Is Slotocash Having$$ troubles??

[maphesto]

I was waiting for you to reply

You're right. That's Rivals processor so Sunset slots are a White label then.

Until now, I have always thought that only WL-casinos use Rival's own processor. However, their rep claims that they are not a White Label. He managed to give me bonuses, which WL usually can't. After this, a few other Rival casinos have given me bonuses as well.

So either they are a stand alone casino, or their rep are lying to us and Bryan. Many things points on the White Label theory but I don't want to think that they lie. Maybe their rep can clarify this with Pantasia once and for all? To this I would like to add that their cashout went really smooth as well.

To the issue with Deckmedia now:

I don't think that they are short with cash, this is not the first time they are having trouble with processors. Personally, I would not play there atm. They need to explain this first. I remember when they used Winward/Rich Casino's processor, that wasn't great either.

 

[Tirilej]

Until now, I have always thought that only WL-casinos use Rival's own processor. However, their rep claims that they are not a White Label. He managed to give me bonuses, which WL usually can't. After this, a few other Rival casinos have given me bonuses as well.

All White label casinos decides for themself if they want to follow Rivals guidelines regarding bonuses.
Some lifted my ban some didn't, but when it comes to bonuses that's what I've been told by a rep for Rival so it must be true.

 

[Sloto]

Hi All

I have just seen this thread and please accept my apologies for not handling this sooner.

There are a few different admin issues going on over the holiday period, but I can assure you all members will receive their withdrawals. There are no cash issues, just annoying miscommunication and banking problems that we always manage to overcome.

Regarding the ewallets on Rival casinos, we had an issue with automated payments, so these will all be done manually today.

Best Regards

Ms Sloto

 

[sascha10028]

Hello,

i asked again in the chat from Slots Capital. I wait until 19.12. of my 428 EUR.


A chat operator will be with you shortly.

You are now chatting with 'Alysa'

Alysa: Welcome to Casino Support. My name is Alysa. How may I assist you today?

Sascha: Hello, i do a withdrawl at 19.12.

Sascha: To my moneykookers/skrill account but i don´t get the money. What is the problem?

Alysa: Just a moment please, while I look into that for you.

Sascha: 428.33 Moneybookers PROCESSING Dec 19, 06:49:38 AM

Sascha: I want my money and can´t unterstand the problem

Alysa: Sascha, your request has been forwarded to the department in charge .

Alysa: Only they have access to this information and you will be replied by e-mail

Sascha: Yes, i know. I get some mails in the last day´s and they told the same but to money doesn´t comes

Alysa: Sascha, we always pay our customers

Alysa: We are sorry for this smooth delay

Sascha: Not good for the players and NOT good for the casino :-(

Alysa: As you have been informed by e-mail , directly from the Financial department , you will receive the winnings .

Alysa: Stay assured about that .

Alysa: '

Alysa: Thank you for your understanding .

Sascha: But what can i do.....wait of mails from the casino with the same request!? :-(

Sascha: understanding!? No, i think the money is away :-(

Sascha: That´s shit..:-( I never get the money. Today i know that ! :-(

Sascha: I will see....what happend.....:-()

Alysa: Sascha , our casino is an accredited one, and we have a good reputation in this field

Alysa: As all the other casinos in our assets

Alysa: We always honor the customers' payments

Sascha: BUT WHY does it take so long????

Alysa: I am not able to provide you an exact time frame as only the Financial Department is having access to this information

Alysa: Your patience and understanding in this matter is much appreciated

Sascha: aha....thx and good by

Alysa: You are welcome.

Alysa: If I can be of any further assistance, please, let me know.



:-(

 

[chuchu59]

Hi All

I have just seen this thread and please accept my apologies for not handling this sooner.

There are a few different admin issues going on over the holiday period, but I can assure you all members will receive their withdrawals. There are no cash issues, just annoying miscommunication and banking problems that we always manage to overcome.

Regarding the ewallets on Rival casinos, we had an issue with automated payments, so these will all be done manually today.

Best Regards

Ms Sloto

With due respect, this is the sort of excuse that you have churned out for the past few months. 2 weeks ago when I asked on the whereabouts of my 30 cashout live chat had no clue and only promised they would forward the query to finance. I never got a reply but did get the dough in my e-wallet several days later. I asked live chat because I had waited a week lol. I am sorry but I don't really buy into this excuse. I hope you can prove me wrong by expediting all payments in future within the time frame as pledged. Otherwise, players may seek to call into question your accreditation status.

 

[Sloto]

Your payment will be done manually today.

Regards

Ms Sloto

 

[HIGHIQ]

Your payment will be done manually today.

Regards

Ms Sloto

iam waiting also for 10 days at slotocash... from the 18th dec.. are u gonna pay me it manually??

 

[KasinoKing]

Until now, I have always thought that only WL-casinos use Rival's own processor. However, their rep claims that they are not a White Label. He managed to give me bonuses, which WL usually can't. After this, a few other Rival casinos have given me bonuses as well.

So either they are a stand alone casino, or their rep are lying to us and Bryan. Many things points on the White Label theory but I don't want to think that they lie. Maybe their rep can clarify this with Pantasia once and for all? To this I would like to add that their cashout went really smooth as well.

I spoke to my contact there as well a few weeks back; he confirmed that Sunset is NOT a white label, but they have chosen to use Rival's processing.
I presume this is only for non-USA players as I'm 99.99% sure Rival would not get involved with paying Americans themselves.

KK
[/derail - sorry!]

 

[Sloto]

HIGHIQ, please PM me your username

Regards

Ms Sloto

 

[sascha10028]

YES!!!!

NOW the money is in my skrill accout

THHAANNKKXXXX a lot!!!

Regards

 

[bigjohn]

HIGHIQ, please PM me your username

Regards

Ms Sloto

This is kinda troubling and it suggests making sure the players here get paid to keep this forum quiet. We have indeed seen this before. It would be interesting if HIGHIQ does not PM his username to see how long it would take for him to get paid. That would give a more realistic picture of whats going on.

 

[HIGHIQ]

This is kinda troubling and it suggests making sure the players here get paid to keep this forum quiet. We have indeed seen this before. It would be interesting if HIGHIQ does not PM his username to see how long it would take for him to get paid. That would give a more realistic picture of whats going on.

just pm'd so lets see..

 

[Sloto]

bigjohn, I can see why you thought that but nobody was waiting 10 days in the payment queue so I figured this related to a different case and sure enough it does.

All members that were waiting for ewallet payments were playing on our Rival Casinos, with exception of HIGHIQ and I have just replied to their PM in relation to their case.

All players that were waiting on Rival have now been manually paid.

Best Regards

Ms Sloto

 

[Jonsik]

bigjohn, I can see why you thought that but nobody was waiting 10 days in the payment queue so I figured this related to a different case and sure enough it does.

All members that were waiting for ewallet payments were playing on our Rival Casinos, with exception of HIGHIQ and I have just replied to their PM in relation to their case.

All players that were waiting on Rival have now been manually paid.

Best Regards

Ms Sloto

Yes indeed - I was waiting my withdrawal from Slots capital since last Thursday - didn't pm - received my money today.

 

[Googobucs]

The wire transfer showing completed on 12/14 still has not hit my account.
Chat was not helpful on Friday and said they would have finance e-mail me. No word from Them.
Slotto indicated on saturday that she would check on it Monday morning, no word from her yet.

Happy New Year !

 

[Sloto]

Googobucs, I requested someone contact you on my behalf and I just followed this up so you will have an update via PM.

Ms Sloto

 

[chuchu59]

The wire transfer showing completed on 12/14 still has not hit my account.
Chat was not helpful on Friday and said they would have finance e-mail me. No word from Them.
Slotto indicated on saturday that she would check on it Monday morning, no word from her yet.

Happy New Year !

That's exactly what they told me 2 weeks ago. In the end though they paid they never accounted for the delay. No matter how they strenuously deny, there is little doubt that they are currently underfunded.