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Is Slotocash Having$$ troubles??

Discussion in 'Online Casinos' started by lowdwnsteve, Dec 16, 2013.

    Dec 16, 2013
  1. lowdwnsteve

    lowdwnsteve Full Member

    Occupation:
    IT Tech
    Location:
    Canada, AB
    So I've been wating for a $2000 payment since the 9th.

    Never had to wait more than 3 days for a payout from them.
    (Yes I'm verified etc etc..)

    My last email I got from them was this:


    A customer support staff member has replied to your support request, #783546 with the following response:
    Dear Steve,
    Thank you for contacting us.
    We apologize for this delay, please stay assured that soon you will be informed regarding your funds.
    Thank you for your patience.It is very much appreciated.
    Regards
    Sabrina
    Finance Department


    I should aslo add, that it has been "Verified" since the 9th.. (as in, non-reversable)
     
    Last edited: Dec 16, 2013
  2. Dec 16, 2013
  3. HIGHIQ

    HIGHIQ Banned User : misrepresentation and PAB abuse PABnoaccred2 PABnoaccred

    Occupation:
    OWN BUSINESS
    Location:
    NETHERLANDS
    hmmmm.. maybe that explains no answer from the reps here?!
     
  4. Dec 16, 2013
  5. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    It's my understanding that they had a processor issue, which has since been resolved. http://www.casinomeister.com/forums/payment-processing-issues/60073-question.html It may have led to a backlog, but they have been a solid group. What day was that email sent? And what day and by what method was your withdrawal?

    MsSloto http://www.casinomeister.com/forums/members/sloto.html has always been helpful, have you sent her a pm to see if perhaps you slipped through the cracks somehow?

    I doubt that a large group like this would have been as forthcoming about the nature of the issue if they were truly in financial straights. Worth watching though to see if they repeatedly encounter problems. I would hope that US processor issues would not affect players in other countries. $2,000 is not a large sum for a casino.
     
  6. Dec 17, 2013
  7. lowdwnsteve

    lowdwnsteve Full Member

    Occupation:
    IT Tech
    Location:
    Canada, AB
    I sent a few emails actually - both late last week.. The 9th was when it went to "Authorized status" and It's just being put back on Skrill..

    I'll give it a few more days before I start to panic.

    It's funny how It takes less than 12hours to get a bank wire from 32red for $3200.. But it takes how long to get it from Here? And to think it will be another who knows how long for Skrill to wire it back to my card.. FFS!!
    I do know better than this.. But I had a craving for RTG- don;t ask why
     
    1 person likes this.
  8. Dec 17, 2013
  9. cheetahwind

    cheetahwind Wind Blade Maker MM

    Occupation:
    Wind Blade Maker
    Location:
    Iowa
    My honest guess is that Slotocash has themselves more setup for being aimed at US players. I'm sure they all sorts of funds sitting with there wire transfer partner.
    Trust me your not the first, nor I would assume would be the last to complain about the length of time for a withdrawal to process to an eWallet. I'm going to take another guess that they keep minimal cash in eWallets. So your waiting time is more than likely on them waiting to get the funds to pay you into the wallet.
    Then again they just had a wire processor issue. So that may have also created more headache time for you.
    Hopefully you'll get paid in time. I've always gotten paid, not always within the most reasonable of times, but at least payments have been coming in at least.
     
    1 person likes this.
  10. Dec 17, 2013
  11. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    from accredited page:
    the most interesting that nobody from them coming here and trying to explain anything. Silence.
     
  12. Dec 17, 2013
  13. cheetahwind

    cheetahwind Wind Blade Maker MM

    Occupation:
    Wind Blade Maker
    Location:
    Iowa
    Yes since Georgina left, the new rep hasn't been very forum friendly.
    Mostly responding to PMs, but not making any new public posts or replying to posts in public.
    Otherwise, I've made a suggestion to update the payout time in the accredited section. As they have updated there withdrawals page to reflect a 72 hour payout time frame window now.
    Which sometimes apparently they can't even make that mark.
     
  14. Dec 17, 2013
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    6 months ago or so payments to wallets were made within 48 hours and at most 72 hours. There were weekend payments too. They ensured the payments to USA players were made timely sometimes within a week. When an odd payment slipped through the proverbial crack they did their utmost to ensure the player got paid again quickly. Its not the same now. Its regular to see 2 or even 3 weeks payment and when asked they would shrug their shoulders citing they will check but payments will not necessarily be hastened. My own guess is they are having financial problems just like Rushmore but they haven't as yet turned rogue yet. Cashouts are definitely being delayed though.
     
  16. Dec 17, 2013
  17. HIGHIQ

    HIGHIQ Banned User : misrepresentation and PAB abuse PABnoaccred2 PABnoaccred

    Occupation:
    OWN BUSINESS
    Location:
    NETHERLANDS
    first pay after 5 days

    i have to comfirm they paid me this morning my first installment of 2000,

    its been years ago since i have been waiting for a 5 day to get paid to ewallet... now have to wait another week to get paid the other..

    also not so happy after several tries to reach the reps from their casino and not able to speak to and no responses..

    all this together seems iam not happy it just not feels good..a big win doesnt feel like a big win with those kinda way of paying installments..

    also they didnt let me withdraw funds when u have 2 withdraws or more..

    it was very tempting when u won big and thinks its easy to hit it again.. so i tried and ofcourse the remaining funds in lobby lost.. so the trick worked appearantly. yeah i know my weakness.. thats why i avoid places like this in past .. lesson learned..
     
  18. Dec 17, 2013
  19. Sloto

    Sloto Affiliate Manager for Accredited Casinos

    Occupation:
    Marketing Manger
    Location:
    UK
    Hi All

    This was due to an internal error, Skrill account got locked and the withdrawal was perceived to be processed but nobody picked it up. I am getting this issue resolved right now.

    Regards

    Ms Sloto
     
    3 people like this.
  20. Dec 17, 2013
  21. lowdwnsteve

    lowdwnsteve Full Member

    Occupation:
    IT Tech
    Location:
    Canada, AB
    Just got payment 2 minutes ago.

    Thanks
     
    5 people like this.
  22. Dec 17, 2013
  23. schnuggi

    schnuggi Banned User : PAB fraud PABnononaccred PABnoaccred

    Occupation:
    clubowner
    Location:
    Salzburg
    yes, they have...

    ...i got the same problem some months ago with Miami Club and Slots Capital Casino (look at thread: what´s wrong with deckmedia?)
    but finally i got my money,.......but now the same problem with Spartan Slots Casino; i made a pay out request about 250,00 on the 10th and got no replay , the chatt always told me the same Story,.....sorry for delay and so on,.....
    I think now it´s time to think about the Reputation of this Casino Group and casinomeister should think about the accredidation.........
    following the last chatt: 17:40:37 Operator Alysa joined the chat
    17:40:39 Alysa : Hello, how are you?
    17:41:02 thomas kober: hi, that´s now my third time I´m contacting you for my withdrawl request i made 7 days ago

    17:41:30 thomas kober: what´s wrong with your casino company?

    17:41:56 thomas kober: three months ago i got the same problem with miami and slots capital

    17:42:00 Alysa : Just a moment please, while I look into that for you.
    17:44:36 Alysa : I will be with you in just a moment. Thank you for your patience.

    17:48:13 Alysa : Thomas, we are sorry for the delay occurred
    17:48:42 Alysa : We will send a request to the Financial Department and you will be replied as soon as possible
    17:48:55 Alysa : Thank you for your patience and understanding .
    17:49:10 thomas kober: i heard the same three months ago

    17:50:54 Alysa : Thomas , this is about international transaction
    17:51:05 Alysa : And it implies a longer timeframe
    17:51:28 Alysa : Stay assured that your withdrawal will be taken care of
    17:51:40 Alysa : We are really sorry for any smooth delay appeared
    17:52:09 thomas kober: ok
    thx
    bye
     
  24. Dec 18, 2013
  25. Sloto

    Sloto Affiliate Manager for Accredited Casinos

    Occupation:
    Marketing Manger
    Location:
    UK
    schnuggi, PM me your username and I will look into it for you. We are experiencing delays with international wires, and you are correct we had the same problem in the past and found a resolution. You can rest assured we always pay our members, I do however understand how frustrating it is and we continually add new measures to avoid such issues.

    Best Regards

    Ms Sloto
     
  26. Dec 27, 2013
  27. sascha10028

    sascha10028 Dormant account

    Occupation:
    it
    Location:
    Germany
    Hello,

    same problem!! I wait since 19.12. for my money. About 423 EURO. I send all my documents but i don´t get the money!!!!

    I send mails to slotocash but no money comes. ONLY this answeres!


    From 23.12.:

    Dear Sascha,

    Thank you for contacting us and congratulations for your winnings!

    Please kindly note that shortly your funds will be processed.

    Thank you for your patience. It is much appreciated.

    Regards

    Sabrina

    Finance Department




    From 27.12.:

    Dear Customer,

    Thank you for contacting us!

    We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us shortly.


    I think the money NEVER arrives me!

    :-(
     
  28. Dec 27, 2013
  29. HIGHIQ

    HIGHIQ Banned User : misrepresentation and PAB abuse PABnoaccred2 PABnoaccred

    Occupation:
    OWN BUSINESS
    Location:
    NETHERLANDS
    i have the exactly same email too they said i will get paid shortly .. that was four days ago.. with shortly i think maybe 30 minutes or hour later and not 4 days later...

    i also wait a withdraw winnings from my big hit on vulcan slot.. withdraw made 18th dec...as i read many complains with other players now.. certainly underfunded.. as on the website it has now changed from 4k withdraw to 2k withdraw a week... soon or later it will be 500 a week
     
    2 people like this.
  30. Dec 27, 2013
  31. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    Who is the new "Ms Sloto" if Georgina is gone? Anyone know her name? Or even if it is a "her"?

    Thanks,
    Diane
     
  32. Dec 27, 2013
  33. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    Georgina isn't gone, she answered my PM rather quickly a few days ago. :)
     
  34. Dec 27, 2013
  35. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    If our hunches are correct ie Slotocash is seriously underfunded one Georgina wont solve the problem. Serious gamers are advised to avoid this group in the meantime as practically everyone who cashes out irrespective of amount are given the runaround. This is a clear sign of financial problems and reminds me of Rushmore. Not quite there yet but close. I dare the rep to come out and rebut me.
     
    5 people like this.
  36. Dec 27, 2013
  37. ChillBill

    ChillBill Banned User - Aussiedave in disguise

    Occupation:
    semi retired
    Location:
    Australia
    Don't know if this is related cause I don't play at Sloto but I made a withdrawal at SunSet Slots. The previous withdraw of $1,500 was paid in under 10 hours to Neteller. But the $500 was tied up for days. Apparently Rival had Neteller issues and it took 4 days to sort it out.
     
  38. Dec 27, 2013
  39. Googobucs

    Googobucs Meister Member

    Occupation:
    IT Manager
    Location:
    Florida, USA
    I mad a withdraw at slots capital on 12/14. Still not in my account, but today is technically business day 10 so I have not fussed yet. Was going to stir the pot later today.
     
    2 people like this.

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