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Is it normal to have to Confirm my identity

Discussion in 'Online Casinos' started by Lee768, Apr 16, 2009.

    Apr 16, 2009
  1. Lee768

    Lee768 Dormant account

    Occupation:
    unemployed
    Location:
    UK
    1) A valid ID, passport, or driver's license that shows the address currently registered in your casino account.
    2) Copies of the front and back of the credit cards you used to deposit in the casino. If you no longer have one of these credit cards, a bank statement for the card in question will suffice.

    I have supplied neteller with these details. Feel more uneasy supplying a casino with the same info. Is it normal to have to do this or is it quite a rare thing?
     
  2. Apr 16, 2009
  3. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Depends entirely on the casino. I have three casinos I play at...two of them I've never had to supply a thing, the other I had to scan and send a copy of my CC (front and back, but with the CVC # blacked out), recent utility bill, what ID I had and a faxback form. I did all that before I played, and had it approved to make sure it was acceptable before I ever made a deposit. Because I don't have a driver's licence or a passport, I have no interest in trying any new casinos that come along.

    You will find more and more lately though....that it is the "norm" for casinos to ask you for all the documentation you have mentioned. My advice is to get it all out of the way before you ever make a deposit. There's nothing worse than actually winning...and then having to go through the back and forth with support/payments re: your ID.
     
  4. Apr 16, 2009
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    It is unfortunately normal for some casinos & not for others.
    Generally RTG & Rival casinos ask for this, MG, Crypto & WagerWorks don't - though all casinos can be a little bit different.
    It's always worth checking any casinos T&C's for this before you deposit if it's something you're not happy with.

    It's a real pain in the ass - but as long as it's a reputable casino, nothing to worry about - I've sent those docs in loads of times!

    KK
     
  6. Apr 16, 2009
  7. NewOrleans

    NewOrleans Banned User

    Occupation:
    gambling
    Location:
    Canada New Brunswick
    depends

    If you deposit via credit card you have to verify your identity atleast 99% of the time except for a few casinos or very small cash outs.However a 10 year old could buy a gift mastercard,fake his age and there you go he's playing in casinos it is to prevent underage gambling and many other things and is probably considered illegal to not to so.However netteller and moneybookers deposits usually do not need id for cash outs (usually) since you need to be over 18 to have a moneybookers/netteller and besides it's another form of verification I suppose anyways u get the picture
     
  8. Apr 16, 2009
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Common now, although not so years ago. A MASSIVE problem for some though, what if you don't/can't drive? Casinos usually ask for this when THEY have the money. The credit cards are a lesser problem, since you cannot deposit with one without having it in the first place. When sending in the copies though, it is recommended to blank out the middle 8 digits on the front, and the CCV 3 digit number on the back. This gives the casino what they need, but prevents the images from being fraudulently used in a "card not present" transaction.

    For practical purposes, prepare these files in advance, so that you can supply them straight away so as not to delay the withdrawal longer than is necessary. Supporting documents are usually requested for the address, and this is usually a utility bill or bank statement. They have to be 3 months or less old, so this is one image file that needs updating regularly.

    For those that do not drive, they can get a passport, but casinos irritate the HELL out of me since they ASSUME that EVERYBODY has either or both, and simply cannot grasp that a UK Drivers License is NOT an ID, but a proof of a degree of skill in driving. MANY people only bother to get a passport if they are partial to foreign travel, the hassle & expense of getting one "just for fun" is not something many people consider. Whilst there are MANY ways the GOVERNMENT list as valid for alternatives for those who don't drive or travel, the CASINOS will not accept them. This is despite the fact that the GOVERNMENT use ID verification for really SERIOUS purposes, and casinos merely for paying out money "to the right person" AFTER they have already considered it OK to take the deposit "FROM the right person".

    One casino rep embarrassed himself by telling a UK player who was NOT ALLOWED to drive (disabled), to just send his "UK Identity card". In practice, it really meant this player had to apply for a passport, attend an interview (as is now compulsory for a first one), pay around 100, and wait AT LEAST 6 WEEKS, and all so he could get his money out of a casino who were happy to take it in an instant. Suggestions to the casino that alternatives (ones the government deem suitable) should be utilised fell on deaf ears.
     
  10. Apr 18, 2009
  11. K911

    K911 Dormant account

    Occupation:
    iGaming CSR
    Location:
    Canada
    Sounds like standard procedure at many casinos. Many sites also mention that a player may be asked to confirm their identity, location, etc. at any time. In some cases this means an account is suspended right after the first deposit and in other cases after a withdrawal request is made.
     
  12. Apr 18, 2009
  13. funky_seagull

    funky_seagull Dormant account

    Occupation:
    unemployed, on incapacity benefit.
    Location:
    scotland
    Yeah it's a complete load of bollox. If they really cared about this they would ask for this info at the time of deposit. But conveniently for them it happens at the time of withdrawal. Why is that? I think it is because they don't want to prevent any money coming in. But are keen to prevent any going out. If you can't jump through their hoops they conveniently get to keep your money. I am currently going through this nightmare with a casino. They have never asked me for ID before and have processed about 8 withdrawals with no problems then suddenly they ask me for it on a withdrawal for 36. My passport has expired. And I can't afford to waste money renewing it for 76. I will never use it for travel and even if I did renew it. I think it is against home office rules to photograph and send it via email. So by doing this I may be breaking the law.

    I have been sending the casino emails explaining this and they no longer reply to me. When I enter live chat they never answer me even though I am no.1 in the queue. They obviously don't think much of me as a customer.

    Are you allowed to PAB about not getting paid because you won't renew your passport and don't drive due to disability so haven't got a driving license? Or is it one of these things were the casino gets away with it.

    It is wrong that if a person fails to jump through the ridiculous ID hoops the casino keeps the money. This shouldn't be, how come they get to keep the money? If they don't believe the player is who they say they are. They should credit the money back to the payment method used in the transaction or if they can't credit the card, send a cheque to address registered with the credit card. It seems to be a scam used by casinos to make more money.
     
    2 people like this.
  14. Apr 18, 2009
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    They can get away with it. Spending 76 for 36 is hardly worth it, but since they decline to pay you, you may be entitled to the refund of all your deposits such that you are at a lifetime break even with the casino. The grounds would be that you could never have won due to the ID issues, and therefore all bets should be void. FRAUDSTERS often get their deposits refunded, as do "bonus abusers".

    What you could do is complain not to the casino, or PAB, but directly to the home office, stating that an online business, perfectly legal under UK law, is holding your money ransom unless you send them a copy of the photo page of your passport. Tell the home office you have no choice, as this is effectively blackmail, and that it is pretty widespread practice for passport images to be sent to online casinos via email. If the home office don't like it, it is up to THEM to make a fuss (and they will), perhaps by making the practice illegal for all whitelisted casinos. If it turns out they don't mind that much, then the practice is not as bad as it is thought to be.
    Certainly, the other thing the home office has warned about, letting hotels take copies of passports, has been PROVEN in the massive Rushmore fraud case to be a route to misuse of passport images as a means to ID theft.
     
  16. Apr 18, 2009
  17. Lee768

    Lee768 Dormant account

    Occupation:
    unemployed
    Location:
    UK
    thnx 4 those replies

    I might consider that last answer but since they do low betting for their roulette table think i'd would rather jump through those annoying hoops. :thumbsup:
     
  18. Apr 18, 2009
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    If you can drive, or have a passport, the hoops can be a pain in the ass, but for some, they are IMPOSSIBLE to comply with without breaking the law. Funky_seagull could easily get hold of a provisional driving license, but he would have to make a false declaration that he was medically fit to drive, which would be breaking the law - it's easy to get away with though, since they don't check unless someone is actually driving. It is often the test that reveals the unfit, and a doctor CAN notify the DVLA if a patient is unfit, but insists on continuing to drive.
    If a TV documentary can apply for, and obtain, a driving license for David Blunkett, I doubt there are many checks in place. David Blunkett is a well known polititian, and is also well known for being BLIND:rolleyes:
     
  20. Apr 19, 2009
  21. WonderingSpirit

    WonderingSpirit Casino critic

    Occupation:
    -
    Location:
    Scandinavia
    When I am showing my id to casino sites I scramble my CVV and the middle of my creditcard number only showing the first 4 and the last 4 digits. Just incase Im showing my id to a scam casinosite. 99% of the casinosites are ok with that.
     
  22. Apr 19, 2009
  23. The Gambler

    The Gambler Banned User

    Occupation:
    Confidential
    Location:
    U.S.A.
    Yes it's normal. I had to do this countless times at several casinos that even belong to the same group. I also had to do it at a few different Rivals. It's a pain in the @ss but yes it's normal.

     
  24. Apr 19, 2009
  25. zebedy

    zebedy No!!!! Im Spartacus MM webmeister

    Occupation:
    brain stergeon
    Location:
    Up a Tree

    i feel your pain as i have the same problem as you,and it has happened to me in the past, the only thing i could suggets is to post about it on the forum , maybe someone will be able to help,or the casino rep here may look into it for you,
    when the same thing happened to me there was alot of attention brought to the fact that i had done everything i could to verify my id (bar getting a passport)and in the end the casino changed its mind and decided to pay me even though it was against there policy,
    the power of posting might work ;)
     
  26. Apr 19, 2009
  27. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    The scary thing is that you may be considered blind enough to qualify for disability benefits and still able to drive legally.
     
  28. Apr 19, 2009
  29. deucebag

    deucebag Experienced Member PABnononaccred PABnonaccred PABaccred

    Occupation:
    Engineer
    Location:
    cyberspace
    A casino recently required not just photo ID and utility bill, but a photo of me holding the ID. I thought that was a bit much. What's next?
     
  30. Apr 22, 2009
  31. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I was asked for this also, but I didn't feel that was such an unreasonable request. I was making a withdrawal from a first time ND bonus. My photo ID does not have my address, and I much preferred this to being expected to apply and pay for a passport! And it certainly handles the question of players being of age, probably better than most methods.

    Most online gamblers would have a digital camera, or access to someone with one.
     
  32. Oct 4, 2009
  33. Rambler

    Rambler Banned User

    Let me ask you a question. Did they take your picture in front first and then have you turn your head first to the left and then to the right to get your whole profile. I think it is called a police line-up, lmao.

     
    1 person likes this.
  34. Oct 4, 2009
  35. WagerWitch

    WagerWitch Dormant account webmeister

    Occupation:
    Yeah - like - really? Hmmm do I have to work?
    Location:
    Alaska
    Funny - I was thinking the same thing. Never heard of a casino asking for a PICTURE of you holding your license.
     
  36. Oct 4, 2009
  37. marshy

    marshy Dormant account

    Occupation:
    Security
    Location:
    Australia
    OMG :eek2: that is so wrong.

    When i 1st opened a neteller account i had to send in ID. Now the 2 main casinos i play at, 32red and intercasino have always paid up and never have asked me for ID.
     
  38. Oct 6, 2009
  39. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It's about time casinos upgraded to an ID system that does NOT rely on the PLAYER being in charge of supplying the verification documentation.

    Surely electronic verification is the way ahead, and MOST modern businesses operate this way.

    I have applied for credit, and have NOT had to send in ANY form of documentation. I have just had to answer their questions, and it is these questions that form the basis of an electronic check with a credit reference agency. Credit reference agencies offer BOTH an ID check on an applicant, as well as the more commonly known credit check.

    I can borrow 11K from a bank without supplying pictures of my ID, yet I sometimes cannot withdraw a fraction of that back to Neteller from some casinos without providing documentation.

    It may be the case that casinos that don't APPEAR so up tight with ID documents are actually now relying on these electronic checks, alongside their OWN data of current and past accounts to weed out multiple accounts.
     

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