1) A valid ID, passport, or driver's license that shows the address currently registered in your casino account.
2) Copies of the front and back of the credit cards you used to deposit in the casino. If you no longer have one of these credit cards, a bank statement for the card in question will suffice.
I have supplied neteller with these details. Feel more uneasy supplying a casino with the same info. Is it normal to have to do this or is it quite a rare thing?
Common now, although not so years ago. A MASSIVE problem for some though, what if you don't/can't drive? Casinos usually ask for this when THEY have the money. The credit cards are a lesser problem, since you cannot deposit with one without having it in the first place. When sending in the copies though, it is recommended to blank out the middle 8 digits on the front, and the CCV 3 digit number on the back. This gives the casino what they need, but prevents the images from being fraudulently used in a "card not present" transaction.
For practical purposes, prepare these files in advance, so that you can supply them straight away so as not to delay the withdrawal longer than is necessary. Supporting documents are usually requested for the address, and this is usually a utility bill or bank statement. They have to be 3 months or less old, so this is one image file that needs updating regularly.
For those that do not drive, they can get a passport, but casinos irritate the HELL out of me since they ASSUME that EVERYBODY has either or both, and simply cannot grasp that a UK Drivers License is NOT an ID, but a proof of a degree of skill in driving. MANY people only bother to get a passport if they are partial to foreign travel, the hassle & expense of getting one "just for fun" is not something many people consider. Whilst there are MANY ways the GOVERNMENT list as valid for alternatives for those who don't drive or travel, the CASINOS will not accept them. This is despite the fact that the GOVERNMENT use ID verification for really SERIOUS purposes, and casinos merely for paying out money "to the right person" AFTER they have already considered it OK to take the deposit "FROM the right person".
One casino rep embarrassed himself by telling a UK player who was NOT ALLOWED to drive (disabled), to just send his "UK Identity card". In practice, it really meant this player had to apply for a passport, attend an interview (as is now compulsory for a first one), pay around 100, and wait AT LEAST 6 WEEKS, and all so he could get his money out of a casino who were happy to take it in an instant. Suggestions to the casino that alternatives (ones the government deem suitable) should be utilised fell on deaf ears.