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Question Is it normal that you have now double check netent freespin offers ?

Discussion in 'Online Casinos' started by hausse222, Mar 19, 2015.

    Mar 19, 2015
  1. hausse222

    hausse222 Experienced Member MM

    Yesterday i got a mail from an accredited casino with a deposit freespin offer. I took the option to deposit 60,- to get 150 freespins on a new game. The slot has a minimum of 20 cent, so i took it as a 50% deposit bonus.
    When i opened the game today i saw that i was only 10 lines of a 20 lines slot.
    I asked in chat and the operator regrets that the - for me unusual condidions for a netent casino - were not meant in the mail.
    But as a compensation he gave me a bonus that covered the missing value.
    So a good solution for me, but how many players will be angry about this deceptive offer, don´t contact the support and will never deposit at this casino (as i would have nearly done) ?
    It´s new for me that netent freespins don´t cover all lines and this fact is hidden from the customer. Am i too naive ?

    Edit: To clear things up: The slot was not a netent, but a play´n go slot, but this doesn´t matter for me in this case.
  2. Mar 19, 2015
  3. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Works For Self
    The biG Eu
    I have seen this happen before but not really had this issue with Netent casinos personally. They should I suppose state this in the terms as it was attached to a deposit. Seems harsh to give the FS with some of the lines locked out. If it had been just the freespins on there own as a freebie then sure suppose they can do what they want. But with a deposit you should have been made aware of this in the terms and conditions. Good though they compensated you anyway.

    I have never won anything apart from 1 time years ago on FS so rare bother with them. My last lot of the dreaded 50 FS on StarShaft gained me a whopping £1.70 or something.
    2 people like this.
  4. Mar 31, 2015
  5. hausse222

    hausse222 Experienced Member MM

    Another case of a bad/stupid promotion. Got a mail from Tivolicasino that i have 10 freespins on easter eggs (again) . While playing i wondered why 2 scatters only payed 2 cents. :confused:
    The solution: The freespins were of 1 line and 1 coin :lolup:

    I feel mocked by this kind of "promotions". Better sent nothing than this :mad:
    I don´t think i will again deposit at a casino that treats customers like this
  6. Mar 31, 2015
  7. brianmon

    brianmon Meister Member webby mm4

    That's odd. my free spins were at 20 lines
  8. Mar 31, 2015
  9. hausse222

    hausse222 Experienced Member MM

    CS wrote it was a technical error and credited the freespins with full lines :thumbsup:
  10. Mar 31, 2015
  11. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Self- Employeed
    Yes I was very surprised to read the OP, especially for Netent as 'our end' only a handful of games can the lines be adjusted (Starburst, DOA etc)

    However it is not an uncommon 'trick' certain casinos pull which I've fell foul of a few times over the years.

    Microgaming is the most common and Betway group are sods for it, Occasionally they will send a 100% / 100FS offer (usually via post) most times more than half the win lines are removed in the game.

    They once sent me a lovely 50FS No deposit on Gold factory, I though hell yeah £25 worth of free spins!!! Until I opened the game and almost fell off my chair, 10 LINES!!! WTF tight so n so's :p

    Always worth a visit to chat before taking up offers to check value/lines of FS, I do now every time but only if its a deposit based promo, not if it totally free, after all a freebie is a freebie :rolleyes:
  12. Mar 31, 2015
  13. Valhalla

    Valhalla The Professional MM

    Poker Player
    Northern Ireland
    Years ago I got 25 free spins on "Street Life" @ 888's Casino-on-net. For being a good customer (ie losing a lot).
    If I remember correctly, the minimum line bet is 5p so it was either £1 or £1.25 a spin minimum. I was excited...

    Opened the game and only 5 lines were active. What a load of shite :rolleyes:

    I didn't even play the spins, I uninstalled the casino. Haven't went near 888 since, and now there's even less chance of that since joining Casinomeister.

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