Yesterday i got a mail from an accredited casino with a deposit freespin offer. I took the option to deposit 60,- to get 150 freespins on a new game. The slot has a minimum of 20 cent, so i took it as a 50% deposit bonus.
When i opened the game today i saw that i was only 10 lines of a 20 lines slot.
I asked in chat and the operator regrets that the - for me unusual condidions for a netent casino - were not meant in the mail.
But as a compensation he gave me a bonus that covered the missing value.
So a good solution for me, but how many players will be angry about this deceptive offer, don´t contact the support and will never deposit at this casino (as i would have nearly done) ?
It´s new for me that netent freespins don´t cover all lines and this fact is hidden from the customer. Am i too naive ?
Edit: To clear things up: The slot was not a netent, but a play´n go slot, but this doesn´t matter for me in this case.
When i opened the game today i saw that i was only 10 lines of a 20 lines slot.
I asked in chat and the operator regrets that the - for me unusual condidions for a netent casino - were not meant in the mail.
But as a compensation he gave me a bonus that covered the missing value.
So a good solution for me, but how many players will be angry about this deceptive offer, don´t contact the support and will never deposit at this casino (as i would have nearly done) ?
It´s new for me that netent freespins don´t cover all lines and this fact is hidden from the customer. Am i too naive ?
Edit: To clear things up: The slot was not a netent, but a play´n go slot, but this doesn´t matter for me in this case.