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Question Is it normal that you have now double check netent freespin offers ?

Discussion in 'Online Casinos' started by hausse222, Mar 19, 2015.

    Mar 19, 2015
  1. hausse222

    hausse222 Experienced Member MM

    Location:
    Europe
    Yesterday i got a mail from an accredited casino with a deposit freespin offer. I took the option to deposit 60,- to get 150 freespins on a new game. The slot has a minimum of 20 cent, so i took it as a 50% deposit bonus.
    When i opened the game today i saw that i was only 10 lines of a 20 lines slot.
    I asked in chat and the operator regrets that the - for me unusual condidions for a netent casino - were not meant in the mail.
    But as a compensation he gave me a bonus that covered the missing value.
    So a good solution for me, but how many players will be angry about this deceptive offer, don´t contact the support and will never deposit at this casino (as i would have nearly done) ?
    It´s new for me that netent freespins don´t cover all lines and this fact is hidden from the customer. Am i too naive ?

    Edit: To clear things up: The slot was not a netent, but a play´n go slot, but this doesn´t matter for me in this case.
     
  2. Mar 19, 2015
  3. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    I have seen this happen before but not really had this issue with Netent casinos personally. They should I suppose state this in the terms as it was attached to a deposit. Seems harsh to give the FS with some of the lines locked out. If it had been just the freespins on there own as a freebie then sure suppose they can do what they want. But with a deposit you should have been made aware of this in the terms and conditions. Good though they compensated you anyway.

    I have never won anything apart from 1 time years ago on FS so rare bother with them. My last lot of the dreaded 50 FS on StarShaft gained me a whopping £1.70 or something.
     
    2 people like this.
  4. Mar 31, 2015
  5. hausse222

    hausse222 Experienced Member MM

    Location:
    Europe
    Another case of a bad/stupid promotion. Got a mail from Tivolicasino that i have 10 freespins on easter eggs (again) . While playing i wondered why 2 scatters only payed 2 cents. :confused:
    The solution: The freespins were of 1 line and 1 coin :lolup:

    I feel mocked by this kind of "promotions". Better sent nothing than this :mad:
    I don´t think i will again deposit at a casino that treats customers like this
     
  6. Mar 31, 2015
  7. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    That's odd. my free spins were at 20 lines
     
  8. Mar 31, 2015
  9. hausse222

    hausse222 Experienced Member MM

    Location:
    Europe
    CS wrote it was a technical error and credited the freespins with full lines :thumbsup:
     
  10. Mar 31, 2015
  11. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Yes I was very surprised to read the OP, especially for Netent as 'our end' only a handful of games can the lines be adjusted (Starburst, DOA etc)

    However it is not an uncommon 'trick' certain casinos pull which I've fell foul of a few times over the years.

    Microgaming is the most common and Betway group are sods for it, Occasionally they will send a 100% / 100FS offer (usually via post) most times more than half the win lines are removed in the game.

    They once sent me a lovely 50FS No deposit on Gold factory, I though hell yeah £25 worth of free spins!!! Until I opened the game and almost fell off my chair, 10 LINES!!! WTF tight so n so's :p

    Always worth a visit to chat before taking up offers to check value/lines of FS, I do now every time but only if its a deposit based promo, not if it totally free, after all a freebie is a freebie :rolleyes:
     
  12. Mar 31, 2015
  13. Valhalla

    Valhalla The Professional MM

    Occupation:
    Poker Player
    Location:
    Northern Ireland
    Years ago I got 25 free spins on "Street Life" @ 888's Casino-on-net. For being a good customer (ie losing a lot).
    If I remember correctly, the minimum line bet is 5p so it was either £1 or £1.25 a spin minimum. I was excited...

    Opened the game and only 5 lines were active. What a load of shite :rolleyes:

    I didn't even play the spins, I uninstalled the casino. Haven't went near 888 since, and now there's even less chance of that since joining Casinomeister.
     

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