Is it fair if i not get my wins ? ( Club Gold Casino )

Casinofreak777

Experienced Member
Joined
Oct 29, 2013
Location
Steinkjer Norway
Hi


First of all, my english its not good as you can see but i hope it is understandable.

the case is that i have played at club gold casino, and have make a few deposit, i got a decent win and then decide to make a whitdraw.
right after that my account was blocked, and now i got a answer that the reason of that is becuse i have two accounts, i dont remember that and i understand that its not allowed to have two accounts becuse of bonus abuse, but i have only deposit at one account so its not a bonus abuse from my side.

the support say that its up to the payment guys if i get my wins

if i have deposit on the both accounts then I would not have complained, but in this case, i think its not fair at all if i not get my wihitdraw.

i have send a pm to Dino, who is the casino manager on CGC, and i hope he answer

what do you think guys do i have a case, is it fair if i not get my wins ?

And again sorry for my bad englsih.
 

bigjohn

Dormant account
Joined
Dec 21, 2012
Location
Northeast Coastal USA
If they tell you that you may only have one account I would expect that means you can only have one account.

Does it say in the terms what happens if you have more than one account?

Does it say all winnings will be void?

Does it say all accounts will be closed and all monies forfeited?

Whatever the terms say is what I would expect to happen. If you broke the terms it is certainly fair if you don't get your wins.
 

sigothx1

Dormant Account
Joined
Sep 30, 2013
Location
England
Clear cut, if youve made 2 accounts i fully agree that you shouldnt be paid even if you didnt deposit on one of them, EVERY casino states one account per household/person, If you broke that rule then thats your own mistake, However, if you have only 1 account, raise a PAB, there are people on this forum who will investigate, however, if you have 2 accounts, do yourself a favour and just leave, casinos will track you name, address, bank accounts, card used, ip address, you cannot avoid them knowing you have 2 accounts.
 

Casinofreak777

Experienced Member
Joined
Oct 29, 2013
Location
Steinkjer Norway
The support could not say whether I would be paid or not

i have heard about other who have had two accounts but only deposit at one, this was on unibet and unibet only deleted one of the account and says that it was ok so long he not have taken bonus on two account, so some casinos can use there brains fortunately.

it must be possible and see it from different angles ?
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
The support could not say whether I would be paid or not

i have heard about other who have had two accounts but only deposit at one, this was on unibet and unibet only deleted one of the account and says that it was ok so long he not have taken bonus on two account, so some casinos can use there brains fortunately.

it must be possible and see it from different angles ?

Well..how about giving Dino a chance to actually answer you before you start soliciting opinions in public?

It might all be for nothing.

If you DO have two accounts, it is against the terms, and all your wins are void. Bog standard term just about anywhere.
 

muziq

Senior Member
MM
Joined
Jan 21, 2013
Location
in your heart
club gold is a good place ... and dino their rep is very good at handling things

wait for his reply he will check it out for sure
 

Casinofreak777

Experienced Member
Joined
Oct 29, 2013
Location
Steinkjer Norway
Sorry if you think I've been rude, its not my intention
i will absolute give Dino a chance :)

i will come whit an update as soon i have heard from, Dino

thanks for your answers
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
Some people make mistakes and create another account by accident. It happens.

Dino is very fair. if he realizes no abuse has happened and was a mistake, he will pay you. He will answer you so just wait for his response.

In the future when starting at a new casino i suggest speaking to support asking if youve ever created an account there before just to be careful. I actually did this with club gold and did have another account from years ago. They simply closed the old one and let me use the new one.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
As others said, give Dino the chance to look into your case first. Multiple accounts are prohibited because they lead to bonus abuse. However, it is humanly possible to create an account without even depositing and claiming the signup bonus, forgetting all about it and then create a new account. Strictly, it just means you have created more than 1 account but have not abused any signup bonuses. Should the casino act fairly, they will honour your winnings and cancel the previous account.
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
I've played at Club God for about a year I've made a decent amount of withdrawals (I'm well up there) and I've always been paid...

I've spoken with Dino on previous occasions and have found him to be extremely fair. I believe if you haven't done anything wrong (like breaking the T&Cs) then you have nothing to worry about and you will get paid.

However if you have broken the T&Cs then Club Gold reserves the right not to pay you. The last time I read their T&Cs (a few months ago) I can remember that they are very clear.

Good luck :)
 

Finn

Dormant account
Joined
Nov 2, 2013
Location
Finland
right after that my account was blocked, and now i got a answer that the reason of that is becuse i have two accounts, i dont remember that and i understand that its not allowed to have two accounts becuse of bonus abuse, but i have only deposit at one account so its not a bonus abuse from my side.

Did you use any kind of no-deposit bonus on other account or not? If you didn't do anything with your other account, didn't deposit, or use deposit or no-deposit bonus on your other account, you just made it and forgot it, I guess you'll be fine.
 
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Casinofreak777

Experienced Member
Joined
Oct 29, 2013
Location
Steinkjer Norway
i got an answer from a very helpful Dino, and it looks like the case is going to be solved :)


Hi Casinofreak777,

I have just received reply from our payments team, which will contact you shortly regarding verification documents.
You did indeed have a duplicate account however this will not influence the outcome as there is no game play and it has already been closed.
At this stage it seems a simple matter of providing recent verification documents.
Best regards

Dino G
 

Dino G

Dormant account
Joined
Sep 20, 2012
Location
Malta
Hi all,

Please note that I have been in contact with the OP since this morning and have clarified the matter to him (reason to which I don't see the reason to the opening of this thread).
Our payment team had tried contacting the OP last week but were unsuccessful. The player does have a duplicate account, but as correctly mentioned on this thread, it was a long time ago with absolutely no activity, therefor I see no fair reason to apply any related duplicate account terms in this instance.
The account was temporarily locked due to verification purposes and once the process is completed with a swift and positive outcome, the OP will immediately receive his funds.

Best regards
Dino G
 

Casinofreak777

Experienced Member
Joined
Oct 29, 2013
Location
Steinkjer Norway
documents have been approved, and I made another attempt on a withdrawal.
Dino and the support that i have speak to recently have been very nice so thank you again!


Edit; And there the money is already in my neteller account, Awsome!
 

homerbert

Accredited Casino Representative
Joined
Jun 21, 2012
Location
NoWhere
did CGC start pay faster? Never think to start playing there due to long waiting withdrawals...
+ always someone call me from CGC in the moment when i am very busy ( not complaint, just unlucky time) and on very bad russian trying to offer me deposit bonus :)
Imagine i am will call you and try on english offer a bonus :d
 

rshkrn

Experienced Member
PABnoaccred
Joined
Feb 6, 2010
Location
Asia
documents have been approved, and I made another attempt on a withdrawal.
Dino and the support that i have speak to recently have been very nice so thank you again!


Edit; And there the money is already in my neteller account, Awsome!

Congrats.....my guess is it would have happened anyways....without getting too alarmed....:thumbsup: :thumbsup:
 
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