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Is goldkey casino reliable?

Discussion in 'Online Casino and Poker Complaints - old section' started by hhcfreebie, Apr 5, 2004.

  1. hhcfreebie

    hhcfreebie Dormant account

    Occupation:
    research
    Location:
    USA
    I had a dispute with goldkey casino and I had pitched a bitch.
    Goldkey casino used to be an IGM casino before they switched to RTG recently. From my experience, IGM casinos always pay so I gave goldkey casino a go even after they switched software provider. I havn't heard any complaints related to this casino group, period.
    Now the bad news, some people sense they are related to window casino group! :eek2:
    What's my odds of getting my money? Did anyone else have any recent experience with them?
     
  2. Lukas85

    Lukas85 Dormant account

    I played at Goldkey and Windows Casino several times and I never had any problems with them. (Although Im now excluded from taking part in promotions at Windowscasino - who cares...)
     
  3. schankwart

    schankwart Banned User - violation of <a href="http://www.ca

    Occupation:
    Secret Agent
    Location:
    Colony Gamma
    Goldkey stinks big time!
    They most definetely are related to Windows and it is a PAIN to deal with them once you are a "bad customer" in their opinion.

    Just play Slots and you will be well off! -Hopefully.....
     
  4. hhcfreebie

    hhcfreebie Dormant account

    Occupation:
    research
    Location:
    USA
    Actually, it's hardly a dispute. They just don't process my withdrawal request without any reason.
    I was given different excuses when I contact them. They have denied my withdrawal requests a few times already.
    I only play VP and BJ. I don't think it's the type of games you play, it's how much you win that really pissed them off. I've won and lost small amount before and I never had any problem. This time I was lucky to score a little bit more and got screwed. :(
    Now my only hope is casino meister's influence. :notworthy
     
  5. Lukas85

    Lukas85 Dormant account

    well I wouldnt deposit large amounts, neither. But as long as it is about amounts from 50 to 100$ it shouldnt be so dramatic - considering their great weekly promos and the fact that they have paid me out about 6-7 times now (Windows+Goldkey).
     
  6. hhcfreebie

    hhcfreebie Dormant account

    Occupation:
    research
    Location:
    USA
    I finally got some response from them.
    "We will foward your case to the banking department."
    It's not much but it's something.
    Meanwhile, they denied my withdrawal request again.
    Casinomeister, have you recieved my complain yet?
     
  7. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    They almost certainly became part of the Windows group when they moved to RTG - which means they require several forms of ID and some sort of form filling before they'll process your withdrawal.

    hhcfreebie - if you haven't sent all this back they'll keep refusing your cashin. The forms on their banking page somewhere if you need it.

    I've always found from the Windows group that they do pay you - but it always takes a while, and they quickly ban you from receiving promotions if you do well.
     
  8. hhcfreebie

    hhcfreebie Dormant account

    Occupation:
    research
    Location:
    USA
    Interesting.
    They've never requested any ID/documents from me before because I deposited via Neteller. Maybe they have changed their policy now.
    I'll look into their webpage and see what kinda of documents do they need.
    Thanks for the heads up.
     
  9. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    They've conveniently never told me this either - until after about my 10th email and third refused cashin.

    They'll normally pay you back $100 or less without this - but if you get into the overall profit area they'll suddenly become less nice.
     
  10. hhcfreebie

    hhcfreebie Dormant account

    Occupation:
    research
    Location:
    USA
    Yesterday they denied my withdrawal request again without any explaination. My emails went unanswered. I have provided them my ID and utility bill, what else do they want? Their fax back form is for credit card only and I deposit via Neteller, I don't see any reason to fax back that form to them.
    I am glad casinomeister is back. Dude, if you have time would you please push them a little bit? :notworthy
     

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