Nifty- Really they didn't have to do that? I would think that their practices in taking excess money over the responsible gaming limit would be illegal. And it was a lot more than 200. I would tend to think the RESPONSIBLE thing to do would've been to admit their software failure and refund the excess. Not shove some credits onto my casino account and then tell me they're closing it cos they can't fix the glitch!!! It was a month later that I found the other casino and deposited. I don't think I should have to do a ton of research before playing anywhere as to who owns what etc. But I guarantee had I had a win at this casino the isue would have been brought up straight away. You're such a happy bloke aren't you?
The bolded statement you made shows why you have had so many issues with casinos, and why you will continue to have them as long as you maintain that attitude.
The fact that you seem to exclude or limit yourself just about everywhere means you have to be TWICE as vigilant as the average player. If you don't believe me, keep doing what you're doing and you will learn the hard way.
Happy is immaterial. What gets my goat is people who expect everyone else to be responsible for their behaviour. If you have to keep expecting software and casinos to control your spending, then you have a gambling problem....sorry, I usually refrain from saying that outright, but in your case it is very clear. No software or casino in the world will stop you from gambling your money if you really want to do it....and you are proving this to be true.
The other point to clarify here is that you did NOT self-exclude at the first casino. The casino refunded some deposits, and closed your account (I assume you know that they did this for sure?? did you check first?). There is no reason for them to place you on a "banned/excluded" list, as you were not banned/excluded....your account was closed because they could not fix the technical problem you were having with your limits. VERY big difference.
So, the answer is NO they should NOT have stopped your deposits, because you did not ASK them to exclude you from their casino group. If you had been banned for fraud or something like that, then it is likely that they WOULD have stopped you, but it seems you actually parted on amicable terms.
Why don't you name the casino? I don't see the harm, and at least the rep could address the issue ( I assume you PM'ed the rep like we are supposed to when we have an issue with their operation and post about it?).
When taken in isolation, your post tells me that you may well be after some more "refunds" etc and you're perhaps wondering if that is what is expected of the casino. However, when taken along with your previous thread about the same thing at other casinos, it is obvious to me that you are primarily looking for your losses to be returned, when you have NO valid reason for them to be returned. Buyer's remorse does not apply to casino deposits...perhaps that is something you might want to think about.
You already had several views in your previous thread about pretty much the same thing. So, either you were not listening, or you didn't like what you heard and you're looking for different views. People might have differing views about what casinos should do in the case of self-exclusion, and to what degree the player is responsible, but in a case like this where there is NO self-exclusion, the same rule applies to you that applies to the rest of us..... you deposit, you play, you lose....YOU LOSE. No givsies backsies. NO refunds. Do not pass Go, do not collect $200.
I also have to say that all the accredited casino I know are very upfront about their connections to the other casinos within their group. I would be EXTREMELY surprised if you did ANY checking at all before you played at their sister casino, as I'll wager the information is readily available both here and on their own websites.
