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IRRESPONSIBLE gaming issue

Discussion in 'Online Casinos' started by zazedac, Sep 13, 2013.

    Sep 13, 2013
  1. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    Ok so
    I set myself deposit limits at casinos cos we all know how temptation can sometimes rule over reality. Right now I will not name this casino, however...
    I was a regular player at said casino. I set a deposit limit weekly. But it didn't work. I was still easily able to deposit more than my limit. After bringing this issue up with them over and over again they put 200 back into my CASINO account (so really still allowing me to play with money I wouldn't have been able to had their limits actually worked) and they then told me they would be closing my account. Because they couldn't fix the technical glitch I was constantly experiencing. I then signed up with another casino not realising they were linked. Shouldn't they have not allowed me to deposit? I only realised today it was the same group. Is this right? I'm just after opinions here. Cos it all seems a little shifty to me
     
  2. Sep 13, 2013
  3. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Did you bother to check for any links first? It is almost always possible to link casinos if you read their website carefully, OR look around/ask at CM.

    It appears you're expecting software and casino operators to micro-control your gambling. Apart from being a neat way of passing responsibility for yourself on to another party, it is not 100% effective.

    Also, how long after the "we will be closing your account" email did you deposit at the other casino? Did you withdraw the $200, or lose it back? IMO, the casino was VERY RESPONSIBLE in returning the $200 to you that had already been lost...they did NOT have to do that.

    The only thing that looks "shifty" to me is you flitting from one casino to another excluding yourself etc and depositing without seemingly doing ANY research beforehand. You're looking for trouble...and finding it. If you're not prepared to do your homework, then you shouldn't expect the casinos to keep refunding your losses (which I assume is what you're getting at, like your previous thread).
     
    1 person likes this.
  4. Sep 13, 2013
  5. rockycatt

    rockycatt meistercatt

    Occupation:
    carpenter
    Location:
    Boston
    you will prolly find out that your are blocked [when/if you win a good some $$] I think you set your self up for this best to get in touch and tell them up front

    Today, 03:26 PM
     
  6. Sep 13, 2013
  7. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    Nifty- Really they didn't have to do that? I would think that their practices in taking excess money over the responsible gaming limit would be illegal. And it was a lot more than 200. I would tend to think the RESPONSIBLE thing to do would've been to admit their software failure and refund the excess. Not shove some credits onto my casino account and then tell me they're closing it cos they can't fix the glitch!!! It was a month later that I found the other casino and deposited. I don't think I should have to do a ton of research before playing anywhere as to who owns what etc. But I guarantee had I had a win at this casino the isue would have been brought up straight away. You're such a happy bloke aren't you?
     
  8. Sep 13, 2013
  9. nepatsfan01

    nepatsfan01 Experienced Member

    Occupation:
    Homemaker
    Location:
    USA

    I know I'm going to get some sort of "Nifty" backlash... it's the reason I rarely respond to anything that you don't agree with because I find your manner and your words harsh to say the least. But can't you give the op some credit for trying to be a responsible gambler? I don't think it's unreasonable at all to expect that when you set the limits that the casino won't let you go over the limits. And no, I don't think the op is expecting casino operators to micro-control the gambling... I think they are being responsible and expecting the casino operators to do what they are set up to do which is to limit the deposits that the op chose.

    Whether the op is new or not to the casino world, it is not unreasonable to think that they didn't know that the casinos were related. Not all of us have the years of experience and knowledge that the great Nifty does. My goodness. The op is obviously a newbie to the forum, therefore not having found all the answers.

    When you know better, you do better - Maya Angelou

    Now the op knows better and will do better. But to criticize them for taking responsibility for their own gambling which SO many of us do? It's just crappy.
     
    9 people like this.
  10. Sep 13, 2013
  11. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    Thankyou nepats. God I wish this was like facebook where I can block the creepy stalker guys that haunt my fan page with their shit cos I categorise anyone that CONSTANTLY slags people for asking for an opinion in the same basket.
    I set limits so that I dont get carried away. If a casino can't honor their promises especially when it comes to deposit control I would expect that they make enough money to go ok our stuff up we will refund the excess. And not to my gambling account where I can just play it again. Cos it wouldn't have been there in the first place had their software worked as it was supposed to. I'm not being a sore loser I make enough money to fund my habits, I just don't think its right.
     
    1 person likes this.
  12. Sep 13, 2013
  13. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    The bolded statement you made shows why you have had so many issues with casinos, and why you will continue to have them as long as you maintain that attitude.

    The fact that you seem to exclude or limit yourself just about everywhere means you have to be TWICE as vigilant as the average player. If you don't believe me, keep doing what you're doing and you will learn the hard way.

    Happy is immaterial. What gets my goat is people who expect everyone else to be responsible for their behaviour. If you have to keep expecting software and casinos to control your spending, then you have a gambling problem....sorry, I usually refrain from saying that outright, but in your case it is very clear. No software or casino in the world will stop you from gambling your money if you really want to do it....and you are proving this to be true.

    The other point to clarify here is that you did NOT self-exclude at the first casino. The casino refunded some deposits, and closed your account (I assume you know that they did this for sure?? did you check first?). There is no reason for them to place you on a "banned/excluded" list, as you were not banned/excluded....your account was closed because they could not fix the technical problem you were having with your limits. VERY big difference.


    So, the answer is NO they should NOT have stopped your deposits, because you did not ASK them to exclude you from their casino group. If you had been banned for fraud or something like that, then it is likely that they WOULD have stopped you, but it seems you actually parted on amicable terms.

    Why don't you name the casino? I don't see the harm, and at least the rep could address the issue ( I assume you PM'ed the rep like we are supposed to when we have an issue with their operation and post about it?).

    When taken in isolation, your post tells me that you may well be after some more "refunds" etc and you're perhaps wondering if that is what is expected of the casino. However, when taken along with your previous thread about the same thing at other casinos, it is obvious to me that you are primarily looking for your losses to be returned, when you have NO valid reason for them to be returned. Buyer's remorse does not apply to casino deposits...perhaps that is something you might want to think about.

    You already had several views in your previous thread about pretty much the same thing. So, either you were not listening, or you didn't like what you heard and you're looking for different views. People might have differing views about what casinos should do in the case of self-exclusion, and to what degree the player is responsible, but in a case like this where there is NO self-exclusion, the same rule applies to you that applies to the rest of us..... you deposit, you play, you lose....YOU LOSE. No givsies backsies. NO refunds. Do not pass Go, do not collect $200.

    I also have to say that all the accredited casino I know are very upfront about their connections to the other casinos within their group. I would be EXTREMELY surprised if you did ANY checking at all before you played at their sister casino, as I'll wager the information is readily available both here and on their own websites.
     
    1 person likes this.
  14. Sep 13, 2013
  15. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    Nifty- What is the point in having responsible gaming limits at a casino if they aren't going to work???
     
    1 person likes this.
  16. Sep 13, 2013
  17. rockycatt

    rockycatt meistercatt

    Occupation:
    carpenter
    Location:
    Boston
    go to your profile page or thres and find the ignore link
     
    2 people like this.
  18. Sep 13, 2013
  19. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    And since I pitched a bitch about it I don't feel the need to mention the name of this casino publicly at this point, it may lose them customers due to an issue they still may be able to resolve and are admitting their wrongdoing in
     
  20. Sep 13, 2013
  21. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    Thankyou rockycatt :)
     
  22. Sep 13, 2013
  23. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    You have your view. I have mine.

    In my view, responsible gambling means taking personal responsibility. Once you start replying on third parties, particularly those who survive on deposits from gamblers, you give away some of that personal responsibility, and it's all downhill from there.

    You say setting the limits in the first place is responsible.....I say YES, but ONLY if you're enforcing it YOURSELF i.e. not relying on casinos to do it for you. I say responsible is only having a certain amount in your "gambling bank account" and putting the rest somewhere safe, so that you cannot overspend. If you cannot do that, then you have a serious gambling problem, and you should not be gambling.....and certainly NOT be expecting every casino you manage to overspend at (YOUR choice to do that BTW) to refund your losses.

    Expecting to freeroll every casino that you (deliberately....unless you cannot count) overspend at IS crappy IMO. Why should zazedaz get their deposits refunded and not me? Maybe I spent more than I wanted to.....does that mean I get my money back? It's ridiculous to expect casinos to cover your losses.

    I'll also say one thing...I have NEVER seen a casino deny winnings because someone overspent their limit. NEVER. So, any deposits you manage to make over your limit are LEGITIMATE deposits i.e. you win, you win...you lose, YOU LOSE. I'll bet if the OP won they would be saying "Woohoo...I'm so glad I was able to make those extra deposits". Catch my drifts? They deposited expecting to win (and why would you deposit if you thought you would not be paid FFS), so they should expect to lose.

    I'm not here to make you feel good. Sorry about that.

    You asked for opinions and advice, and I am offering them.

    It really annoys me when players lose their dough and start looking for ways to scam it back....and trying to get money back that was LEGITIMATELY deposited and lost IS scamming IMO. Accept you lost more than you wanted to, and get over it. If you can't do that, you should consider getting professional help, because your future is not a bright one....believe me, I have seen it.

    Oh and BTW, the first casino DID refund you some cash. You could have withdrawn it (I suppose you didn't?). Beyond that, I would prefer to hear from the casino rep on this one. The second casino doesn't owe you as cent.
     
  24. Sep 13, 2013
  25. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    I don't think the second casino owes me anything. I have closed that account after realising the association. I do think the first casino does!
     
  26. Sep 13, 2013
  27. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Two seperate issues.,

    Issue #1 = Gambling limit function not working properly (we have only your word for that ATM). You inform the casino, and they attempt to fix it. Perhaps they give you some compensation (which they DID), and that's the right thing to do. The casino closes your account as they cannot make the function work, which is also the right thing to do to HELP you. It does NOT help them as it costs them money.

    Issue #2 = Deposits made over limit should be refunded. Ahhh...NO. You WOULD have been paid if you won....as I said, I've never seen anyone NOT be paid under those circumstance (only after self-exclusion which is totally different). So, your deposits were legitimate and should not be refunded.

    On Issue #1 we are close to agreement.

    On Issue #2, we are not.
     
    2 people like this.
  28. Sep 13, 2013
  29. GGW Laurie

    GGW Laurie Dormant account

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    I do admire you for posting about this as there are players out there that need that little direction when they can't stop depositing , the casinos that offer this are doing a great service but they can't be focused on one player 24/7 as most use many servers for deposits.

    The casino did a nice gesture of putting the 200.00 back into your account , you were lucky , wish that had happened to me:)

    Contact the other casino and let them know , if they close your account , so be it , there are a number of casinos out there that are more than happy to take your money , this casino must have valued you as a depositor and player to have given back the money.

    I do see your point but the best policy is to stay within a set limit at any one casino and you keep control of it or otherwise it controls you, I have done this too in the past and it never worked out but thats just me.

    Much Luck,
    Laurie
     
    2 people like this.
  30. Sep 13, 2013
  31. cpdnd31

    cpdnd31 Ueber Meister CAG webmeister

    Occupation:
    -
    Location:
    where the taxes are the highest
    OK I want to understand this a little better.

    A) you set up a gambling limit. lets say 200.00 a month
    B) It glitched

    1. how exactly did it glitch? Was it just letting you deposit or did you contact support and say my acct has a limit on it and I want to change that please so I can deposit again.

    C. Casino gave you money back- 200.00 which I will ASSUME is the amount you were able to deposit over the limit.
    D. They couldn't fix so closed acct.

    Correct so far?

    OK here are my questions: Did you not know you went that far over your limit?
    Do you not agree that if they can't fix it -it is a good thing that they closed acct. ( I think that they are protecting you very well.)
    Are you upset because the next casino was related? I'm sorry but that is your own fault for not researching casino. Researching a casino in my opinion is the smartest thing a player can do-- reason casinomeister exists and you should know better.

    until we know more about said glitch I think we need to hold off on opinions of who and what is responsible at this point.
     
    3 people like this.
  32. Sep 13, 2013
  33. GGW Laurie

    GGW Laurie Dormant account

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!

    Again, the 200.00 was fair on the casinos part but any other monies owed or not is up to Max to deal with in your PAB !

    At this point I would not comment futher and let Max take a look at it , just my thoughts.

    Laurie
     
    1 person likes this.
  34. Sep 13, 2013
  35. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    Deposit limits are only useful if you can't keep track of how much money you're depositing and even then their usefulness is limited. Maybe you forgot about the deposit you made on Tuesday and on Saturday you try to make another one and you're reminded when you've reached your limit. If you have deposit limits set up because you can't control how much money you're spending you're really just slapping a bandage on a problem that's going to keep finding new ways to bleed.

    All it takes is a second account at a new casino and your deposit limits go right out the window. If you're serious about limiting your deposits and a bad memory is the issue the most effective way to keep the problem under control is to keep records of your own deposits at all casinos. You can make up an elaborate table in Excel or leave a piece of scrap paper on your desk but by doing so you've taken responsibility for your own record keeping and relieved the casino of the responsibility of covering the costs of your own failures.

    For the casino this is a lose/lose situation. If you go beyond your deposit limits for any reason and you win you're sure to keep the money. If you lose you'll expect the deposits returned. The other position the casino is put in is to have to guess if these limits are required because you have a problem remembering how much money you deposited or if you have no control over how much you gamble. Personally, I don't see how limiting a person's deposits at one casino will control a gambling problem. If the real issue is you have no control over your gambling then the real solution is to find a new hobby.

    I think these deposit limits should be set up as a courtesy at best and casinos should not be responsible if a player manages to exceed them. Casinos have no idea where else you're playing and a player could have well since exceed these limits at other casinos before coming back and trying to slip past the limits at their own. There are dozens of ways to keep track of how much money you're depositing and if none of them work for you then maybe you need a hobby that doesn't require financial bookkeeping to keep you from over spending.
     
    2 people like this.
  36. Sep 13, 2013
  37. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I do think SE and deposit limit facilities are a good thing generally, and what I have seen is that almost all the casinos on the accredited list have them, whether a requirement or not. This IMO tends to reflect well upon the casino as it clearly recognizes certain gamblers can lose control, and they are NOT taking advantage of this fact like some would. Of course Nifty is correct in that ultimately the responsibility is the individual's, but I'd have to slightly disagree about the black-and-whiteness of that view - a player who may have hitherto been totally responsible CAN lose control, for whatever reason, for the first time. Remember every alchy had a tipping point which started their addiction, every druggie a certain fix and the same applies to every gambling addict. If that casino can look you straight in the eye and say 'You had every chance to pull back' then they have a clear conscience and believe it or not (some reps on here have said as much) they don't want to take money from unfortunates.
    I know people could simply open another account as Nifty said and effectively get around the issue. One casino can only do so much though, and the SE/deposit limit facilities are about as good as it gets. A decent goodwill and player-friendly gesture I think.
    The OP was bloody lucky to get a 200 refund, although I suspect he spunked it and never made a w/d. It means he was definitely playing at a reputable site, or at least one with a conscience. The thing is, he very well KNEW he had already spent his limit and complained AFTER the event when he had lost. The casino provided the facility as part of the deal to the player, so yes it should have worked. But how would the player have felt if he had won a packet, tried to w/d and just had the over-deposit(s) refunded? He would have complained about that too. So, I think the site did right by him, in fact went that extra mile for him.
     
    2 people like this.
  38. Sep 13, 2013
  39. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    Here's the problem as I see it. The OP played at casino A with deposit limits set up. Those limits repeatedly failed since he said he brought the issue up with them over and over. Eventually they put 200 back in his account to cover the extra deposits and closed his account.

    At this point the OP knew there was an ongoing problem since the issue was brought up more than once and failed to take matters into his own hands by keeping track of his own deposits. The casino I called "A" returned 200 dollars to the OP and closed the account. In my opinion, since this was not a self exclusion issue casino A has no more responsibility to the OP.

    The casino sets up an account at casino B which is apparently a sister casino to casino A. There is no reason for casino A to follow the OP from casino to casino or to red flag the OP at other casinos since this issue was not addressed as a gambling problem. If the problem was a software issue that kept casino A from effectively limiting the OPs deposits, casino B may well have had better luck with it.

    The question I have is whether or not the $200 reimbursement was withdrawn. If it wasn't there is definitely a problem since the money was returned to the OP after a complaint of over depositing. If the OP knew he deposited over his limit and played the returned money instead of withdrawing it the OP either didn't really mind losing the extra 200 or has a gambling problem.

    In either case, unless the OP admits to the first casino that he has a gambling problem, what he does at other casinos is none of the first casino's business.
     
    Last edited: Sep 13, 2013

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