Your Input Please IrishSpins Casino £170 removed for no reason?

ESCJAMIE

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Signed up TO Irishspins as got email from grosvener promotioing it

Did £20 cash depo got extra £40 in bonus funds with £3000 wagering, I managed to clear it and had a balance of around £310 then a pop up came and said next spin is using real cash at this point I went to cashier to withdraw only to see a balance of £140, I have no idea where the other £170 or so went there was no max cash out tied to this offer. I have emailed them but thought id ask on here if anyone ever used them or had anything simlar happen. I looked in history but it only show this morning as it can take up to 24 hours for recent transactions to show.
 

paul7388

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I am on your ignore list but feeling in a helpful mood so what the hell i will post this and someone else can quote. The amount you got is correct as it says UK players have a £100 cap on winnings so can only withdraw 5x deposit amount and the value of bonus so that would be £140. Here is the term.

New players only. Valid until further notice. Min dep £20. 200% games bonus [GB] max £50 + 25 Free Spins [FS] on selected games (FS valid for 3 days respectively; No win cap). FS wins granted in Games Bonus [GB] & valid on selected games only. WR: 50x (dep+GB); 85x FS wins. GB wins cap: £100 + initial bonus. UK: deposit balance can be withdrawn at any time. Country restrictions apply. 18+. Full T&C apply.
 
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ESCJAMIE

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I phoned them up and they said that only £140 was real cash and the other £170 was "games bonus" so was forfited when completed the wagering, I am so confused. Ive never had anything like that before, Anyone make any sense of that ?
 

ESCJAMIE

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This is there terms irishspins.com/terms-and-conditions#BonusPolicy

And this is there Welcome terms

This welcome offer is only valid on first-time deposits.
  • In order to qualify, players must deposit a minimum of £20.
  • This Promotion is valid until further notice.
  • Games Bonus wagering requirements: you must wager x50(of your Deposit+Bonus amount).
  • The Games bonus is 200% of your deposit.
  • The maximum total Game bonus you can receive from the promotion is £50.
  • The number of Free Spins will be fixed 25 spins regardless of your deposit amount.
  • The spins will be credited in form of vouchers after your deposit and can be accessed on the voucher section
  • Free spins can be played exclusively on Starburst slot, and there are no caps amount on the winning generated from the free spins
  • Once granted, the Free Spins will be available for 3 days.
  • Once players use all of their Free Spins, the total winning points that they have accumulated from using the Free Spins will be converted into a games bonus: Every 100 points = £1 in games bonus funds (subject to the maximum winning amount below). Free Spin winnings will be granted only after all of the Free Spins have been used.
  • Games Bonus wagering requirements (granted from Free Spins winnings): You must wager x85 (of your winnings amount). Only wagering with games bonus funds will count towards the wagering requirements.
  • The Games bonus will be credited in games bonus funds to your games bonus bankroll. Games bonus funds can be played on selected Instant Games only.
  • Game Bonus valid on selected games only.
  • Please note that not all Instant Games contribute the same amount towards the wagering requirements. The following is a list of contributions for each individual game type: Video Slots, PJP & Slots, Arcade, Scratch Cards& Keno – 100%, Hi-Lo Games, Roulette Games, Live Roulette, Blackjack Games, Live Blackjack Games & Video Poker- 0%. For example: if you wager £500 on Roulette, there will be no contribution towards the wagering requirements. Funds won from a games bonus can be transferred to real cash up to the value of £100, plus the initial bonus amount granted.
  • Wagering order: when placing a bet, real money funds will always be used before bonus funds.
  • If you request a withdrawal from your real money bankroll before fulfilling the following wagering requirements you will lose all active / pending bonus funds
  • Withdrawing funds: The amount you are able to withdraw from your account is subject to a minimum withdrawal amount. If your withdrawal request is for less than the minimum amount, the amount you have requested to withdraw will be returned to your Bankroll. You can find more details about our withdrawal limits in our Withdrawal Policy.
  • Irish Spins may vary or cancel any promotion, bonus or special offer at any time. Other than where necessary to prevent fraud or other similar unlawful behaviour, any such variation or cancellation will not apply to you if you have already opted into the promotion, bonus or special, made a deposit in expectation of receipt of a bonus or other benefits offered, and/or commenced play in relation to the promotion, bonus or special offer prior to the date of the communication of the variation or cancellation.
  • UK Only: Your deposit balance (defined as Transaction Balance under our Withdrawal Policy) is available for withdrawal at any time. General withdrawal terms apply. For further info see our irishspins.com/banking
  • We reserve the right to deny bonuses, if you were found taking advantage of our bonus offers or any other deceitful activity cross the Sites operated by the Company.
  • Players located in Northern Ireland cannot participate in this promotion.
 
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ESCJAMIE

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I am on your ignore list but feeling in a helpful mood so what the hell i will post this and someone else can quote. The amount you got is correct as it says UK players have a 5 x cap on winnings so can only withdraw 5x deposit amount and the value of bonus so that would be £140. Here is the term.

New players only. Valid until further notice. Min dep £20. 200% games bonus [GB] max £50 + 25 Free Spins [FS] on selected games (FS valid for 3 days respectively; No win cap). FS wins granted in Games Bonus [GB] & valid on selected games only. WR: 50x (dep+GB); 85x FS wins. GB wins cap: £100 + initial bonus. UK: deposit balance can be withdrawn at any time. Country restrictions apply. 18+. Full T&C apply.
I thought GB wins cap: £100 + initial bonus was to do with the FS winnings not the bonus as it said No win cap, If that is right and there is a cap of £100 after wagering £3000 Thats disgusting, And why only GB max £100, I wish I had seen that before cause I wouldnt of botherd,
 

paul7388

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I thought GB wins cap: £100 + initial bonus was to do with the FS winnings not the bonus as it said No win cap, If that is right and there is a cap of £100 after wagering £3000 Thats disgusting, And why only GB max £100, I wish I had seen that before cause I wouldnt of botherd,
Never played there before . I only checked to see . It is not actually in terms it is on the home page right under the Join Now button.

Can not say if it has always been there and like you said can not see it mentioned in actual bonus terms page.
 

dunover

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it does belong to 888. So it's bound to be a bit dodgy.
No idea why Grosvenor would be promoting it though.
Rank Affiliates have numerous promoted sites alongside Grosvenor and Aspers etc.

United Commissions are the other main account and also part of the Rank Group. This is the side that has Irish Spins, Jungle Reels, Moon Bingo, Klasino, Sin Spins etc.
 

brianmon

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So, they're basically using a respectable brand to promote a less respectable brand.
Almost as though Grosvenor are recommending Irish Spins
 

bamberfishcake

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it does belong to 888. So it's bound to be a bit dodgy.
No idea why Grosvenor would be promoting it though.

888 has just been smacked with a fine of £9.4 Million and will undergo extensive independent auditing as a result of social responsibility and anti-money laundering failings.

Perhaps I could have my 30 odd squids back out of that that was blatantly robbed from me :)

Couldn't have happened to a nicer operator. Would have been better if it had put them out of business though, oh yeh I bear a grudge - bandits!
 

jasonuk

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May 10, 2014
Location
UK
There is so much wrong with this... it wouldn't look out of place at a curacao casino 🤬

Funds won from a games bonus can be transferred to real cash up to the value of £100, plus the initial bonus amount granted.
So if you somehow manage to beat the horrendous 75xB (85xW on free spins), then they aggressively cap the winnings if you've touched the bonus funds?

I've heard of bad bonuses, but that's getting into predatory territory - especially if they're running lower maths models (e.g. £3000 at 94% is £180 lost vs £40 bonus, 92% is £240 lost)

I notice they mention "no win cap" on the free spins - but given the mechanic to convert it to a games bonus, you'd expect that too to get clobbered by the +£100 rule if you're lucky enough to beat wagering?
 

ESCJAMIE

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There is so much wrong with this... it wouldn't look out of place at a curacao casino 🤬


So if you somehow manage to beat the horrendous 75xB (85xW on free spins), then they aggressively cap the winnings if you've touched the bonus funds?

I've heard of bad bonuses, but that's getting into predatory territory - especially if they're running lower maths models (e.g. £3000 at 94% is £180 lost vs £40 bonus, 92% is £240 lost)

I notice they mention "no win cap" on the free spins - but given the mechanic to convert it to a games bonus, you'd expect that too to get clobbered by the +£100 rule if you're lucky enough to beat wagering?
Had over £800 at one point, was gutting, But hey ho I need to read Terms twice next time as I seen no win cap but didnt see the £100 cap for GB players !!.
 

brianmon

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Had over £800 at one point, was gutting, But hey ho I need to read Terms twice next time as I seen no win cap but didnt see the £100 cap for GB players !!.
GB means Games Bonus in the terms, not GB players

New players only. Valid until further notice. Min dep £20. 200% games bonus [GB] max £50 + 25 Free Spins [FS] on selected games (FS valid for 3 days respectively; No win cap). FS wins granted in Games Bonus [GB] & valid on selected games only. WR: 50x (dep+GB); 85x FS wins. GB wins cap: £100 + initial bonus. UK: deposit balance can be withdrawn at any time. Country restrictions apply. 18+. Full T&C apply.
 

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