Intertops Review & Diary

[ilbcnu4poker]

Hello
I would like to share my views on the best and worse of the casinos I have participated at but I need to initially share my experience with the most recent site I played at.
Intertops Casino Poker Room and Sports Betting.
I hoped that this site would offer an all in one site like the mega Party Gaming group. Sadly as hard as I tried to like these guys they continued to prove themselves greedy, evil, uncooperative, deceptive and untruthful to name a few adjectives associated to them.
I'm certain I will forget a few horros but a few include:
1) Made a nice run during first week. Thought this is great when I got a thousand dollars up at the casino. Then I went to cash out. Was told about
15 day hold on new accounts to cash out
2) Leaving the money in hands of gambler is cruel. Later found out from one of the few knowledgeable service reps I could have socked that money away. One rep hung up on me when I asked my options.
3) I was warned by Neteller agent about slow payouts and was given a checklist of things to ask and verify when dealing with Intertops.
4) Bonus restrictions unbelievable bad. One lady when I asked about bonus laughed and said basically "look it's a zillion times play through anyway you fool"
5) The site's current payout percentage slot certificate is over a year old. I asked if I was the only one who noticed the June 2005 certificate? IT support must be as lame as any online
6) Microgaming game logs do not work. Intertops still hasn't even responded to my questions about this.
7) Why does Microgaming associate these morons with their software
8) I had some money dissappear while playing a slot machine. I contacted them immediately and tried to get spin number. They emailed they would look into it. Been days and no reply. No game logs to verify either.
9) A BIGGIE. Would you trust a site run by a blatant Liar? During one inquiry I was connected to their manager, Sam. When I mentioned this site and asked his name he responded Samuel "Thomas". The manager's name is Samuel Kentish. I felt like calling his home in Antiqua at 1 268 560 7168. How could he be mad since this isn't him. If the head man purposely doesn't speak truthfully what oponion can you take away from the site other than a den of crooks, cheats and liars.
!0) No records of any bonuses they provide you. You won't know what still entitled to you or what you have received. Appears the boss makes a on the fly determination to amount and timeframe. I once got my "Rookie Bonus" of 62.00 but agent told me when checking bonuses I got a bonus due to casino errors. Where is the bonus I earned?
11) If they are at fault, can't provide you information or any resolve they hide and do not answer emails. My pet peeve.
12) After midnight if you call there is a goood chance they will state there are no English operators and connect you to a German agent.
13) Just plain unfriendly for most part
14) Prior to making first deposit I called and asked about best method for gaining best bonus. Told it didn't matter and just put in sportsbook only to be denied bonus because I didn't put it in casino in one lump sum.
15) Mininum transfer of monies from poker site to casino is 50.00.
16) I had some sucess in poker room tournments and ring games although you can see a months worth of strange flops, bad beats and bizzare outcomes. I went from 2nd with 25 players left to out of tourney in two hands once. But top this I was dealt back to back pocket AA (another first)
First my opponent with A2 flops three 2's to take half of my chips. The following hand the same player raises my AA with A8. The flop comes
3 4 5 6 7 to make a straight! I am out 2 places from the money. OK I won't be mad because that is plain funny.
SUMMARY.......In a word Intertops or International Gaming Company has
NO CLASS.
I'll rate my other experiences soon but here is one experience. As far as service who could ever top Party Casino for promptness, sincerity, quick payouts and integerity. I was booted once and came back to find I was credited with 1500.00 spin before I could ask. I received a bonus last night for promotion eeven though I havewn't bee there since ban. That is Class.
Where should I try next? In Washington state but that didn't seem to matter to Intertops as greed has no boundaries. Hopefully they will ban me for my own good. Please recognize my efforts in reporting about them should serve as a reason to avoid Intertops sites at all cost. Thanks

 

[Simmo!]

Then I went to cash out. Was told about
15 day hold on new accounts to cash out

Hmmmm...anyone had this experience with them? I'm wondering if a flag was raised..it doesn't sound right.

 

[ilbcnu4poker]

Sorry For Post Without Reading All Guidelines

I appologize for some infractions that occured when placing previous post. I will refrain from any other errors in the future.
As far as personal info the number I posted isn't a Intertop employee. I know this because that agent stated his name directly to me. The info is of a random Antiqua resident. LOL

 

[aka23]

Hmmmm...anyone had this experience with them? I'm wondering if a flag was raised..it doesn't sound right.

I was told roughly the same thing and have heard similar reports from others recently... two week delay on cash outs for new accounts.

 

[bonustreak]

Nope Simmo never had 1 player complain about that, infact a few have cashed out on the first deposit no problem and had money in Neteller in 48 hrs or less.

3) I was warned by Neteller agent about slow payouts and was given a checklist of things to ask and verify when dealing with Intertops.

That seems a bit strange to me, in all the years I have played online I can say without a doubt that not one time has Neteller EVER said anything like this to me, heck infact you cannot get them involved when your trying to get money back on a timed out transaction, I really find it hard to believe they would state any such thing about one of their merchants.

 

[Simmo!]

I was told roughly the same thing and have heard similar reports from others recently... two week delay on cash outs for new accounts.

I could be off the mark here, but I'm seeing a few things recently that make me think that there is some sort of "shared" knowledge base of players somewhere which means players can carry a "flag" around. Anyone else have any thoughts on this? It does seem logical in protecting player abuse, but on the other hand it would mean that one accidental misappropriation could lead to issues for legit players.

 

[POlka78]

Nope Simmo never had 1 player complain about that, infact a few have cashed out on the first deposit no problem and had money in Neteller in 48 hrs or less.



That seems a bit strange to me, in all the years I have played online I can say without a doubt that not one time has Neteller EVER said anything like this to me, heck infact you cannot get them involved when your trying to get money back on a timed out transaction, I really find it hard to believe they would state any such thing about one of their merchants.

Terms and Conditions Section 3: Payment and accounting

3.9 As a new customer at Intertops.com, your very first withdrawal will be subject to a 14 day waiting period. This applies to customers once they have wagered. Customers may be asked to provide identification when requesting a payout.


I know of no one who recieved a first withdrawal before those 14 days. You are one lucky affiliate/player.

 

[ilbcnu4poker]

Intertops Review Updates

I really would prefer to delete my original post and spend a few minutes to better detail my experiences with this site.
As i mentioned I really wanted this site to work. I am seeking a duo poker/casino site where I can seamless transfer my play back and forth until eventually the inevitable occurs. I'm suprised at the lack of reposts regarding players experiences at the Party Gaming venue. I was impressed with the company's infrstructure and consistant handling of issues as they occured. Although I managed to remain a few thousand dollars ahead while playing there they never treated me as a liability.
<p>
In the most recent letter I wrote to Intertops asking for answers to my questions regarding game logs, payout certification, referals and results from continuing investigation of my lost chips while playing they replied by quoting my dollars deposited. bonuses paid and made no mention of the questions I posed.
My letter said
Good Morning
>
>I went ahead and reloaded with small deposit remaining loyal and keeping my
word.
>
>Played at casino and suprise I won nothing.
>
>Played in small poker tourney. That was entertaining we all laughed at the
poker program.
>
>Why haven't updated your monthly payouts reports in years?
>
>Your microgaming game log program doesn't work. Why?
>
>Why advertise using their program and the honesty and integrity associated
with it. Do they know?
>
>If it did I could investigate the misplaced chips myself.
>
>In two days you haven't been able to resolve this issue.
>
>
<p>
Their reply
<p>
Steve,

in receipt of your e-mail.
We are
Our records indicate that so far you have deposited a total of $xxxxx and
not $xxxxxx as stated in your e-mail we also see that you have gained
bonuses totaling up to $xxxxxx, your last bonus being credited on the 16th
of November 2006.

Also you may refer a friend to the Intertops Casino and still get a bonus.
See details below.

HOW TO CLAIM REFER A FRIEND BONUS

Let your friends know your Intertops.com User Name and your e-mail address
and make sure that they enter it in the fields provided on the Sign Up Form,
to find the form log onto www.intertopscasino.com, click on the special
offers tab, look for Refer a Friend and the sign up form can be located with
in the details highlighted in RED. As soon as your friends wager their
initial deposit, the bonus will be automatically credited to your account.
It's that easy!

Feel free to contact us should you have any further queries.
Thank you for choosing Intertops.com[/FONT]
<p>
Do you see any mention of my inquires?
Regarding the referal tab I would like someone to find this on any of the casino pages.

The monies is minor however they associated attitude is revealing of their their motives and caring human beings.
At Intertops within a few minutes of a call they would quote the exact amount to the penny I had deposited with them and bonuses given. That factor dictated how they viewed and treated their clients. I explained to them for no actual purpose but principal about when I placed 2nd in a poker tournment and promptly took that money from players that they would generally make a 10% revenue from and gave it all to them at the casino. They didn't grasp fact nor the fact that regardless of the source I had a lot of money in chips which in my mind was redeemable for actual cash although in theory only with them. Apparently the deposits made with prepaid Visa cards didn't warrant exerting the effort to look into other issues.
I am spending too much time regarding this but in a few words associated with my lifelong association with golf.
<p>
They have no class

 

[Simmo!]

Terms and Conditions Section 3: Payment and accounting

3.9 As a new customer at Intertops.com, your very first withdrawal will be subject to a 14 day waiting period. This applies to customers once they have wagered. Customers may be asked to provide identification when requesting a payout.

If it's to try and prevent fraud I can't see how 14 days helps at all. That said, at least they are not trying to hide it I guess unlike some casinos who simply take that long without any warning. It could and should be improved IMO. Documentation is needed - fine. But I can't see how you need 14 days to check this stuff except in the rarest of instances where warnings are raised.

 

[KasinoKing]

4) Bonus restrictions unbelievable bad. One lady when I asked about bonus laughed and said basically "look it's a zillion times play through anyway you fool"

Sorry, I had to laugh too when I read that!

I remember investigating Intertops when I first saw CM had accredited them - I also remember laughing out loud at their sign-up bonus terms.
Instantly put them in the 'Long Barge Pole' section.
I can't recall what their WR was now - but I know it was a complete joke!

Regarding the poker - I presume they are part of the Prima network?
If so, you can't blame the casino for that - they would have zero control over the software.
Bad beats are just part of the game.

Sorry you had such a bad time with them - I'm sure you'll be a lot happier at some other CM accredited sites.

 

[WAYLANDER]

If it's to try and prevent fraud I can't see how 14 days helps at all. That said, at least they are not trying to hide it I guess unlike some casinos who simply take that long without any warning. It could and should be improved IMO. Documentation is needed - fine. But I can't see how you need 14 days to check this stuff except in the rarest of instances where warnings are raised.

They do enforce this rule..at least they did with me.
I hit a royal flush on video poker here ( buried in winner screenshots somewhere ) and had a 2K cashout.
The funny thing is that it had nothing to do with documentation at all, they didnt even ask for it.... i just had to sweat it out for 14 days for no other reason than...... well actually i still dont know why...... oh yeah, because it's in the rules
I was aware of the rule, i just didnt expect to hit a royal LOL

WAYLANDER

 

[ilbcnu4poker]

My Dear Intertops Casino & Poker Diary

With your permission I think it would be fun keep a diary of my fun experiences at Intertops. They are so friendly and genuinely compassionate about their players I hope I can give something back and share my experiences with the gaming community. Maybe 1,000's will flock to their site.

11/19
Dear Diary
I am sharing my letter to my friends at Intertops.
My Friends at Intertop,

I hope this letter finds you in good health and wealth..

Thank you for timely response eariler I hadn't expected a reply for a couple more days.

This has become humorus Think I'll start a diary "Intertops the casino with compassion. Or Intertops No one can Top our Bonus* Must Read>>* I
continue my loyal daily deposits albeit small fry contributions as you eagerly remind me. Someday maybe some of your logs will work and players can look for themselves like normal venues.

So what happened today. I played at the casino and then tried to go play poker. Nope not possible. For 4 hours I tried to play in poker tournments and I couldn't transfer funds. Make up your minds first I need to cash out at least fifty dollars from poker to casino and now I can't transfer from casino at all. Happy to report I eventually lost all my chips. Thanks alot.

The I saw I was given a "bonus" for my lost chips 3.00 lol. Of course that would have been nice but you just dumped them on top of the others GF was playing so I didn't notice nor did you get the result you'd wanted of a appreciated client. Achieved you forte though you managed to bum a player out. Sam Thomas would be proud.

So the good news is I lost all my money but if you could bend your minds beyond the little deposit cheat sheet you'd find the monies I have taken from poker players and given you on the casino side more than double my deposits. Played a freeroll to within a few of money and said screw it.

When I called inquiring about the 3.00 you laughed asked if there was anything else they could do. Nope screwed again. Ironic though isn't it. That few dollars historically would have made you more money rather than the satisfaction of taking the few I had. One agent told me intertops really needs the money. Too bad I couldn't help you. I could make you famous but of course I might be one of the only players

Keep up the good work

Steve

 

[PNWGirl38]

With respect, ilbcnu4poker .... I don't understand something here ...

Why keep deposting at a Casino/Poker room if you are not satisfied

By the way, welcome to Meisterland

 

[Addisyn]

It doesn't matter to me why you continue to play there I am having a wonderful chuckle over the tiny.txt. LOL...

 

[Simmo!]

I've merged the Diary thread with your original thread as it's pointless having two threads that effectively say the same thing from a single poster.

You bought up one or two interesting points originally (the 14 day rule for example) that deserve some investigation, but I have to concur that if you don't like playing there, why continue to do so?

Cheers

Simmo!

 

[aka23]

I believe he's from Washington, so it's either Intertops or no Microgaming.

 

[ilbcnu4poker]

Intertops Continues To Lead Everyone In Lame Bonuses

Moderator Edit: Duplicate post already posted Link Outdated / Removed.

 

[Simmo!]

I have to concur with PNWGirl. You clearly don't like Intertops yet you keep playing there. Fair enough...your money, your call, but I can't see the point in continually re-iterating the point that you don't like them.

 

[jenn1381]

I agree Simmo! I didn't like them, so I unistalled. Mind you, being from Canada my options are still very much open and I can (for the moment) play pretty much anywhere of my choosing. But I work too hard for my money to give it to a site which I am unhappy with. I'd rather not play at all.

 

[Peaceful1]

Still, that 15-day hold, if I had a big win sitting there, I think I'd have to temporarily cut my cable internet service or be sent on a secluded retreat to control myself

 

[tim5ny]

"15) Mininum transfer of monies from poker site to casino is 50.00. "

I beg to differ with you on point #15.

I often deposit only $20.00 and it goes into the Sportsbook for some reason. All I have to do is transfer it into the casino. No problem!

Also, if you have any problems, just ask to speak with Jennifer. She carries alot of clout at Intertops, and speaks perfect English being a transplant from Tenesee in the U.S. She's very nice to deal with!

 

[Simmo!]

Still, that 15-day hold, if I had a big win sitting there, I think I'd have to temporarily cut my cable internet service or be sent on a secluded retreat to control myself

LOL. At least it would only be a one-off holiday