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Intertops CSR

Discussion in 'Casino Complaints - Bonus Issues' started by rena35, Jan 19, 2014.

    Jan 19, 2014
  1. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space
    Please wait for a site operator to respond.

    You are now chatting with 'Beverley'

    Beverley: Hi how can I help you?

    you: HI my username is xxxxxx I wanted to know the details for the $20 free bonus I just redeemed

    you: what games can I play and what is the withdrawable amount

    Beverley: Thanks for contacting us.

    you: yw

    Beverley: First you would deposit min 20.00 then place your firs wager for 20.00

    you: ?

    Beverley: when the wager has been processed you will send an email to claim your free bet

    Beverley: To meet the wagering requirement of the free bet bonus

    you: i redeemed coupon code YJGEH6EE for $20 free i just wanted to know what games are allowed and the play through requirements

    you: please send this email to xxxxxxxxxxxxxx

    Beverley: For the Casino bonuses

    Beverley: you wold place wagers on slot games only


    Beverley: and the playthrough is 60x the bonus amount

    you: yes i received an email for the personal code

    you: ty




    I really wish Intertops would have a drop down of games you can play and the max withdraw from any bonus you claim. Sometimes CSR can be confused as well as confusing. Since joining CM i always like to make sure i understand the terms of any bonus i claim so that if i happen to make play through with draw will go smoothly. With 60 X the bonus i probably wont make it but its fun trying.
     
  2. Jan 19, 2014
  3. cpdnd31

    cpdnd31 Ueber Meister CAG webmeister

    Occupation:
    -
    Location:
    where the taxes are the highest
    Yes they can be confusing as hell. I would go back and ask what is max withdrawal on the 20.00. Sometimes it is 5x sometimes 10 x and sometimes none.
     
    1 person likes this.
  4. Jan 19, 2014
  5. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    "Beverley: First you would deposit min 20.00 then place your firs wager for 20.00"

    Are you sure you want to deposit 20 dollars and then place a 20 dollar wager?

    Sounds kind of risky to me. Specially since you're only allowed to play slots.
     
    1 person likes this.
  6. Jan 19, 2014
  7. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space
    :lolup: i just said forget it and did what Beverly told me to:rolleyes: ROFL
     
  8. Jan 20, 2014
  9. 67Mustang

    67Mustang Dormant account

    Occupation:
    Nothing much
    Location:
    Mediterranean
    I think the confusion is that Intertops is a large Sportsbook, and the CS didn't ask you the details of which promotion you where after.

    $20 wager with a $20 free bet is a pretty standard sportsbook promotion.
     
    1 person likes this.

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