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intertops cancells account after win

Discussion in 'Casino Complaints - Non-Bonus Issues' started by jones1202, Jan 28, 2015.

    Jan 28, 2015
  1. jones1202

    jones1202 Banned User - violation of posting rule 2.2

    Occupation:
    driver
    Location:
    United States
    Made deposit on Jan. 12th and after winning I make another deposit so that I can withdraw on CC. I have had my account with them since 2007. The account was idle for couple years but their customer service helped me get my info together. Anyway I sent in my documents and couple days later I get email that account has been deleted and my deposits would be refunded. Supposedly account was closed due to me being in a negative global database but nobody can tell me where. Was told to call all online casinos and try to figure out either way I cannot play there. I received my second deposit back but still missing a $200 deposit. Funny how they will let you deposit but once you want to cash out account deleted. Love the software but how else can you say CHEATS!!! Hopefully I saved someone else from getting the same treatment.
     
  2. Jan 29, 2015
  3. jones1202

    jones1202 Banned User - violation of posting rule 2.2

    Occupation:
    driver
    Location:
    United States
    No questions, comments, or answers? Is it because they are supposed to be an accredited casino? Can't believe nobody has anything to say. Do you think they can do that? What is this global negative database? Where is my $200? Thanks from reading seems like great forum. From my post seems dead. Lol. Thanks for listening.
     
  4. Jan 29, 2015
  5. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Well instead of bemoaning a 'lack of help' take the time to have a look round, you'll see that this casino has a rep here, and they will help you with your issue if you PM them.

    http://www.casinomeister.com/forums/member.php?u=17702
     
    2 people like this.
  6. Jan 29, 2015
  7. jones1202

    jones1202 Banned User - violation of posting rule 2.2

    Occupation:
    driver
    Location:
    United States
    Actually started doing that last night had a nice message and phone died. Lost whole thing. I was just wondering what the open forum has to say. If that's okay.
     
  8. Jan 29, 2015
  9. maphesto

    maphesto Dormant account

    Location:
    Sweden
    If intertops closed your acccount, you will most likely not be able to have accounts at their "sisters":

    Jackpot Capital
    Lucky Club Casino
    Grande Vegas Casino
    Slotastic
    Liberty Slots
    Lincoln Casino
    Allyoubet

    Check with them, they will probably not tell you the true story. They didn't with me. If you had an issue at the old English Harbour casino you should know that they also are connected.
     
  10. Jan 29, 2015
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    If you get nowhere with the rep, try a PAB.

    They have a responsibility to ensure that the data they are using is accurate, so any PAB should be about whether accurate data has been used, not whether the casino has overreacted to the truth (this would be a separate matter).

    The problem with this "negative database" idea is that there is nothing to prevent a "sour grapes" supplying of false data by a less than reputable casino, or inaccurate data having been supplied through incompetence. In all other aspects of life, people have the legal right to only accurate data being processed and used about them, and also the right to have mistakes corrected. If this industry wants to be accepted as reputable, it needs to abide by the same law as any other company that uses what is in effect a type of "credit reference" service for vetting potential customers.

    There have been a few cases here where the reference data used against a player has been completely wrong, either due to incompetence, or due to confusion with someone of a similar name and/or other details. Credit reference agencies often store and supply incorrect data, which is why laws exist to allow people to view all the data held about them, and challenge mistakes.
     
  12. Jan 30, 2015
  13. jones1202

    jones1202 Banned User - violation of posting rule 2.2

    Occupation:
    driver
    Location:
    United States
    Thank you all for replying. It is nice to have somewhere to turn when problems occur. As far as the PAB the way I understand the rules your first PAB can't be an accredited casino which really sucks, but I can also see reasons for this. I just never really had any problems except when playing and never winning but wouldn't be gambling if always won. Thanks again and will be sure to let you all know if they ever give me my $200 back
     
  14. Jan 30, 2015
  15. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    You can most definitely PAB against an accredited casino. That's one of the main reasons why they are accredited, because they have agreed to participate in the PAB service.
     
    1 person likes this.
  16. Jan 30, 2015
  17. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    OP please read Forum FAQ. You must first contact the casino forum rep as dunover advised. We're getting into the weekend now and it might be first of the week before rep responds.
     
  18. Feb 1, 2015
  19. jones1202

    jones1202 Banned User - violation of posting rule 2.2

    Occupation:
    driver
    Location:
    United States
    Sent message to rep on Friday and just waiting for reply back. Hopefully rep has some answers. As far as today still waiting for a refund of first deposit of $200 which actually came out as $204.17. Thanks again to everyone for replying. Will update thread with any and all changes.
     
  20. Feb 4, 2015
  21. jones1202

    jones1202 Banned User - violation of posting rule 2.2

    Occupation:
    driver
    Location:
    United States
    How long does it usually take for rep to respond? Still have not received first deposit of $200. 21 days and counting. Also how do I thank someone for post? Thanks
     
  22. Feb 4, 2015
  23. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    You need 10 posts, and then you get a button at the bottom to say thanks.

    Usually a rep would get back to you quickly, but there is a huge conference in London right now and I suspect Yasmeen might be there.

    She is usually on top of her game.

    Give it another week.
     
    1 person likes this.
  24. Feb 4, 2015
  25. jones1202

    jones1202 Banned User - violation of posting rule 2.2

    Occupation:
    driver
    Location:
    United States
    Will do. Thanks for quick reply!!
     
  26. Feb 6, 2015
  27. jones1202

    jones1202 Banned User - violation of posting rule 2.2

    Occupation:
    driver
    Location:
    United States
    This is the reps response ---

    We regret to inform you that your account has failed the Internal Security Check and has been closed as per Risk Management in accordance to our rule below:
    rules1.1.11 (If we have reasonable cause to believe that criminal or otherwise suspicious activities are occurring on an account, we expressly reserve the right to close such accounts, report such activity to the Gaming Commission and/or such other applicable authorities. All account balances, including both, deposits and any winnings, shall be forfeited.

    Kindly note, each Intertops account is regularly scrutinized by the Risk Department to ensure that certain security measures are always met. During these checks your account failed the internal security checks. We are not able to disclose any specifics pertaining to these checks for security reasons.

    Please contact This email is not visible to you. directly, if you have any further question.

    Intertops Affiliate Team


    Someone please help me here!!!
     
  28. Feb 6, 2015
  29. cncas123

    cncas123 Quit Gambling PABnonaccred

    Occupation:
    Manager
    Location:
    Belfast
    So when they payed your withdrawals last year, and validated your account etc, you were a normal player in the casino, but now you are a criminal element under suspicion? It doesnt stack up in my view.
     
  30. Feb 6, 2015
  31. jones1202

    jones1202 Banned User - violation of posting rule 2.2

    Occupation:
    driver
    Location:
    United States
    Didn't withdraw anything last year account was probably idle. They claimed that I had to send my documents because they ran me as new member, never got a new member bonus so none of it adds up. Account was opened in years ago. They deleted my account so I can't even see what my cash out was for or how long account was idle. When I called phone support they said I was canceled due to a global negative database and now it is for criminal and/or suspicious activities. They refunded my smallest deposit but haven't received my $200. I guess I will try a PAB with Casinomeister and hope for a better outcome. How can anyone call this an accredited casino when it seems to me they can keep your winnings and deposits for whatever they make up.
     
  32. Feb 6, 2015
  33. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    As of right now, that's your story.

    Accreditation here is not gained or lost because someone with 9 posts here says they are good or bad.

    Follow the PAB process, don't badmouth the casino, and let the process work. If you have done nothing wrong there is a good chance you may recover something, however, there are always new members coming on here and saying Casino XYZ did this and that and we later find out they were not being honest about their story.

    Not saying that is the case here but if you feel you are right follow the procedures for this site and keep your fingers crossed.
     
    4 people like this.
  34. Feb 11, 2015
  35. jones1202

    jones1202 Banned User - violation of posting rule 2.2

    Occupation:
    driver
    Location:
    United States
    Your right it is my story. And you are right there is someone on every forum out there joining and spreading shit. Sad to say mine is true. Reading through seems as though everyone gets screwed at some point in time. But as a follow up I called American Express and told them what happened and I now have my money returned. Just for everyone else's sake I will be happy to still follow through with PAB if it will hopefully help someone else in the future and show my problem was valid. Just want to thank everyone for their support and to let the noob with 9 posts to vent. Safe gaming everyone we all know who the casinos look out for!!
     
    Last edited: Feb 11, 2015
  36. Feb 11, 2015
  37. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    Good luck with this case!
     
  38. Feb 11, 2015
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Obviously, you have not bothered to read the forum rules on posting complaints. We have a strict protocol for posting complaints - and a zero tolerance policy for violating these rules. Why do some members feel that they are above this? - I don't know. There is an automated PM that Vortran sends to every new member upon registration instructing them to read this:

    http://www.casinomeister.com/forums/faq.php?faq=forumrules#faq_posting_complaints

    What irks me is that these members expect the rest of the membership to do their leg work - and at the same time trashing the accredited casino system, our forum, and insults the membership by implying you are not allowed to freely express your opinions.

    The player did not bother to abide by the rules. He did not bother to contact Intertops the casino rep, therefore his account is being closed.

    At least the casino is licensed by the KGC. He can submit his complaint there and get the answer he needs.
    You must register/login in order to see the link.
     

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