Intercasino T&C problem

questa

Dormant account
PABnoaccred
PABnononaccred
These guys have just removed their very clear term about playing bets of only less than 25% of the bonus when playing with a bonus (fair enough), and replaced it with the following vague FU clause:

InterCasino reserves the right to review transaction records and logs from time to time and for any reason. If, upon review, InterCasino becomes aware of a player who benefits from a promotion or offer by participating in strategies that InterCasino in its sole discretion deems to be abusive, InterCasino reserves the right to deny payment of a promotional bonus, refuse withdrawals and/or lock accounts.
Why would they do such a thing, unless they wanted greater scope to confiscate at will.

I think this is pretty shoddy behaviour personally. What do you think?
 

sattty

Senior Member
used to enjoy playing at intercasino..would deposit monthly..but uninstalled it after sending a load of emails after problems with one of there games..

thought if they cant be bothered to reply ..i cant be bothered to deposit
 

dionysus

can turn wine into water
CAG
MM
I pretty much just get their monthly email around the 1st or so...sometimes 50, sometimes 100, sometimes 75%. I take the bonus and sometimes I get to withdraw. Their support is pretty slow so I don't much bother with it, but as far as withdraws I get them in under 24 hrs so I don't have much bad to say. Certainly if they had better live support and better promos ie more than the once a month coupon, I'd use them more.
 

kingkong098

Experienced Member
Me: Looking at the terms, I do not see a maximum wager amount or max % of bonus amount that I am used to with your bonuses. Have you done away with this kind of term?

Intercasino: The clause regarding the maximum wagering amount per bet has been removed from the terms and conditions. However, please keep in mind that they do state that

'InterCasino reserves the right to review transaction records and logs from time to time and for any reason. If, upon review, InterCasino becomes aware of a player who benefits from a promotion or offer by participating in strategies that InterCasino in its sole discretion deems to be abusive, InterCasino reserves the right to deny payment of a promotional bonus, refuse withdrawals and/or lock accounts.'

Although exact figure is no longer stated, any unusual game plays will be subject to the reviews.

Me: Can you give me some examples of "unusual game play"? I don't want to run afoul of your rules, but I don't exactly know what that term means.

Intercasino: Unfortunately we can't give you an example of "unusual game play".

If they were to invoke these new terms and deny payment to a player, I assume this would exclude Intercasino from accredited status?

Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.
 

zeledrith

Dormant account
They have live support? -_- I didn't even know.

I normally use the call back service and wait quite awhile for a call.

Got a small bonus issue weeded out recently and appreciate it, but like many people I only play once a month due to the bonus 4 life monthly bonus.
 

dionysus

can turn wine into water
CAG
MM
LOL, I'm not even sure why they call the bonus 'for life' since the bonus not only changes every month, but sometimes they forget to send it and I have to ask support
 

TonyH

Dormant account
Hi all

Many thanks for your comments regarding this.

Our reason for removing the 25% rule was absolutely not to ensure greater scope to retain funds but to allow our players the freedom to play at the levels they want to.

We actually felt the 25% rule was restrictive and following feedback from a number of new and existing players, the decision was made to remove it.

End user agreements for a number of our competitors were reviewed prior to the removal of the 25% rule, along with recommendations from our regulatory body.

We pride ourselves on our accredited status and I encourage anyone and everyone to contact me directly either here on Casinomeister or at support@intercasino.com, should you wish to discuss an issue or opinion in more detail.

Many thanks

Tony Hayes
Casino Manager
InterCasino
 

Casinomeister

Forum Cheermeister
Staff member
Hi Tony,

I don't think the 25% was the major point - what is troubling is the statement "InterCasino becomes aware of a player who benefits from a promotion or offer by participating in strategies that InterCasino in its sole discretion deems to be abusive" which is really subjective to the whim of the casino manager and should not belong there. Intercasino needs to be specific in what it considers a violation of its terms. "Abuse" is a misnomer - the term "abuse" is a holdover from the days when casino managers weren't sure on how to offer bonuses.

The terms need to be specific in order to protect players from having their winnings negated because of a manager not liking the way they play. Hopefully you can take a good look at this. Thanks!
 

questa

Dormant account
PABnoaccred
PABnononaccred
Maybe I'm worrying about nothing, but I prefer terms to be clear. Whether its 25%, 50%, 1000%, 5% - as long as it is clear what is ok and not ok, I can decide whether to take the bonus or not.

I really feel such a term should be deleted, it just makes me feel uneasy. We've read so many cases of Managers deciding play is 'abusive' even though it broke no terms, and keeping the player's winnings accordingly.
 

dionysus

can turn wine into water
CAG
MM
Well, I was interested in taking a bonus, until poor support guaranteed I wouldn't be.
Went to live chat tonight, asked what the dep bonus for me this month was as I didn't have a May mailer yet, and nothing in my casino inbox....the rep said she'd be sure to have one emailed to me. Fair enough.
Came back 2 hours later asking why I hadn't received it yet. She explained that it wouldn't be at least until Monday as the offices are closed.
Um..you couldn't have told me that 2 hours ago when you had me in live chat?
 

Realitybitez

Full Member
Hi all

Many thanks for your comments regarding this.

Our reason for removing the 25% rule was absolutely not to ensure greater scope to retain funds but to allow our players the freedom to play at the levels they want to.

We actually felt the 25% rule was restrictive and following feedback from a number of new and existing players, the decision was made to remove it.

End user agreements for a number of our competitors were reviewed prior to the removal of the 25% rule, along with recommendations from our regulatory body.

We pride ourselves on our accredited status and I encourage anyone and everyone to contact me directly either here on Casinomeister or at support@intercasino.com, should you wish to discuss an issue or opinion in more detail.

Many thanks

Tony Hayes
Casino Manager
InterCasino
Just clarifying something, does that mean that we are no longer restricted to the '25% of bonus rule'? That we can in effect play anything, eg: 75% of the bonus? ;) Just checking:)
 

hakapuku

Banned User - repeated violations of rule 1.14 (tr
Hi all

Many thanks for your comments regarding this.

Our reason for removing the 25% rule was absolutely not to ensure greater scope to retain funds but to allow our players the freedom to play at the levels they want to.

We actually felt the 25% rule was restrictive and following feedback from a number of new and existing players, the decision was made to remove it.

End user agreements for a number of our competitors were reviewed prior to the removal of the 25% rule, along with recommendations from our regulatory body.

We pride ourselves on our accredited status and I encourage anyone and everyone to contact me directly either here on Casinomeister or at support@intercasino.com, should you wish to discuss an issue or opinion in more detail.

Many thanks

Tony Hayes
Casino Manager
InterCasino
Hello, Tony!

Just checked your TC for welcome bonus and found this:



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"NOTE: players qualifying for the bonus are not allowed to play the restricted games listed below or place individual bets (see definition below) that are equal to or higher than 10% of the value of the bonus until the bonus wagering requirements have been satisfied. Doing either of these will lead to refusal of withdrawals, forfeiting of funds and account closure."

Am I missing something? It seems that the RULE is still there and it is even more restrictive now. PLease, comment. Thank you
 
Last edited:

steffigraff77

Banned User - Multiple accounts fraudster
PABnononaccred
No it has been 10% for a while. The 25% rule is for some special promos.
Yes we need a clear answer ..is more than 25% acceptable?
 

skiny

Banned User - violation of <a href="http://www.cas
From Intercasino's T&Cs

END USER TERMS AND CONDITIONS OF USE


2. END USER'S REPRESENTATIONS, WARRANTIES AND COVENANTS & INDEMNITY
2.1

•Your use and interest in the Games is personal and that you are only using the Games for your own private entertainment and you acknowledge that any other entrance, access, use or reuse of the Games is strictly prohibited;

So if I invite 20 people over to watch me play I'm disqualified. And I already bought the popcorn.

•You acknowledge that there exists a risk of losing money when using the Games.

No I do not. When I gamble I expect every spin, hand and roll to win. Deal with it.

TERMINATION

4.2
The Service Providers (or any of them) may terminate this Agreement at any time, and for any reason whatsoever in their sole and absolute discretion with or without notice to you.

Well, that's kind of rude.

4.4
On termination of this Agreement you shall immediately:

•On request, return to COL or GPL, or certify destruction of, all full or partial copies of the Software and related documentation and materials in your possession, custody power or control.

You have been banned. Please destroy the software?

4.6
The Service Providers shall have no liability to you in respect of an event of Force Majeure. For the purposes of this Agreement "Force Majeure" means any event outside the reasonable control of a party affecting its ability to perform any of its obligations under this Agreement.

If we can't meet our obligations to you - too bad.

5. GAMES TERMS
5.1
COL reserves the right to refuse or limit any wager in its sole discretion.

Seems you're on a bit of a winning streak. You should play minimum bet until this stops.

5.5
COL may, in its absolute discretion, alter or amend or withdraw any game or any part thereof, at any time, and may alter prices, features, specifications, capabilities, functions and/or other characteristics of the Games, including the rules of play.

I used to do this when I was a kid. "You're not allowed to buy Park Place unless you um... landed there.... by um... rolling a double..."

5.6
COL reserves the right to terminate your access to the Games at any time, for any reason.

I don't like you. Hasta la vista, baby.

NOTHING IN THIS AGREEMENT SHALL LIMIT THE SERVICE PROVIDERS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY THEIR NEGLIGENCE.


Holy shit.
 

Realitybitez

Full Member
From Intercasino's T&Cs

END USER TERMS AND CONDITIONS OF USE


2. END USER'S REPRESENTATIONS, WARRANTIES AND COVENANTS & INDEMNITY
2.1

•Your use and interest in the Games is personal and that you are only using the Games for your own private entertainment and you acknowledge that any other entrance, access, use or reuse of the Games is strictly prohibited;

So if I invite 20 people over to watch me play I'm disqualified. And I already bought the popcorn.

•You acknowledge that there exists a risk of losing money when using the Games.

No I do not. When I gamble I expect every spin, hand and roll to win. Deal with it.

TERMINATION

4.2
The Service Providers (or any of them) may terminate this Agreement at any time, and for any reason whatsoever in their sole and absolute discretion with or without notice to you.

Well, that's kind of rude.

4.4
On termination of this Agreement you shall immediately:

•On request, return to COL or GPL, or certify destruction of, all full or partial copies of the Software and related documentation and materials in your possession, custody power or control.

You have been banned. Please destroy the software?

4.6
The Service Providers shall have no liability to you in respect of an event of Force Majeure. For the purposes of this Agreement "Force Majeure" means any event outside the reasonable control of a party affecting its ability to perform any of its obligations under this Agreement.

If we can't meet our obligations to you - too bad.

5. GAMES TERMS
5.1
COL reserves the right to refuse or limit any wager in its sole discretion.

Seems you're on a bit of a winning streak. You should play minimum bet until this stops.

5.5
COL may, in its absolute discretion, alter or amend or withdraw any game or any part thereof, at any time, and may alter prices, features, specifications, capabilities, functions and/or other characteristics of the Games, including the rules of play.

I used to do this when I was a kid. "You're not allowed to buy Park Place unless you um... landed there.... by um... rolling a double..."

5.6
COL reserves the right to terminate your access to the Games at any time, for any reason.

I don't like you. Hasta la vista, baby.

NOTHING IN THIS AGREEMENT SHALL LIMIT THE SERVICE PROVIDERS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY THEIR NEGLIGENCE.


Holy shit.

:lolup::lolsign::lolup: Your'll perspective is a crack up! :notworthy
 

skiny

Banned User - violation of <a href="http://www.cas
Well, I'm sorry but if even if they kill me accidently I'm still holding them responsible.
 

dionysus

can turn wine into water
CAG
MM
NOTHING IN THIS AGREEMENT SHALL LIMIT THE SERVICE PROVIDERS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY THEIR NEGLIGENCE.[/COLOR]

Holy shit.
Good Lord, what possible service do they provide where I might actually die..NOT my idea of entertainment
:lolup:
 

rainmaker

I'm not a penguin
webmeister
CAG
These guys have just removed their very clear term about playing bets of only less than 25% of the bonus when playing with a bonus (fair enough), and replaced it with the following vague FU clause:

InterCasino reserves the right to review transaction records and logs from time to time and for any reason. If, upon review, InterCasino becomes aware of a player who benefits from a promotion or offer by participating in strategies that InterCasino in its sole discretion deems to be abusive, InterCasino reserves the right to deny payment of a promotional bonus, refuse withdrawals and/or lock accounts.

Why would they do such a thing, unless they wanted greater scope to confiscate at will.

I think this is pretty shoddy behaviour personally. What do you think?

I find this rule unacceptable for an accredited casino.

This is obviously a "in the spirit of the bonus"-rule, and it basically means that the casino can confiscate your winnings if they don`t like how you have played with your bonus.

It reminds me of a rule I saw in Vera&John ( by the way, V&J told me a couple of months ago that they should remove this rule. They have still not done it):

Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns......Should the Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses.
Players should in my opinion stay away from casinos that have "in the spirit of the bonus"-rules. These rules are based on ignorance, and it shows us that some casinos still don`t get it.
 

skiny

Banned User - violation of <a href="http://www.cas
Lets define irregular playing patterns.

First of all a pattern in this context is a reoccurring action or event. (Repeating.)
Irregular means lacking continuity, consistency or order. (Not repeating.)

So from my understanding what we cannot have is a player repeatedly not repeating an action.
Which leaves only repeatedly repeating an action.

This means you may be disqualified if you change games, bet sizes, amount of lines played, time between spins, breaths between spins, blinks between spins... Actually you might be better off just to get a robot to play for you.

Oh wait. Wagering by use of a "robot" player, or any other non-approved software client is strictly prohibited.
 

TonyH

Dormant account
All

Appreciate the constructive posts and thank you to the members that have posted them.

As a result, we will be amending slightly our promotional T’s & C’s and hope to have them live by the end of the week.

Apologies for any confusion caused and many thanks in advance for your support moving forward.

Regards

Tony Hayes
Casino Manager
InterCasino
 
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