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Intercasino T&C problem

Discussion in 'Casino Complaints - Non-Bonus Issues' started by questa, May 3, 2012.

    May 3, 2012
  1. questa

    questa Dormant account PABnononaccred PABnoaccred

    Occupation:
    Manager
    Location:
    UK
    These guys have just removed their very clear term about playing bets of only less than 25% of the bonus when playing with a bonus (fair enough), and replaced it with the following vague FU clause:

    Why would they do such a thing, unless they wanted greater scope to confiscate at will.

    I think this is pretty shoddy behaviour personally. What do you think?
     
    2 people like this.
  2. May 3, 2012
  3. sattty

    sattty Senior Member

    Occupation:
    im disabled so cant work now..but used to be in th
    Location:
    wakefield
    used to enjoy playing at intercasino..would deposit monthly..but uninstalled it after sending a load of emails after problems with one of there games..

    thought if they cant be bothered to reply ..i cant be bothered to deposit
     
  4. May 3, 2012
  5. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I pretty much just get their monthly email around the 1st or so...sometimes 50, sometimes 100, sometimes 75%. I take the bonus and sometimes I get to withdraw. Their support is pretty slow so I don't much bother with it, but as far as withdraws I get them in under 24 hrs so I don't have much bad to say. Certainly if they had better live support and better promos ie more than the once a month coupon, I'd use them more.
     
  6. May 4, 2012
  7. kingkong098

    kingkong098 Experienced Member

    Occupation:
    selfemployed
    Location:
    north

    If they were to invoke these new terms and deny payment to a player, I assume this would exclude Intercasino from accredited status?

    Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.
     
    3 people like this.
  8. May 4, 2012
  9. zeledrith

    zeledrith Dormant account

    Occupation:
    Team Manager
    Location:
    Singapore
    They have live support? -_- I didn't even know.

    I normally use the call back service and wait quite awhile for a call.

    Got a small bonus issue weeded out recently and appreciate it, but like many people I only play once a month due to the bonus 4 life monthly bonus.
     
  10. May 4, 2012
  11. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    LOL, I'm not even sure why they call the bonus 'for life' since the bonus not only changes every month, but sometimes they forget to send it and I have to ask support
     
  12. May 4, 2012
  13. TonyH

    TonyH Dormant account

    Occupation:
    Head Of Customer Experience
    Location:
    Malta
    Hi all

    Many thanks for your comments regarding this.

    Our reason for removing the 25% rule was absolutely not to ensure greater scope to retain funds but to allow our players the freedom to play at the levels they want to.

    We actually felt the 25% rule was restrictive and following feedback from a number of new and existing players, the decision was made to remove it.

    End user agreements for a number of our competitors were reviewed prior to the removal of the 25% rule, along with recommendations from our regulatory body.

    We pride ourselves on our accredited status and I encourage anyone and everyone to contact me directly either here on Casinomeister or at This email is not visible to you., should you wish to discuss an issue or opinion in more detail.

    Many thanks

    Tony Hayes
    Casino Manager
    InterCasino
     
  14. May 4, 2012
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hi Tony,

    I don't think the 25% was the major point - what is troubling is the statement "InterCasino becomes aware of a player who benefits from a promotion or offer by participating in strategies that InterCasino in its sole discretion deems to be abusive" which is really subjective to the whim of the casino manager and should not belong there. Intercasino needs to be specific in what it considers a violation of its terms. "Abuse" is a misnomer - the term "abuse" is a holdover from the days when casino managers weren't sure on how to offer bonuses.

    The terms need to be specific in order to protect players from having their winnings negated because of a manager not liking the way they play. Hopefully you can take a good look at this. Thanks!
     
    13 people like this.
  16. May 4, 2012
  17. questa

    questa Dormant account PABnononaccred PABnoaccred

    Occupation:
    Manager
    Location:
    UK
    Maybe I'm worrying about nothing, but I prefer terms to be clear. Whether its 25%, 50%, 1000%, 5% - as long as it is clear what is ok and not ok, I can decide whether to take the bonus or not.

    I really feel such a term should be deleted, it just makes me feel uneasy. We've read so many cases of Managers deciding play is 'abusive' even though it broke no terms, and keeping the player's winnings accordingly.
     
  18. May 5, 2012
  19. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Well, I was interested in taking a bonus, until poor support guaranteed I wouldn't be.
    Went to live chat tonight, asked what the dep bonus for me this month was as I didn't have a May mailer yet, and nothing in my casino inbox....the rep said she'd be sure to have one emailed to me. Fair enough.
    Came back 2 hours later asking why I hadn't received it yet. She explained that it wouldn't be at least until Monday as the offices are closed.
    Um..you couldn't have told me that 2 hours ago when you had me in live chat?
     
  20. May 5, 2012
  21. Realitybitez

    Realitybitez Experienced Member

    Occupation:
    Cati Interviewer
    Location:
    New Zealand
    Just clarifying something, does that mean that we are no longer restricted to the '25% of bonus rule'? That we can in effect play anything, eg: 75% of the bonus? ;) Just checking:)
     
  22. May 5, 2012
  23. hakapuku

    hakapuku Banned User - repeated violations of rule 1.14 (tr

    Occupation:
    businessman
    Location:
    UA
    Hello, Tony!

    Just checked your TC for welcome bonus and found this:



    You must register/login in order to see the link.


    "NOTE: players qualifying for the bonus are not allowed to play the restricted games listed below or place individual bets (see definition below) that are equal to or higher than 10% of the value of the bonus until the bonus wagering requirements have been satisfied. Doing either of these will lead to refusal of withdrawals, forfeiting of funds and account closure."

    Am I missing something? It seems that the RULE is still there and it is even more restrictive now. PLease, comment. Thank you
     
    Last edited: May 5, 2012
  24. May 5, 2012
  25. steffigraff77

    steffigraff77 Banned User - Multiple accounts fraudster PABnononaccred

    Occupation:
    education
    Location:
    London
    No it has been 10% for a while. The 25% rule is for some special promos.
    Yes we need a clear answer ..is more than 25% acceptable?
     
  26. May 5, 2012
  27. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    From Intercasino's T&Cs

    END USER TERMS AND CONDITIONS OF USE


    2. END USER'S REPRESENTATIONS, WARRANTIES AND COVENANTS & INDEMNITY
    2.1

    •Your use and interest in the Games is personal and that you are only using the Games for your own private entertainment and you acknowledge that any other entrance, access, use or reuse of the Games is strictly prohibited;

    So if I invite 20 people over to watch me play I'm disqualified. And I already bought the popcorn.

    •You acknowledge that there exists a risk of losing money when using the Games.

    No I do not. When I gamble I expect every spin, hand and roll to win. Deal with it.

    TERMINATION

    4.2
    The Service Providers (or any of them) may terminate this Agreement at any time, and for any reason whatsoever in their sole and absolute discretion with or without notice to you.

    Well, that's kind of rude.

    4.4
    On termination of this Agreement you shall immediately:

    •On request, return to COL or GPL, or certify destruction of, all full or partial copies of the Software and related documentation and materials in your possession, custody power or control.

    You have been banned. Please destroy the software?

    4.6
    The Service Providers shall have no liability to you in respect of an event of Force Majeure. For the purposes of this Agreement "Force Majeure" means any event outside the reasonable control of a party affecting its ability to perform any of its obligations under this Agreement.

    If we can't meet our obligations to you - too bad.

    5. GAMES TERMS
    5.1
    COL reserves the right to refuse or limit any wager in its sole discretion.

    Seems you're on a bit of a winning streak. You should play minimum bet until this stops.

    5.5
    COL may, in its absolute discretion, alter or amend or withdraw any game or any part thereof, at any time, and may alter prices, features, specifications, capabilities, functions and/or other characteristics of the Games, including the rules of play.

    I used to do this when I was a kid. "You're not allowed to buy Park Place unless you um... landed there.... by um... rolling a double..."

    5.6
    COL reserves the right to terminate your access to the Games at any time, for any reason.

    I don't like you. Hasta la vista, baby.

    NOTHING IN THIS AGREEMENT SHALL LIMIT THE SERVICE PROVIDERS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY THEIR NEGLIGENCE.


    Holy shit.
     
    7 people like this.
  28. May 6, 2012
  29. Realitybitez

    Realitybitez Experienced Member

    Occupation:
    Cati Interviewer
    Location:
    New Zealand

    :lolup::lolsign::lolup: Your'll perspective is a crack up! :notworthy
     
    1 person likes this.
  30. May 6, 2012
  31. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    Well, I'm sorry but if even if they kill me accidently I'm still holding them responsible.
     
  32. May 6, 2012
  33. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Good Lord, what possible service do they provide where I might actually die..NOT my idea of entertainment
    :lolup:
     
  34. May 6, 2012
  35. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -

    I find this rule unacceptable for an accredited casino.

    This is obviously a "in the spirit of the bonus"-rule, and it basically means that the casino can confiscate your winnings if they don`t like how you have played with your bonus.

    It reminds me of a rule I saw in Vera&John ( by the way, V&J told me a couple of months ago that they should remove this rule. They have still not done it):

    Players should in my opinion stay away from casinos that have "in the spirit of the bonus"-rules. These rules are based on ignorance, and it shows us that some casinos still don`t get it.
     
  36. May 6, 2012
  37. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    Lets define irregular playing patterns.

    First of all a pattern in this context is a reoccurring action or event. (Repeating.)
    Irregular means lacking continuity, consistency or order. (Not repeating.)

    So from my understanding what we cannot have is a player repeatedly not repeating an action.
    Which leaves only repeatedly repeating an action.

    This means you may be disqualified if you change games, bet sizes, amount of lines played, time between spins, breaths between spins, blinks between spins... Actually you might be better off just to get a robot to play for you.

    Oh wait. Wagering by use of a "robot" player, or any other non-approved software client is strictly prohibited.
     
  38. May 8, 2012
  39. TonyH

    TonyH Dormant account

    Occupation:
    Head Of Customer Experience
    Location:
    Malta
    All

    Appreciate the constructive posts and thank you to the members that have posted them.

    As a result, we will be amending slightly our promotional T’s & C’s and hope to have them live by the end of the week.

    Apologies for any confusion caused and many thanks in advance for your support moving forward.

    Regards

    Tony Hayes
    Casino Manager
    InterCasino
     
    1 person likes this.

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