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InterCasino "Survey"

Discussion in 'Casino Complaints - Non-Bonus Issues' started by SlotsWizard, Jul 27, 2006.

    Jul 27, 2006
  1. SlotsWizard

    SlotsWizard Dormant account webmeister

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    I received an email this afternoon from InterCasino, inviting me to take a survey:
    No problem, I thought. So I clicked on the link to take the survey, it requested my email address. I entered it and clicked Next, then it tells me that I am not eligible to take the survey.

    My beef is, if I wasn't eligible to take the survey then why send me the email in the first place? Now a third party has obtained my email address through false pretenses.

    I recommend others avoid this alleged "survey".
     
  2. Jul 27, 2006
  3. NoMouthToScream

    NoMouthToScream Experienced Member

    Occupation:
    Employed
    Location:
    USA
    Actually Greenfield is a pretty reputable survey company. I wouldn't worry too much about it. But you are right that, why send the email, if you don't qualify. It might be that they received enough responses to the email already.
     
    1 person likes this.
  4. Jul 27, 2006
  5. nelvitt

    nelvitt Dormant account

    Occupation:
    gambler
    Location:
    florida
    When I tried to do the survey they sent me, the link didnt work. That was frustrating...
     
    1 person likes this.
  6. Jul 27, 2006
  7. SlotsWizard

    SlotsWizard Dormant account webmeister

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    The original solicitation said to contact the survey company in the event of a problem, but I contacted InterCasino themselves. Their response was typical; that it's not a marketing scam and that I should contact Greenfield if I have a problem.

    Mind you, if I had encountered an actual problem, such as a JavaScript error, a "404 Page Not Found" or a "500 Internal Server Error", I would have definitely contacted Greenfield. But this really is not their problem - the data about who is and who is not eligible could only have been provided by InterCasino, so it would be senseless to contact Greenfield about it.

    In any event, I'm not going to pursue this any further because it's really not that big of a deal...and even if I do start getting (more) junk emails, I have a pretty decent spam filter anyway.
     
  8. Jul 28, 2006
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Not quite good enough.

    One point here is that Intercasino have supplied some of your personal information to Greenfield in order for them to run the survey. If you are supposed to contact Greenfield about the ineligibility error, then Greenfield must have enough of your personal information to look into the problem.
    If you are ineligible, then Intercasino have UNNECCESSARILY passed on this information, as the survey was not to be carried out.

    I have not had this mailer myself, so clearly some kind of filter has been applied by Intercasino. Seems they have made mistakes with some mailers.

    Greenfield are at least a proper survey company, not a scam. The mailer posted looks similar to the standard Greenfield format. Such survey companies conduct surveys on behalf of many companies, but on an opt-in basis. If you have never signed up for Greenfield, they should not use the E-mail they obtained from this survey for their own marketing (such as getting you to sign up).
     
    1 person likes this.
  10. Jul 28, 2006
  11. ryan_hartley

    ryan_hartley Casino Representative

    Occupation:
    Casino Manager
    InterCasino Survey

    Hi there,

    These surveys are legitimate surveys which have been managed by a legitimate company. I do understand the frustration felt by being rejected, however, this could have been for a few reasons set by the research company. The most common reason was that they had already received enough people to complete the quota required.

    The details that Greenfield has received will never be shared and were only used to be able to track who answered the survey in order to do their analysis. Please rest assure that we will never use a company that would have the potential to send unsolicited emails.

    Your opinions in the surveys are essential for us to be able to create new games and improve on our existing offers and software. I trust that you will appreciate this and I do apologise for any frustrations felt.

    Regards
     
  12. Jul 28, 2006
  13. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    20 minutes to complete a survey is a long time. Why bother?
     
  14. Jul 28, 2006
  15. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Free bonus w/o WR is why last time.

    I received this also a while back on a survey, and it was worth filling out the survey because I was given $50 with no strings attached as I remember it. :D

    I will fill out any survey regardless, every 20 minutes for $50 , :D which is more than generous, I feel. Don't know if this offer was given on this new survey tho, for I didn't receive one, this time around. :what:
     
  16. Jul 28, 2006
  17. canoe

    canoe Dormant account

    Occupation:
    Marketing
    Location:
    Montreal
    First, hi everyone. I'm new-ish here. I've been lurking for 2 months, but this is my first actual post.

    Secondly, I used to work at a couple different telephone survey places, both on the phones, and in the admin office. (I am now blessed with a much better job).

    The way we would get phone numbers from companies that would ask us to survey their customers was in batches. Each batch would have been pre-processed into groups by the company (such as by location, or by average amount spent, etc.), but we would only know that we needed 75 responses from batch A, 200 from batch B, etc. We would then report the figures as "54% of batch A answered yes to question #1... etc." This way, the respondants were promised anonymity in their answers, and the company didn't give away any telling data on their customers. But the company could still see what the differences were based on the criteria that mattered to them.

    Because these were specific customer numbers, the only time we kept a record of them was when one asked to be put on our Do Not Call list, so their number would not come up while doing random surveys. When we did random-sample survey our numbers were generated by a random-number creator, then checked against the DNCL before we called. It was a standard feature of that kind of contract to protect customer's data, and I cannot see web-surveys done by a reputable firm being written up differently.

    I can't guarantee any of this, as I'm in no way associated with any of the companies involved, but that's what sounds plausible to me with my experience.
     
    1 person likes this.
  18. Jul 29, 2006
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Frustration.

    If rejection was as mundane as a quota having been reached, why not put this up on the rejection screen when telling a player they are ineligible. Simply saying they are ineligible for "no reason" makes the customer feel they have tried to help with an important survey to be told "you are not important enough to take part", so they are left wondering why THEY have been singled out for rejection. Most will not bother to contact the company or casino, they will just feel they are less valued than other players and their opinion does not count. Indeed, if they cannot take part, their views will not be considered in the analysis.
    Part of the problem is probably overbooking. They need, say, 200 replies so send out 2000 mailers in the first batch. If they get a good response rate, many players will end up being rejected.
    I have signed up for a few of these, where you earn rewards per survey, and the worst is CIAO, which sent me 100 personalised invitations where I was eligible for only ONE! They then had the cheek to tell me that my particular profile was more desirable as fewer "old" * people took part in such studies than was ideal.

    * Confounded cheek of it, 45 is not OLD!
     
  20. Jul 29, 2006
  21. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    Did they say "old"? LMAO, they are smooth.:rolleyes:
     
  22. Aug 4, 2006
  23. TrickyNicky

    TrickyNicky Dormant account

    Location:
    united kingdom
    The original email i recieved stated:

    " Because we know how valuable your time is, we will be paying you for your time by depositing $50 into your account once you have completed the survey. Please note that this amount will be deposited into your account at the end of July 2006."

    So I did the survey (successfully) and a few hours later recieved the same email with that bit removed, replaced with 'you'll be entered into a draw'.

    Guess what, I didn't recieve the $50 for doing the survey :mad:

    TN
     
  24. Aug 4, 2006
  25. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA

    Dont let them off the hook. Forward the original mail to Ryan Hartley and demand the $50 which did take up much of your precious time. Additionally, they can also enter you for the draw but that doesnt mean that they are relieved of paying the $50 into your account as promised.
     
  26. Aug 12, 2006
  27. frufrugirl

    frufrugirl Senior Member

    Occupation:
    retired
    Location:
    NorthWest USA
    lol 45 is a baby! (speaking as a 50 year old)

    vw ..from what I understand there may be 50 or more variances in data they are looking for ie hispanic/male/50,000 a year 21-25 years, african american/female/60,000 a year 30-40 years ect. depending on what company has hired the site to conduct their survey for them. I signed up to participate in surveys from a rep. website, was always late in answering their emails and was never able to get in. I contacted a rep and they said they send out thousands and thousands of emails and get quick replies..thus filling up variances quickly (this is for money and prizes) not surprisingly...the ones where the reward is only entering a contest is usually open.. I didnt bother and cancelled my sign on. I never started getting spam after I signed on with them,they kept my address confidential. I guess if I was trying to get a broad view of the public for my product sales I would have variances and set a limit on each one also. Hope my experience with the survey company helps.:)
     
  28. Aug 12, 2006
  29. frufrugirl

    frufrugirl Senior Member

    Occupation:
    retired
    Location:
    NorthWest USA
    ps....I agree.. I would go after the company for the $50..even if they say the $50 allotment filled while you were taking the survey....once you were accepted you are supposed to be paid.....GOOOOOO for it!
     
  30. Aug 12, 2006
  31. vickie40

    vickie40 Vickie

    Occupation:
    Making the US a safer place!
    Location:
    USA
     
    Last edited: Aug 12, 2006
  32. Aug 27, 2006
  33. TrickyNicky

    TrickyNicky Dormant account

    Location:
    united kingdom
    Thanks for bothering to reply to me Intercasino support! I got an automated email saying I should hear back in 4 hours, a week later = nothing!
    Pretty disgusting that a casino sends out a mailer like this, promising $50 to do a survey, then doesn't pay :mad:
    TN
     
  34. Aug 29, 2006
  35. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    Free market research

    By the way does anyone fill in those surveys they give you on an aircraft? They ask for tons of personal information and want their market research done for free but still I see the zombie hoards happily scribbling away!
    Get paid for your time.
     
  36. Aug 31, 2006
  37. Darem1

    Darem1 Experienced Member

    Occupation:
    I was an accountant in a previous life
    Location:
    Florida
    Intercasino survey

    I completed one a couple of months ago and was given the $10 that was promised to me. I would be more than happy to complete one for $50 if they will pay it into my account.
     
  38. Sep 23, 2006
  39. mgibson99

    mgibson99 Dormant account

    Location:
    Washington DC
    With all the "weighty" issues of non payment, faulty software, crappy customer service, etc, etc, I just can't see getting worked up over this survey thing.
     

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