finally a month approx. later they respond with an email reply. I had them phone me too. I explained the situation to the representative and told me I would have to dig up my sent emails. I did that and resent it.Now I keep getting garbage like we need more info. I made it very clear, The dealer had a bj I had like a 14 and took a hit got 7. Dealer then flips over the bj.That is not allowed. Plus if the ace was up I did not get a chance to take insur. I don't know how much more simply I can explain this. This happned 6 times to me and finally the bug report people resonded as well. Now I also have to worry about taking to long to report this cause we can't check that far back. Well if they would have answered my email within 24 hrs. instead of a month ,That would not have been a problem. Someone please help.