Intercasino - resolved

[dcast]

Issue Resolved

To All,

Well with much time taken I have talked with their support and have enlightened them as to the condition of software problems.

First through much winning on BJ I met the wagering requirements and have taken some winnings out, and Ryan has removed me from the automatic monthly bonus program (did not know I was on one), so now I have no more wagering restrictions.

I am running XP Pro SP2 with ATI graphics card on a kickass machine, so that was not it, as other Waterlogic software casinos work fine.
I determined that in "Other Settings" when any of the boxes were checked that games like Bacarrat and BJ froze when the dealer was dealing cards...uncheck them all and the game works fine....that was it!

Support wanted me to have the lastest Java installed, which I did and the problem with animation and sound still prevails. Hey....who needs it anyway as long as I can play. Roulette is wierd though as when you click Spin, it goes right to the number instead of watching the ball go around...good for speed play I guess...but after a few beers watching the ball may make you goofy!

Anyway, I wish to thank Ryan for his support and all those that posted, and mostly to the CasinoMeister himself for having this great site to vent off...as is it were not for sites like this most of us would not even attempt to gamble online. Thanks again!

 

[Casinomeister]

...Anyway, I wish to thank Ryan for his support and all those that posted, and mostly to the CasinoMeister himself for having this great site to vent off...as is it were not for sites like this most of us would not even attempt to gamble online. Thanks again!

Hey thanks! And I'm glad this was finally settled. There are few things as frustrating as techno problems.

 

[ankaimen]

Intercasin - Need to be very specific about "Allowed" Games

I have a similar complaint about Intercasino. I'm so pissed that I've decided not to go back there and just play on Casino-on-Net.

Here's their reload bonus details:
* Players must wager an aggregate total of 25 times the bonus in the casino before they can withdraw the free money, e.g. Deposit = $100, Bonus = $90, you must then wager an aggregate total of $2,250 in the casino before you can cash out the bonus money and its winnings.
* Your free cash will be credited to one account only.
* This offer applies to every calendar month throughout the year.
* Baccarat, Roulette and Craps do not count towards your minimum wagering requirement.

So, I met the wagering requirements playing Blackjack, Caribbean Stud Poker, and Casino War. I finally got to a point where I was up by approximately $500. Since NONE of those games are listed as excluded games, I thought, GREAT! I should be able to withdraw my winnings. But, no, the funds weren't released for about a week. I then waited some more, and they still weren't released. I called, and they said that it looks like I met the wagering requirements but that the funds will be released.

Well, unfortunately, stupid me continued to play with my winnings _THAT I COULDN'T WITHDRAW_ and lost.

So, It's obviously my fault for losing my winnings. BUT, it's partially Intercasinos. Frankly, I was trying to withdraw my funds and for SOME reason, they wouldn't release it---even though I followed the rules closely.

So, what's going on Ryan? Is this something that Intercasino does when players win? They hold the winnings for a long time until the player just HAS to wager it and lose to the casino? Hopefully someone from Intercasino can respond to this.

[I wasn't really going to complain, but reading these posts just made me angry again so I had to tell this story...]

 

[bjking]

Ankaimen, all i can think of is that you must either be out on your wagering. I have never known them to be out. If you have had other bonuses there you may have back-wagering to complete before your bonus is released. Hope you get this resolved.

 

[dcast]

One thing I found out was that they have a monthly bonus loyalty program. Just send and email to support and they will remove your account from any and all future bonuses.

I also received an email fom support today telling me that I fulfilled the wagering requirements. I knew this as I track it when playing.

I made my withdrawl yesterday through Neteller and it processed out but has not shown up in Netetter yet, as this takes 24 to 48 hrs. I have made a withdraw once before without any issues.

A key to winning at gambling is knowing when to quit, but ahh...human nature takes over and it happens...we lose some cash. Next time just wait, take out your initial deposit and then play with the winnings...remember this is supposed to be fun and entertaining.

 

[dickens1298]

I have a similar complaint about Intercasino. I'm so pissed that I've decided not to go back there and just play on Casino-on-Net.

Here's their reload bonus details:
* Players must wager an aggregate total of 25 times the bonus in the casino before they can withdraw the free money, e.g. Deposit = $100, Bonus = $90, you must then wager an aggregate total of $2,250 in the casino before you can cash out the bonus money and its winnings.
* Your free cash will be credited to one account only.
* This offer applies to every calendar month throughout the year.
* Baccarat, Roulette and Craps do not count towards your minimum wagering requirement.

So, I met the wagering requirements playing Blackjack, Caribbean Stud Poker, and Casino War. I finally got to a point where I was up by approximately $500. Since NONE of those games are listed as excluded games, I thought, GREAT! I should be able to withdraw my winnings. But, no, the funds weren't released for about a week. I then waited some more, and they still weren't released. I called, and they said that it looks like I met the wagering requirements but that the funds will be released.

Well, unfortunately, stupid me continued to play with my winnings _THAT I COULDN'T WITHDRAW_ and lost.

So, It's obviously my fault for losing my winnings. BUT, it's partially Intercasinos. Frankly, I was trying to withdraw my funds and for SOME reason, they wouldn't release it---even though I followed the rules closely.

So, what's going on Ryan? Is this something that Intercasino does when players win? They hold the winnings for a long time until the player just HAS to wager it and lose to the casino? Hopefully someone from Intercasino can respond to this.

[I wasn't really going to complain, but reading these posts just made me angry again so I had to tell this story...]

Weird. Just weird.

I've played at Intercasino for over a year now. And have yet to experience any true problems. Their bonuses have always been promptly credited, and I have always been able to withdraw as soon as the WR was met. Typically, I deposit on the first day of the month, withdraw about an hour later, and receive the funds about two business days after that. Just..like..clockwork.

 

[dickens1298]

One thing I found out was that they have a monthly bonus loyalty program. Just send and email to support and they will remove your account from any and all future bonuses.

I also received an email fom support today telling me that I fulfilled the wagering requirements. I knew this as I track it when playing.

I made my withdrawl yesterday through Neteller and it processed out but has not shown up in Netetter yet, as this takes 24 to 48 hrs. I have made a withdraw once before without any issues.

A key to winning at gambling is knowing when to quit, but ahh...human nature takes over and it happens...we lose some cash. Next time just wait, take out your initial deposit and then play with the winnings...remember this is supposed to be fun and entertaining.

Don't remove yourself from the loyalty bonus - I'm referring to the program which earns you money as you play. There are NO restrictions to THESE funds. I once earned almost $100 in the loyalty bonus alone in one month - this is addition to the monthly $90 bonus - and was able to cash this out as soon as it became available. These loyalty bonuses are rolled into customer accounts the 25th of every month, by the way.

 

[ankaimen]

Intercasino Complaint...

Hi dcast,
Yeah, I was surprised about this as well. Up until that happened, I was fairly happy with Intercasino AND told all my friends/colleagues that it's my favorite online casino.

But, yeah. I was pretty pissed that I wasn't able to withdraw my funds after winning a bunch of money on Casino War. When I get a chance, I will ask them to forward me my transaction history and I'll post that here.

Yes, I don't deposit funds until I see a bonus (I guess that makes me a bonus "whore" ). But, the bonuses are incentives for me to make me even want to play. So, I don't mind following the rules of a bonus. What I _DO_ mind is following the rules for the bonus and not being able to cashout my winnings. Totally unacceptable, imho.