Intercasino - Resolved

[amandajm]

Interbingo or an affiliate have been Link Removed (invalid URL) - so until inter deal with, they are rogue in my book. Lack of response from J Hartley does not help. IE imo the firm are not the "best out there".

In this instance, the gambler (Flyer) gambled his own funds and lost. The fact a withdrawal request was made beforehand does'nt mean the punter is due a refund, any more than winning after the request was made would have been void.

Sorry Flyer. This complaint cannot.

 

[PeggyTez]

I have to say, Intercasino has always been quick to pay for me. I got my PIN number and misplaced it. When I actually won big enough to cash out, and I mean over $5,000, (God I love that Barnyard game now!) I called and they mailed it out to me again and it arrived a few days later. It was up to me not to play my winnings, it was definitely a test of willpower.

I've since made sure my PIN number is handy and when I need to cash out, it always goes quickly. I wish all casino's payed out as fast as Intercasino.

 

[Flyer187]

Additional Information

Hello Jane (and forum members),

I have provided full information on this incident to Greg Aiello at Intercasino Customer Support, including all correspondence emails.

In respect of having my account frozen, i spoke to a casino rep. on the 2nd December 2005 on the International Support line and was told this service was unavailable.

I have provided all details regarding this situation to Greg, please liaise with him directly.

I would very much like the casino to explain the value in crediting my account with funds (less than 10% of the withdrawal requested) when did not have a PIN number to do anything with it (I still did not receive a PIN number for a further 5 working days).

As I have explained to Greg, Intercasino have broken the Terms and Conditions on their website www.intercasino.co.uk (I am a HR Manager who is both chartered and qualified within the field of Terms and Conditions).

I have already discussed with Greg the above and am hopeful an amicable solution can be reached without the intervention of the Gambling Commission (www.gamblingcommission.gov.uk) who regulate and monitor all UK licensed casinos.

Having played a variety of casinos over the years and having had experience of requesting a freeze on my account, the first thing I did when I realised that a PIN number was not going to arrive in line with your terms and conditions was contact your customer services (who in this case spoke very poor english and indicated that a freeze on my account was not possible).

I have raised in excess of half a dozen Report Desk tickets since the 2nd December in an attempt to get this situation resolved

I look forward to a speedy resolution.

Regards

Phil P

 

[umberto]

You man are incredible..!!!!!

20 members of the forum told you that you are not right but you keep going...

Amazing....

I have a proposition. It is crystal clear that the casino was more than nice in your case. Have you ever thought of suing your postal offices????? That's probably the only way to get back the money YOU lost gambling....

 

[Flyer187]

Please close this topic and delete

To Web/Forum Master,

Please can you close and delete this topic, I will deal directly with the casino support team.

I do not wish to make any defamatory statements against Intercasino and wish to persue this matter privately, both in order not to damage their seemingly good name and to maintain a very positive forum.

To conclude, I must praise Greg Aiello from Intercasino Customer Services who has been very proactive and highly informative, and has provided a very high quality of customer service.

Thanks in advance

Phil

 

[Casinomeister]

Hello Jane (and forum members),

I have provided full information on this incident to Greg Aiello at Intercasino Customer Support, including all correspondence emails.

In respect of having my account frozen, i spoke to a casino rep. on the 2nd December 2005 on the International Support line and was told this service was unavailable.

I have provided all details regarding this situation to Greg, please liaise with him directly.

I would very much like the casino to explain the value in crediting my account with funds (less than 10% of the withdrawal requested) when did not have a PIN number to do anything with it (I still did not receive a PIN number for a further 5 working days).

As I have explained to Greg, Intercasino have broken the Terms and Conditions on their website www.intercasino.co.uk (I am a HR Manager who is both chartered and qualified within the field of Terms and Conditions).

I have already discussed with Greg the above and am hopeful an amicable solution can be reached without the intervention of the Gambling Commission (www.gamblingcommission.gov.uk) who regulate and monitor all UK licensed casinos.

Having played a variety of casinos over the years and having had experience of requesting a freeze on my account, the first thing I did when I realised that a PIN number was not going to arrive in line with your terms and conditions was contact your customer services (who in this case spoke very poor english and indicated that a freeze on my account was not possible).

I have raised in excess of half a dozen Report Desk tickets since the 2nd December in an attempt to get this situation resolved

I look forward to a speedy resolution.

Regards

Phil P

I'm just going to jump in here real quick because I don't think I reading this correctly.

Flyer187, are you blaming Intercasino for "allowing" you to play your winnings back?

What if the winnings were not played back into the casino but actually generated a profit for you, would you be complaining then?

Speedy resolution? It's already happened. You lost your money fair and square, and the casino felt sorry for your run of crappy luck and gave you 100 GBPs. What more do you want?

You've raised more than a half dozen complaints since the second? Wouldn't one have sufficed?

I missed the terms and conditions thing. Where have they broken their T&Cs?

If you are trying to blame the casino for giving you access to your account, while you waited for your pin number is just plain illogical on your part. This is an issue of lacking self discipline - not bad casino practise. I have no idea why you think this would be taken into consideration by the UK Gambling Commission.

And it seems as though there are a lot of happy Intercasino customers here, and they all had to wait for their pin numbers (including yours truly). What makes you so special? Just curious.

 

[Flyer187]

Hi Casinomeister,

Please check your private messages

Thanks

Phil

 

[paul02085]

This guy is a clown who is just trying to use the old "little guy against the big mean corporation" trick to get Intercasino to do the wrong thing and give him back money he lost on his own.

DONT DO IT INTERCASINO. Plus, kudos to Jane for the generous bonus she gave this guy.

Unreal some people have no gratitude.

 

[Bal]

Flyer

I think alot of us can say we have been there and done the exact thing and with my current dispute with Golden Tiger Casino I have been so tempted to tell them to just put my money back into my account and I will play it. I said tempted......

I have already been there once with Roxy who said they pay you after I think 48hours and I had something like 8000k US pending and due to my lack of resistant to stay away from reversing I slowly picked at it and then tried to win it back and then lost the whole lot.

I did however complain to Roxy before I started chipping at my withdrawal and I do not blame them in anyway for me losing my winnings.

It one of those things, we live and learn and out of good faith Roxy did give me some bonus due to them delaying my payout but unlike you, I do not hold them responsible for me losing my winnings.

I have learnt with Gambling you got to have control despite how much you want your money and it is always tempting to go back and play the withdrawal amount.

Just put it down to inexperience.

Next time you will know.

 

[KasinoKing]

Just want to 'ditto' all the above posts.
Intercasino is No.1.
Sorry Flyer, but you've already got more than you deserve - think yourself lucky.

 

[Flyer187]

Thanks for the supportive response Bal

Flyer

 

[spearmaster]

To Web/Forum Master,

Please can you close and delete this topic, I will deal directly with the casino support team.

I do not wish to make any defamatory statements against Intercasino and wish to persue this matter privately, both in order not to damage their seemingly good name and to maintain a very positive forum.

To conclude, I must praise Greg Aiello from Intercasino Customer Services who has been very proactive and highly informative, and has provided a very high quality of customer service.

Thanks in advance

Phil

After you've used the forum to take potshots at Intercasino for a fault of your own, you want someone here to delete any trace of your own weakness? I think you need a further lesson in human RELATIONS.

I don't know if the Meister agrees, but I sure don't.

 

[jetset]

This is certainly a weird thread, and like others here I don't think the complainant has a case.

One other point in view of the threats to report this to the UK Gambling Commission - the Commission (which is the body that will oversee the i-gaming aspects of the reformed gambling dispensation in Britain) is still consulting and drafting regulations and will not be actually *in service* in a disputes sense until I think 2007.

 

[realwtfsup]

I looked on the terms and conditions. I cannot find where it says the PIN will be at your place in 3-5 days. Only thing I did see was it would be sent following business day.

Where does it say 3-5 days?

 

[KasinoKing]

I looked on the terms and conditions. I cannot find where it says the PIN will be at your place in 3-5 days. Only thing I did see was it would be sent following business day.

Where does it say 3-5 days?

I looked through the T&C's as well, and I can't find the bit where is says if you get impatient while waiting for your PIN and gamble all your money away, that Intercasino will refund all your losses back to the original amount.
This must be well hidden in the small print somewhere...


(Sorry, I couldn't resist it! )

 

[ergopro]

"Withdrawal verification
All withdrawals are subject to PIN verification. A PIN is sent to each user via regular mail the following business day after you register a real money account. " Couldn't find any details either where it says 3-5 days to arrive...maybe that was just support agent's guess???

 

[gfkostas]

This must be well hidden in the small print somewhere...

(Sorry, I couldn't resist it! )

KK

 

[chuchu59]

I can recall something on the 3-5 days in the e-mail sent to me when I registered which was quite a long time ago. However,even if that was not written down,the PIN should be sent within a reasonable timeframe depending on the country of residence. If it does take more than 2-3 weeks,this is crappy to me and smacks of hoping the player will gamble away his winnings,if any.

 

[Casinomeister]

I can recall something on the 3-5 days in the e-mail sent to me when I registered which was quite a long time ago. However,even if that was not written down,the PIN should be sent within a reasonable timeframe depending on the country of residence. If it does take more than 2-3 weeks,this is crappy to me and smacks of hoping the player will gamble away his winnings,if any.

It's sent as soon as it's processed. As mentioned before, these casinos and ecash processors have no control over the mail services. If anyone has any better ideas (serious ideas) on how to handle this, now is the time to chime in. I can't think of anything. I think the system is fine the way it is. Sure it sucks having to wait - but having patience makes us stronger individuals.

As for the player, bummer he chose to blow his winnings. That's not the casino's fault, and I think most of us realize this.

 

[chuchu59]

I agree that neither the ecash processor nor the casino have control over mail services but what should be done is that the PIN should be generated within one working day and then sent out immediately. This is not asking too much,is it? My experience is that with Crypto casinos, I usually receive the PIN in slightly under 2 weeks and the postal system in Hong Kong is that we receive mail the very next working day for local mail. From the US or UK, normally from the date chops,I normally recieve them within 3-4 days. My opinion is that if the ecash processor sends out the PIN immediately after the player's registration at the casino,this is fine. Of course,the casino also has to relay the info to the ecash processor right away.

 

[Bal]

Thanks for the supportive response Bal

Flyer

Thanks and no problem, but please accept that your better judgement got the better of you on this occasion. I'm not sure what went through your head as for some of us or maybe all, that it's so easy to be caught up like this when your brain has a bright idea that if I won this amount, why not reverse and play a little more to improve the win. Afraid to say this, as you already know it doesn't work like this. I wish it did though .

It's one of those occasions where you don't think straight and once done your mad at the casino, mad at yourself and everyone around on how could I have done this.

Just hold up your hand and say that, I made a mistake for what ever reason went through your head at the time.

I say this as we could sit here for days responding to your thread and it doesn't help you by the amount of post's that say the casino has done everything it could and have out of goodwill given you an amount because of your frustration in the whole matter.

The only thing the casino in question can do is learn from this and maybe opt for a strict condition where you can choose that you wish to withdraw you winnings and for your account to be locked until those payouts (winnings) have been cleared to the player.

If however you wish them to reverse this action once done, you will need to state either in writing (fax etc) or via an email (attachment letter signed) that you want the account unlocked and you do not hold the casino responsible for any loss occured.

I don't think we can really add anything else this thread Flyer that hasn't been said already.

Thanks

 

[Gregamble]

I hate Intercasino ( the worst customer service ever!!)

The answer to your problem, is to sign up with casinos that aim to make the players happy, Two casinos that will pay you out instantly and always give you the benefit of the doubt are a bunch of crappy spammy affiliate links

Greg.

 

[umberto]

This guy posted at winneronline too.....

 

[largeeyes]

Hey Bryant, can we lock this stupid thread? All that's going to happen is continual flames and a bashing of a good casino.

 

[jetset]

Jesus, Greg - sometimes your judgement goes right out the window. Surely you did not need to indulge in this pathetic bit of tenuous spam? Especially for casinos that are currently under the microscope for non or slow-payment to two posters?

Just an edit here to say that Greg was trying to promote two Playtech powered casinos - not Intercasino which was the (unjustified) subject of the complaint in this thread.