Intercasino lock my account and mess me about.

minipodge

Dormant account
Joined
Apr 15, 2007
Location
Sunny England
Hi I have problems with the locking of my intercasino.com account, I've posted a message which I PMED to the rep below, but would like people to made aware of how bad this casinos service has been to me so far.
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I opened the account and deposited $300 via neteller on Mar 21st 2007. I withdrew winnings of $1100. A week later I checked my neteller to find no winnings, I had not been emailed regarding this so I emailed intercasino.

On april 3rd I recieved the following correspondence.

Dear Anthony

Account Number: xxxxxx

Hello and thank you for contacting the InterCasino support team with regards to your account enquiry.

Please be advised that I have forwarded your account details to the accounts department to investigate this for you. Please allow 24-48 hours for them to investigate this issue for you.

We apologise for the inconvenience this may cause and appreciate your co-operation in this matter.
I received no further contact, so eventually on April 11th I emailed again and was mailed with this.

Dear Anthony,

Account Number: xxxxx

Hello and thank you for contacting the InterCasino support team regarding your locked account.

The Account Department is actively concerned with some standard verifications in order to provide our customers with the best and safest system in gaming industry.

We will let you know as as soon as this operations will be accomplished.
I have received no further comment and have been recommened to contact you from this site. Can you please look into this. I will post this in the public forums as well to make people aware of the disgraceful customer support and treatment I have so far received.

Regards Anthony Johnson
 

mikepipe

Dormant account
Joined
Oct 31, 2005
Location
still progressing
But this is a very interesting story.
Never ever heard such things from Intercasino.
What can it be- guess multiple accounts?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
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I'll look into this once I receive it.

minipodge said:
I will post this in the public forums as well to make people aware of the disgraceful customer support and treatment I have so far received.
I would recommend not posting in the public forums until a resolution has been reached. Thank you.
 

minipodge

Dormant account
Joined
Apr 15, 2007
Location
Sunny England
But this is a very interesting story.
Never ever heard such things from Intercasino.
What can it be- guess multiple accounts?
well thanks for posting this nonsense not very nice and pretty unhelpful.

As it is the rep has sorted out whatever intercasino took 3 weeks to bungle and I'm now paid. Thanks Casino Rep :notworthy
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
well thanks for posting this nonsense not very nice and pretty unhelpful...
Mikepipe is German. Germans come across this way when they speak Englisch :D

Glad everything worked out for you. Intercasino is an outstanding operation - sorry you had an apparent run-around.
 

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