Intercasino - "Exciting new changes"?

[dionysus]

Intercasino seems to define 'exciting' differently than I do...I view it as 'PITA new changes:

Welcome to InterCasino Live Chat. Please wait, an agent will assist you shortly.

You have been connected to Jean.

james: please dont hang up
james: james: acct xxx
james: good afternoon - I think I'm near, if not at, enough points for conversion ...could you check kindly, ad if so, redeem them, ty
Sid: Hi, thank you for contacting support. My name is Sid.

Can you please provide me with your registered email address and user name?
james: xxx@hotmail.com acct: xxx
james: james xxx dec xxx
Sid has left the conversation.
Click here if you want to start a new chat.
james: so, here's a new chat, and my old one so i dont have to retype it
Jean: Hi James
james: hello
Jean: What can I help you with?
Jean: points conversion
Jean: ?
james: redeeming points from slots play for cash
james: you have to ask live chat now to do it
Jean: yes exactly and we need to escalate this to supervisors so we are not able to do ir right away
james: really?...
james: well, I know youre able to check if i have enough
Jean: absolutely let me check.
Jean: What is your email address?
james: if you read the chat, youd see it above
Jean: oh yeah true
Jean: my bad
james: no problem
Jean: ok so you currently have 399.10 points
james: and how many are necessary for redmeption?
Jean: You will need a minimum of 500 Loyalty Points to be able to make the conversion
james: ok, ty, have a good day


points redemption has to be escalated to a supervisor??

 

[mrmark21]

Intercasino seems to define 'exciting' differently than I do...I view it as 'PITA new changes:

points redemption has to be escalated to a supervisor??

The customer support at Intercasino escalates just about everything to management. That's considered "normal" for them. They obviously don't receive adequate training. Worsened by the fact that they "apparently" aren't being supervised. Second time I've been told there are no supervisors available. I shouldn't have to chase up the casino. I'm not doing their job for them.

I personally won't be playing there again.

 

[mrmark21]

Well still haven't received a response from Intercasino. I'm getting tired of hearing the same old spiel. I spoke to another chat host today. Obviously there weren't any supervisors available I got the wrong answer from one support rep, player points were lost during the migration, they were carried over during the migration. IMO they either get the answer wrong or need to pass the query onto management. Then of course no response from their supervisor who apparently isn't present to answer my query while I'm onto customer support. I'm seeing and talking circles


P.s. Intercasino's rep was on CM yesterday.

 

[TonyH]

I quite like the new place. I've not played there that much but it all seems pretty slick now. Nice work.

The only minor gripe I guess would be that you can't now redeem your comp points immediately in the same way that you used to be able to. It says you need to contact support now. The old way was better.

Hi Slotster!

Many thanks for posting your feedback and delighted to hear you like the new look!

Just to let you and everyone else know that we're hoping to have pushed live by the end of this week, the ability for players to redeem their own points, as and when they desire.

Please note that you must have a minimum of 500 points however before they can be converted.

Thanks again and please let me know either via thread or PM, should there be anything you feel we need to address in order to improve the overall experience at InterCasino.

Kindest regards

Tony Hayes
Casino Manager
InterCasino

 

[dionysus]

Dear james,

It's time for your first ever 'My Bonus 4 Life' offer of 25% up to $50 on the new and improved InterCasino.


er ....hope it's the last too lol. They can't always be 100% but I at least used to get one a month.

 

[mrmark21]

Dear james,

It's time for your first ever 'My Bonus 4 Life' offer of 25% up to $50 on the new and improved InterCasino.


er ....hope it's the last too lol. They can't always be 100% but I at least used to get one a month.

I was told by customer support that they arent honouring this months 'my bonus 4 life' due to technical issues?

Please tell me support hasnt fed me another wrong answer?

 

[Slotster!]

I was told by customer support that they arent honouring this months 'my bonus 4 life' due to technical issues? Has support fed me another wrong answer?

I got the email with my usual 100% offer, but I've not redeemed it (or tried to!) as yet.

I'll let you know if I get chance later!

Good to hear they are addressing the comps redemption thing. It took six hours to get an email response when I redeemed last months which, whilst isn't the end of the world by any means, is a bit too long nowadays.

Based on the solid history of Intercasino - I'm happy to give these chaps a bit of time to get all the loose ends tidied up and the the new platform sorted. They will get there I'm sure.

 

[mrmark21]

I got the email with my usual 100% offer, but I've not redeemed it (or tried to!) as yet.

I'll let you know if I get chance later!

Good to hear they are addressing the comps redemption thing. It took six hours to get an email response when I redeemed last months which, whilst isn't the end of the world by any means, is a bit too long nowadays.

Based on the solid history of Intercasino - I'm happy to give these chaps a bit of time to get all the loose ends tidied up and the the new platform sorted. They will get there I'm sure.

I hope so, I mean I know customer support at Intercasino's below average however this particular occasion has just been much worse than normal.

Tony is addressing the comp points thing as support couldnt.

Yes pls keep me updated Honestly though I'm not holding my breath that support will know how to credit a bonus they didn't know exsisted due to a technical issue.

P.s. If only customer support was as fast and eficient as the finance department My last cashout got to me faster than a supervisor did. Credit where credits due.

 

[conker]

Sounds like quite a few teething issues, but great to see they have spruced up the casino. It was looking a bit lacklustre with just the Crypto games for a while there. I am a big fan of the Aristocrat slots, so good score getting them.

 

[mrmark21]

Well Tony has resolved the issue I've enquired directly to Tony regarding the 'my bonus 4 life' as his been extremely prompt with responding

IMO Intercasino's unfortunately being held back by lack of proper customer support (something Tony assured me they are working on). They paid my first cash-out quite quickly and also requested less documentation than some other accredited casinos (both big pluses). Honestly I'm going to give Intercasino another shot. I'll just remember to direct my queries to Tony

Intercasino needs a download version, Directly on my desktop that I can play whenever I'm bored.

 

[Osloking]

Never mind, Tony fixed everything. That's difference between professional business and wannabes..

 

[mrmark21]

Well I just logged onto Intercasino couldn't find 'My Bonus 4 Life'... Wasn't there... I'm going to PM Tony

I have a feeling Intercasino dosent like me

 

[naththo]

Hi,

I am fully aware that Aristocrat is still playable for Australia on Intercasino. It does not make sense cos since Feb 2013 is now banned Australia from playing Aristocrat and WMS. Can Intercasino explain why it is still playable where as government put their foot in their way to stop Australia from playing it due to protecting Australian pub, RSL Club and Casino pokie business. I think Intercasino need to be very careful cos next step is government might step up and escalate the issue to court.

 

[Nifty29]

Hi,

I am fully aware that Aristocrat is still playable for Australia on Intercasino. It does not make sense cos since Feb 2013 is now banned Australia from playing Aristocrat and WMS. Can Intercasino explain why it is still playable where as government put their foot in their way to stop Australia from playing it due to protecting Australian pub, RSL Club and Casino pokie business. I think Intercasino need to be very careful cos next step is government might step up and escalate the issue to court.

Ummm...nice one nath. Maybe say it a bit louder?

Why are you so concerned about intercasinos legal position? They offer games...we play them. Simples.

Afaik, there has been no government interventions in online casino gambling since 2001. Its WMS themselves that decided to not offer their online games to aussies...same with IGT. Government had nothing to do with it.

 

[TonyH]

Hi All

Just to confirm that Australian players registered with InterCasino most certainly should not be able to access any one of the 4 Aristocrat slots games currently available in the menu.

Earlier this week, a small group of players reported that they were able to access restricted content. I have spoken to our technical team who reviewed the situation, and have taken steps to ensure that all content restrictions are properly in place.

Thank you to Naththo for bringing this concern to my attention and as always, I encourage all members to touch base with me, should there be anything you feel I need to be made aware of.

Regards

Tony Hayes
Casino Manager
InterCasino

Hi,

I am fully aware that Aristocrat is still playable for Australia on Intercasino. It does not make sense cos since Feb 2013 is now banned Australia from playing Aristocrat and WMS. Can Intercasino explain why it is still playable where as government put their foot in their way to stop Australia from playing it due to protecting Australian pub, RSL Club and Casino pokie business. I think Intercasino need to be very careful cos next step is government might step up and escalate the issue to court.