Non-Bonus Complaint InterCasino Email.

mattsgame

Meister Member
webmeister
CAG
Joined
Sep 17, 2009
Location
Out Of Town
Hi everyone, hope everyones having a great day.

Im not sure if this belongs here. But i received an email from intercasino to congratulate me in getting into the 3rd round of the survivor promotion. Now whats strange is the fact that they say i wagered $4,000 to make it to this 3rd round:confused: I have only ever made 1 deposit with intercasino which was $50 or $100 i cannot remember as it was 1 month or so ago. Now i sure wish i had made $4,000 in wagerings and made a profit :p

I guess im asking, have they made a mistake is it a marketing ploy? and is this not unfair on the people who are actually Trying for this promotion? Email below along with the promotion.


Email.

Hi matthew,

Congratulations you have qualified for Round 3 of Survivor and you are one step nearer to the $10,000 jackpot!

By wagering at least $4,000 and finishing the days play in profit during Wednesday qualifying, you have progressed to Thursday play. You are now only two days away from winning the jackpot!

All you need to do now is wager at least $4,000 today achieving a profit on your days play and you will progress to Survivor Friday. Survive to the end of play on Friday and you win the jackpot. Simple!

As an acknowledgement of getting this far, we will compensate you with a no strings attached bonus of $200 if you wager at least $4,000 today but fail to achieve a profit on your days play.

Survive to end of play on Friday and you win the jackpot! For more details on Survivor please click here

Best of luck,


Ryan Hartley | Casino Manager


Promotion.
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Poker Keep

Dormant account
Joined
Jul 2, 2009
Location
Canada
I contacted Partnerlogic (affiliate program for Intercasino) about these emails. Here is the reply I received from them....

Hello and thank you for contacting the PartnerLogic Support team.

We apologize for the mistake happened in our e-mail listing of the current promotion. You have received this e-mail by pure technical omission and do not represent any kind of spam or intentional act and we are sorry for the inconvenience. Please disregard it completely.

Thank you for your understanding and cooperation and we wish you all the bets in the future.
So it appears to be a glitch in their mail system. My concern was that it was some type of phishing scheme, apparently not. Hope that eases everyone's mind.
 

jojo

Dormant account
Joined
Oct 6, 2009
Location
Canada
I take umbrage!

When I read the post from the gaming rep, I took it personally. Granted, I don't wager a great deal each time, but I have the same problem with the Canadian funds to Euro translation (which they keep saying they are going to fix - why not ask others who seem to be able to do it).

What I don't understand is why the amount that is wagered has anything to do with your chances of winning. Of course I expect my winnings to be proportionate to the amount wagered
. The implication seems to be that, if you don't lose thousands of dollars, your complaint can't be taken seriously. Since I only lose hundreds, I guess Buzzluck will not be for me.
 

blankley

Dormant account
Joined
Mar 11, 2005
Location
uk
So it appears to be a glitch in their mail system. My concern was that it was some type of phishing scheme, apparently not. Hope that eases everyone's mind.
I'd be more impressed if they sent another email, also with my account number and username on it, retracting the first one.
 

adamw

Dormant account
Joined
Jul 2, 2009
Location
London
Hi folks,

Apologies for the confusion over the Survivor email. I can confirm that as Poker Keep says, it was an email glitch that should have been sent to a select group of individuals and not in any way a phishing scam or attempt to spam you. Our decision not to email out a retraction was based on our desire not to spam our players inboxes with an email apologising for an earlier email.

Sorry for the confusion.

Adam (On behalf of InterCasino)
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I got the same freaking email and I have not been a player there for the past 3 years and I'm in the USA!
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vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I got the same freaking email and I have not been a player there for the past 3 years and I'm in the USA!
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That proves they STILL have your details "in the system", even after 3 years, and having your account closed by THEM because you are in the USA.

I got the same email too. Perhaps it was sent to EVERYBODY, rather than just the qualifying players.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
That proves they STILL have your details "in the system", even after 3 years, and having your account closed by THEM because you are in the USA.

I got the same email too. Perhaps it was sent to EVERYBODY, rather than just the qualifying players.
Yea, it was definitely strange...that's for sure. I saw it in my email yesterday and at first thought it may be from some spamming affiliate and when I actually saw that it was from Intercasino I was thinking WTF? LOL
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mclee321

Meister Member
PABaccred
Joined
Jun 14, 2006
Location
Dublin
I received the same e-mail, I do play there but not on the date mentioned.

I checked the transaction history at the casino in case someone was using my account, but nothing suspicious showed up.

I then ignored the whole thing. I've had hundreds of erroneous e-mails from Casinos.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I received the same e-mail, I do play there but not on the date mentioned.

I checked the transaction history at the casino in case someone was using my account, but nothing suspicious showed up.

I then ignored the whole thing. I've had hundreds of erroneous e-mails from Casinos.
This also crossed my mind, but was soon replaced by the more obvious explanation - yet another casino cock-up.
 

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