Bogus Complaint Intercasino does not pay me

dusky

Dormant Account
Joined
Oct 8, 2013
Location
England
While I don't have a problem with Intercasino myself I would be absolutely furious if a casino made me pay to get notorised documentation if they had absolutely no intention of paying me.

Have they returned the players deposit?
 

Tobster

Banned User - Violation of rules 1.10, 1.11
PABnoaccred
Joined
Sep 8, 2014
Location
Germany
@ the OP, The term was obviously there before the time you played and again after. If you sincerely think you're in the right, why don't you contact the LGA? It's possible that there was a glitch when whoever uploaded that file and maybe the LGA record will prove you right.

Of course if the LGA record proves the term was there the whole time, then you'll have to suck it up and move on. But either way, you'll get your answer. There's nothing to be gained by complaining about it here, Max has done all he can, and your next step should be the LGA.

From a not so distant past:

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This pokerfuse thread is one of the reasons why i didnt go to the LGA yet. Intercasino would never shut me down completly repeating multiple times to complain at the LGA if they hadnt made sure all records the LGA got match what they re saying. Honestly, i dont trust the LGA, they have proven many times in the past that they arent what they pretend to be. But yea of course i ll try my luck, even tho i consider my chances really low.

I stand with my point,i know the term that forbids vpn wasnt there when i signed up and i never even admitted that i used vpn, still get denied payout.
 

Tobster

Banned User - Violation of rules 1.10, 1.11
PABnoaccred
Joined
Sep 8, 2014
Location
Germany
While I don't have a problem with Intercasino myself I would be absolutely furious if a casino made me pay to get notorised documentation if they had absolutely no intention of paying me.

Have they returned the players deposit?


The casino is willing to return my deposit, but didnt pay for the notarization. Still working on this case, trying to find evidence at the moment by talking to computergeeks. Im surprised how hard it seems to retrieve information in the internet of the past. There must be people recording everything that happens all over the internet.

I noticed another thing btw while going through all intercasinomails, i recieved an depositconfirmation email exactly 1 month after my initial deposit, even tho i never deposited again. I answered and asked why i recieved that email, they apologized and said it was a mistake.
I know that by this date one month later the terms and conditions already changed, so is there a chance that they have a mistake in their system about the actual date of deposit? Like i deposited on the 26th of july where no anti vpn term existed, but the system may show 26th august when things changed already. This depositconfirmationmail 1 month after kinda makes me wonder. This never happened to me before
 

Pansafos

Dormant account
Joined
Oct 2, 2012
Location
Iberia
The casino is willing to return my deposit, but didnt pay for the notarization. Still working on this case, trying to find evidence at the moment by talking to computergeeks. Im surprised how hard it seems to retrieve information in the internet of the past. There must be people recording everything that happens all over the internet.

I noticed another thing btw while going through all intercasinomails, i recieved an depositconfirmation email exactly 1 month after my initial deposit, even tho i never deposited again. I answered and asked why i recieved that email, they apologized and said it was a mistake.
I know that by this date one month later the terms and conditions already changed, so is there a chance that they have a mistake in their system about the actual date of deposit? Like i deposited on the 26th of july where no anti vpn term existed, but the system may show 26th august when things changed already. This depositconfirmationmail 1 month after kinda makes me wonder. This never happened to me before

What you need to do is complain to the LGA with the evidence that you have, which is the anti-VPN term being missing in the wayback machine during those dates. The Casino is MEANT to submit their Ts and Cs to the LGA, and the LGA is MEANT to also keep track of the website as well.

Needless to say, the casino submitting their Ts and Cs to the LGA is a manual process, and as such errors/omissions can and do occur, I don't want to write more than that in a public forum.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... I don't want to write more than that in a public forum.

Why not? Seems that would be good info for people to know.

In any case you can always contact us offline, I'm at
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Tobster

Banned User - Violation of rules 1.10, 1.11
PABnoaccred
Joined
Sep 8, 2014
Location
Germany
I just found another very recent case in a reputable gamblingforum, where intercasino denies a player a payout of 4411 euros saying he breached the terms, but refuse to mention which term or give more infos, they just keep saying go complain to the LGA. The other forum put intercasino on the blacklist or hall of shame like they call it, since they refused to cooperate or mention any reasons for the no pay decision. Now im not saying intercasinos no pay decision is wrong, maybe the player really did do breach the terms and conditions, what im pointing at is the terrible way they treat their costumers, shutting them down hoping for them to keep quiet and walk away silently.
Till this day i dont know if i used vpn or not, never confirmed i did and i myself know for a fact the term that forbids vpn didnt even exist when i signed up, i hope ppl can understand my frustration, it feels like a big punch in the face. However i will keep updating this situation and do all i can to prove im right.
I thought im likely not allowed to post names of forums or links, since its kinda competition of cm i guess, which i respect and understand. If im wrong and actually allowed to post those pls let me know or pm me for more info. thanks
 

jshort

Experienced Member
webmeister
PABaccred
MM
Joined
Feb 1, 2014
Location
Canada
I just found another very recent case in a reputable gamblingforum, where intercasino denies a player a payout of 4411 euros saying he breached the terms, but refuse to mention which term or give more infos, they just keep saying go complain to the LGA. The other forum put intercasino on the blacklist or hall of shame like they call it, since they refused to cooperate or mention any reasons for the no pay decision. Now im not saying intercasinos no pay decision is wrong, maybe the player really did do breach the terms and conditions, what im pointing at is the terrible way they treat their costumers, shutting them down hoping for them to keep quiet and walk away silently.
Till this day i dont know if i used vpn or not, never confirmed i did and i myself know for a fact the term that forbids vpn didnt even exist when i signed up, i hope ppl can understand my frustration, it feels like a big punch in the face. However i will keep updating this situation and do all i can to prove im right.
I thought im likely not allowed to post names of forums or links, since its kinda competition of cm i guess, which i respect and understand. If im wrong and actually allowed to post those pls let me know or pm me for more info. thanks

I'm familiar with that case too.

It was a player who had signed up to Intercasino through GamblingCity. Because of that affiliate sites unique offers to players who sign up to casinos through their site, its much easier for a player to gamble with an edge on almost any casino (even without accepting bonuses or breaking T&Cs). It's my belief that some casinos promoted on that site might be a tad more likely to give a player the "FU" if they've signed up through GamblingCity.
 

Tobster

Banned User - Violation of rules 1.10, 1.11
PABnoaccred
Joined
Sep 8, 2014
Location
Germany
I'm familiar with that case too.

It was a player who had signed up to Intercasino through GamblingCity. Because of that affiliate sites unique offers to players who sign up to casinos through their site, its much easier for a player to gamble with an edge on almost any casino (even without accepting bonuses or breaking T&Cs). It's my belief that some casinos promoted on that site might be a tad more likely to give a player the "FU" if they've signed up through GamblingCity.

wow thats insane if true. They granted him the bonus in the first place and when he actually won something they denied payout? Like if gamblingcity offers a special bonus and players are able to get that bonus on intercasino, that means the casino agreed with gamblingcity on this right, otherwise this wouldnt be possible? like the sites have to be working together.
 

jshort

Experienced Member
webmeister
PABaccred
MM
Joined
Feb 1, 2014
Location
Canada
wow thats insane if true. They granted him the bonus in the first place and when he actually won something they denied payout? Like if gamblingcity offers a special bonus and players are able to get that bonus on intercasino, that means the casino agreed with gamblingcity on this right, otherwise this wouldnt be possible? like the sites have to be working together.

All affiliate sites work together with the casino for the purpose of getting players to deposit money into the casino. Some affiliate sites try to encourage sign-up through their site by actually giving the player back a percentage of his monthly losses (or some other promotion). These offers are often in ADDITION and INDEPENDENT to whatever bonuses the casino is offering.

The downside to this is that it can mean that the casino has sometimes taken on a losing proposition; Ideally, they should just stop offering such players future promotions or un-tag him from the affiliate site, however sometimes they will misbehave and simply not give them any due big winnings. I'm not saying what Intercasino did has anything to do with the fact that the player is from GamblingCity, but I do believe you have to be on your toes a bit more if you sign up through affiliate portals like this one because you've just made yourself more profitable (or less likely to incure losses).
 

patricius

Newbie member
Joined
Apr 6, 2013
Location
Portugal
Hi all

Since this post is somewhat dormant, and since many other examples of that casino practices are being presented, It´s very strange no conclusion being shown. So I ask if someone can answer:

Did the player received the money won?;

or

Did the player saw the original money returned? ( with or without the notary expenses);

or

Did the player contact ( and get a reply ) from LGA, regarding a complaint and/or the time stamp of the Casino Terms validity?


Hope any final enlightment and transparency can be shown here to benefit of all online players.

Regards.
 

onkel

Well-Known Member
PABnonaccred
Joined
Jan 22, 2013
Location
Larnaca, Cyprus, Cyprus
I for one would be furious if I ever had my winnings cancelled because my IP was masked/behind a VPN. I'm surprised so many people brush this off as no big deal.

When playing on your mobile you may very well be behind a VPN. Playing in an internet cafe, logging in from work on your coffee break, at Starbucks etc all might have VPNs involved. Hell, even the internet provider in your home might have a proxy solution that masks the customers' IP.
 

Tobster

Banned User - Violation of rules 1.10, 1.11
PABnoaccred
Joined
Sep 8, 2014
Location
Germany
Hi all

Since this post is somewhat dormant, and since many other examples of that casino practices are being presented, It´s very strange no conclusion being shown. So I ask if someone can answer:

Did the player received the money won?;

or

Did the player saw the original money returned? ( with or without the notary expenses);

or

Did the player contact ( and get a reply ) from LGA, regarding a complaint and/or the time stamp of the Casino Terms validity?


Hope any final enlightment and transparency can be shown here to benefit of all online players.

Regards.


Hi, sorry for the late update but I'm still doing some research and looking/posting in forums to see if I can get any help.

About your questions:

1) No I haven't received my winnings. Intercasino are still denying payout and considers the waybackmachine as invalid proof.

2) Intercasino agreed to give me back my deposit, but won't cover the cost of the notarization they requested me to go and get (and subsequently approved).

3) I will complain very soon to the LGA with a full report. Unfortunately what came out from my research and by talking to other members is that casinos are supposed to report terms&conditions changes immediately to the LGA, however there is no real consequence if the casino reports changes late or makes "mistakes" in those reports. I'm not saying this has to be the case here, just a general observation.

I will update as soon as i got an answer from the LGA of course.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Good luck with reporting this or submitting a complaint to the LGA. As the title implies, this is a bogus complaint. You deliberately used a VPN masking your IP address not once but several times. You knew exactly what you were doing - you are no newbie. The term "no VPNs" has been in place for years, and you are suspected of belonging to a larger multi-account ring.

Please contact the LGA here:
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Your forum account is being closed permanently for using this forum as leverage in gaining ill-won profits. In other words, exploiting this website for dodgy activities. Bye.
 

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