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InterCasino denies Bonus after the qualifying deposit has been made

Discussion in 'Casino Complaints - Bonus Issues' started by Seaman63, Nov 20, 2014.

    Nov 20, 2014
  1. Seaman63

    Seaman63 Experienced Member PABnononaccred

    Occupation:
    IT related
    Location:
    Germany
    InterCasino is celebrating its 18th Birthday and has offered a share of days winnings if a player has deposited and played at Monday, November the 17th. Maybe some of you have read their promotion at their website. I am attaching a screenshot about the promo so you can read for yourself.

    I deposited and played and waited the 48 hours to be credited. Nothing happened and today I contacted the German support. First was told to me I´m not eligible because I did not activate an “Opt –in Bonus”, but there was neither a link nor a button to opt in into something. The promotion clearly says : log in , deposit and play at Nov 17th to be eligible.

    Ok, mailed back with the same screenshot and now suddenly their response was: I am not eligible because I play not often enough. They call me a “not active” player now. So I have to ask: Isn´t it active enough to deposit and play???

    So far I mailed back again and now the communication has stopped from InterCasino.

    I would like to know if anyone else has been tricked to deposit for this promotion and has not received the bonus they were eligible for.

    And I have to ask InterCasino if they are seriously thinking it is a good idea to treat a loyal customer that bad as part of their Birthday Celebration???

    InterCasino denies Bonus after the qualifying deposit has been made: intercasino1_eng.jpg,Nov 20, 2014
     
  2. Nov 20, 2014
  3. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I bet there were 'ton's' of hidden T&C's - Did you check before depositing? - Seems strange for a casino that's being operating so long to behave this way maybe?
     
    1 person likes this.
  4. Nov 20, 2014
  5. klauskunterbunt

    klauskunterbunt Experienced Member MM

    Location:
    Germany
    The same happened to my at Jackpot Capital. They sended me a 50 Dollar free chip via Airmail to celebrate my Birthday.
    But i was not able to redeem the code, went to chat and asked why. A rep told me that this Bonus is only for VIP´s, and they send
    this Airmail to everyone, who has Birthday, but only VIP´s can redeem it......Happy Birthday^^

    Ich würde einfach einen Haken an die machen, es gibt hier ja mehr als genug Alternativen :)

    Grüsse
     
    1 person likes this.
  6. Nov 20, 2014
  7. Seaman63

    Seaman63 Experienced Member PABnononaccred

    Occupation:
    IT related
    Location:
    Germany
    I have to admit I did not check for hidden T&C´s because I did not expect that I would need that. Call me naive...but I trusted the promo announcement from their homepage. Until today, InterCasino was 100% trustworthy for me, just because they are long in business and I have been a loyal player for many years.

    I contacted the rep here...will see what they have to say.
     
  8. Nov 20, 2014
  9. Seaman63

    Seaman63 Experienced Member PABnononaccred

    Occupation:
    IT related
    Location:
    Germany
    Nee, ich lass mich nicht gern reinlegen. - No, I do not give it up..I don´t like to be fooled.:)
     
    1 person likes this.
  10. Nov 21, 2014
  11. Seaman63

    Seaman63 Experienced Member PABnononaccred

    Occupation:
    IT related
    Location:
    Germany
    Seems they aren´t very communicative.
     
  12. Nov 21, 2014
  13. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    mrs had the same problem , anyway it was not worth the deposit or wait she got 5 pounds & wont be back depositing any time soon not that she plays there often anyway , sad was a very good casino many years ago but got stuck in the time warp.
     
    1 person likes this.
  14. Nov 21, 2014
  15. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    Definite trend downward for these guys, my first casino I started playing at back in 98 or so, they used to be first class, what a shame.
     
    1 person likes this.
  16. Nov 25, 2014
  17. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    I play at Intercasino regularly and it is customary to opt-in for the Cashback promotion as well as for any other promotion. You need to go to the bonus section and trigger the button under "available" ("verfügbar"). After a short moment the bonus will appear if you are eligible. They will credit the CB if you qualify and let you know via email in 48hours. I played this type of promotion quite a number of times and was never fooled or deceived or something else - in fact Intercasino is a very reliable casino in my book.
     
  18. Nov 25, 2014
  19. Seaman63

    Seaman63 Experienced Member PABnononaccred

    Occupation:
    IT related
    Location:
    Germany
    This was not the usual casback promotion. Like in the screenshots above and below they announced it as a special birthday event: just log in and play.

    InterCasino denies Bonus after the qualifying deposit has been made: intercasinomail.JPG,Nov 25, 2014

    If they want a player to opt-in, they should add this to the announcement. It´s tricky and misleading from my opinion. The fact, that the rep here does not find it worth to comment the case, even I contacted them at the time of my first post, is another warning sign for me to avoid InterCasino.

    If I cannot trust a casino with its promotions, why should I trust them when it comes to withdrawals?
     
  20. Nov 25, 2014
  21. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    I don't play there but I agree that it's really misleading and they should of course make all promotions as easy to understand as possible.

    I sent a link to this thread to the rep too but I guess you already did that seaman.
    They haven't been online for three weeks so they haven't read this thread yet.

    Maybe their emails are getting blocked too.
     
    1 person likes this.
  22. Nov 25, 2014
  23. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Aaah you refer to this one. I got 10 EUR from this one, but i only played a little bit of Blackjack and did not win much. It was part of the T&C that you do not withdraw any money until the share of the winnings is credited. Did you make a withdraw in the meantime? I found this one also a bit misleading...
     
    1 person likes this.
  24. Nov 25, 2014
  25. Seaman63

    Seaman63 Experienced Member PABnononaccred

    Occupation:
    IT related
    Location:
    Germany
    Ok, with the help from another forum member, I have been contacted now and the case has been resolved to my satisfaction with the bonus having been credited.
     
    1 person likes this.
  26. Nov 25, 2014
  27. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    Great!
    I love all happy endings. Even the late ones :D

    Maybe it's good to get a few problems with them too sometimes, so they see that they are needed in here.
    Invisible casinos is easy to forget.
     
    1 person likes this.
  28. Nov 25, 2014
  29. klauskunterbunt

    klauskunterbunt Experienced Member MM

    Location:
    Germany

    I have to say big thanks to Yasmeen from Jackpot Capital!!

    She read this threat and PM me that she has credited my account with 50 Dollar Bonus.
    Thank You For Your really Kind Gesture. :):thumbsup:
     
    2 people like this.
  30. Nov 26, 2014
  31. Seaman63

    Seaman63 Experienced Member PABnononaccred

    Occupation:
    IT related
    Location:
    Germany
    Nice gesture. Sometimes I really think it is not worth to complain about a bonus, but reading stories like yours change my mind.
     
  32. Nov 26, 2014
  33. rshkrn

    rshkrn Senior Member

    Occupation:
    unemployed
    Location:
    Asia
    probably everyone who reads this knows you meant "thread" and not "threat";), cos I am positive you would never get the bonus out of threats on here :thumbsup::thumbsup:
     

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