Input please

Black21Jack

Dormant account
Joined
Mar 1, 2004
Location
Toronto, Ontario, Canada
I always wondered about this while I have been playing online but never had it happen to me. I was playing at an RTG today (one of the 27 I have deposited to so that I can compare them all) and I put down a chip and hit deal. I had an 11 against I believe it was a dealer 7 so I hit, did not double but I have reason for that so no matter what card I would have been dealt the hand could not have been a losing hand by bust or by dealer win due to the fact that I would either have to stand or hit again on the next play. Before the card was dealt to me the software froze up and I got a message saying "Could not communicate with server" This is not my fault as my connection is a super high speed cable connection that never goes down. Anyways I went back in and the table had been cleared and the chip was not returned to my balance like it is supposed to when there is a disconnection midplay. Has anyone had this happen before and did you have any luck in getting the casino to be truthful and fair by returning the chip. I have never had any problems at a casino, this one especially and I do not claim their bonuses so they can't accuse me of abusing or trying to get free money. Any help would be greatly appreciated.
 

Anteater

Dormant account
Joined
Aug 31, 2004
Location
CA
I had this problem when some RTG changed to new 2hand BJ.
when disconnected, sometimes return your money, sometime not. never happened again when system stable.
 

virtualted

No longer working for Virtual
Joined
Jun 15, 2004
Location
Costa Rica
Just ran off a few hundred hands, so I could recreate the same condition as you ran into. It did not disconect me or hesitate. I will tell you though, with the software, when a hand does freeze the money is still left on the table and the operater gets a in progress on the hand. If the money is not there call there support and ask to see what the outcome was.
Ted
 

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