Resolved Inetbet very slow to pay.

horseplayer

Dormant account
Joined
Mar 24, 2013
Location
Charlotte, NC
I have been battling with Inetbet since thet verified me on 4/1. They owe me a payment of $1250. They claim some nonsense about a problem with their batch check processor. In reading the glowing review you have given this casino, I would appreciate if you would read the full complaint I left on another website. I will copy it in full here. Very disappointed after reading so many good things about this outfit.

iNetBet Casino - Very slow on paying
Posted: 10th April 2014, 8:06 PM by horseplayer

I joined Inetbet based on all the reviews claiming they were a fast turnaround with withdrawals. My experience could not be further from the truth. I hit a jackpot with them in early march. Thus begins the oddyssey of trying to withdrawal my winnings. To begin with I had made my deposit with EZ Voucher. So I wrote to ask what verification they needed since I did not use a card to fund the deposit. After some rather rude responses my account was finally verified.

On 4/3 I received this email: Dear xxxxxxx,
Your Payout of 1250 USD for Account ID xxxxxx has been processed. Method: Manual-CourierChk

On 4/8 I sent the following email:You processed a withdrawal for me on 4/3. I've yet to receive the check. Can you tell me when to expect it. Also is the check written on an American Bank?

Their response, notice the vague answer about the bank: Your check has been processed, tracking info is not yet available however. Your check will be fully bank/cashable.

On 4/9 my email: This is becoming beyond ridiculous.I've attempted to keep communications between us but I'm starting to wonder if I need to seek outside help. I issued a withdrawal the same day that I issued a withdrawal to Grande Vegas. I received my check from them 0n 4/4. You claim to not even have tracking information yet on my withdrawal. I want an explanation for the hold up

Their response: Hi James
We are very sorry for the delay - it would appear that there has been some kind of funding issue with this batch of checks from the processor.
Unfortunately using an outside source sometimes these problems can arise.
Please accept our apologies for this we are working with them to get this resolved and your tracking etc out to you ASAP
Best Regards
iNetBet Support

Now that is total bogus. I've read something similar from them on another website.

My email today: I want an update on the check. Also, I want assurance that the check will be written on an American Bank not some vague promise from you that it is fully cashable. My bank will not accept a check written on a Canadian Bank or a Canadian Branch of an American Bank.

Their response: Thanks for your mail.
Your check is in progress, tracking is not available at this stage.
Checks are not drawn on Canadian banks.
If you require any further assistance please let me know.

Please askgamblers help me to get my pay from this casino that is supposed to have a reputation for fast payouts. I would also suggest that they go through another review as I saw another player had almost an exact bad experience with Inetbet making payment.
 

bigjohn

Dormant account
Joined
Dec 21, 2012
Location
Northeast Coastal USA
There is a very specific way to proceed with complaints here to have the best chance of resolution.

If you do not get the answers you need from the regular CS the next step is to contact the rep. Osulle has given you the link, click on that link and find the option to send a private message where you explain the problem to the rep. and try to resolve the problem that way.

If that fails you can use the PAB service, this link will explain how the process works and what is expected from you; https://www.casinomeister.com/forums/help/pab-rules/. If you get this far make sure you read and understand the process before you submit your PAB.

Your frustration is certainly justified and following these steps is a proven method for dispute resolution.

As far as how iNetBet is ranked highly here that is based on their history. There may very well be a processor problem or a problem with you account and they are unlikely to be knocked down in ranking based on one or a few players experiences. Also, what you see or have done on other websites will most likely have no impact on any dealings here, however, once you start the process here you should stay the course until the efforts here have been exhausted.
 

sephus22

Full Member
PABaccred2
Joined
Nov 10, 2008
Location
oregon,usa
Im waiting for a check also.after they stalled for 4 days and then asked me to re-verify all my same documents ive had for 5 years.last time I had a w/d ,same dance.Never seem to have to re -verify when im depositing with both hands tho.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Horseplayer,

Timely processing of withdrawals has always been Inetbet's strength so though its been a frustrating experience for you its gonna come good in the end. The responses you listed in your post were rather neutral though I have personally had brushes with them in the past due to their rude remarks particularly from reps named Alan and James. Actually, Inetbet should have noticed that their responses are not good enough and should pacify you by looking at what's wrong in depth and then give you a detailed reply.

Sephus22: The only time I won a random jackpot at Inetbet they immediately required me to verify my identity though over the past6 months I had deposited and withdrawn numerous times. That said, once verification was complete my funds arrived quickly.
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
Congrats on the win...

Yes from what I've heard Inetbet is actually quite fast at processing withdrawals. They also have some very good deposit match bonuses.

The only drawbacks are the rude responses (I've also had a negative experience with James), what would seem like an unwillingness to close players accounts, and unclear T&Cs.

They seem to be a good casino but could use some improvement. I think you will get paid so just try to hang in there :)
 

sephus22

Full Member
PABaccred2
Joined
Nov 10, 2008
Location
oregon,usa
Horseplayer,

Timely processing of withdrawals has always been Inetbet's strength so though its been a frustrating experience for you its gonna come good in the end. The responses you listed in your post were rather neutral though I have personally had brushes with them in the past due to their rude remarks particularly from reps named Alan and James. Actually, Inetbet should have noticed that their responses are not good enough and should pacify you by looking at what's wrong in depth and then give you a detailed reply.

Sephus22: The only time I won a random jackpot at Inetbet they immediately required me to verify my identity though over the past6 months I had deposited and withdrawn numerous times. That said, once verification was complete my funds arrived quickly.

They say on the faxback page each deposit option must be verified only once.They blamed the re-verify on the processor............
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
Processors come and go and that is a problem with the withdrawals casinos try to do. This is just one issue a player must be more understanding about. All casinos have this problem at least once in a few months...it is a REGULAR issue even to the best paying casinos. This is the chance we take playing on line.

I have been caught in this many times over...and became frustrated , anxious, angry etc...all the things others have felt until I realized it is not just ONE casinos probelm . It is all their problems. So bear with Inetbet. They are a good casino and they will pay...unfortunately, it was their turn to be bitten by the processor issue....like many before them.

.
 

horseplayer

Dormant account
Joined
Mar 24, 2013
Location
Charlotte, NC
Thanks all for the advice

I contacted the rep but have not heard back. How long does it usually take for the rep to respond to private messages?
 

horseplayer

Dormant account
Joined
Mar 24, 2013
Location
Charlotte, NC
No, I wasn't familiar with procedures.

Did you PM the rep before you started this thread?

Is it a problem that I started this thread before contacting rep? I didn't even know reps were here to help resolve issues until the folks in this thread explained it to me. My frustration is at Defcon 5. No one in the organization will give a hint for how long this will take to resolve. They keep telling me I'm in the system but tracking information is unavailable. How long should I wait for a response from their online rep here before we take the next step of opening a PAB?
 

suzecat

Dormant account
Joined
Sep 18, 2004
Location
California
Is it a problem that I started this thread before contacting rep? I didn't even know reps were here to help resolve issues until the folks in this thread explained it to me. My frustration is at Defcon 5. No one in the organization will give a hint for how long this will take to resolve. They keep telling me I'm in the system but tracking information is unavailable. How long should I wait for a response from their online rep here before we take the next step of opening a PAB?




I agree with Googobucs. Chill a bit and maybe read forum rules you agreed to when signing up. :)
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
Is it a problem that I started this thread before contacting rep? I didn't even know reps were here to help resolve issues until the folks in this thread explained it to me. My frustration is at Defcon 5. No one in the organization will give a hint for how long this will take to resolve. They keep telling me I'm in the system but tracking information is unavailable. How long should I wait for a response from their online rep here before we take the next step of opening a PAB?

Anytime you are "not familiar with procedures" ---- send a private message (PM) to one of the mods or one of the longer established members of CM.

It is never good to air your complaints here BEFORE you try to resolve it through all other resources.

Your credibility goes down, especially for a new member. We want new members here........but take the time to get familiar with site, protocols, procedures etc.

Slow down, read resource material and "chill" is very good advice. As long as you are playing at Inetbet and other accredited casinos per the CM rankings, you will always get the help you need. That's what we are here for.

FWIW,
Diane
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Is it a problem that I started this thread before contacting rep? I didn't even know reps were here to help resolve issues until the folks in this thread explained it to me. My frustration is at Defcon 5. No one in the organization will give a hint for how long this will take to resolve. They keep telling me I'm in the system but tracking information is unavailable. How long should I wait for a response from their online rep here before we take the next step of opening a PAB?

When you joined the forum, you agreed to the abide by the forum rules. These rules cover posting complaints:

https://www.casinomeister.com/forums/help/forum-rules/

Also, forum reps are normally those at a higher level of management who normally have the weekends off. You posted this on Friday - you should expect a response on Monday. Exercise a bit of patience - thank you.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
How long should I wait for a response from their online rep here before we take the next step of opening a PAB?

Accred casino reps are expected to reply fairly promptly, as in 24-48 hours. If they don't it's usually because there are "complications" with your issue or they're simply not around (apparently people take vacations and such, madness I know but it does happen. ;) ).

So if you've given it a couple of business days and you haven't received a satisfactory reply feel free to proceed to the Pitch-A-Bitch FAQ. By the time you've read that over -- and yes, it is required reading for all PABers -- you should either have heard from them or be ready to file your PAB.

If you have any further questions about the PAB process feel free to ask here OR contact me via PM Link Outdated / Removed OR email me at [email protected].

Regards,
Max Drayman, Complaints (PAB) Manager, Casinomeister.com

PS. As the others have mentioned you should also consider the Posting Rules to be required reading. You did agree to abide by them when you signed on AND they'll go a long way toward helping you avoid making an asseth of your selfeth here on the forums.
 

iNetBet Promos

Accredited Casino Representative
Joined
Nov 25, 2004
Location
United Kingdom
Hi All,
Apologies for the delay in response.

I did not know that this had been posted here. I was actually just replying to exactly the same complaint from this player on another forum, when I was told that it was on here too. Horseplayer: - I am not sure if you have posted up anywhere else - if you have can you PM me to let me know?

As I posted in reply on the other forum please accept our apologies for this delay in receiving your funds.

As was explained to you in mail correspondence there was an error with the batch that was processed and we are trying to get this resolved - for you and others in the same batch.

At this time I am afraid I cannot give you any further information. As soon as we have this we will be in contact with you.

Unfortunately situations like this do arise sometimes when an outside source has to be used for payments.

Again please accept our apologies. Our accounts team will be in contact in due course.

Best Regards
iNetBet Promos
 

horseplayer

Dormant account
Joined
Mar 24, 2013
Location
Charlotte, NC
I did not know that this had been posted here. I was actually just replying to exactly the same complaint from this player on another forum, when I was told that it was on here too. Horseplayer: - I am not sure if you have posted up anywhere else - if you have can you PM me to let me know?

I have not posted anywhere else. It appears that I just got unlucky with my first experience with your casino. I don't understand all the workings of the processors but 2 weeks seems like an inordinate amount of time to correct any issues you may have.
I would appreciate any updates that you have until we get this resolved. Thank you for responding and any help you may give.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I would appreciate any updates that you have until we get this resolved. Thank you for responding and any help you may give.

Please ensure that you contact them via PM as requested. In case it's not obvious you can do that Link Outdated / Removed.
 

kauphy

Meister Member
Joined
Feb 23, 2007
Location
az
up date.

i have also been waiting for a check from them and they just sent me this, this morning.

From: [email protected]
To: [email protected]
Subject: Re: hi
Date: Tue, 15 Apr 2014 15:56:02 +0100


Hi Kathy,
Thanks for your mail.

I am very sorry I put the wrong name on that last email.

The processors have just notified us that processing of check will recomence today, so we hope all checks will be received within a week.

Apologies again.

If you require any further assistance please let me know.
Regards,
CSR Lynn
iNetBet Accounts

so everyone that has been waiting should be getting paid within the week:);)
 

horseplayer

Dormant account
Joined
Mar 24, 2013
Location
Charlotte, NC
My latest info from Inetbet

The rep on this site has ignored all private messages but I have gotten some additional information in emails with CSR Lynn at inetbet. I'm not sure why I wasted anytime with Emily since she basically has ignored any messages sent to her. Heres' the latest correspondence i have had with Inetbet.

To: support inetbet <[email protected]>
Cc:
Date: Tuesday, April 15 2014 12:12 PM
Subject: RE: Support email from James ([email protected])
What is the status of my check? It has been over 2 weeks now.

Date: Tue, 15 Apr 2014 14:16:15 -0500
From: [email protected]
To: [email protected]
Subject: RE: Support email from James ([email protected])

Hi James,
I believe you have been kept up to date via messages on several forums including casinomeister.
To update...
We have to send funds to the third party processor on a monthly basis. Our funds have been lost by them.
We are of course trying to recover these funds. In the mean time we have sent more funds but this is taking a little time.
I am sorry you are disappointed, I can assure you that I am too. We have some angry players, funds missing and a backlog of work to deal with. I am working around the clock to fix this.
Once again, apologies for any inconvenience caused.
If you require any further assistance please let me know.
Regards,
CSR Lynn
iNetBet Accounts

To: support inetbet <[email protected]>
Cc:
Date: Tuesday, April 15 2014 02:42 PM
Subject: RE: Support email from James ([email protected])

Frankly, my posts are being ignored by your rep on the other websites. I have not received any explanations until this very email. I noticed that another member responded to my thread on casinomeister and you, Lynn, informed them that the processor will recomence issuing checks today and all should be received within a week.

Hi Kathy,
Thanks for your mail.

I am very sorry I put the wrong name on that last email.

The processors have just notified us that processing of check will recomence today, so we hope all checks will be received within a week.

Apologies again.

If you require any further assistance please let me know.
Regards,
CSR Lynn
iNetBet Accounts


I have a better understanding of the problem now and a lot of anguish on my part could have been avoided with this explanation upfront. I'll try to be patient but please keep pushing on my behalf.

Hi James,
Many thanks for the feedback.
The situation has only become clearer to ourselves recently.
We have been chased this up with the processors every day.
We do hope this is resolved soon, please be assure that you will be paid, whether we have lost our funds or not.
Regards,
CSR Lynn
iNetBet Accounts

So, the issue is still not resolved but at least I have more of an explanation than just 'it's a processor problem'. I take Lynn's assurances that they are working hard to resolve the issue in good faith. It's easier to be understanding and a little more patient when you feel the casino has been upfront about the problem.
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
The rep on this site has ignored all private messages but I have gotten some additional information in emails with CSR Lynn at inetbet. I'm not sure why I wasted anytime with Emily since she basically has ignored any messages sent to her.

But please!:rolleyes:

The rep who responded here in this thread was iNetBet Promos, you have answered him here:

https://www.casinomeister.com/forums/threads/inetbet-very-slow-to-pay.61797/

To bash on a single member here, who hasn't been online for 12 days is quite bad if you ask me.
 
Last edited:

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
The rep on this site has ignored all private messages but I have gotten some additional information in emails with CSR Lynn at inetbet. I'm not sure why I wasted anytime with Emily since she basically has ignored any messages sent to her. Heres' the latest correspondence i have had with Inetbet.




So, the issue is still not resolved but at least I have more of an explanation than just 'it's a processor problem'. I take Lynn's assurances that they are working hard to resolve the issue in good faith. It's easier to be understanding and a little more patient when you feel the casino has been upfront about the problem.

I am confused...............InetBet responded here on 4/14 -- indicating they also sent you a PM, so why are you saying you are "ignored".

Maybe you didn't like the answer, but a response was given, right?

Diane
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
I am confused...............InetBet responded here on 4/14 -- indicating they also sent you a PM, so why are you saying you are "ignored".

Maybe you didn't like the answer, but a response was given, right?

Diane

It seems as he sent messages to one rep(Emily, who hasn't been online for 12 days) and the other (iNetBet Promos) came here to explain and then he thinks that Emily ignored him. He is one of those people who thinks that casino employees work all day, all night and never have some time off.
 

horseplayer

Dormant account
Joined
Mar 24, 2013
Location
Charlotte, NC
But please!:rolleyes:

The rep who responded here in this thread was iNetBet Promos, you have answered him here:

https://www.casinomeister.com/forums/threads/inetbet-very-slow-to-pay.61797/

To bash on a single member here, who hasn't been online for 12 days is quite bad if you ask me.


Frankly sir, you don't know what you are talking about.:rolleyes: I have sent several PM's to this on site rep and they were not answered. She finally answered the last PM just now, with the statement that she hadn't seen them. The messages were sent 2 days ago. I'm not bashing when stating a fact. If the onsite Rep doesn't read their PM's why message them at all? It's neither here nor there. I got what I consider to be good responses from CSR Lynn.
 
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