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Resolved Inetbet - support confusion

Discussion in 'Online Casinos' started by jubbluck, Jun 30, 2015.

    Jun 30, 2015
  1. jubbluck

    jubbluck Meister Minion MM

    Occupation:
    health industry
    Location:
    far far away
    I have tried every possible way to try to get some support from inetbet, emails, private pm you name it and not one response :mad:
    I had a win, requested withdraw to Neteller at 2am Sunday morning Aus time, and now as of 11.50 am Tuesday it is still pending and reversible. Arghhh!!!

    Is anyone else waiting for payments or support?

    I always try to sort this type of issue privately but I'm so frustrated at the lack of responses that I'm actually getting concerned that something might be wrong at inetbet :eek2:
     
  2. Jun 30, 2015
  3. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    Pm'ing the rep is about the only way to get through to these guys. If you are not getting a response after 2 or 3 days you should notify Bryan so he can look into it.

    They should be responding to messages from members here.
     
    1 person likes this.
  4. Jun 30, 2015
  5. iNetBet Promos

    iNetBet Promos Accredited Casino Representative

    Occupation:
    Manager
    Location:
    United Kingdom
    Hi Jubbluck,
    Please PM me as we have no outstanding email at support as far as I can see
    Our accounts team also emailed you on the day of your withdrawal and we have received no reply to that either.
    I look forward to hearing from you
    Best Regards
    iNetBet Promos


    Seen your PM & replied :)
     
  6. Jun 30, 2015
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Given the situation -- no reply to CS, no emails, one PM, weekend, etc -- the original "no support" title seems uncalled for. Changed to better reflect the actual circumstances.

    Emailing is preferred, during office hours it is my experience that they do stay on top of (legit) issues. It's important to remember that what we see here on the forums is often not a good reflection of the truth behind the issues.
     
  8. Jul 1, 2015
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FTR, just heard from the OP that they've been paid in full.
     
    3 people like this.
  10. Jul 1, 2015
  11. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    That's good. I'd like to know what the problem was with support emails, though?
     
  12. Jul 1, 2015
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I understand that new info has come to light so perhaps the OP can comment further on the email issues. In any case they say they're headed for greener pastures. C'est la vie.

    Later: I think it's worth noting that the OP was paid within 1 business day.
     
    Last edited: Jul 1, 2015
    1 person likes this.
  14. Jul 1, 2015
  15. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Personal opinion only: I think non USA players would be doing themselves a favor to avoid USA facing casinos anyway.

    Thanks for replying Max. :thumbsup:
     
  16. Jul 1, 2015
  17. horseplayer

    horseplayer Senior Member MM

    Occupation:
    NA
    Location:
    Charlotte, NC
    I hope they do. I'd like to know what new light has been shown on the email issues. They seem to conveniently not receive emails at times based on my experience.
     
  18. Jul 2, 2015
  19. iNetBet Promos

    iNetBet Promos Accredited Casino Representative

    Occupation:
    Manager
    Location:
    United Kingdom
    Hi All,
    Just to clarify - it was very simple really - we were replying to all of the emails received, however Jubblucks email software was blocking these/putting them in spam. Once they had fixed this issue on their end all emails were received fine.
    Best Regards
    iNetBet Promos
     
    3 people like this.
  20. Jul 2, 2015
  21. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space
    In my recent experience Inetbet has really stepped up in how they treat me as a player. So far no complaints and they have responded to my issues in a player friendly way. This is just my 2 cents.
     
    1 person likes this.

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