- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
I dont want to sound harsh but what do you guys think of the following:
As there is no live chat I sent a simple e-mail to support to get a copy of the paigow poker house rules on how the dealer/banker sets the cards. This was not shown in the help file in the game. Here goes:
Me: My account is xxxxx. Can you kindly let me have a copy of the paigow poker house rules.
Inet: The rules can be found in the help button in the game itself. The links are here.
Me: Thanks for the link. What I mean is how the banker sets the cards. It's not shown here (the link).
Inet: I am sorry but I dont know what you mean by set the cards.
Me: The house way. That's how the dealer sets the cards.
Inet: I am sorry. I dont understand your question. Can you be a little more specific?
I gave up trying and didnt send any more e-mails at this point. I would have thought that my question was crystal clear and that since it wasnt live chat, the CSR had plenty of time to look into this. I believe that Inetbet should pay attention to these sort of things when they attempt to improve their customer service. Any comments, Inetbet Promos?
As there is no live chat I sent a simple e-mail to support to get a copy of the paigow poker house rules on how the dealer/banker sets the cards. This was not shown in the help file in the game. Here goes:
Me: My account is xxxxx. Can you kindly let me have a copy of the paigow poker house rules.
Inet: The rules can be found in the help button in the game itself. The links are here.
Me: Thanks for the link. What I mean is how the banker sets the cards. It's not shown here (the link).
Inet: I am sorry but I dont know what you mean by set the cards.
Me: The house way. That's how the dealer sets the cards.
Inet: I am sorry. I dont understand your question. Can you be a little more specific?
I gave up trying and didnt send any more e-mails at this point. I would have thought that my question was crystal clear and that since it wasnt live chat, the CSR had plenty of time to look into this. I believe that Inetbet should pay attention to these sort of things when they attempt to improve their customer service. Any comments, Inetbet Promos?