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INetBet Not Responding

Discussion in 'Online Casinos' started by curepdd, Dec 28, 2011.

    Dec 28, 2011
  1. curepdd

    curepdd Dormant account

    Occupation:
    Administrator
    Location:
    U.S.
    I wanted to deposit at Inetbet for the first time last week but my CC didn't work (it has at every other casino I've tried) - it was preauthorized. I was told by INetBet customer Support that I needed to send in my documents, and once approved, I would be able to deposit and withdraw freely.

    So I sent in my documents - never had an issue being approved before at another casino. Then I got a message back:

    Thanks for your mail.

    We checked your forms. The bank details provided do not appear to be that of your local branch? Please could you update accordingly?

    I replied explaining that my bank doesn't have a local branch, I had given them the ACH information on the web site. I could give them another bank (Wells Fargo), but their wire info has an address in San Francisco which is also thousands of miles away also from where I live.

    Why does it matter if my bank 'ACH address' is local or not anyway? What if I choose to have a check sent? Why is this needed to verify my id?

    So I replied to them 5 days ago, and haven't heard back. Then I replied again this morning, and haven't heard back. Now INetBet has my ID info, my CC, but refuses to reply to my emails.
    How can a reputable casino (a) not reply - the emails and documents are simply sent to This email is not visible to you., and (b) not have a chat or phone number?
     
  2. Dec 28, 2011
  3. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    Inetbet is a good casino, but their email is hit and miss. They do pay and I trust them in that regard. I would contact the rep here via PM.
    I would have tried contacting the rep here on the forums prior to posting a thread.
    Support and the ways to get quick responses have been an ongoing issue with them, as others will attest.
     
  4. Dec 28, 2011
  5. MaddMattG

    MaddMattG Dormant account PABaccred2

    Occupation:
    Fixit Guy
    Location:
    PA
    Try emailing them again now.

    They were not responding to emails after Friday noonish until late Monday morning for me.
     
  6. Dec 28, 2011
  7. fasth

    fasth Dormant account

    Occupation:
    casino
    Location:
    canada
    still boogles me why people think this is a good casino.... no communication for players 3 days...
     
  8. Dec 28, 2011
  9. curepdd

    curepdd Dormant account

    Occupation:
    Administrator
    Location:
    U.S.
    Received reply from INetBet

    I received a reply from INetBet at 6am this morning saying my documents were approved. They also said they sent several replies but didn't receive a response (I did check my spam folder but couldn't find any messages from them). Perhaps there were some issues with the email the last couple of days?

    I do want to say that INetBet did respond very quickly to my previous emails (within a few minutes). I don't mind using email if as long as the response is fairly quick. The bottom line to me is whether the site pays or not (even if it takes a few days).

    Thanks INetBet
     
  10. Dec 28, 2011
  11. all4greed

    all4greed Now we can do business.

    Occupation:
    Misc.
    Location:
    Pacific NW
    Emily has stated that I've also received response emails that fail to arrive in my mailbox. However, when I forward emails again with SECOND REQUEST following the original subject title, I always get a response. If I don't, it's a 50/50 chance I'll see a response email. So be it.

    I think they got hammered a bit over the holiday weekend as my 12/23 withdrawal was approved this morning.
     

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