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Inetbet not responding to any emails, trying to get my faxback form approved! wtf???

Discussion in 'Payment Processing Issues' started by KipDrordy, Oct 24, 2012.

    Oct 24, 2012
  1. KipDrordy

    KipDrordy Dormant account

    Occupation:
    IT
    Location:
    NJ
    made a deposit sunday, sent in faxback form and drivers license too, tried to make a cashout, getting auto-declined because they dont have my forms approved yet. I have emailed them 3 times in the last 3 days, no response. I even PM'd Emily the manager yesterday here, no response. When i had password problems lat week they responded in minutes to get me logged in.... Anyone have any ideas if this place is just dodging me trying to keep me playing rather than doing the right thing and responding and approving my docs so i can get my money?? Im wondering how this casino is accredited yet theyre unresponsive. Please help, anybody! thank you in advance.
     
  2. Oct 24, 2012
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    2 people like this.
  4. Oct 24, 2012
  5. KipDrordy

    KipDrordy Dormant account

    Occupation:
    IT
    Location:
    NJ
    Thank you! I just sent them a PM too.
     
  6. Oct 24, 2012
  7. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Great! I do know that they have problems recieving some mails from time to time, but I know they will answer your pm so you can find a way to work it out. Good luck!:)
     
  8. Oct 24, 2012
  9. gambler777

    gambler777 Experienced Member PABaccred

    Occupation:
    paraprofessional
    Location:
    USA
    I have been waiting for a 50.00 paymycard since the end of September. No replies to some emails, when they do reply, they have another excuse, have sent paymycard form 3 times. Last time they requested all this my cards were compromised. So really hate sending 3 times. Don't know why they don't even bother to acknowledge. Sent last one on 18th and didn't hear from them again until I sent another email yesterday asking where my funds were. Now they say zip file forwarded when I never sent a zip file and apparently they can't even find the email from the 18th. So I guess I have to email them every single day to get 50 dollars. Used to be my casino of choice, but no more, they just took me for thousands and I should not have stayed as long as I did. and people are worried about Clubworld being accredited. Communication with INB is a thousand times worse than clubworld.
     
  10. Oct 24, 2012
  11. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    I don't like this story at all. Time to get INB off the accredited list - they should respond in a timely manner at all times (not only for password recoveries) and process verification and withdrawals asap.
     
  12. Oct 24, 2012
  13. secret2

    secret2 irishbrit62 MM

    Occupation:
    driver
    Location:
    New York, United States
    Just a question, here regarding emails to and from Inetbet:

    I have yahoo as my current email, so maybe this is problem? I am considering using a Gmail account...do you think this would make a difference?
     
  14. Oct 24, 2012
  15. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    If anyone are having problems to get through then trying to change email is of course the best way to find out if that is the problem.
    I have hotmail and I have been getting every single mail for three years, and always a reply in time.
    If that would stop working I wouldn't blame them, I would try another way of getting through.
     
    1 person likes this.
  16. Oct 24, 2012
  17. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    This has nothing to do with their slow verification and withdrawal process. I receive all emails from Inetbet (promos) to my hotmail account. A casino can't hide behind email accounts either or not working. They should offer an alternative (like live chat, which has already been mentioned at CM many times before).
     
  18. Oct 25, 2012
  19. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    We have different views on this, but I was replying to secret's post.
    I rarily use live chat so for me it's not necessary.
     
  20. Oct 25, 2012
  21. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Yes, we do. Inetbet promptly responded -by email- when the OP had lost his password, but when it comes to processing his verification and withdrawal they suddenly don't receive his emails, or if they did send one or more emails, the OP fails to receive them? Mmm, I just don't buy that.
     
  22. Oct 25, 2012
  23. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    This could be the root of the problem but shouldnt it be Inetbet who has to inform players about this? Otherwise, how the heck would they know that its necessary to change email provider?
     
  24. Oct 25, 2012
  25. secret2

    secret2 irishbrit62 MM

    Occupation:
    driver
    Location:
    New York, United States
    Chu, i do remember Inetbet stating in their reply box section..ya know,when you have to input your name, email and question? ..that they may have problems with yahoo email accounts.

    So I am going to email them using my Yahoo account to inform them of my new Gmail account. Hopefully they will get the message.;)

     
    3 people like this.
  26. Oct 25, 2012
  27. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    It still does not explain why INB received the OP's email about password retrieval in the first place and failed to receive any further emails concerning his verification and withdrawal. It leads me to think that the email account is not the root of the problem here...
     
  28. Oct 25, 2012
  29. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    History seems to repeat it self on a regular basis with Inet for this very reason, how many threads in the last few years, I can remember at least 5. They really should have alternate means of communication but simply refuse.
     
  30. Oct 25, 2012
  31. iNetBet Promos

    iNetBet Promos Accredited Casino Representative

    Occupation:
    Manager
    Location:
    United Kingdom
    Hi kipdrordy,
    Please check my PM reply to you.
    Best Regards
    iNetBet Promos
     
  32. Oct 25, 2012
  33. KipDrordy

    KipDrordy Dormant account

    Occupation:
    IT
    Location:
    NJ
    I got a PM from Inet PRomos, i re-emailed my docs, and this time they replied. But my docs werent complete, so i sent them what they required, havent gotten a response to the updated faxback form sent, but hoping they do soon. Emily also got back to me on here. Thanks Promos and Emily..but i have to ask am i going to have to try to come here and PM you everytime my emails go unresponded after over 2 days of waiting?
     
  34. Oct 25, 2012
  35. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Have they told you any reason for why they didn't reply the first time?
     
  36. Oct 26, 2012
  37. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    Well, yes. This is the ONLY alternative means you have to chase up an email. The only other is to just email again, but this is no less likely to be ignored than the first, unless of course the tin foil hat brigade are correct in saying that iNetBet pick and choose which emails to deal with and which to ignore.

    If iNetBet deem that having a rep do front line CS is the only back up service they are going to offer, it's up to them. They had better tell all their players to consider signing up here so that they can send PMs to the rep when emails don't work.
     
  38. Oct 26, 2012
  39. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    Just curious, I notice that on iNetBet's website they have a 'Call me back' thingie, has anyone ever used that?
     

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