InetBet-No Response to Emails

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
It totally ticks me off that InetBet still has no live chat or phone support and now they take forever to respond to emails.

I have constant problems with their software especially since they installed new lobby. I was on a roll yesterday and then the problems started.

Now I have been waiting 7 hours since emailing them to credit the 10% bonus on quicktender deposits. Numerous emails with no response.

Think I will be scratching them from my play list.

Their support is not very good.:mad:
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
What?... are you kidding

I deposit tons here. They spent money on changing their lobby, which I find worse than the old lobby. Yet, they still have no chat support or phone support. Given that, they should respond to emails quickly.

A player can't be expected to wait hours to find out if they have met wagering on their comp point deposit.

It totally is not good management, period.
 

DaveG39

Full Member
Joined
Jul 19, 2009
Location
Glendale,CA,USA
I only started playing at Inetbet a couple weeks ago, so I don't know what the "old lobby" looked like, but I love the "new" one. Since I am a noob there, and using QT for the first time for withdrawals, I've sent numerous emails/questions and had all of them answered within a couple hours. Even faster if I use the 24/7 support form on their site ( 1 hr max). I miss the live chat on Rushmore, but this is nearly as good (and I don't miss the late payments). Did you check your Junk Mail for responses? They also specifically mention on their site that Yahoo Mail has them blocked and they won't respomnd to players with Yahoo addresses.

PM the Inetbet rep here and they can probably help.
 
Last edited:

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I deposit tons here. They spent money on changing their lobby, which I find worse than the old lobby. Yet, they still have no chat support or phone support. Given that, they should respond to emails quickly.

A player can't be expected to wait hours to find out if they have met wagering on their comp point deposit.

It totally is not good management, period.

This has been a continual complaint for a VERY long time.

When there are problems, emails go unanswered, and NO INFORMATION WHATSOEVER gets out to players, who have absolutely NO idea WTF the "problem" might be.

iNetBet have often experienced problems like this, and have eventually surfaced to excuse players' inconvenience by explaining it was due to a large number of players sending in emails.

A better way to manage this problem would be when they KNOW a specific problem has arisen, either because they have spotted it, or they have received a number of emails about it, put a LOBBY MESSAGE up on that new expensive lobby they have spent money on. THEY are the operators, and RTG have had this "lobby message" facility for a long while. THEY really should have thought of this, they should NOT have to hear it from players.

The benefits are obvious, but it seems not so to iNetBet, so I will state the main benefit.

The lobby message indicates a problem, and what is being done. PLAYERS realise the casino is aware, and also players realise it is a general issue, not one specific to their account. They will therefore NOT email about the problem, but will check back with the lobby message. CS then have far more time to deal with emails that ARE specific to players' accounts, without being swamped by emails about a general problem.

The fact this has coincided with problems with the lobby looks like yet again this is such a case, they probably ARE working on it, but NO-ONE can be arsed to tell players, who may think they still need SPECIFIC help for the problem, and are thus making the situation even WORSE by sending emails, reminders, and reminders of reminders.
Players who genuinely want SPECIFIC help or service have been swamped by the above, so as far as they are concerned, their problem IS specifc and DOES require an individual response and/or action, but they are receiving no reply and are seeing no service (by checking their account, and finding what needs to be done has still to be done).
Players in this situation have only one realistic choice, PLAY ELSEWHERE for now, until iNetBet graces them with some CS. Players displaced by these regular instances of nil communication with iNetBet, for whatever reason, may decide to REMAIN at the alternate casino they initially went to just while they were waiting for iNetBet to sort themselves out. There have been many new RTG entrants to the accredited list, and NONE have the archaic support options of iNetBet.

In a forum community, it takes only ONE active member to be able to contact iNetBet and be told what is going on, and they can tell the rest of us. Where casinos have other contact options, this tends to happen. If it is ignored emails, a player might try live chat, or phone if they are in a country where there is a free phone number published. They can then usually find out from CS what is going on, and invariably it turns out to be a general issue that is being worked on already.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
You do know about the reps on the forums here, yes?

emily_hanson and iNetBet Promos.

PM them directly, no email hassles.

Whether they do, or not, the reps are NOT here to do the simple job of ensuring a reply to player emails. Reps are here to address issues that cannot be resolved through normal channels, and in any case, are less likely to respond over the weekend, or even during the week in the timeframe needed for such straight forward support queries as "can you add my 10% quicktender bonus", or "have I met WR yet".

It all boils down to one thing. If iNetBet email breaks down, it brings down the ENTIRE OPERATION as far as players are concerned, and iNetBet email KEEPS ON breaking down like this, prompting the inevitable thread "iNetBet ignoring emails", or some similar variant.

If players take this advice, the reps will be spending this week handling trivia, rather than more serious issues. This will STILL have players waiting for a reply from the rep, and for issues where near IMMEDIATE response or action was both required, and promised, under the terms of service.

Players who don't bother the rep have no idea whether their email is ignored, lost, or simply in a queue - and UNTIL one of the reps enlightens us here, we STILL don't know whether it is simply a case of waiting, or having to resend to CS or the rep details of the problem.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Whether they do, or not, the reps are NOT here to do the simple job of ensuring a reply to player emails. Reps are here to address issues that cannot be resolved through normal channels....

(A) I never suggested that the reps were here to "ensure a reply to player emails". Those were your words, not mine.

And (B) the reps are here to help Casinomeister members, period. Whether that is before or after "normal channels" is not relevant. As it says right on CM's home page "Have a question or complaint? You can contact them here" which is exactly what I was suggesting the OP might want to do.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
(A) I never suggested that the reps were here to "ensure a reply to player emails". Those were your words, not mine.

And (B) the reps are here to help Casinomeister members, period. Whether that is before or after "normal channels" is not relevant. As it says right on CM's home page "Have a question or complaint? You can contact them here" which is exactly what I was suggesting the OP might want to do.

Fair enough, but this is a persistent issue with iNetBet, and they just do NOT seem to be listening to players who want JUST ONE backup method of communication for when email fails. What is so hard about having a phone next to the computer terminal for the CS reps - most other casinos can manage it. Players have already contacted the rep over this issue in the past, and although the rep has explained what happened, NOTHING has been put in place for the inevitable next occurrence, and so we have this thread.

I do not know what has become of this, but I do not see any explanation of what happened this time. Maybe it all fixed itself, and no-one contacted the rep.

Casinos are well aware that "instant gratification" is the name of the game, they use this argument to defend NOT asking for verification up front because making players wait a few hours is no good, yet this no longer seems to apply when they are at iNetBet, where an email system that occasionally results in a 2 day wait for a reply is STILL considered fully fit for purpose.
 

DaveG39

Full Member
Joined
Jul 19, 2009
Location
Glendale,CA,USA
It must be a sporadic problem because some have it and some don't, and those are the worst to diagnose, and the most fustrating when you end up a victim. I've never had a problem sending to Inetbet. One time an email that they said they sent didn't get to me the first time.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
but this is a persistent issue with iNetBet
Simple fix. Quit playing there and you will not have to complain about the same ole, same ole because as you see, they couldn't give a rat's care what players think...and it is not going to change so either quit playing there or accept it and quit worrying about it..

Just say no...and all will be good..one less complaint...money talks and when it walks..it will be noticed a lot faster..

.
 

just play

closed account
Joined
Jan 27, 2006
Location
USA
Simple fix. Quit playing there and you will not have to complain about the same ole, same ole because as you see, they couldn't give a rat's care what players think...and it is not going to change so either quit playing there or accept it and quit worrying about it..

Just say no...and all will be good..one less complaint...money talks and when it walks..it will be noticed a lot faster..

.


Exactly! I stopped playing there a long time ago and haven't looked back. There are plenty of good RTG's to play at, why waste time with them.

Even ONE hour is too long to wait for a reply, get live chat or phone, EVERY other casino has it.
 

Stovetopp

Senior Member
MM
Joined
Jul 11, 2008
Location
On the Beach
Speaking of the devil (INETBET) Am I the only one which shows a zero balance
on the lobby screen although there are funds in the account? They didn't tell me if I was the only one but since it started I have used 3 computers and the results are the same

I don't know what the problem is with the OP, but INETBET paid me very fast after winning big time on their original introductory bonus....So in my book they are an up and up casino.....Yes the email is a problem so I use hotmail now, but now I still receive mail at yahoo from INETBET.....LOL
 

bryand

Beach Bum
Joined
Jan 9, 2008
Location
Just Across the Hudson River
Like I've posted before, Inet is no-nonsense, no-BS and certainly not warm and fuzzy. But they are always fair, pay quickly and reward player loyalty.

I agree with the advice previously given to go elsewhere if Inet isn't rocking you out.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Yes, I get the zero balance in the lobby too. First time was after a disconnect, was a little heart-stopping.

I do play Inetbet, the only RTG I've had a cashout at (a couple of small ones from ND chips). They offer good loyalty bonuses, and quick payments.

But the lack of live support is an issue for me, since emails are not always speedy. If I have a question prior to a deposit about a coupon, if I don't receive a response swiftly, that deposit usually goes elsewhere because I'm looking to play.
 
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