I deposit tons here. They spent money on changing their lobby, which I find worse than the old lobby. Yet, they still have no chat support or phone support. Given that, they should respond to emails quickly.
A player can't be expected to wait hours to find out if they have met wagering on their comp point deposit.
It totally is not good management, period.
This has been a continual complaint for a VERY long time.
When there are problems, emails go unanswered, and NO INFORMATION WHATSOEVER gets out to players, who have absolutely NO idea WTF the "problem" might be.
iNetBet have often experienced problems like this, and have eventually surfaced to excuse players' inconvenience by explaining it was due to a large number of players sending in emails.
A better way to manage this problem would be when they KNOW a specific problem has arisen, either because they have spotted it, or they have received a number of emails about it, put a LOBBY MESSAGE up on that new expensive lobby they have spent money on. THEY are the operators, and RTG have had this "lobby message" facility for a long while. THEY really should have thought of this, they should NOT have to hear it from players.
The benefits are obvious, but it seems not so to iNetBet, so I will state the main benefit.
The lobby message indicates a problem, and what is being done. PLAYERS realise the casino is aware, and also players realise it is a general issue, not one specific to their account. They will therefore NOT email about the problem, but will check back with the lobby message. CS then have far more time to deal with emails that ARE specific to players' accounts, without being swamped by emails about a general problem.
The fact this has coincided with problems with the lobby looks like yet again this is such a case, they probably ARE working on it, but NO-ONE can be arsed to tell players, who may think they still need SPECIFIC help for the problem, and are thus making the situation even WORSE by sending emails, reminders, and reminders of reminders.
Players who genuinely want SPECIFIC help or service have been swamped by the above, so as far as they are concerned, their problem IS specifc and DOES require an individual response and/or action, but they are receiving no reply and are seeing no service (by checking their account, and finding what needs to be done has still to be done).
Players in this situation have only one realistic choice, PLAY ELSEWHERE for now, until iNetBet graces them with some CS. Players displaced by these regular instances of nil communication with iNetBet, for whatever reason, may decide to REMAIN at the alternate casino they initially went to just while they were waiting for iNetBet to sort themselves out. There have been many new RTG entrants to the accredited list, and NONE have the archaic support options of iNetBet.
In a forum community, it takes only ONE active member to be able to contact iNetBet and be told what is going on, and they can tell the rest of us. Where casinos have other contact options, this tends to happen. If it is ignored emails, a player might try live chat, or phone if they are in a country where there is a free phone number published. They can then usually find out from CS what is going on, and invariably it turns out to be a general issue that is being worked on already.
patience
