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Bonus Complaint Inetbet No Deposit Bonus Funds removed

Discussion in 'Casino Complaints - Bonus Issues' started by size55, Jan 11, 2015.

    Jan 11, 2015
  1. size55

    size55 Non-Gambler

    Occupation:
    working
    Location:
    Deutschland
    I used a no deposit bonus for Inetbet.com and after I had finished the wagering I requested a payout for about 20$:

    Look at this:
    We're sorry, but your NETeller payout request of $ 20.00 USD has been declined.
    Payout Comments: Sorry but this free chip is for depositing players only.

    We thank you for your continued business and are always available if you should have any questions.


    Then I asked the support for that and I found out that my funds were totally removed. Great isnt it ? I ' ve never experienced that my whole bonus founds were removed because I didnt deposit. I know it from other casinos that you get a message like ' You have to deposit to cashout your bonus funds.. ' but on Inetbet the funds are gone and I have no chance to get these anymore.

    Why I get this information after the payout request and not before ?:mad:
     
  2. Jan 11, 2015
  3. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    Simple to answer. You need to read their rules first.
    All of their rules, not just the specific bonus rules. They are in different places but you can find them if you search.

    Do the same everywhere before you use any bonuses and you'll be fine.
     
  4. Jan 11, 2015
  5. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    Have you attempted to contact their rep.? When you register at Casinomeister there are instructions you are supposed to read and follow concerning posting complaints here. Follow those instructions and you will see if anything can be done.
     
  6. Jan 11, 2015
  7. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    It depends on where you got the free chip from. They have a free chip on their website for new players who first open an account. If that's the one you used then you should contact the rep and clarify it.

    If it was one of the Christmas or New Years freebies or special Facebook coupons, those are only for recent depositing players and the terms are usually on the same page right under the coupon.

    If it was one of those, depositing after claiming a coupon you're not eligible for won't make a difference.
     
    3 people like this.

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