- Joined
- Jun 17, 2004
- Location
- Haverhill
When I send an email to Bodog customer support, I get an immediate automated response acknowledging the receipt of my email, I get a tracking ID used to reference all future discussion about the subject of the email I sent, and I get an estimated time frame for Bodog to respond.
When I send an email to iNetBet ... it literally goes into the ether. Did they receive it? Did they read it? Did they ignore it? Are they going to respond? Who knows ...
Congratulations to those of you who receive replies in a timely fashion to 100% of the emails that you send to iNetBet. They do not do this for all of their customers.
When a company decides to use only one medium for their customer support (email), and do away with telephone and live chat support, then you would think that they could put in some effort into ensuring the quality of support delivered through that medium.
When I send an email to iNetBet ... it literally goes into the ether. Did they receive it? Did they read it? Did they ignore it? Are they going to respond? Who knows ...
Congratulations to those of you who receive replies in a timely fashion to 100% of the emails that you send to iNetBet. They do not do this for all of their customers.
When a company decides to use only one medium for their customer support (email), and do away with telephone and live chat support, then you would think that they could put in some effort into ensuring the quality of support delivered through that medium.