Bogus Complaint INETBET Don't pay

[LuckyDalia26]

Obviously they are ok regarding payments, or they would not be accredited.

INETBET may pay out customers but let's face it, INETBET is extremely unprofessional in how they handled this.

Here we have a long term older player on INETBET that legitimately did not understand why his winnings were taken from him. It is clear and obvious that he did not understand or he would not have continued making deposits using LINK5 if he knew winnings would be void. Clearly he did not know or would have not made another deposit using LINK5 under that promotion again.

So we have a long term older customer on INETBET (whether being a long term older player makes a difference or not that is besides the issue) however he emailed and emailed many times seeking answers from INETBET and they did not even return his emails or give him the common courtesy of taking the time to explain it to him being a so called “accredited casino.”

The OP then emailed Tom the INETBET representative and waited a week with no reply back.

The OP wrote in his own words - “I don't like use this mode for complaint but are forced.
I wrote to Tom and I waited a week the answer. No answer. “

The OP then expresses how he feels about how INETBET handled the situation here-

“Sorry but I am very angry because I'm an old player ever faithful and by a accredited casino I would have expected a different treatment. “

Who wouldn't be frustrated and upset if in the OP's shoes?

Question:
Did INETBET make an error in not paying out the OP's winnings?

Answer:
NO as the terms of the promotion were broken however confusing some of them may be.

Question:
Did INETBET make an error in how they handled this situation as far as communication goes customer service wise?

Answer:
Absolutely YES, clearly, obviously and certainly.

The OP was ignored, no replies to his many emails, he waited patiently and then attempted emailing the INETBET representative waiting another week with still no reply or explanation that he understood given to him.

The OP in his own words was forced to start this thread.
“I don't like use this mode for complaint but are forced.”

The OP's complaint should not be labeled as a Bogus complaint as it was a Legitimate complaint - it was the statement about INETBET not paying players out that should be considered Bogus; most of the people on this thread from reading it had a hard time understanding the terms and conditions on the INETBET promotion and it took Tom one of their representatives having to explain it in simplified terms on page 5 before getting it.

The complaint by the OP was legitimate and even understandable considering that INETBET did not take the time or give him the courtesy of returning any of his emails explaining it to him.

The statement that INETBET does not pay out should be considered a bogus statement but the complaint in itself was sincere, understandable and legitimate.

INETBET handled themselves poorly and extremely unprofessional in this situation being an accredited casino.

So the questions change:

Question:
Does INETBET pay out their players that legitimately win that follow the terms and conditions on their site and promotions however confusing some of them may be?

Answer:
YES

Question:
Does INETBET have good customer communication and service being an accredited casino?

Answer:
Absolutely NO – In this case extremely unprofessional.

I feel for the OP as well and in my opinion INETBET in the very least should have offered something compensation wise for all the time, effort and frustrations in even having to wait weeks upon weeks for an explanation. His emails were ignored, he was forced to contact the online rep and start this thread with a legitimate and understandable complaint; not having an explanation given to him that he understood of why his winnings were denied.

 

[maxd]

The response of private maxd was so clear and peremptory as to seem written by the casino and not by those who should be on your side.....

"On your side"? Check the masthead at the top of any page on this site. You'll see it says "Advocate of Fair Play", not "On Your Side" or "We'll be your champion no matter what" or any such thing.

The point is that we look at each and every case based on the best facts that we can aquire and use "fair play" as our guiding principle. Always, regardless of where the complaint comes from or who it is made against.

In your case you've stated that you did not read the Terms but that somehow shouldn't matter, that the Terms violation should be overlooked specifically for you. You're not asking for "fair play", you're asking the casino to ignore their Terms for your benefit.

I strongly suspect that most other players who DO read the Terms and DO go to considerable effort to comply with them would not consider it very fair for the casino to suddenly forget those Terms for you personally because you "did not draw any advantage" by ignoring said Terms and doing something else entirely.

As to the rest of it, your communications or lack thereof with the casino and such, I can't comment on. That wasn't what the PAB was about so I have no meaningful insight into that.

Finally, if you "never believed in this possibility of PAB" then (a) you don't know much about the success rate of the PAB process and (b) please do me the kindness of not using the PAB process the next time you want assistance. I have plenty of other cases I can be spending my time on and most of those folks won't be belly-aching about how shit our process is at the end of their PABs.

 

[rena35]

It's done and decided. I am deeply sorry for you also but rules are rules nothing can be done or gained from continuing to dwell on it.

 

[SlotsLover]

I disagree

As I read it the Terms specified a specific progression from one deposit to the next. The OP did not follow that progression and therefor violated the Terms. Sorry but where is the confusion?

If the Terms said you must deposit 10, then 20, then 50, then 100, then stop and you did something else -- say 10-20-100-200 -- then you would have violated the Terms. Simples, no?

I'm not saying the Terms necessarily MADE GOOD SENSE but that's not the point. They aren't required to. They are an offer made by a casino and they're free to lay out whatever hoops-for-jumping that they care to. If player agrees to participate then player should follow the prescribed obstacle course as it was defined by the casino. Don't like it? Beauty, don't play!

Apologies if I missed your point but I don't see that there's much room for equivocation here. That's doubly true (I would think) given that the OP didn't even read the Terms.

Max, I respect your decision and opinion but I respectfully disagree. I don't agree that the OP playing a too high amount on a losing deposit should affect the next code. Each code should be independent as the OP already put themselves in a no win situation on the too-great deposit. I simply think Inet's interpretation of the rule is not the most common or obvious one. Seems to me like too narrow a reading of the rules, because player disadvantaged themselves, not inet. Had the win been on the too-great deposit, I would agree completely.

May have to agree to disagree. That's ok

 

[chuchu59]

Max, I respect your decision and opinion but I respectfully disagree. I don't agree that the OP playing a too high amount on a losing deposit should affect the next code. Each code should be independent as the OP already put themselves in a no win situation on the too-great deposit. I simply think Inet's interpretation of the rule is not the most common or obvious one. Seems to me like too narrow a reading of the rules, because player disadvantaged themselves, not inet. Had the win been on the too-great deposit, I would agree completely.

May have to agree to disagree. That's ok

Count me in. I also disagree. Though the promotion in question is a multi-tiered promo, the fact that the OP zeroed out means that he/she is starting afresh. The player is placed in a no-win situation from the onset. The casino, as far as I can read from this thread, made no attempt to relay the true reasons for the denial of winnings and refused to communicate. Where each deposit(with a bonus) cannot be judged on its own merits after zeroing out the player is placed at a disadvantaged position. In addition, the casino made no attempt to prevent players from redeeming the coupons in sequence. I know that the RTG software has this function. CW enables players to claim free chips after a deposit code is redeemed, the deposit made and playthrough completed or zeroed out. I do not know about Inetbet's intentions but they certainly did not make good use of the RTG tool.

 

[maxd]

May have to agree to disagree. That's ok

Indeed! No worries

 

[bpb]

Yet another case of

Deposit and lose ... thanks for the monies

Deposit and win ... oops, you broke obscure term 23.12 (b). Here's your deposit back, we don't have to give it to you but we're such a nice accredited casino so we will you sucker.

Why online casinos are allowed to freeroll players is beyond me.

 

[bonuskeeper]

"On your side"? Check the masthead at the top of any page on this site. You'll see it says "Advocate of Fair Play".

What does it mean "fair play"? Means fairness, honesty, loyalty and good faith in action.

Why do you ask me this question?
Why "fair play" must be my only against iNetBet and not the other?

I think I have always had "fair play" to iNetBet and all the Casino in which I play.

INetBet could have "fair play" towards me and admit that the error was inadvertent and that has not brought me any advantage.
I think it would be a nice gesture on the part of one of the most accredited casino.
Instead I found only silence.

But these considerations should not make them that defines "advocate of fair play"?

 

[maxd]

iNetBet could have "fair play" towards me and admit that the error was inadvertent ... I think it would be a nice gesture ....

1. how would they know whether the error was intentional or not? You have said that you had not read the Terms. I would say that makes your "error" 100% intentional because YOU IGNORED THE TERMS.
2. the Terms don't say "if you break the Terms unintentionally we will overlook it and give you a break".
3. it might be "nice" but they are not required to do any such thing. Nor IMO should they.

You keep harping on with this "unintentional", "no advantage" business as if that somehow puts you above the Terms. It does not. It means nothing because it's not about your intentions. All this has ever been about is your respect for the Terms regardless of what your opinion of them may (now) be. Your complaint is only about your attempt to be exempted from the Terms because it would put money in your pocket.

The bottom line is that you are trying to justify your greed by claiming ignorance and innocence. No matter how many times you repeat your mantra the fact is that your errors are not the casino's fault. By trying to make it seem as if they are you are falsely accusing the casino. Intentionally. That is deceitful.

I sincerely hope this casino and any others you may play at turn the deafest of ears to your "bend the rules for me Me ME!" BS.

 

[Casinomeister]

@bonuskeeper

Max is spot on with his comments here. You want the casino to make an exception to your error, but where does that leave the multitude of players who diligently read and follow the posted terms and conditions? It would be a slap in the face to those who invest the time to do their own due diligence.

I'm upgrading this thread to closed since it seems to only be a platform for your insistence on special treatment. Badgering is not the way to deal with this; take it like a good sport and move on.