inetbet casino

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I read good reviews about inetbet casino, but so far my experience with them is not that good.
Ideposited $25 I won $25= $50 and requested cashout through overnight express,
I filled the required form with Id's and fullfiled the minimun requirement of $50 for overnight express and my request was declined.
I wrote several messages to inetbet but nobody replied.

I see that the mananger of inetbet is a member of this site so maybe she can see my message and reply...

Mardeco, did you already fill out the verification form ? Here is the link to it if you missed it...Old / Expired Link

Also, Emily Hanson is a real good casino manager and I'm sure she will see that you get taken care of...you also can private message her here

Link Outdated / Removed
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
yes I did send the forms

and thanks for link to email the manager.
I hope I can cash out so I know for sure that online casinos really pay because I have my doubts. I never got paid anything so far

last time I deposited 350 with Jackpot factory lost 250 and I had my 100 left in "work in progress" to cash out for about 10 day now, and then suddently I could not log in any more so live chatted with someone and told me that they do not accept US players any longer..." what about my 100" I said and they reply that it will take probably another 48 hours. Let see what happens Im waiting for that too.

Golden Casino did the same thing I was up about 600 dollars and requested cash out, took forever and then when finally I thought that I would get paid they gave me the excuse that there was an error in the spelling of my acount or some crap like that, the thing is I never got to see a penny of those 600 because they put it back into the account and little by little I lost it all.:D

SO I have my doubts about any online casino until I see some cashback

I did a little research because I did not want to give up on online casinos just yet and I came up with a casino that might pay (inetbet casino) but I see that I can not even get an straight answer from these guys.

It may take a while after sending in the forms for inetBet to enable the withdrawal option.

As for Golden Casino, a classic tactic to string you along in the hope you would play it back. You will probably now be contacted by them and offered an incentive to deposit again, and they will tell you all is now OK with your account and you can withdraw.

Don't bother with ANY MG casino just at the moment, it is a mess. Jackpot Factory have had problems in the past paying US players, but will probably want this finished with quickly, so that they can have a neat exit from the US.

This rather leaves you with a whole bunch of rogue outfits, and a scattering of reputable casinos to track down that will still accept US players (at least for now).

The reputable RTG casinos seem very tight of late, it takes hundreds of spins to get a bonus round, and when you DO finally get one, it is dire, often less than 10x bet size. On top of this, the slots eat your funds in normal play, so the payback seems neither from normal base game play, nor from the bonus rounds, which makes it seem less than the 95% that is claimed. The Random Jackpots only account for around 1%, so that should still leave 93% to 94% from the base and bonus games on the slots.


EDIT.

I notice you have also had a bitch and moan about this in several other threads, however refreshingly, this was your last.

I am afraid that the scattergun approach gets your beef the WRONG kind of attention, and may well have the reverse effect to that intended, which I presume was to get a quick resolution.

iNetBet DOES have this problem of having no alternative to Email, and to them I say this.

Look what happens when players feel they are being IGNORED. As they have no other way to get in touch, the ONLY way they can see to get your attention when Emails are ignored is to have a public bitch & moan in a forum such as this. Newbies have no idea that there is a forum rep til either one of us tells them, or they calm down long enough to have a wander through the rest of the site.

Sending a PM to Emily should NOT be seen as "standard customer support", the "standard" CS should be ensuring Emails at least get an initial reply, even if it is to wait until Monday, when presumably all staff will be in, including the ones responsible for handling verification documents and withdrawals.

In MY experience, iNetBet are among those I consider "fast payers", and are equalled only by Club USA when it comes to paying me out through Neteller. This is pretty damn fast for RTG, and would make many MG casinos blush with shame.

Payment through other means, especially when the US is involved, will, sadly, not be the pleasant and fast experience the rest of us take for granted, and you know who to thank for that, and it seems you have already "thanked" him, and his party, for the last 4 years' performance:D
 
Last edited:

iNetBet Promos

Accredited Casino Representative
Joined
Nov 25, 2004
Location
United Kingdom
Hi Mardeco,
I have checked and all of your mails have been replied to.
I am unsure as to why you are not getting these. It may be your mail provider. We have experienced problems with yahoo in the past.
You may want to use a different mail account if you have one. Alternatively simply PM me and I can forward the relevant mails to you.
Best Regards
iNetBet Promos

p.s. If you start a new thread you do not need to post on 3-4 old unrelated threads in order to get a reply.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Has INetBet ever given any relevant answer as to why you guys are one of the only casinos out here now that does not offer "Live Chat" or "Phone Service" where your customers can get in touch with you ??
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Has INetBet ever given any relevant answer as to why you guys are one of the only casinos out here now that does not offer "Live Chat" or "Phone Service" where your customers can get in touch with you ??

BUMP..Bump..Bump
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
*double bump*

Last Activity: Today 06:02 PM

:rolleyes:

With as long as inetbet has been around, there's absolutely NO reason for them, or any other, online casino to not at least have live chat. And it's absolutely unheard of in this day and age to not have phone support. The veterans here know better, but for the newbies, the only thing not having live chat or phone support is showing is that you're trying to hide something. For instance, if I was looking to buy something online, I would never do business with any company that didn't offer up a way to contact them, other than via email. If there's a problem with my order, or I get overcharged, I want to be able to contact them IMMEDIATELY and not have to wait who knows how long before my email to them is answered - if it even gets to them in the first place. If that meant paying a few bucks more somewhere else, then so be it.

If you've ever clicked on some of the "canadian pharmacy" spam, you'll notice that they, too, offer no way of contact other than via email. Do you want to be grouped in with companies such as those?

If you're looking to cut corners and lessen operating costs, DO NOT do it at the customer's expense - IE: Support.
 

zebedy

No!!!! Im Spartacus
Joined
Jun 1, 2007
Location
Up a Tree
i guess with live chat somebody has to be watching the screen every minute in case a query comes in, but with email they can do other things (like make a coffee/cook lunch/pick there nose) and only check it every 30 mins,
but they should have phone support, i cant see why it cant be done only that inetbet just dont want the hassle of people phoning them every 5 minutes
 

just play

closed account
Joined
Jan 27, 2006
Location
USA
Has INetBet ever given any relevant answer as to why you guys are one of the only casinos out here now that does not offer "Live Chat" or "Phone Service" where your customers can get in touch with you ??

Yes they have (I remember reading it here at CM)....I believe it was along the lines of "because we don't want to"

:rolleyes:
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
i guess with live chat somebody has to be watching the screen every minute in case a query comes in, but with email they can do other things (like make a coffee/cook lunch/pick there nose) and only check it every 30 mins,
but they should have phone support, i cant see why it cant be done only that inetbet just dont want the hassle of people phoning them every 5 minutes

I don't know how "liveperson" chat works from the business side of things, but I seriously doubt that they would need someone sitting on their side and 'watching the screen' for queries to come in. Hell, even 3Dice, which is a small casino (considering,) has live chat, and you NEVER have to wait 10+ minutes like you do at other casinos.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I don't know how "liveperson" chat works from the business side of things, but I seriously doubt that they would need someone sitting on their side and 'watching the screen' for queries to come in. Hell, even 3Dice, which is a small casino (considering,) has live chat, and you NEVER have to wait 10+ minutes like you do at other casinos.

If I'm not mistaken I believe every accredited casino here has a live chat facility with the exception of INetBet !!
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
BUMP..Bump..Bump

Like I mentioned in the other iNetBet thread, most casino reps don't monitor the forum during weekends - as neither do I for that matter. we may pop in here or there, but bumping up a thread on a Sunday will probably get not much of a response.

Has INetBet ever given any relevant answer as to why you guys are one of the only casinos out here now that does not offer "Live Chat" or "Phone Service" where your customers can get in touch with you ??

It's been mentioned before that they just do email - which is fine by me since their support is top notch usually responding within minutes 24/7.

I for one rarely use the phone or live chat since I prefer to have everything in writing via email. It's easier to search and to file away.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Like I mentioned in the other iNetBet thread, most casino reps don't monitor the forum during weekends - as neither do I for that matter. we may pop in here or there, but bumping up a thread on a Sunday will probably get not much of a response.

The only reason I bumped it up was the simple fact that I have seen the INetBet Promos Rep on here for the past three or four Sundays and sure enough he showed up yesterday too at "Last Activity: Yesterday 05:02 PM" approx. 3 hours after I had bumped it up but still no reply...so it was probably a moot point or question anyway...:rolleyes:


It's been mentioned before that they just do email - which is fine by me since their support is top notch usually responding within minutes 24/7.

I for one rarely use the phone or live chat since I prefer to have everything in writing via email. It's easier to search and to file away.

I agree with you about the phone, as I also rarely use it either BUT I am normally in a live chat daily with one or more of the casinos that I am playing at and as you well know we are a society now that wants things quickly and answers to our questions also quick...I have at least one or two questions daily for casinos regarding a promo or bonus issue and I want to deposit right then and there once they answer my question...

I don't want to wait around five or ten minutes even...when I'm ready to play...I'm ready to play then, and I would imagine that there are many others here that also feel the same way, and I would also venture a guess that this mere fact that INetBet has neither live chat or phone service has cost them many new players and also lost them some existing customers too and a lot of greenbacks...but to each his/her own I guess...:)

Edit: That's also the other good thing about live chat is the fact that you can copy and paste or have the live chat session emailed to you for a paper trail and future reference !!
 

GGW Laurie

Dormant Account
Joined
Jun 16, 2006
Location
In the Beautiful South !!
i have never had a problem with emailing and getting a response within a short time frame even on weekends from inetbet.....i have set on live chat, at other casino's waiting longer than a reply from my email to inetbet and those casino's are also on the accredited list, now thats sad when you have to wait 10 to 30 minutes for service on chat or get a phone recording that no one is available to help at the moment , please leave a message, as rob said i guess its to each their own....................laurie
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
I would prefer if Inetbet had live chat, as there have been a few times when I've had problems with emails to/from them, but for the most part, it is as Laurie said.....email reply within 5-10 minutes. And like Bryan, I very rarely use a live chat feature. 32Red has live chat, but I still email, and again, their reply time is usually about 15 minutes tops. Sometimes I just don't feel like "talking" to anyone, lol. And sometimes, with an eight year old running around, "chatting" to someone isn't an option.....just like talking on the phone. I prefer to email at my convenience, that is providing I get a timely response....and to me, that means under half an hour.

It would be nice if they had the back up option of live chat, but I can live without it, as long as they provide the level of email support I've become accustomed to.
 

catrina m

Dormant account
PABaccred
Joined
Feb 8, 2007
Location
US of A
I have to look for inet mail in my junk folder, my spam filter throws it away, but if I am expecting a reply from them thats where I find it.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
One of the other good reasons for Live Chat is the fact that it is in Real Time, meaning that if you did not like or you did not understand the reply you received by way of email then you will end up emailing back and forth and back and forth...kinda monotonous IMO...:rolleyes:

But in Live Chat in Real Time you will not have this issue because you are able to clarify the issue right then and right there...;)
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Well, I've said it before elsewhere, I won't play at a casino that does not offer livechat. And if I get queued for 10 mins at a busy time, or because the CSR is dealing with another customer, I'm willing to wait. I really like the chance to make sure I understand their response, and to have a transcript of my conversation.

I usually like to play on weekends...I do not want to wait until Monday for an answer if there is a problem or a question.

It's grand that you Inet players usually get an e-mail response in 5 or 10 mins, but if I had not read it on Casinomeister, I would not know.

I have not played at any RTG casinos, and I would like to add one to my gambling choices.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Well, I've said it before elsewhere, I won't play at a casino that does not offer livechat. And if I get queued for 10 mins at a busy time, or because the CSR is dealing with another customer, I'm willing to wait. I really like the chance to make sure I understand their response, and to have a transcript of my conversation.

I usually like to play on weekends...I do not want to wait until Monday for an answer if there is a problem or a question.

It's grand that you Inet players usually get an e-mail response in 5 or 10 mins, but if I had not read it on Casinomeister, I would not know.

I have not played at any RTG casinos, and I would like to add one to my gambling choices.

My point exactly Jasmine !! The business I am in we also make crucial decisions on the spur of the moment and when we need a specific answer to something we need it then to keep the project flowing smoothly...if we had to wait between each email back and forth between the parties involved we would surely never get anything accomplished !!
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I have to look for inet mail in my junk folder, my spam filter throws it away, but if I am expecting a reply from them thats where I find it.

My spam filter doesnt weed out Inetbet but they havent replied on an issue which is more than 4 months old despite my sending them a reminder. Not that I bloody cared though.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Chuchu, is that question you had about the PaiGow rules? I haven't forgotten about that. Did you ever try PM'ing Emily herself and asking her why they never bothered to reply to you? I'd like to know the answer to that one myself.

I like Inetbet, but there's no excuse to leave a player hanging for four months, whether it's a question on rules, or player logs, or whatever they have to request from RTG direct.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Pina, actually this issue has been floating for more than 4 months. I did send them a reminder 3 months ago I think and they replied then that they havent forgotten about this one but they didnt have any feedback from RTG. What I am annoyed about is that why dont have a way to extract such simple information from RTG. There must be House Rules and they are going to live with RTG not supplying them with any when a customer requests for it is just not right. I do believe I should have access to this information.
 
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