Inetbet being unreasonable

[kakata]

Meantime the casino rep. is still missing.....of course they think they are "THE" best around why would they bother when Max can solve theyr problem?
Lets compare CS: Inet to 3Dice...what do you think????
There is no compare I guess.

 

[suzecat]

Meantime the casino rep. is still missing.....of course they think they are "THE" best around why would they bother when Max can solve theyr problem?
Lets compare CS: Inet to 3Dice...what do you think????
There is no compare I guess.

kakata, hi dude!
The inetbet rep signs into the forum everyday (either as Inetbet Promos or Emily Hanson).
AFAIC (thanks Maxd!) what would be the point of beating this dead horse (by posting, inter alia, what the esteemed members have already posted)?

 

[kakata]

Hi Baby ( if I may )
Why should the esteemed poster do theyr job???
They are to busy counting?

 

[suzecat]

Hey sweetthing Posting gives me something to do

 

[kakata]

....and than post to me ,,....please post

 

[bb28]

I've been watching this thread with interest and waiting for someone from Inetbet to post, but alas they haven't. I just gotta voice my opinion...and it's probably worth about 2 cents and it's probably going to sound like I'm straddling the fence.
First....I'll admit I'm a little confused by the ops statements but I think I understand the general jest of it. I don't understand why he doesn't post something to back up what he is saying. If I had something to prove.....I think I would go out of my way to do that. I also can understand the frustration that the op must feel in that he probably feels as if it's been explained well enough and he has made his points well, but you need to understand that we can be a skeptical bunch at times, so humor us and give us what you've been asked for to back it up, please.
Now for the lack of Inetbets response......no they don't have to say squat but it would be to their benefit to come on and say something. Not addressing it doesn't make it go away. Sad to say that we have saw more than one example of really bad and rude customer service by them lately.
Seems to me in the spirit of keeping a customer.......who we assume wasn't abusive or rude and who nicely asked for his money back, they should have just gave him his balance and said....we will give you your balance back but because the terms of the bonus were not met we exclude you from future bonus use. Seems simple enough to me, but on the other hand.....maybe we aren't privy to all the facts.

 

[kakata]

Finally!!!!!!!

 

[kakata]

Hey sweetthing Posting gives me something to do

I told my wife about the "closed for winter joke"
her answer was : oh I saw that movie..............
I went for my gun.... lucky her I couldnt find it....

 

[chuchu59]

Finally!!!!!!!

So will you reconsider marrying her now?

 

[bb28]

So will you reconsider marrying her now?

I don't know why you want to marry me off.......lol

Opps......Here we go.......derailing another thread.

 

[lauram]

I read a lot of those fine print terms. Now dont jump all over me with this i havent gone to see if inet has it in theirs. Ok states this in most of them
If you asked for the bonus and you start playing even though you have to more or less earn that bonus by accepting the bonus and terms with it you must stick with the requiring playthrough, I think its this if you are winning and up lots
and then you get the bonus you apply for your happy deal is done but cause the games arent hitting your way you cant change your game plan after accepting the terms.

 

[mitchy11]

Inetbet has now surreptitiously altered part of the terms slightly but has NOT changed the time stamp of the last terms update.

The altered part used to read (as I quoted earlier in the thread):



Wagering requirements are increased to twenty five times for Video Poker, thirty times deposit and bonus for all play on War and Multi-Hand Video Poker and sixty times for all Blackjack and 21 related games (amended 2nd Oct 2006). All wagering must be completed prior to any withdrawal being made.


Now it reads:

Wagering requirements are increased to twenty five times deposit and bonus for Video Poker, thirty times deposit and bonus for all play on War and Multi-Hand Video Poker and sixty times deposit and bonus for all Blackjack and 21 related games (amended 2nd Oct 2006). All wagering must be completed prior to any withdrawal being made.

As you can see it says the last time it was amended was 2nd Oct 2006. This is clearly false.


Whether or not you agree with my stance, I think it must be agreed that this change of terms means Inetbet thought the terms were not quite as clear as some in this thread would have liked to believe. The casino did not feel comfortable going forward with the terms as they were. It's pretty obvious this is an admission that the previous terms were ambiguous.

Additionally, the false date-stamp shows they are a deceiving bunch. I do not know what else they have changed because I only know the parts that I quoted weeks ago earlier in the thread. Don't believe the hype people.

 

[mitchy11]

Meantime the casino rep. is still missing.....of course they think they are "THE" best around why would they bother when Max can solve theyr problem?

Exactly.

 

[kakata]

I don't know why you want to marry me off.......lol

Opps......Here we go.......derailing another thread.

cause YOU are the love I have been searching all my life....that's why

 

[mitchy11]

I've been watching this thread with interest and waiting for someone from Inetbet to post, but alas they haven't. I just gotta voice my opinion...and it's probably worth about 2 cents and it's probably going to sound like I'm straddling the fence.
First....I'll admit I'm a little confused by the ops statements but I think I understand the general jest of it. I don't understand why he doesn't post something to back up what he is saying. If I had something to prove.....I think I would go out of my way to do that. I also can understand the frustration that the op must feel in that he probably feels as if it's been explained well enough and he has made his points well, but you need to understand that we can be a skeptical bunch at times, so humor us and give us what you've been asked for to back it up, please.

Thank you for listening.

I don't know what is confusing to tell the truth. I will try better to sum: Yes, I did use a coupon. No, I did not receive a bonus. It was an after-wager bonus. All my balance is listed as withdrawable. There are not and have never been any wagering requirements showing. I played a little bit, perhaps $500 in blackjack wagers and decided I did not wish to continue for various reasons, time, did not like the software etc.. I asked for my money back. They said no because I was up. I pointed out I was down. They then said no because I gained an unfair advantage. I asked how that was. They had no explanation and even retracted that assertion. They then said said no because "the rules are the rules."

I had read the rules (which they had secretly now changed by the way). I, and some others here, read the rules as non pertaining to me. I submit they are ambiguous and not clear and defining as the casino says they are.


All I want is my own deposited $195 back. That's it. I hope that clears anything up.

 

[kakata]

Inetbet still missing in action IMO They are overrated.
Enzo would have been here after the first post....
Thats the difference....

 

[mitchy11]

As for the statements some of you are asking for, I will post them. But, I'm not sure what you expect to get out of them. I have either quoted, summarized or referred to them throughout the thread. You already know what they say in other words.

The statements from the casino show a few things:

1. Attempts to either lie or obfuscate the issue in hopes I would cave
2. Incompetence/lack of reading comprehension

Ok, below are my messages and the reply along with the time and dates. If I sound irritable it is because my first message went ignored for a week and then the rep. was dismissive when the person actually did respond.


Me, 2 June:

Hello,

I have been in correspondence with your customer service and getting nowhere.

I registered at Inetbet a week ago or so. I redeemed coupon YYR88. This is an after-wager bonus. I was given no bonus upfront. Shortly afterward I decided I did not wish to finish the wagering in order to receive the bonus. I made a withdraw after playing some.


My withdraw was returned to my account. I asked. I was told I need to finish the wagering before I can withdraw. This is not right. I have not been given any bonus. I do not have and have never has any bonus funds. Why do I need to finish the wagering for a bonus I never had and never will have?

Your casino seems nice but this is crazy. Please cancel this particular bonus from my account so that I may withdraw.


regards


No Reply


Me 11 June:

Same message as above.

Reply 11 June:

Dear Michele,
I am afraid I do not deal with bonus issues.
However the information you have been given from support seems entirely correct.
The rules for the bonus you have claimed are very clear and can be found here:

You do not have permission to view link Log in or register now.

It clearly states how the bounus works once the coupon has been claimed. The bonus is not credited up front, it has to be earned through wagering.

If you have any other queries you will need to contact our support team on support@inetbet.com
Regards
iNetBet Promos
Forward Message

The rep.'s title is 'Inetbet Promos' and yet the person claims they do not deal with bonus issues???

Hi, my title is police officer but I don't deal with crime issues.

Me 11 June:

Hello,

Did you even read my message? Your answer indicated you did not. I fully understand how the bonus works. That is not the issue. The issue is that I do not want it I just want to withdraw! I have not been given it and I do not want it. That is it. Simple. To reiterate: The bonus is an after-wager bonus. I do not wish to complete the wagering required in order to receive the bonus. I just want to withdraw MY money that you are holding. I have received NO bonus. I just want MY money.

What is the big deal here? Will I be able to withdraw my money?

I do not want to contact your support because they have not been at all helpful. As I stated before, that is why I am messaging you in the first place.

thank you

Reply 12 June:

Dear Michele,
I am sorry but it does not work like that you cannot claim a bonus win and then decide that you do not want the bonus that you claimed.

You made a deposit and claimed a bonus - we did not do this - you did.

You will need to meet the wagering requirements of the bonus you claimed in full prior to any withdrawal being allowed.

Had you not played at all then perhaps we could have made an exception for you. However this is not the case you have played - won a little and have now decided you do not want the bonus you claimed and want to withdraw without meeting your requirements.

As I say i am afraid it doe not work like that

Regards
iNetBet Promos


Here you can see they are treating me like a child. Also, I receive the lie that I am up. Also, it is important that the casino says it would have refunded me even after me claiming the coupon. Thus, any argument that the act of claiming a coupon locks the player is false. Even the casino says so. In fact, their statement does not pertain to my situation at all. They say if I had not played and been up they would have refunded me. There are two components to this statement: playing and being up. In fact, I played and was down. I only was party to one of the components: the playing. Their whole line of reasoning is flawed. They say nothing of playing and being down.

Me 12 June:

Hello,


Once again you are incorrect. I suggest you actually look at the facts next time before responding.

First, I have not won anything. I have lost $105. I deposited $300 and I now have $195. To repeat, I have not won anything as you claim. If that is the reason why I cannot withdraw I just shot it down.


Second, I have not in fact claimed any bonus if in order to claim a bonus I need to actually receive a bonus. I have not been given any bonus. I do not want any bonus. Exactly how am I advantaged by depositing my own money, losing my own money and never receiving a bonus? Explain that.

I will be publicly posting this absurdity here.

I gave you a chance.


Reply 13 June:

Dear Mitchy11,
I cannot stop you posting but it will not change the facts.

-You claimed a bonus no diasagreement there.

-You now do not want to meet the wagering that you agreed to when claiming the bonus.

-The rules are very clear

-You will not be allowed to withdraw until you meet the wagering.

Your threats to post will not change the rules.

Best Regards
iNetBet Promos

"The rules are very clear." Apparently not or you wouldn't have just secretly changed the wording!!!

And exactly how am I threatening you? You have been wrong about the facts and obstinate the whole time. I say I will get the view of others in the face of this failure and all of a sudden I am threatening you?

Me 13 June:

Instead of admitting you were wrong about the facts you simply ignore them! Your reasoning for not allowing me to withdraw was because I was "up." You were wrong and thus so was your reasoning. I pointed this out to you and now you ignore it. Funny how that works isn't it? Typical of a place like yours I guess. We'll see.


You haven't bothered to answer my question as to how exactly I gain an advantage over you by depositing, losing my own funds and then asking for a withdrawal. Why? Because you can't answer it because there is no advantage. You simply want to lock me in and be greedy.


Sure, I wouldn't be allowed to withdraw if I had a bonus in my balance with a wagering requirement still attached. The fact is I don't have any bonus in my balance. I never had any bonus. The entire time I was wagering with my own funds.

There can be only two reasons you haven't answered my earlier questions: 1.You don't seem very literate. 2. You are ignoring them because you know they prove I am correct.

Reply 13 June:

If I misready your previous mail then I apologise.

This is not a case of gaining and advantage or being greedy it is simply sticking to the rules in place.

You claimed a bonus and we expect you to stick to the rules.

If we simply ignore these it would not be fair on all of the other thousands of players who have used this bonus correctly. They have stuck to the rules they agreed to when claimed the bonus and we expect you too as well.

What would be the point in having rules in place if you are not going to adhere to them?

Regards
iNetBet Promos

I continue to challenge them on their assertion the one of the reasons I cannot withdraw is as , "that you cannot claim a bonus win and then decide that you do not want the bonus that you claimed." They fold.

Me 13 June:

Hello,

You are now changing your story I'm afraid. In your earlier replies you without question listed two reasons for not allowing me to withdraw:

1. I was up.

2. I gained some king of edge on you by playing some, losing and then wanting a withdraw.

As I have defeated both of these you now are at a last ditch outpost saying, "the rules are the rules."


You ask, "What would be the point in having rules in place if you are not going to adhere to them?"

I answer because in this case the rule is pointless.

In cases where a bonus IS ACTUALLY GIVEN then yes, I agree that a player should be held to the wagering requirements. In my case, NO BONUS WAS GIVEN. There is just no good reason for not letting me forfeit this after-wager bonus:

1. I am not up.

2. I gain no advantage on you.

3. The rule makes no sense because of the above 2 facts.

No Reply.


I should have included another point in this response:

4. The rules on which you are resting your case aren't even clear and can be read as if to say that only the bonus funds need to be turned over before a withdrawal is allowed. Since, I never received any bonus there is no rule listed that applies to me. I went over the relevant rules earlier in the thread. Some agree with me, some don't. The point is that the rules aren't clear (and now they have been secretly changed.)

 

[gordonc]

inetbet rougish behaviour...i dont understand, when casinos have an edge over players, why they still want to make rogue rules. i will never ever play at inetbet. atleast they have lost 1 player.

 

[Casinomeister]

@ Mitchy11

My question is why haven't you PABd?

Please do so today so either Max or I can find out what's going on. Thanks!

 

[maxd]

... that's Pitch-A-Bitch just in case you were looking for the link.

 

[mitchy11]

@ Mitchy11

My question is why haven't you PABd?

1. Thanks to MaxD for showing what PAB is.

2. Both of you have made it clear in this thread that you are not at all sympathetic to my issue. I don't see why you would think I would be comfortable having the issue arbitrated or investigated by a party who clearly is against me. When one requires a defense lawyer, it's best not to retain one from the prosecution's payroll so to speak.

3. There really is nothing more to the story other than what I have described here. To find out what's going on here, all one needs to do is read the thread. In short, what good would it do?

 

[mitchy11]

The Inetbet rep. sent me a private message. In one of the more preposterous statements of the century the rep.:

1. Admitted that they changed the wording of the terms.
2. Reiterated that the terms were "very clear" at the time I registered.


Sure, Inetbet Rep, sure. The terms were so crystal, unmistakably clear that you went ahead and changed how they were written. Ok, that makes sense. Ha.

 

[Casinomeister]

Obviously you are making an assumption. I want you to PAB because this is the only way to get things going here. You are in contact with support. I am in direct contact with the operators who may or may not be aware to what is going on.

PABs are also documented and followed up on on our side. If you want to have anyone take a serious look at this, the PAB is the way to go.

You need to PAB. Thanks!

 

[chuchu59]

Mitchy 11,

Yes, both of them do not seem to be sympathetic to your issue but have you gone back and realised what tone you used throughout this thread?

If you think that both are against you, you are dead wrong. ThePAB service has been used by many players to get their winnings/deposits back and I have seen the meister and more recently MaxD to be impartial on the handling of the issues at stake.

The choice is still yours - PAB or not but I would advise you try the former and not to blame what you think is a foregone conclusion to affect your decision.

There is one point I want to make. The fact that the terms are unclear works both ways and while the operator may have messed up you could well need to answer why you did not ask for clarification before you claimed the coupon. On the plus side, I think Inet has some explaining to do as to why they say you must finish the wagering since you are 'up'. This seems to imply that you will be released from your WRs if you are 'down'.

 

[mitchy11]

Both Casinomeister and Chuchu make fair points, although I am not making any assumptions. Earlier, Casinomeister stated ,"What's the problem?," regarding my issue.

In any case, I will PAB as recommended.