INETBET agitation

[silcnlayc]

I agree, I was wrong and I also agree it was handled badly by the casino even if they don't.

I did not realize I broke any rules for playing BJ until I recieved the letter for I had never claimed a bonus before and yes, I should have read all the T&C's throughout.

As I said...you have the money, the right and whatever to do as terms dictate, even when they have been altered for other things..

jpsartre says: they restored my winnings to my account and allowed my to withdraw

I was wrong after the fact in my mind and that is why I admit I am wrong , NOT DURING PLAY...

I am sorry but I fail to see how you breaking the rules of a promotion and us adhering to these place us in the wrong.

This is what makes YOU WRONG also in my opinion! Money should have NOT BEEN PLACED IN THE WITHDRAWAL SECTION if I broke the T&C's is all I am saying to give a false impression that all is well and good.

WHY HAVE YOU NOT RESPONDED TO THIS ONE ITEM??? FOR THIS CLEARLY SHOWS THAT ALL TERMS WERE MET IN MY OPINION and I am sure in anyone else's perception if this happened to them.

Otherwise I would have merrily played all night long....This is what makes me the most angry..to see it in the BONUS section for hours and then to see it pop up in the allowable withdawal window. And here you won't even acknowledge this or respond to this one item..you just keep repeating I broke the T&C's. Yes, I did.

Thats like giving someone a very nice present and say ....oops...you did bad..so now I am taking it away...then telling them what they did bad AFTER taking it away..

So in all realty..I was wrong in the long run (even tho I was clueless in the process and feeling my way which I am not excusing)..and you did a lousy job in telling me this..hows that?

As I said..I have choices and so does the casino...they choose to do what they needed, I chose to relay to others such as me (ignorant in the ways of bonus offers) in the perils of going for ANY BONUS offered even if it is a casino that is on the CM list...I did NOT ask for any funds back or contact CS because I felt the casino needed it more than me once they voided my winnings and I shouldn't need to justify any winnings that clearly showed from the CASINO's software that it was mine during the time of play.

jpsartre says: they were confiscating my winning. I wrote them and explained the situation

Have a wonderful day.

 

[soflat]

I think clearing a slots bonus must be so rare that they immediately check the logs to find how you broke the rules.

How hard would it be for RTG to upgrade its software so that specific bonus terms would taken into account (like Microgaming has done for its customers)?

Here is what you have to do if playing an RTG: a) put a card in front of yourself reminding you which games are legal, b) if some games count 1/2 then you need to have a counter in hand to track your play on those games. All those fancy graphics, computers, etc and they can't make the program do these simple tasks?

 

[jpsartre]

The fact remains, that had you bothered to email Inetbet and explain the situation instead of coming in here screaming bloody murder you would most likely have been allowed to keep your winnings. It would have taken less time too than making several posts about it here.

I agree that the wager-calculator should, ideally, be able to take into account which games are played. However, the fact that it doesn't does not mean that T&C can be ignored. I have not visited Inetbet's website for some time so I can't say for sure how it is now but the T&C used to be very easy to find. In my opinion the casino has not done anything wrong in this case.

 

[winbig]

Just curious, why did you come on here posting that you cleared the WR before playing BJ? Afraid I have to side with the casino on this one

Shame, this had to happen knowing I met the requirements w/o playing the BJ then went and played BJ.

This was not the case at all. Blackjack was played early in the session in which you claimed the bonus. Having played a few games of Slots you then actually more than doubled your bankroll by playing Blackjack. You then used these monies to play Slots and meet the remaining wagering requirements.

 

[silcnlayc]

All done-Stick a fork in me!

Shame, this had to happen knowing I met the requirements w/o playing the BJ then went and played BJ.

You're right, I should have stated it as

Shame, this had to happen knowing I met the requirements w/o playing the BJ then went and played BJ during my play. Which was meant that the requirements were met even if I didn't play BJ.

My apologies.

coming in here screaming bloody murder

I did not come "

screaming bloody murder

in here..geezes..all I did was post a "careful" notice for bonus players.

With all said and done it all boils down to had I lost it all none of this would have been an issue and I would have chalked it up to a "new experience".

But for the funds to be moved from "Bonus Balance" to "Withdrawable balance" was the issue I was having for this created an air of expectation of a payment and this created another understanding that all obligations were met that were required without any issues.

Can anyone relate to this or was I in a dream world?

And I was wrong in this understanding and I learned that nothing is at it seems.

I hope no one else has this issue ever and I am done with it...I know what I feel and understand and that is all that matters in my book for I was raised if a gambling obligation is met or owed it is taken care of without reservation, none of this hokey bologny and use the T&C's when it suits the casino for as jpsartre stated, they took his money and when he

screamed bloody murder

they changed thier T&C's to suit him and pay him off. So I guess if I were in jpsartre shoes, I would be standing up to anyone speaking out against them as I had defended this casino also before this happened just as he is doing now.

I am done...the rest doesn't matter..CASE CLOSED!

 

[AceMan76]

I checked the website and the T&C need to be clearer on when excluded games can be played. It only addresses playing excluded games with funds containing a bonus. However, when does the account no longer contain bonus money? Is it when WR are met or a CO is requested?

Does the player have to make a request or does the system automatically stop treating the account as containing bonus money when the WR are met?

 

[jpsartre]

I guess I didn't explain clearly what happened to me. Mind you this is some years back so I don't remember everything in details. A long time ago their rules said that roulette did not count towards meeting the wager-requirements. I send them an email asking whether this meant roulette could not be played at all or whether I could play it as long as I finished the wager in allowed games. I was told that the latter was the case. So I played roulette, finished wager on allowed and cashed out without a problem. Much later, maybe 6 months or so, I play another bonus at Inetbet and play roulette again. This time they confiscate the winning. I write them and say that they confirmed to me by email that I was allowed to play roulette. Unfortunately, I did not save that email so I had no proof. I believe it was Emily herself he looked into it and while she could not find the email in their end either she gave me the benifit of the doubt and restored my winnings to my account. Taking into account that I had not played much at Inetbet without a bonus at all, I found that pretty classy.

And saying that you came in here screaming bloody murder was, I admit, an exaggeration. However, it ceratinly seems to me that you immediately jumped to the worst conclusion possible before giving an honest casino the chance to look into your case. That's your choice. But it would be a shame if other players are detered from playing at Inetbet because of it.

 

[suzecat]

I checked the website and the T&C need to be clearer on when excluded games can be played. It only addresses playing excluded games with funds containing a bonus. However, when does the account no longer contain bonus money? Is it when WR are met or a CO is requested?

Does the player have to make a request or does the system automatically stop treating the account as containing bonus money when the WR are met?

AceMan76: Inetbet (Emily Hanson) addressed this in an earlier post in this thread:

As some of the posters here quite rightly state, once wagering requirements have been met then other games can be played.

If, as you say, the T&Cs are vague on this issue, then perhaps a clarification is in order.

I would like to add that my experience these past years at Inetbet has been very positive (games are fair, cashouts are processed quickly, support is helpful and cordial). I do not use bonuses as a general rule.

The two times I have had a problem with Inetbet an email to Emily/support cleared up the problem within a single day. It is my practice to contact them first before posting anything on a public forum (it just shows them the respect they rightly deserve IMHO).

And no, I am not a shill for RTG (or anyone else for that matter).

 

[Sodax77]

EU residants: Use your common sense, talk with support

USA residants: Talk with the lawyer, search mistakes/errors/etc, sue the company, make things harder, do not ask help/advice/etc. Etc, etc, etc

I'm not suprised why T&C's are nowadays what they are

 

[soflat]

EU residants: Use your common sense, talk with support

USA residants: Talk with the lawyer, search mistakes/errors/etc, sue the company, make things harder, do not ask help/advice/etc. Etc, etc, etc

I'm not suprised why T&C's are nowadays what they are

Keep in mind that the story changed half way thru the thread, and the player admitted to the mistake.

The bottom line is that the problem is resolved and the casino got some good publicity out of it.

 

[silcnlayc]

Too Funny!!!~~~

I got to put in one more penny for I am cracking up in laughter at this point for NO ONE has remarked on the fact that the money was moved from one place to another....and that was my bone of contention...not that I wasn't paid...it was the illusion of meeting all the requirements..all with magic I guess....

Thank you all for making my day! Really...you'all put a smile on my face finally. For the problem I pointed out has NEVER gotten addressed...too funny IMHO..and the story never changed..the words did for the understanding of the story..too funny...

May all your jackpots be big...and your requirements be met...for if not...it might magically disappear.....

Everyone have a great weekend...

Truly ROFLMAO by now......

 

[soflat]

I got to put in one more penny for I am cracking up in laughter at this point for NO ONE has remarked on the fact that the money was moved from one place to another....and that was my bone of contention...not that I wasn't paid...it was the illusion of meeting all the requirements..all with magic I guess....

That is because of the antiquated RTG software. It apparently only allows operators to input the total wagering requirement for a bonus.

For instance, I am playing at an RTG casino now after having completed $4000 in play and hitting a Royal Flush. The money is all shown as withdrawable, but I know that it is really not because the requirement is double if you play video poker. So I continue on with my manual counter in hand.

 

[winbig]

I got to put in one more penny for I am cracking up in laughter at this point for NO ONE has remarked on the fact that the money was moved from one place to another

Several people have commented on this.

 

[suzecat]

That is because of the antiquated RTG software. It apparently only allows operators to input the total wagering requirement for a bonus.

For instance, I am playing at an RTG casino now after having completed $4000 in play and hitting a Royal Flush. The money is all shown as withdrawable, but I know that it is really not because the requirement is double if you play video poker. So I continue on with my manual counter in hand.

Congrats on the Royal! Way to freakin' go!

Not to mention the fact that you were able to read/comprehend the T&Cs so you know where you stand and what you can/cannot do. Add the fact that this was all accomplished without hiring an attorney...........truly awesome! Good job!

 

[jpsartre]

For the problem I pointed out has NEVER gotten addressed...

Well I addressed it. I said:

"I agree that the wager-calculator should, ideally, be able to take into account which games are played. However, the fact that it doesn't does not mean that T&C can be ignored. I have not visited Inetbet's website for some time so I can't say for sure how it is now but the T&C used to be very easy to find. In my opinion the casino has not done anything wrong in this case."

For the record, I just went to the website and it clearly says that with game-specific bonuses (I assume the bonus you played was a slot-bonus?) you cannot play other games before wager-requirements are completed. Seriously, it's right there on the page where they keep the coupon-codes. It's not hidden away anywhere.

While you may find the whole thing funny I personally find it rather sad that you apparently can't take responsibilty for your mistake of not looking at the rules of the bonus, and instead try to make the casino look like the bad guy. There are enough crooked casinos out there that deserves criticism. Inetbet is not one of them.

EDIT: I actually just realized that whether the wager-calculator counts correctly or not is completely irrelevant in your case as you still broke the rule of playing BJ with your bonus-money. So I don't really see why you would bring that up at all.

DOUBLE-EDIT: And in your orginal post you don't even mention the stuff about the wager being transferred. So how can this be your 'bone of contention'.

I won't post anymore in this thread. I believe I've argued my points conclusively. For me it's case closed

 

[AceMan76]

I'm not suprised why T&C's are nowadays what they are

Actually, the more detailed the T&C are, the better for everyone. As a player, you should want detailed T&Cs. The more broadly written they are, the more ambiguity. Guess who gets to interpret the ambiguities (not the player)!

 

[Sodax77]

Actually, the more detailed the T&C are, the better for everyone. As a player, you should want detailed T&Cs. The more broadly written they are, the more ambiguity. Guess who gets to interpret the ambiguities (not the player)!

True and false

But i'm afraid that because one country, some casino may change/upgrade their T&C (regularly).

Why eg ladbrokes do not accept players from US?
Because legal reasons.
There was same thing with 32Red.

While i read Ladbrokes T&C, it takes "few seconds".
But there is some casinos, who have million reasons what you can't do.

Gambling should be entertainment. Right?

 

[winbig]

Gambling should be entertainment. Right?

Yes, but it only takes a few bad apples out there to ruin it for everyone....which has happened, or they wouldn't be so strict on bonuses as they are today. That goes for any casino.

 

[Sodax77]

Can you change the title? Thanks.

 

[caruso]

Bad apples? what is a "bad apple"?

iNetBet are not a fault for holding a player to a published term. Point noted about the withdrawal amount discrepancy, but the problem was caused by the terms infringement.