INETBET agitation

[two_card]

Years ago Inetbet stopped letting me claim coupons and took me off their mailing list. This bothered me at the time but it is their casino.

Received an email from INETBET:

Wed, 29 Mar 2006 19:01:18 +0100
Newsletter: New Games and Bonuses
Used my first name in the salutation.
I "assumed" they meant what they stated and downloaded the casino.

Bonuses coupon was rejected.

This is BS. Please do not apologize - that will just p**** me off more

 

[jonevegas]

This is BS. Please do not apologize - that will just p**** me off more

I was actually going to start a new thread, should soliciting casinos whom address the bonus emails to you and have your account numbers on it be obligated to give you these bonuses. It happened to me at Racetrack casino the other day, a big bonus deposit $20 and play with $140.00, had my name and account number on it and was signed by the casino manager, well I go to the T&C's and this is what was there"Due to excessive bonus abuse, players from Canada, Denmark, Turkey and Australia are not eligible for bonuses," anyway I am from Canada so no bonus, I talked to the customer service manager but no luck, so I closed my account, I didn't close it because of no bonus, I closed it due to the fact I was worried about getting paid if I won. I feel your anger.

 

[Pinababy69]

I absolutely agree that if a casino sends you a 'personalized' email offering a bonus, it should be honoured. Big stink with Grand Prive quite a few months back with them not honouring bonuses that had been emailed out to specific recipients....they had some list of customers who had reached their 'bonus quota' within the group, but were still receiving these bonus offers. I'm pretty sure that they did eventually make it right for everyone, but once again, it took a bit of persuasion.

And Jonevegas, geez...ain't that nice to know that us Canucks are now officially considered bonus abusers? LOL.....too funny. Guess we must be teaching them young here in Canada.

Sorry, edited to add a note to two_card....have you PM'd the Inetbet rep here at Meister? Not sure if the rep here is Emily, but if so, she's pretty awesome and maybe can offer you some assistance. Just a thought.

 

[suzecat]

Years ago Inetbet stopped letting me claim coupons and took me off their mailing list. This bothered me at the time but it is their casino.

Received an email from INETBET:

Wed, 29 Mar 2006 19:01:18 +0100
Newsletter: New Games and Bonuses
Used my first name in the salutation.
I "assumed" they meant what they stated and downloaded the casino.

Bonuses coupon was rejected.

This is BS. Please do not apologize - that will just p**** me off more

I do not believe an apology will be forthcoming. This scenario is somewhat standard throughout the industry as I suppose it is cheaper/easier to flag an account for no bonus than it is to pay staff to weed through the customer list before sending out these "newsletters". I get the same emails from casinos that have banned me from using bonuses, no biggie, I just add them to the garbage pile and go on with life.

 

[vedat]

its a news letter

hello its a news letter not a bonus offer even i am at the winners list there they stop offering bonuses for me but its their right i netbet was always good to me even i always (usually) played with bonus now i sometimes play but no slots its a not a tactic i think its news

 

[Pinababy69]

Maybe I misread the original post Vedat, I think you're right. A newsletter sent out to all clients isn't really the same as a specific bonus offer directed at a client which includes their name and acct #.

 

[Casinomeister]

hello its a news letter not a bonus offer even i am at the winners list there they stop offering bonuses for me but its their right i netbet was always good to me even i always (usually) played with bonus now i sometimes play but no slots its a not a tactic i think its news

I agree. If it's a newsletter, then it's not a specific offering that is singling you out. If you don't want the newsletter, then unsubscribe.

Bonuses are not obligatory by the way.

 

[emily_hanson]

Hello to everyone,

Just a couple of points I would like to clarify.

Firstly I would like to thank the posters who quite correctly contributed to this thread, the correspondence was indeed a generic Newsletter that is sent to all our members.

It was most definitely not player specific.

two_card may I ask why you thought it more expedient to send your query to a public forum under the complaints section rather than first contact our support team.

If your account with us is who I think it is then you are not precluded from claiming bonuses, please email me manager@inetbet.com your user name and I will confirm if this is the case.

Best regards
Emily Hanson
Manager iNetBet

 

[winbig]

I suppose it is cheaper/easier to flag an account for no bonus than it is to pay staff to weed through the customer list before sending out these "newsletters"

If they had any knowlege of databases, they could easily create one, and include it when flagging accounts that can't get bonuses..and send out emails accordingly. No need to pay anyone to sort through accounts.

 

[Casinomeister]

I do not believe an apology will be forthcoming. This scenario is somewhat standard throughout the industry as I suppose it is cheaper/easier to flag an account for no bonus than it is to pay staff to weed through the customer list before sending out these "newsletters". I get the same emails from casinos that have banned me from using bonuses, no biggie, I just add them to the garbage pile and go on with life.

But like Emily said, this player might not be precluded from receiving bonuses.

If your account with us is who I think it is then you are not precluded from claiming bonuses, please email me manager@inetbet.com your user name and I will confirm if this is the case.

 

[silcnlayc]

Inetbet and T&C's

Be very, very careful when playing at Inetbet and claiming ANY kind of bonus.

I am very against bonuses but figured I would see what all the "fuss" is about and why so many do claim them and went and claimed my very first bonus ($50 for $50) at Inetbet (I have been a long time player there) and didn't quite read all the T&C's (silly of me I know) and had a great time up until I went to cash out. I made a $100 deposit prior to this now w/o any bonus claiming and lost it in no time flat.

I played for hours on the slots with my deposit/bonus and figured I would play a few small hands (I think I made a whopping 5 bets) on BJ. WRONG MOVE!

Cashed out and got an e-mail stating all winnings were voided because I played a game that was on the not allowed list.

Who in the world would think BJ is a game not allowed? Oh dear...

Well, needless to say, I was not a very happy camper but it did state in the T&C's BJ is not allowed even tho I went well over and beyond the requirements on the slots.

I wonder if I lost it all and played a few hands on BJ if they would have given my money BACK and voided all my losses since I played a game on the DNPL?

Shame, this had to happen knowing I met the requirements w/o playing the BJ then went and played BJ. I know I will never claim another bonus regardless of the T&C's, and it might be a long time before I feel comfortable in returning to Inetbet at all for if they looked at my account they would have noticed I never claim bonuses and to do this after meeting requirements w/o the BJ play is not good customer relations at all. .....

 

[soflat]

Shame, this had to happen knowing I met the requirements w/o playing the BJ then went and played BJ.

That is a crock. If you met the bonus requirements, then there is no bonus any longer. As far as I see, there is nothing saying you have to cashout first.

 

[winbig]

That is a crock. If you met the bonus requirements, then there is no bonus any longer. As far as I see, there is nothing saying you have to cashout first.

Unless otherwise stated offers do not apply to Craps, Roulette, Multi Hand Video Poker, Blackjack/21 variants and Baccarat play. Any play on these games using a balance that includes any bonus or part thereof, will result in all winnings becoming null and void. (amended January 2005)

Sad, but true. The way they figure it, the bonus still is still part of your balance until you do cash it out. Fair? Nope. Ethical? Nope.

edit: I love this note at the bottom:

rules updated 05/5/2004

They don't even change the 'rules updated' date even though a point was amended? Slackers! lol

 

[soflat]

Sad, but true. The way they figure it, the bonus still is still part of your balance until you do cash it out. Fair? Nope. Ethical? Nope.

On Inetbet, once you clear the bonus, all funds become withdrawable. I don't consider there to be a bonus anymore. But I guess the casino knows more than I do. At least I have been warned about their tactics now just in case I ever win there.

It seems just plain stupid to screw over a slot player this way.

I like the new MG systems where it shows you exactly how much bonus money you have, how much can be withdrawn, and how much playthru is left, a link to the bonus terms, etc. I feel I can trust an operation that is upfront with me like that.

 

[silcnlayc]

What confused me was just this as soflat said

On Inetbet, once you clear the bonus, all funds become withdrawable.

My account showed all funds in the "bonus" account and nothing in the "withdrawalable" and after playing hours I knew I met the requirements and checked the "withdrawable" amount and sure enough,all my winnings were placed in this area.

Sad, but true. The way they figure it, the bonus still is still part of your balance until you do cash it out. Fair? Nope. Ethical? Nope.

I thought, great! I can withdraw the funds since it shows in this window/account (withdawal allowed), otherwise I would have kept on playing until it either showed a balance in the withdrawal field or I lost.

But to allow me to think I had met requirements and then post the withdrawalble amount too and then find out after withdrawing it was voided was not a nice thing to do at all.

Why put in any funds into the "allowable withdrawals" if this was the case?

To think that a casino would not look at the "whole picture" is beyond me for good customer relations you would think :

1. Player's first bonus use

2. Player is a long time member

3. Player met requirements (but did do a no-no)

4. Player is a frequent player and depositor

5. She got lucky and won a few dollars (and it wasn't even earth shattering just a few hundred)

I am very angry with myself over this for just the other day I claimed what a great casino it was when someone was complaining on the forum with thier wait for thier funds and I told them that they are slow in paying at times but they are very good in those terms.

Well, shut my mouth..I will never defend them again....and as I stated...feel very uncomfortable in playing there again any time soon or if ever..shame...I did enjoy thier games a lot too...

 

[silcnlayc]

Update On Inetbet Funds

:xxx I forgot to mention that once they reversed my winnings (this morning) and sent me an e-mail (today) saying that this is what they did indeed and said they left my original deposit/bonus in my account to play the correct games with all over again, I did the following.

I requested them (today) to send me my deposit and keep thier bonus for I don't want this money and I don't want to play at all at thier casino at this time for I don't feel comfortable with this and (In my thoughts I already decided it will be a long time if ever I will return to do so).

I just received an e-mail stating my $50 deposit has been returned to my Neteller. Will check when I get home to confirm this.

Moral of story: Be very careful when accepting bonuses even from recommended casinos for if there is a loophole..it will be found ...and if there is an error on the casinos part (making funds withdrawable after meeting requirements) then this too will be discredited (don't know how, but I guess thats what it was?) For the player cannot move funds out of the bonus account into the withdrawable account, only the casino can and then say it doesn't count.

Never again will a bonus pass through any of my accounts!


End of sad story..... :eek
I guess it was my time to get ----> ::xxx

 

[elscrabinda]

Any casino which disallows games rather than just not counting them towards wagering requirements is either asking for trouble or asking for an excuse not to pay players.

 

[two_card]

hello its a news letter not a bonus offer even i am at the winners list there they stop offering bonuses for me but its their right i netbet was always good to me even i always (usually) played with bonus now i sometimes play but no slots its a not a tactic i think its news

I agree. If it's a newsletter, then it's not a specific offering that is singling you out. If you don't want the newsletter, then unsubscribe.

Hello to everyone,
It was most definitely not player specific

WHAT ARE WE SAYING HERE ????
A newsletter using my first name in the salutation with a link to a webpage containing bonus coupons is not a bonus offer !!!!! If I go to the website I can see the same page but these are valid offers ?? Addressing a person by their first name does not indicate a specific person ??? ( Do not tell my grand-daughters.)

I have not received a newsletter from Inetbet for months (years). Believe I was unsubscribed as they are sent every month.

Most recent history of coupon requests looks like I was prohibited from claiming bonuses. Note the time between the dates.

3/29/2006 3:11:37 PM Coupon declined
3/29/2006 3:11:37 PM Coupon 'TAPR9' requested

12/27/2004 8:54:21 AM Coupon declined
12/27/2004 8:54:21 AM Coupon 'EWM8U' requested

8/21/2004 7:52:44 PM Coupon declined
8/21/2004 7:52:44 PM Coupon 'UWWM9' requested

QUOTE=emily_hanson]
two_card may I ask why you thought it more expedient to send your query to a public forum under the complaints section rather than first contact our support team
I was not looking for expediency. The problem is resolved I expressed my frustration.


I close with some comments.
1 - It appears I crossed the line into CM forbidden territory. Not a word from the leader or his chorus against a favored casino even suggesting an error..

2.- A casino operations is not separate from its marketing efforts. Yes it is neat to address customers by their first name but that leads to some perceptions that the marketing people want.

3. Emily Hanson is a very good person for Inetbet and a model contact type for the industry.

 

[emily_hanson]

Hello to all,

This thread seems to have become somewhat confused between different issues.
I believe that there are a few points here that need clarifying, which I would like to do.

With reference to two_cards, we would be happy to get the problem you are esperiencing resolved, however we have still not received any contact to support or management with regards to this issue. If you could please email us including your name and username we can look into this for you. At present we have had no correspondence from you, so it is very difficult to assist.

That said having read your last post I believe that we have located your account and I would confirm that you are most definitely NOT precluded from receiving coupons.

You simply have an old coupon logged in your account, which is awaiting its completeion to redeem and which is stopping new coupons from being claimed.

A simple email to support, with your account details and a description of the problem, would have seen this resolved immediately. If for the future you could please use the normal channels for reporting a problem i.e. contacting either myself, or the customer support team, we will then be in a position to get these issues resolved.

As to the email that you received, yes this was addressed to you however it was very clearly headed as our latest Newsletter. No bonuses were actually listed in the email; it was simply a link to the Newsletter and its contents. As follows:

Dear ,
This is just a quick email to let you know that our latest Newsletter is now online

iNetBet Newsletter

The latest issue contains information about:

New game releases

Latest Bonus offers

Recent Winners

Special Newsletter Bonus

To view the latest edition please Click Here or copy and paste the following address into your browser:

You do not have permission to view link Log in or register now.

Many thanks for your continued patronage of iNetBet.
We look forward to seeing you in the Casino again soon

Best Regards

The iNetBet Team

In response to silcnlayc.

We strive to make all our rules and regulations as clear as possible.

We also do not take lightly the voiding of play or any denials of withdrawals. However when rules are in place, we do expect players to adhere to them, when claiming a bonus.

In this scenario the coupon was not a generic bonus but a specific Slots only coupon. Only Slots can be played. We made this very clear in the offer rules.

As some of the posters here quite rightly state, once wagering requirements have been met then other games can be played. Unfortunately in this particular instance this was not the case. Excluded games were played prior to the required wagering being met.

We do understand that sometimes confusion can arise when a player is nearing the very end of wagering requirements and in these cases exceptions, depending on circumstances, can and are made.

In this case however Blackjack was played just a few games into the commencement of the wagering on the Slots only bonus.

As I said we do not like having to enforce these terms however when such a disregard of the rules has occurred we are required to enforce them.

Were this not the case there would be no point in having any rules in the first place and hence would not be able to offer 100% match coupons on given games such as the one in question.

I hope that this clarifies the situation and helps to dispel any queries or misconceptions.

To conclude I feel I must add this adjunct.

The two cases above are both instances where players have had issues and neither has thought to contact the Casino to discuss these prior to posting on a public message board.

In the case of two_cards had support or myself received notification of the problem it would have been resolved in minutes.

With silcnlayc, as they correctly stated, this was their first coupon redemption, however accounts quite correctly denied their withdrawal as the rules had clearly been contravened.

Had silcnlayc thought to voice her dissatisfaction, as posted on this forum to myself, then we most certainly would have revisited the decision our accounts had made.

The fact that this was their first bonus would have been taken into consideration and the possibility of a misunderstanding would have been considered.

As most people know I am the Casino Manager and I endeavour to be always accessible and available for these very occurrences.

It is my job to Manage not only the Casino and the staff but also to ensure that all our players receive the correct level of service and most importantly to intervene where the needs may arise. However I cannot do so unless I am allowed the privilege of being informed of an issue at its outset.

Thank you to all.

Best Regards
Emily Hanson
Manager iNetBet

 

[elscrabinda]

Emily, maybe you could explain exactly what advantage silcnlayc gained from playing BJ? Last time I checked you don't offer a BJ game with a player edge.

From what silcnlayc has said and other posts on this board, they don't seem like a player any sensible casino manager would like to lose. Treating them like this and then getting into a strop just because they mentioned a legitimitate problem on this forum seems a bit counterproductive. Ah well, talking to a brick wall springs to mind. I'll stop telling you how to do your job now

 

[silcnlayc]

With silcnlayc, as they correctly stated, this was their first coupon redemption

And definitely my last. I just clicked on one with no particular goal in mind except to meet requirements if I was lucky enough and to have some fun.

The fact that this was their first bonus would have been taken into consideration and the possibility of a misunderstanding would have been considered.

Hate to say this but I don't believe you for a moment, for If this were the case, there shouldn't have had to be any discussion, it should have been paid out with some kind of warning/statement/consideration due to the one and only bonus redemption EVER! (and for only $50 to boot, what a joke)

With silcnlayc, as they correctly stated, this was their first coupon redemption, however accounts quite correctly denied their withdrawal as the rules had clearly been contravened.

Why in the world would you have put the funds into the withdrawable section and make me believe It was mine if this was what you planned to do in the first place? . This is why I don't believe you and that NOTHING would have been accomplished contacting support.

The decision was already made whether I liked it or not. Winnings were removed, deposit/bonus returned and a nice...

go play and give it another try letter

. I figured the casino needed my winnings more than I did and just requested my deposit back and let you keep your bonus, for the few hundred you saved...you have lost MANY thousands which is what I also feel is rightly your due.

And this is a BOLD FACE LIE! and why I don't believe you for a second on anything you posted!

As I said we do not like having to enforce these terms however when such a disregard of the rules has occurred we are required to enforce them.

Good grief...I didn't just take the money and run...Why not let others see I stayed HOURS and continued to play SLOTS only!!Geezes...as I said..It's over, done...you made the decision...you needed the money..you got the money...and others now know how it works.

This is the funniest of all throughout this whole thing IMHO:

We do understand that sometimes confusion can arise when a player is nearing the very end of wagering requirements and in these cases exceptions, depending on circumstances, can and are made.

I am dying from laughing so hard over this for I guess I was confused since I played for many hours trying to have lots of fun and all the fun I was having must have confused me into staying so long...and SURPRISE! I actually had a few dollars left after meeting all the requirements and doing a bad...oh my... now what...????

We also do not take lightly the voiding of play or any denials of withdrawals. However when rules are in place, we do expect players to adhere to them, when claiming a bonus.

YES, I did wrong (sad part is BJ isn't even my game)....and, Yes I met the requirements while doing the WRONG...Yes you have your money..Over and done with..sad to say as my parents always lectured me , Rules are made to be improved upon...not to be written in stone...hence..

"
When the bough doesn't bend to the wind, it will break".

Have a good life...I certainly will continue to do so knowing I have done my good deed of the week..donated to charity (the casino) and warned many during my travels into the unknowns (coupon redemptions)....

 

[Sodax77]

Ok, i'm not referring your experiences, but iNetBet is definitely my favorite and reputable casino. There is also some "wrong bonus claim" by me, but their support will correct those as soon as possible by request.
I got my winnings within 2-6 hours. Without ID-proof, etc.
I don't have problem to understand their terms, and if i have, i will ask (Just in case) from their support what that mean and they will tell you. And if you still unsure, just ask. They will reply!

Emily, Alan, James, Brian, etc make great work there, and i don't have any problem with this casino. I'm not their affiliate. I just want to enjoy, while i play at secure casino, with superb and fast support and fast payment.

 

[silcnlayc]

I too believed this

Sodax77 says:favorite and reputable casino

otherwise why would I have defended them in another posting by another player questioning them before this.

I never , ever, ever had a withdrawal denied in all my YEARS of playing at any given casino. This was my first experience and I never saw it coming and I think it was handled very BADLY by Inetbet customer serverce. Period. Once done, the bad taste of the way it was accomplished never can be taken back or forgotten.

To have access to anyones playing habits and know this was not the NORM for a player...it should have been handled differently in my opinion..

Even a good casino can go bad when greed gets in the way...and I did do wrong even tho I made it right by playing for HOURS and meeting the requirements...they did not make it right when they did wrong..they sent a nice letter saying..."here, we are voiding and taking all your winnings so now.. take the deposit/bonus and try it all over again"...

Guess they thought I was nuts when I requested my deposit back and told them they needed thier bonus more than I since they wanted to keep all the winnings too and they can keep the bonus too.


They have thier money, I have other choices....PERIOD.

Bad taste, bad experience, bad decision= BAD CASINO. PERIOD.

 

[jpsartre]

:Moral of story: Be very careful when accepting bonuses even from recommended casinos for if there is a loophole..it will be found

Funny, I thought the moral of the story would be to read the T&C's thoroughly before playing with a bonus?

:The fact that this was their first bonus would have been taken into consideration and the possibility of a misunderstanding would have been considered.

: Hate to say this but I don't believe you for a moment, for If this were the case, there shouldn't have had to be any discussion, it should have been paid out with some kind of warning/statement/consideration due to the one and only bonus redemption EVER! (and for only $50 to boot, what a joke)

Suit yourself, however, based on the track-record of Inetbet and Emily on this board I see no reason to doubt her statement. In fact, I had a similar problem a few years back where I played roulette with a bonus. At one point I had recieved email-confirmation from then saying this was okay but now they were confiscating my winning. I wrote them and explained the situation and even though I myself had deleted the email from them and even though they were unable to locate it in their system they restored my winnings to my account and allowed my to withdraw, just urging me not to play roulette with a bonus again. If you had bothered to email and explain your situation to them I feel pretty sure that the result would have been similar.

 

[emily_hanson]

Silcnlayc:

I am sorry but I fail to see how you breaking the rules of a promotion and us adhering to these place us in the wrong.

You admit that you broke the rules but you still expect to be paid winnings gained from excluded games.

From your comments above it appears that you knew you had played the wrong games. However instead of emailing support and informing us, allowing us the opportunity to deal with it, you just carried on playing as though you had done no wrong.

It was only when the withdrawal was denied you chose to post on this forum stating that we had illegitimately denied your withdrawal.

You falsely state that you had met the requirements and then played decided to play Blackjack.

This was not the case at all. Blackjack was played early in the session in which you claimed the bonus. Having played a few games of Slots you then actually more than doubled your bankroll by playing Blackjack. You then used these monies to play Slots and meet the remaining wagering requirements.

I am sorry you feel that this situation has been handled badly. However I maintain that my support staff did nothing wrong in denying your withdrawal.

They were simply adhering to the rules of the bonus that you agreed to when claiming the Slots coupon.

It is with regret that we have not managed to settle this matter as you would have liked, but I maintain if you knew that there was a problem or had an issue you could have contacted either the support team or myself and put forward your case.

Best Regards

Emily Hanson
Manager iNetBet