SlotsWizard
Dormant account
- Joined
- May 11, 2006
- Location
- North of Antarctica
I propose the following changes to the online gaming industry:
1) ADVANCE IDENTIFICATION AND ELIGIBILITY VERIFICATION
All casinos should require that new players have their identification details verified BEFORE any deposit will be accepted, period. Such a policy would have precluded the situation which earned the Grand Priv group rogue status.
2) ELIMINATE BONUSES
Wagering requirements are becoming ridiculous - 1500x on Blackjack?! Instead of offering bonuses to attract new players, why not offer fast service and fast payouts?
3) COMP POINTS
Should still exist, but should be credited to player accounts as withdrawable cash, so as not to violate proposed amendment #2. Anybody who wagers $10,000 to receive a $1.00 comp chip should be able to withdraw that $1.00 if they wish - but we all know that they won't anyway.
4) DECREASED OR ELIMINATED REVERSAL PERIODS
While I think it should be the casino's right to have a reverse-withdrawal period, it should never be longer than 24 hours, and it should be the player's choice to have this immediately flushed upon request via Live Help. Sending an email and having to wait several hours (the length of the reverse withdrawal period!) just to get the runaround is not acceptable.
5) INSTANT BANKING
Withdrawals should never take longer than deposits. Currently, deposits are instant, but withdrawals take several days. This should be viewed by players as unacceptable. My proposed amendment #1, followed properly, would resolve this issue in its entirety. Certain methods (credit/debit cards, ACH, etc.) take a business day to process, which is acceptable because it is beyond the control of the casino(s). But for e-wallet options such as NETeller there is absolutely no excuse for delayed payments.
6) FAST AND DIRECT EMAIL SUPPORT
Sending emails to a general address such as support@myfavoritecasino.com takes hours before it is read and/or a response is issued. Each successive reply goes to a different CSR, who has no previous knowledge of the player's situation, and is often unable or unwilling to read the chain of emails to determine what has already been done and/or communicated. I recommend that once a CSR replies to a player's first email for a particular support ticket, then that CSR becomes bound to resolve the player's issue through to the end (unless management needs to get involved), and that the CSR's direct email address should be used so that the player may reply directly to the person who is already most knowledgeable about their situation. Rehashing things several times to several different CSRs is frustrating and should also be deemed unacceptable by the player community.
Well, that's all I can think of for now I guess. Feel free to add more suggestions to the list. I think if players restrict their gaming to casinos who adhere to most or all of these policies, then the casinos who do not will be forced to keep up or will go out of business. What better way is there to indicate what we really want than by not financially supporting tactics we do not approve of?
1) ADVANCE IDENTIFICATION AND ELIGIBILITY VERIFICATION
All casinos should require that new players have their identification details verified BEFORE any deposit will be accepted, period. Such a policy would have precluded the situation which earned the Grand Priv group rogue status.
2) ELIMINATE BONUSES
Wagering requirements are becoming ridiculous - 1500x on Blackjack?! Instead of offering bonuses to attract new players, why not offer fast service and fast payouts?
3) COMP POINTS
Should still exist, but should be credited to player accounts as withdrawable cash, so as not to violate proposed amendment #2. Anybody who wagers $10,000 to receive a $1.00 comp chip should be able to withdraw that $1.00 if they wish - but we all know that they won't anyway.
4) DECREASED OR ELIMINATED REVERSAL PERIODS
While I think it should be the casino's right to have a reverse-withdrawal period, it should never be longer than 24 hours, and it should be the player's choice to have this immediately flushed upon request via Live Help. Sending an email and having to wait several hours (the length of the reverse withdrawal period!) just to get the runaround is not acceptable.
5) INSTANT BANKING
Withdrawals should never take longer than deposits. Currently, deposits are instant, but withdrawals take several days. This should be viewed by players as unacceptable. My proposed amendment #1, followed properly, would resolve this issue in its entirety. Certain methods (credit/debit cards, ACH, etc.) take a business day to process, which is acceptable because it is beyond the control of the casino(s). But for e-wallet options such as NETeller there is absolutely no excuse for delayed payments.
6) FAST AND DIRECT EMAIL SUPPORT
Sending emails to a general address such as support@myfavoritecasino.com takes hours before it is read and/or a response is issued. Each successive reply goes to a different CSR, who has no previous knowledge of the player's situation, and is often unable or unwilling to read the chain of emails to determine what has already been done and/or communicated. I recommend that once a CSR replies to a player's first email for a particular support ticket, then that CSR becomes bound to resolve the player's issue through to the end (unless management needs to get involved), and that the CSR's direct email address should be used so that the player may reply directly to the person who is already most knowledgeable about their situation. Rehashing things several times to several different CSRs is frustrating and should also be deemed unacceptable by the player community.
Well, that's all I can think of for now I guess. Feel free to add more suggestions to the list. I think if players restrict their gaming to casinos who adhere to most or all of these policies, then the casinos who do not will be forced to keep up or will go out of business. What better way is there to indicate what we really want than by not financially supporting tactics we do not approve of?
Some casinos have one or two of thoe, but no casino has them all that I'm aware of - yet, anyway. Also, some of that requires software provider intervention in some cases.
) for players to be loyal to the casino (and give more play).
