inappropriate responses to players with issues

maxd

Complaints (PAB) Manager
Staff member
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Jan 20, 2004
Location
Saltirelandia
In case anyone is wondering the purpose of this thread is to collect what we believe are inappropriate responses to players who come forward with self-exclusion and/or addiction issues in this forum.

The bottom line is that if you haven't got something constructive to add to a player's SE or addiction issues then move along. Sticking the knives in is not what this forum or those players posts are for.

[Apologies nutnut, yours kind of got caught in the sweep, would have looked odd to leave it.]
 
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Mark_32Red

Affiliate Manager for Accredited Casinos
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May 23, 2008
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32Red Marketing Dpt
I’m going to regret posting this but I’m going to anyway. I’m big enough and ugly enough to take it. This comment is from Mark. Not Mark_32Red.

I actually find it quite humbling that many of the seasoned forum members recognise the massive issue which is SE or RG related abuse. While I haven’t researched the individual threads related to the above comments it’s a massive problem and surely Max its one of yours too?

Is it too harsh to “nip this in the bud” when a new member starts a thread with “I was self excluded but...”

Sorry!
Mark... just Mark.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Excellent post Mark, and an excellent point you make.

But here's the thing: false claims are obviously an issue but rejecting legitimate claims by mistake is far worse. So my approach has been to take it on a case-by-case basis.
Painful? Yes!
Waste of resources? Certainly in the short term.

Trust me, I'm very much aware of this problem, likely as much as you are. The PAB system has been swamped with bogus SE and addiction "complaints" this past year or so, ever since the UKGC said "casinos must ensure players are in a healthy state of mind and can afford to play" or whatever it was they said.

But this isn't the first time the chancers have threatened to overrun us so I've opted to play the long game here. Weed out the BS, flag the scammers and their scams to the membership at large, trust the process to right itself in the long run as it always has in the past.

Can I guarantee this is the right approach? Hell no, but it has worked well on the previous waves of fraudster skullduggery. Set a course, keep an eye on the compass and ride the storm.

Also, treating people like shit because you don't like what they have to say, or claim, is not fair play either. AFAIC it's as much of a problem as the fraudsters and scammers. Decency is still required here, at least as long as I have the job description I've been given.
 
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goatwack

Get dunked, big buns!
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Aug 30, 2012
Location
Londonia
Didn't even know of this thread's existence truth be told.

First I thought Gaz created it in light of SEd players that are 'chancers', then I read Max's comment on how it's to be taken seriously and to be mindful, which led me to assume it was a thoughtful, sensitively-handled thread.

Then I look up once again and see the little icon indicating Gaz did indeed create the thread, and that it's to feature phrases one might conjure up for players' 'issues', to that effect

F**k me, this is more confusing than reading Franz Kafka
 

maxd

Complaints (PAB) Manager
Staff member
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Jan 20, 2004
Location
Saltirelandia
Sorry, my bad. The thread was created when I moved posts out of another thread. So Gaz's _appeared_ to be the first post. In truth it was just the first post that I moved. I guess I could have handled that better. :(

I've added a note to Gaz's post, hopefully that'll help a little to clear things up.
 

Scott1baird

Senior Member
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Oct 16, 2018
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Isle of Bute Scotland
What is this thread? It doesn't make sense. Are bogus claims to be sent here to be slated? Or in appropriate responses? Judging by the first two posters then it's just another piss take thread.
 

dionysus

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Apr 27, 2009
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the land of snow and maple syrup
Didn't even know of this thread's existence truth be told.

First I thought Gaz created it in light of SEd players that are 'chancers', then I read Max's comment on how it's to be taken seriously and to be mindful, which led me to assume it was a thoughtful, sensitively-handled thread.

Then I look up once again and see the little icon indicating Gaz did indeed create the thread, and that it's to feature phrases one might conjure up for players' 'issues', to that effect

F**k me, this is more confusing than reading Franz Kafka
At a guess, max created the thread and pulled up recent instances in an attempt to have a space to collect them
 

paul7388

Ueber Meister
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Jan 8, 2014
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glasgow scotland
Didn't even know of this thread's existence truth be told.

First I thought Gaz created it in light of SEd players that are 'chancers', then I read Max's comment on how it's to be taken seriously and to be mindful, which led me to assume it was a thoughtful, sensitively-handled thread.

Then I look up once again and see the little icon indicating Gaz did indeed create the thread, and that it's to feature phrases one might conjure up for players' 'issues', to that effect

F**k me, this is more confusing than reading Franz Kafka

Can never tell if you are serious or not.

If you are then here is what happened.

You have never noticed this thread as it only appeared 40 minutes ago.

It was indeed started by Max and he moved those 3 solo posts from over a month ago and placed them in here.

Why just 3 i have no idea as there has been many a thread and thousands of posts worse than those in SE threads.

Edited as see reasons have already been explained.
 
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goatwack

Get dunked, big buns!
CAG
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Aug 30, 2012
Location
Londonia
Can never tell if you are serious or not.

If you are then here is what happened.

You have never noticed this thread as it only appeared 40 minutes ago.

It was indeed started by Max and he moved those 3 solo posts from over a month ago and placed them in here.

Why just 3 i have no idea as their has been many a thread and thousands of posts worse than those in SE threads.
I'm sorry StormUberKommandant, I was not aware it had been moved from another thread. I do now though :laugh:
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... Why just 3 i have no idea as their has been many a thread and thousands of posts worse than those in SE threads. ...

Because babysitting the forums is not my primary function and this one just happened to come to my attention. I'll try to keep a closer eye on this forum in the future so that the intentions are maybe a little clearer.
 

TheAddict

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Joined
Jan 9, 2013
Location
Kent
Didn't even know of this thread's existence truth be told.

First I thought Gaz created it in light of SEd players that are 'chancers', then I read Max's comment on how it's to be taken seriously and to be mindful, which led me to assume it was a thoughtful, sensitively-handled thread.

Then I look up once again and see the little icon indicating Gaz did indeed create the thread, and that it's to feature phrases one might conjure up for players' 'issues', to that effect

F**k me, this is more confusing than reading Franz Kafka

Don't worry, goat. Even someone with a 185 IQ like myself went through almost the exact same thought process. Though I did drink a beer a little too quickly before seeing it appear, resulting in not noticing the date, going on to assume it was a few days ago, forgetting we are in september.
Happens to the best of us bro.
 
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