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Imperial/Everest bad service.

Discussion in 'Online Casinos' started by Rusty, Nov 29, 2008.

    Nov 29, 2008
  1. Rusty

    Rusty Banned User - repetitive flaming

    Manchester UK
    If you want to play at these Casinos the following examples are the level of service you can expect.

    Twice I contacted Everest because I had not received my Monthly bonus and all I got was silence.
    So I closed my account naturally.
    No big deal because I am a member at Imperial as well.
    Not played there for ages because I was getting slaughtered so I tried with a couple of small deposits and got slaughtered again.
    I emailed them asking for my stats win/loss on various slots this was the replay they sent.

    Dear David, Thank you for your inquiry. We are sorry; however due to logisticalissues, we cannot provide you with your game history. We suggest thatyou keep track your own records in the future. We apologize for the inconvenience and appreciate for your understanding. Kind regards,Customer Care Team


  2. Nov 29, 2008
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    House-Husband and Casino Advisor
    Bexhill on sea, England
    That's a great shame. :(
    I love GV slots, record all my own wagering anyway, get regular good bonuses, never had one single problem with them and have never had cause to contact their CS about anything...

    Oh well...
    2 people like this.
  4. Nov 29, 2008
  5. Guillma

    Guillma Dormant account

    Hi there !

    I've just started promoting 'last month' and play (i always test casinos ) Everest casino, it's a good one i think, i received the bonus... contact the staff and all seems to be ok !

    How long did you wait for the bonus before closing your account ?

  6. Nov 29, 2008
  7. Rusty

    Rusty Banned User - repetitive flaming

    Manchester UK
    Three Months.
    I even changed my email address.

    The biggest problem with this group is they have no live help or even contact numbers so when things do go wrong you can find it a very frustrating experience trying to get it sorted out.

    As KK says they have some good games and they pay in reasonable time so it is a shame they don't put more emphasis on CS.
    As long as you have no need to contact them you should be OK but the response I got should make people a little cautious before playing there.
    A Casino that can not or will not give you stats is not one to put a lot of trust in.

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