kingkong098
Dormant Account
- Joined
- Jul 22, 2006
- Location
- north
I'm a long time player, regular depositor at Imperial Casino.
On Christmas Eve I made a small deposit by Moneybookers that did not get credited to my account. This happens on occasion. I filled out the contact form on their website immediately as usual with the MB merchant reference number. Normally the deposit is credited within a day, but allowing for a delay due to the holidays, I gave an extra couple of days. Eventually they credited my account with a bonus that the deposit triggered, but the deposit was still missing. I have now sent numerous request for updates and PM'ed the rep here (who hasn't logged in for a week) with no result.
This should be a simple task as all they need to do is confirm with MB that they've been sent the funds, yet we're almost at the 2 week mark now. Anyone have a phone number/email address or alternative way to get in contact with their CS or a casino rep?
On Christmas Eve I made a small deposit by Moneybookers that did not get credited to my account. This happens on occasion. I filled out the contact form on their website immediately as usual with the MB merchant reference number. Normally the deposit is credited within a day, but allowing for a delay due to the holidays, I gave an extra couple of days. Eventually they credited my account with a bonus that the deposit triggered, but the deposit was still missing. I have now sent numerous request for updates and PM'ed the rep here (who hasn't logged in for a week) with no result.
This should be a simple task as all they need to do is confirm with MB that they've been sent the funds, yet we're almost at the 2 week mark now. Anyone have a phone number/email address or alternative way to get in contact with their CS or a casino rep?