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Imperial Casino Won't Credit My Moneybookers Deposit

Discussion in 'Casino Complaints - Non-Bonus Issues' started by kingkong098, Jan 7, 2013.

    Jan 7, 2013
  1. kingkong098

    kingkong098 Experienced Member

    Occupation:
    selfemployed
    Location:
    north
    I'm a long time player, regular depositor at Imperial Casino.

    On Christmas Eve I made a small deposit by Moneybookers that did not get credited to my account. This happens on occasion. I filled out the contact form on their website immediately as usual with the MB merchant reference number. Normally the deposit is credited within a day, but allowing for a delay due to the holidays, I gave an extra couple of days. Eventually they credited my account with a bonus that the deposit triggered, but the deposit was still missing. I have now sent numerous request for updates and PM'ed the rep here (who hasn't logged in for a week) with no result.

    This should be a simple task as all they need to do is confirm with MB that they've been sent the funds, yet we're almost at the 2 week mark now. Anyone have a phone number/email address or alternative way to get in contact with their CS or a casino rep?
     
  2. Jan 7, 2013
  3. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    To be blatantly honest i've never heard of them, as far as contacts go KasinoKing seems to have plenty, try sending him a pm :).
     
  4. Jan 7, 2013
  5. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    They are accredited on CM :D :

    http://www.casinomeister.com/forums/content/imperial-casino-242/

    But looks like their rep's profile has been deleted. He has been active here in the past, so not sure why.
     
    1 person likes this.
  6. Jan 7, 2013
  7. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    1 person likes this.
  8. Jan 7, 2013
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    If the bonus was triggered, then this is a casino problem, they have had the money, and their bonus systems have seen it go through. It has just not been reflected in your casino account. No movement after 2 weeks and no rep available means it is straight to PAB. Mention also that they have no active rep in the forum, which is a breach of the standards for accreditation.
     
  10. Jan 7, 2013
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Yeah, during the holiday break the rep informed me that he has left the building. I'm not sure if there is another. I'll check.

    On the upside, this is a well established casino that has a history of always doing the right thing. The original flag ship casino is Casino Fantasy - that was one of the first casinos listed here in 1998.
     
    1 person likes this.
  12. Jan 7, 2013
  13. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    yeah, never heard of 'em either; i'll go have a poke
     
  14. Jan 7, 2013
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I changed his name from "itsik everest" to "itsik". That's why the link is screwed up.
     
    1 person likes this.
  16. Jan 7, 2013
  17. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I've never come across a casino where a deposit by MB/Skrill was not instantaneous.
    Anyway, now on 4th attempt to install, and just begins then stalls, and dont even know if Canadians are allowed
     
  18. Jan 7, 2013
  19. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    just my humble opinion...but...
    took 8 tries to load then register
    kind of an ugly site
    and rather sketchy in terms

    Select "Save File"
    Locate saved file on your computer and run it.
    Select your language, then relax while the software automatically installs.
    In just a few minutes, the online casino software will open automatically.
    Click "Join Now" to receive your FREE bonus chips.


    FREE here means:

    After installing the software, simply register, make your first deposit of at least $200, and we will add $200 in bonus chips to your player account. Make your 2nd, 3rd and 4th deposits of at least $100 and we'll add an extra $300 into your account.
     
  20. Jan 8, 2013
  21. kingkong098

    kingkong098 Experienced Member

    Occupation:
    selfemployed
    Location:
    north
    Thanks for the heads up about the Rep's departure.

    I have no doubt I'll get my funds eventually, this is incompetence not maliciousness. Just wished they had a phone number or live chat so I could get into real time contact with someone. This web form support is not cutting it anymore. Now officially waiting two weeks.
     
    1 person likes this.
  22. Jan 9, 2013
  23. kingkong098

    kingkong098 Experienced Member

    Occupation:
    selfemployed
    Location:
    north
    Deposit was finally credited to my account today.
     
    3 people like this.

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