Imperial Casino Encourages $1000 Deposit then Modifies Terms

harbourhopper

Dormant account
Joined
Jan 20, 2008
Location
Canada
During the Christmas holidays, Imperial casino sent out a massive set of promotions, one of which was $1000 free on a $1000 deposit. The rules for cashing out the bonus were 15xD+B, including several Blackjack options at the Micro-Stakes tables.

This offer seemed more than attractive enough to convince me to deposit, and soon after I had claimed the bonus and began wagering and seriously risking my money, I had blown my balance up to well over $4000.

The playthrough is grueling and long at $30,000 but I risk much less playing Blackjack.

About a week ago, Imperial dropped Blackjack from its list of allowed games. I knew full well most players who deposited for the $1000 free hadn't finished their $30,000 playthrough.

I sent in an email through their message centre from the website to request the wagering restictions be removed once I had finished by the original terms, they have no call centre, or actual email addresses. They either misread my email or ignored it:

Dear bronmact2,

Thank you for your inquiry. Please read the terms of our "Minimum
Play-Through Requirement (PTR).

In order to cash-out qualifying deposit and/or any winnings resulting
from a bonus offer, player must wager 15 times the sum of the
qualifying deposit plus the bonus award in eligible real-money games.

Wagers from the following ineligible games are excluded from counting
toward the Play-Through Requirement: Baccarat, Blackjack, please see
link below for complete list of eligible games), Chuck-A-Luck, Craps,
Roulette (some games only are excluded, please see link below for
complete list of eligible games), Sic Bo and Video Poker (some games
only are excluded, please see link below for complete list of eligible
games).

Attempting to cashout before satisfying the Play-Through Requirement
will result in forfeiture of any remaining bonus chips and all
winnings received from bonus chip stakes up to that point.

Minimum Play-Through Requirement (PTR) = (Initial chip purchase +
Matching Bonus) x 15
PTR = ($1000 + $1000) x 15
= $30000

At the time of this response your remaining PTR = $27276.89. You may
send us an inquiry at any time and we will supply you this PTR
information.
Following this, I wrote a second email and received this a few days afterwards:

Dear bronmact2,

Please note that our Bonus Terms have changed recently and some games
are no longer eligible.


For a list of all eligible games, please click on the link below:

You do not have permission to view link Log in or register now.


Please note: Casino Management reserves the right to end any
promotional offer at any time, without reason or justification. Casino
Management also reserves the right to deny a bonus, or a series of
bonuses, or a bonus program, to any Player or any group of Players, at
any time, without reason or justification.

Kind regards,
Customer Care Team
Support refuses to back down on the retroactive change to the terms, despite the fact that nowhere in their terms do they include a clause warning that changes to the terms may occur at anytime. The closest they have to it, and which they cited to me by email is the right to deny or end a promotional offer at any time.

I understand casinos feel the need to change terms periodically for whatever reason, but I cannot empathise with changing promotional rules after a deposit has been made and the promotion claimed.

There's no question whether that clause can be interpreted as justification for changing terms or not that it's unfair to the player.
 
Last edited:

Rob

Dormant account
Joined
Aug 1, 2007
Location
United Kingdom
this clause should do the trick

Disputes. In the event of any dispute regarding bonuses, the decision of Casino Management is final and shall be binding on the Player per consent to the Agreement necessary for the creation of a Player account.
and you agreed to this when signing up
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
It is ROGUE to change terms after the contract is entered into.

Imperial is an accredited casino. I'd suggest you PaB here after reading the advice on that page.

Good luck:thumbsup:
 

Komodo

Dormant account
Joined
Sep 27, 2007
Location
Sweden
I have the same complaint.
They dont even answer my emails.
This is extremely bad customer treatment from their part, first send out a good xmas bonus, let the players lose a shitload of money and then change TC.

this clause should do the trick
and you agreed to this when signing up
Is there anything you dont agree to when you sign up on a site?
 

spooler

Dormant account
Joined
Aug 5, 2004
Location
Canada
They did the same thing to me.

I had covered about 60% of my wagering requirement at Imperial BEFORE they changeed the terms. I happened to finish the wagering on the very day they changed the terms. I only found out about the change after getting a early cashout warning when trying to cashout.

I emailed them about this a week ago and they did not even reply.

Perhaps they have a clause that legally allows them to pull whatever unscrupulous move they want, but that does not change the fact that what they did is rogue behavior.

If they had any sense of decency, they would have :

1- Notified players of the change (in advance!)
2- Applied the old terms to those who deposited under the old terms (or at the very least considered the amounts wagered before the change)
3- Answered emails about the issue

I can't see how they will say accredited after a stunt like this.
They need to pull themselves together and work something out.
 

Komodo

Dormant account
Joined
Sep 27, 2007
Location
Sweden
They did the same thing to me.

I had covered about 60% of my wagering requirement at Imperial BEFORE they changeed the terms. I happened to finish the wagering on the very day they changed the terms. I only found out about the change after getting a early cashout warning when trying to cashout.

I emailed them about this a week ago and they did not even reply.

Perhaps they have a clause that legally allows them to pull whatever unscrupulous move they want, but that does not change the fact that what they did is rogue behavior.

If they had any sense of decency, they would have :

1- Notified players of the change (in advance!)
2- Applied the old terms to those who deposited under the old terms (or at the very least considered the amounts wagered before the change)
3- Answered emails about the issue

I can't see how they will say accredited after a stunt like this.
They need to pull themselves together and work something out.
Regarding point 2. Do you actually mean they dont even count the amount wagerered before the change? If not, then its nothing but robbery.
They dont answer my emails, so I dont know my wagering progress.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
If this is true, and the casino is indeed accredited, then the question is why? This tale is a clear violation of Casinomeister standards. The problem is not them ending a promotion early, but changing the terms after the fact for players who deposited under the earlier published terms.
There are an increasing number of ACCREDITED casinos that seem to be behaving badly, this damages the integrity of what it means to be accredited. It is one thing to have an "FU Clause", but entirely another matter when it is routinely used to screw over players who have entered the casino, or a particular promotion, in good faith. In this case, I suspect the CASINO made a very grave error with the initial design of this rather large Christmas offer (15x on BLACKJACK WTF!), and have now realised this, but have decided to correct it by reneging on the offer for players who have already taken part, and not just ending the promotion to new players, as would be the expected actions of a reputable casino.
This badly designed offer should never have made it off the drawing board, let alone passed by management for release to players. To have done this at Christmas only makes matters worse in terms of bad publicity for the casino involved, as it is considered very "bad form" to hijack Christmas to pull such a "scrooge like" stunt.

I get the impression that casinos are firing all the competent staff and hiring fools. It may save a little money, but will make the whole industry look bad in the long term, as these "fools" make one mistake after another, leading to one "stunt" after another as the casinos try to limit the damage, while at the same time trying to hide the fact THEY were the ones making mistakes by trying to pin the blame on the players who took the terms and conditions published at face value, and played in good faith.
 

Komodo

Dormant account
Joined
Sep 27, 2007
Location
Sweden
It was 30xBonus (15xD+B), not that unusual. The 2 active bonuses I have is the 1000$ 30x and a 45x dec monthly. Also it was a sticky type.
Only unusual thing was the size of the bonus, but we have seen extremely good xmas bonuses before. Party had one last year for example.
 
Last edited:

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
It was 30xBonus (15xD+B), not that unusual. The 2 active bonuses I have is the 1000$ 30x and a 45x dec monthly. Also it was a sticky type.
Only unusual thing was the size of the bonus, but we have seen extremely good xmas bonuses before. Party had one last year for example.
If it was a sticky type, then they really ARE going "over the top" with this. I was under the impression it was $30,000 of play to withdraw the $1000 bonus, which would clearly be a bad promotion for the casino.
If it was sticky, only players with the "balls" to place one $2000 bet on Blackjack to start off are going to break the bank. Perhaps this is what started happening, and they didn't expect this tactic from the players who were offered the bonus.
What they have done though, is to set a precedent, as now players know that they WILL change the terms of an ongoing offer retrospectively, even for players who deposited before the changes were made. It doesn't matter what they do, or say, now, they still did what they did over this Christmas promotion, and they can no longer be trusted not to do the same again should they feel the need to do so.
 

mishun

Banned User - bogus account - violation of <a href
Joined
Jan 15, 2008
Location
Atlanta, Georgia
What they have done though, is to set a precedent, as now players know that they WILL change the terms of an ongoing offer retrospectively, even for players who deposited before the changes were made. It doesn't matter what they do, or say, now, they still did what they did over this Christmas promotion, and they can no longer be trusted not to do the same again should they feel the need to do so.
Let's face it. Most online casinos have gone roguish. Without the Americans they are finished, and they know it. How can a casino payout $42,000+? Without the Americans playing there. Europeans doesn't waste like us Americans. America is the dumping ground. Once Upon A Time these accredited casinos wouldn't mind paying out. Even to multiple accounts and bonus abusers. Now they are doing every trick in the book to take winnings from you. When George Bush signed that bill. It did what it was designed to do. It killed online gambling all across the world. I have been waiting on 5 checks from MG that was sent 32 days ago. Is it worth it to play anymore? HELL NO! I'm bored at the house, so I play. But ONLINE GAMBLING ISN'T FUN ANYMORE! Not only did my president take it from me. But the floor managers did it as well.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
They did the same thing to me.
Spooler, I suggest you get in touch with GrandVirtualCS via PM (here). She's working on these Imperial issues and would like to help you with yours too.
 

NextToYou

Experienced Member
webmeister
Joined
Oct 17, 2006
Location
Europe
They have some problems with their current allowed games too. I received account specific reload bonus today, and wagered the required amount in current allowed games listed here
You do not have permission to view link Log in or register now.
(in allowed video poker All American to be exact), but still system gives me a warning about early withdrawal when I try to withdraw now. This was in Everest Casino, which belongs to the same group. So be warned.

I have PMd the casino rep. here with exact details to take a look at my issue too.
 

spooler

Dormant account
Joined
Aug 5, 2004
Location
Canada
Thanks maxd. I PMed her. I hadn't had an opportunity to fila a PAB yet, and I'm hopeful that it won't be necessary now.

komodo, actually I assumed, perhaps wrongly, from some other post (on another forum) which I now can't locate, that wagering before the change wasn't counted. I realize now that I jumped the gun on that. I guess, the lack of response from support did lead me to bleak expectations. Also, the software provides no way of keeping track of wagering requirements.

I really hope GrandVirtualCS will be able to help.
 

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

Top