I'm worried that I made a mistake, can a casino veteran tell me if I broke this rule?

xexe

Full Member
Joined
Dec 16, 2018
Location
Sweden
This site offers a bonus and in the bonus agreement, they exclude a bunch of details and put them on page 10 of the general rules instead.

"When playing with bonus money the maximum bet allowed is €5 per bet line until wagering requirements have been met. This includes double up wagers and gamble features. Betting site reserves the right of voiding bets and winnings resulting from bets of larger amounts"

I picked the game "Jokerizer" (never played before, only played a few games because I don't typically play casinos). When I play casinos, I just spam click the spin button because it's faster than auto-play since you can cancel the spin. What I didn't realize was that any time you win something in this game, it replaces the spin button with a joker button that takes 20 coins from your winning and spends it on another spin. I didn't even realize this at first, I thought it was some sort of free-spin event. I've never heard of a casino game that just tricks you by replacing the spin button that you're presumably spamming to keep the slot rolling.

My question is; does this rule cover this event? And if so, is there anything I can do to keep the money? I literally lost a bunch of money due to this stupid event (apparently what it does is let you spend 20 coins out of your winnings instead of 10 on a new spin where the only advantage is getting a jackpot with 2 jokers instead of 3, something that never happened). But I'm afraid that they'll still use it as an excuse to pocket my money because this company seems to be truly grimy judging by the way they hide a lot of the bonus-rules.

Grateful for any advice, thanks.
 

refre

Senior lurker
PABnonaccred
PABnoaccred
Joined
Jun 13, 2003
Location
.
Yes, it probably does cover this event.
You should stop playing and reach out to customer service and/or the rep here on Casinomeister.
If an exception is to be made you stand a much better chance now than, say, after a big win and you're ready to cash out.
At that point it's probably too late. Good luck!
 

zreb

Experienced Member
PABaccred
Joined
Sep 21, 2013
Location
currently in US
I wouldn't call that an unfair term aside from not putting it in the bonus section. If they have a dedicated bonus rules section and hide it in the main page, that's pretty weird, but might not be much you can do.

I would argue that it shouldn't count as a breach of the terms since what you're doing is a continuation of the bet made at a lower amount - it is most likely NOT an even money gamble and is necessary to reach the true RTP of the game. It is a part of a game that was (presumably, you didn't state the initial bet though I would assume $3-$5) initiated at a proper bet size and there is no way that it could be considered a "gamble feature," since gamble feature in this context is clearly referring to a specific game mechanism and not the general act of gambling.

However, the casino may not see it that way. You should absolutely cease all play until this is resolved, and as others have said contact either casino support or the representative here. If they either tell you it's allowed, or it's not allowed but they'll let it slide once, you're good to go. If they say otherwise, guess it depends on the amount of money involved if it's worth trying to fight for it, and where the casino is licenced.
 

SlotGrinder

Senior Member
Joined
Jan 8, 2016
Location
England
Why contact them and tell them something they might not realise or consider to be a breach > seems like you're better off waiting to see if a withdrawal goes through rather than alerting them to potential loopholes they may have to avoid paying out ? David in payments might have a backlog of withdrawals to deal with and just take a cursory glance at each before approving them :p
It doesn't even sound like a breach of conditions anyway if your original bet was within the allowed amount because this game is not a normal gamble but an integral part of the game to do the superbets
 

zreb

Experienced Member
PABaccred
Joined
Sep 21, 2013
Location
currently in US
Well, that's a potential option, and I can't say I know if it's better or worse from a strategic position, but you may be putting yourself in a situation where future winnings are invalidated from the past bets (and losses won't be), and the casino may be less likely to act in good will if you appear to try to sneak it by rather than resolve it immediately.

So if you lose a bunch or all of it completing wagering, you certainly won't get those losses back no matter what. But if you continue to win, you might not receive those winnings. Not ideal to be in a situation where all of your losses will be real but you might not receive your wins.

On the other hand, my "Good will" argument may be a bit optimistic and depend on the casino involved - some casinos look to treat players fairly and not hammer a potential good customer on every technicality, while others will take any excuse they can to get your money.
 

Supababe

Opinions Meister!
CAG
mm1
Joined
Aug 10, 2016
Location
Lancashire, UK
We have seen PAB after PAB where, in hindsight, the player should have stopped and reached out to livehelp or rep here.
I’m almost certain that this is what @maxd says time and again... but of course, its your call. Just thought I would offer the advice.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Check your bet history. I think you will find it is just one bet, no matter how long you keep playing the jokersizer mode.
 

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