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    Apr 7, 2006
  1. The Lark

    The Lark Dormant account

    Occupation:
    Seeking employment
    Location:
    Bakersfield, Ca.
    I tried Intercasino video poker for $100. I could never get into the site, and I never got any support, just a deaf ear. Here's the thing. They sent me reminders that they'd be gnawing my account at the rate of $2 per month, or whatever it is. I politely asked for my money back, and I got no satisfaction. Their neteller connection works just dandy when they accept my money, but the service was atrocious. They finally heeded my advice to stick their e-mails and ads in their ear. Of course, they've sold my name and address to tons of other folks, and the junk mail juggernaut rolls on unabated. If anybody can help, I'll be very grateful. Maybe I should even pay a helper's fee. If I'm $h!t out of luck, well, at least I got it off my chest.

    Thanks,
    Chris
     
  2. Apr 7, 2006
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I've emailed Ryan to see if we can't take care of this. Sorry you feel like you've been scrood.
     
  4. Apr 7, 2006
  5. ryan_hartley

    ryan_hartley Casino Representative

    Occupation:
    Casino Manager
    Dear Chris,

    I am very sorry to hear that you have had such an unpleasant experience at InterCasino and I would like to get more information from you on this please. To answer a few questions for the sake of the forum: The $2 charge is for players who have had the accounts dormant for more than 3 months. This is standard practice for majority of casinos and our players are always made aware that this will be happening.
    Regarding your poor customer service, please could I ask you to email me your account details to This email is not visible to you. so I can look into this matter personally for you. If you still have any of your communication trail with our support team, this will be of great assistance to me too.
    Once again, please accept my apologies and I trust that we will be able to resolve this matter for you shortly.
    Kind regards
    Ryan Hartley
     
    2 people like this.
  6. Apr 8, 2006
  7. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    What is the justification for this charge? There are plenty of casinos that do not have such a charge, for example, I completely forgot that I had some money at Ladbrokes casino, and the full amount was still there 1/2 year later.
     
  8. Apr 8, 2006
  9. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    Yes Ryan. It is not the majority of casinos that have this fee - in fact, it is quite the opposite - you are the only casino I know that does this, in fact.
     
  10. Apr 8, 2006
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I'm pretty sure it's only Wagerlogic casinos that do this. But I guess if you're Wagerlogic, nothing else matters :D
     
  12. Apr 8, 2006
  13. TheBloke

    TheBloke Dormant account

    Occupation:
    Database programmer
    Location:
    London
    If Wagerlogic had a B+M casino, you'd be charged by the hour for watching from the rail.
     
  14. Apr 9, 2006
  15. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe
    you gotta be kiddin

    LOL my bank actually pays me to keep money with them, it's called a savings account. Looking forward to your post about the justification for this charge.
     
  16. Apr 11, 2006
  17. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    I think Captain Cooks did this to a friend of mine, too.
     
  18. Apr 11, 2006
  19. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    Actually it's $2 a month Ryan. Surely it can't be for an account keeping fee, can it!
     

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