I'm Scrood

The Lark

Dormant account
I tried Intercasino video poker for $100. I could never get into the site, and I never got any support, just a deaf ear. Here's the thing. They sent me reminders that they'd be gnawing my account at the rate of $2 per month, or whatever it is. I politely asked for my money back, and I got no satisfaction. Their neteller connection works just dandy when they accept my money, but the service was atrocious. They finally heeded my advice to stick their e-mails and ads in their ear. Of course, they've sold my name and address to tons of other folks, and the junk mail juggernaut rolls on unabated. If anybody can help, I'll be very grateful. Maybe I should even pay a helper's fee. If I'm $h!t out of luck, well, at least I got it off my chest.

Thanks,
Chris
 

Casinomeister

Forum Cheermeister
Staff member
I've emailed Ryan to see if we can't take care of this. Sorry you feel like you've been scrood.
 

ryan_hartley

Casino Representative
Dear Chris,

I am very sorry to hear that you have had such an unpleasant experience at InterCasino and I would like to get more information from you on this please. To answer a few questions for the sake of the forum: The $2 charge is for players who have had the accounts dormant for more than 3 months. This is standard practice for majority of casinos and our players are always made aware that this will be happening.
Regarding your poor customer service, please could I ask you to email me your account details to ryanh@intercasino.com so I can look into this matter personally for you. If you still have any of your communication trail with our support team, this will be of great assistance to me too.
Once again, please accept my apologies and I trust that we will be able to resolve this matter for you shortly.
Kind regards
Ryan Hartley
 

GrandMaster

Ueber Meister
CAG
ryan_hartley said:
The $2 charge is for players who have had the accounts dormant for more than 3 months. This is standard practice for majority of casinos and our players are always made aware that this will be happening.
What is the justification for this charge? There are plenty of casinos that do not have such a charge, for example, I completely forgot that I had some money at Ladbrokes casino, and the full amount was still there 1/2 year later.
 

spearmaster

RIP Ted
Yes Ryan. It is not the majority of casinos that have this fee - in fact, it is quite the opposite - you are the only casino I know that does this, in fact.
 

Casinomeister

Forum Cheermeister
Staff member
spearmaster said:
Yes Ryan. It is not the majority of casinos that have this fee - in fact, it is quite the opposite - you are the only casino I know that does this, in fact.
I'm pretty sure it's only Wagerlogic casinos that do this. But I guess if you're Wagerlogic, nothing else matters :D
 

Let_It_Ride

Quit Gambling
you gotta be kiddin

ryan_hartley said:
The $2 charge is for players who have had the accounts dormant for more than 3 months. This is standard practice for majority of casinos and our players are always made aware that this will be happening.

Kind regards
Ryan Hartley
LOL my bank actually pays me to keep money with them, it's called a savings account. Looking forward to your post about the justification for this charge.
 

GrandMaster

Ueber Meister
CAG
Casinomeister said:
I'm pretty sure it's only Wagerlogic casinos that do this. But I guess if you're Wagerlogic, nothing else matters :D
I think Captain Cooks did this to a friend of mine, too.
 

AussieDave

Dodgy whacko backstabber
ryan_hartley said:
The $2 charge is for players who have had the accounts dormant for more than 3 months.
Actually it's $2 a month Ryan. Surely it can't be for an account keeping fee, can it!
 
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