Ignition Casino Assigned me a Personal Rep?

ocguy31

Newbie member
Joined
Apr 14, 2018
Location
USA
I was just emailed an offer to go Bitcoin only (that is all I deposited anyway), in exchange for these perks. Has anyone else got this? Does it make a difference?
No, I am not a shill. I think this is an exclusive offer, and I am skeptical as to what this actually does, or if it is all fluff. I am a Titanium member who has about $20k coin-in monthly.


Good call on upgrading your account to our Bitcoin-exclusive program!
Here’s what you need to know about this smart move…
First up, an account manager from our team will be in touch with you in the next 48 hours to answer any questions you have.
The team is available every week from Tuesday through Saturday from 11:00 AM - 7:30 PM, so if you need to reach them outside of these hours, not to worry – they’ll contact you first thing when they return.
Once they’ve gotten you set up, your Bitcoin-exclusive status gives you:
  • 25,000 Rewards Points deposited weekly into your account.
  • Priority 24/7 customer service – you have an issue or need some help, we’ll get it done.
  • A dedicated Account Manager – to ensure you have a seamless and positive playing experience.
  • More benefits to come…
So now you’re on your way! We’ll be in touch real soon.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Sounds like a VIP rep to me. I have one at one casino, had one at VS before they stopped having a VIP program. I am highest tier at another casino here, and while I do not have a VIP rep, there are definite perks, including a different team, and more loyalty points for play. Sounds like your level of play warrants it. Just curious what 25K reward points are worth?
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
Uh, how does this work.
"The team is available every week from Tuesday through Saturday from 11:00 AM - 7:30 PM, so if you need to reach them outside of these hours, not to worry – they’ll contact you first thing when they return. "

Wich is basically saying, if you need to reach us outside of these hours, dont worry, you cant.
But in the perks marked out below it says 24/7 customer service.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Well, you can reach customer service 24/7, and maybe get higher queue priority, o r the shift supervisor perhaps. Maybe the CSR would be authorized to but just your own rep during those hours. Seems reasonable to let them have a normal workday and days off.
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
Ahh yeah that makes more sense.
I read "the team" as the support-team and not the account manager team.
 

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