IGlobalMedia Video Poker software glitch

[eric5148]

Yesterday I was playing Deuces Wild (download version) at Casino County, which uses IGlobalMedia software.

In a span of 76 hands I was dealt the exact same hand twice in a row three different times. The first time it happened, I didn't really notice, I thought the hands were just similar, but not identical. The second time I was sure they were identical, but I just assumed it was a fluke. The third time, I was in disbelief that this could happen twice in such short period of time, so I went back to the game logs just to make sure my eyes weren't fooling me, and that's when I noticed the first time was actually identical as well.

I'm not shouting "rigged" here, I'm just saying this couldn't be random, and therefore, not would I consider a fair and honest game. If this is a software glitch, it obviously needs to be fixed

I'm not great at math, so if anyone can figure out the probability of this happening, that would be much appreciated.

I sent an email to Casino County yesterday at about 9 pm CT. They haven't responded yet.

Here are some screenshots of the game logs:

-Eric

 

[big_mac]

I reckon that the chance of having a hand exactly the same as the previous, in the same order, is less than 1 in 300 million.

 

[big_mac]

According to my amateurish calculations, I think that this should happen about once in 21,065,900,682,426,200,000,000

(that is based on getting the first one once in 311 million, then another one in the next 32 hands at once in 9.74 million, then once again in the next 45 hands at once in 6.93 million. Hopefully somebody who actually knows what they are doing will give a better answer).

 

[eric5148]

According to my amateurish calculations, I think that this should happen about once in 21,065,900,682,426,200,000,000

I think that estimation is all I need to see, lol. It's not really important what the actual odds are, just that we know that it's not bloody likely.

Still no response from Casino County. I sure won't be playing there until this gets fixed.

 

[realwtfsup]

No more playing there for me.

 

[largeeyes]

Jaw dropping. Something IGM better be addressing PRONTO.

 

[nafanny29]

My guess is that you will never get two identical five card hands dealt to you in the same order in your lifetime.

 

[dominique]

Which version is this? Download? Java? HTML?

I have played VP extensively on the IG download version and never saw anything unusual.

 

[caruso]

Thanks to the poster for proving my long-held view that this software is rigged up to the eyeballs. This is conclusive beyond question.

I'm not shouting "rigged" here, I'm just saying this couldn't be random

This is a widely held misconception, that "non random" does not equal "rigged" in all practical senses. If it is random the cards are dealt according to natural probability. If it is non-random, cards are NOT dealt according to natural probability. When blackjack or video poker cards are dealt under the latter condition, the game is rigged. Non-random equals rigged. Call it "unintentional rigging" if you want to be generous; call it "buggy" if you want to be polite.

It remains rigged.

 

[eric5148]

Caruso:

This is how my dictionary defines the word rig: to manipulate or control esp. by deceptive or dishonest means. To fix in advance for a desired result.

The proof I have here is not proof of rigging. It's a possibility, but not proof that anything is in their favor. It's proof that the software doesn't perform as the casino claims.

Believe me, I'm more pissed about this than you are. But if they wanted to rig the software in their favor, this would be far from the best way to do it.


Meanwhile, I still haven't heard from Casino County, which means it's time to inform everyone I can about this. This is absolutely unacceptable.

 

[sw2003]

Given a previous hand, the chance of getting the same 5 cards (suit and number) in the same order drawing from a single deck of cards is
1/(52x51x50x49x48) = 1/311,875,200 or approximately 1 in 312 million.

Now repeat that for two more times!
IGlobalMedia's software is just terrific!

 

[Vesuvio]

Posting from the slowest internet connection in the world here... but I had exactly the same thing happen to me - https://www.casinomeister.com/forums/threads/iglobalmedia-invisible-cards-trick.5628/

Your logs are better - I would have been able to show a few cases except Golden Stars Casino wouldn't let me see logs. After a number of e-mails they finally decided to stop giving excuses and admitted there was something wrong with their software (& gave me a $5 bonus ). In my case it looked as though I might not have been charged for the second occurence of the hand, but in your case it seems you were.

If there was real regulation in the casino industry such a serious bug would lead to the casino being closed until they'd fix it... but as things stand I suppose the best we can do is advise people not to play there.

 

[caruso]

Why would you choose to defend a casino whose software is such obvious crap? Did you read my blackjack glitch thread?

The VP is screwed up; the blackjack is screwed up; how many more screenshots need to be posted before it can tentatively be suggested that iGM software has the small possibility of being complete junk?

 

[largeeyes]

I'd say, given the time this has been out there, IGM and the clan must make some sort of reply/statement/explanation on monday. I mean, how can they continue to let imaginations run rampant?

 

[eric5148]

Why would you choose to defend a casino whose software is such obvious crap? Did you read my blackjack glitch thread?

The VP is screwed up; the blackjack is screwed up; how many more screenshots need to be posted before it can tentatively be suggested that iGM software has the small possibility of being complete junk?

So... I posted these screenshots because I'm trying to defend IGM? Right, that makes perfect sense.

We've already suggested the software is junk. You were the one suggesting it was rigged, which is completely different.

 

[Freudian]

It seems like a clumsy way to cheat their customers, if that was their intention.
My wild guess it that it is somehow related to lag or server capacity. That when overloaded somehow the last starting hand get repeated.

Either way it clearly shows that their RNG is not particularly R under certain circumstances. It doesn't matter if it is through malice or incompetence (it would have to be mallice and incompetence in that way). Either way the game should be shut down at all casinos using this software. I suspect that won't happen though.

So until everything is cleared, people should avoid all casinos using the same software.

 

[eric5148]

I posted this on 2+2 and someone gave an explanation for this glitch. Look in the Internet Gambling forum.

 

[chuchu59]

From the hands played,I noticed something else. It seems that for any hand played,the next hand will come up with 2 of the cards (not suited) from the former hand. This is broken only by the rare occurence of a deuce or the identical hands. However,even that can be traced to the hands before thes eoccurences with 3 of the cards being the same ie. hands 74 and 77,30 and 33,5 and 7. In deuces wild,these recurrences are unlikely to enable the player to win. Coincidence,maybe but I wouldnt bet on it.

 

[Vesuvio]

This is the explanation on the other forum (I hope no-one minds if I post the link - it took a while to find!):

You do not have permission to view link Log in or register now.

This is exactly the way it seemed to work for me. I was allowed to draw twice to the same cards but only charged once. I think I hit nothing on any of the occasions it happened, but I wouldn't be suprised if it's true that the first is ignored and only whatever you draw the second time counts. So, as mentioned in the link, if someone drew to a Royal Flush on the first draw the software wouldn't register it and iGlobalMedia & the casino in question would find themselves in serious trouble.

It must just be a bug, but an incredible one that removes all confidence in their 'RNG' - the worst thing is that judging from the comments on the other forum (& Eric's case & mine) this is something they've known about for a long time and done nothing to fix.

I wonder if iGlobalMedia or any of the casinos using their software would like to comment on here

 

[The Dude]

I am in the process of contacting iGM at the moment on this.

 

[caruso]

So... I posted these screenshots because I'm trying to defend IGM? Right, that makes perfect sense.

My comments weren't addressed to you.

Since a lot of drum-beating is currently occuring along the lines of "the poor widdle casino isn't doing it intentionally": we can pointlessly nit-pick all we want about "dictionary definitions", but whether the cheating is occuring by design or accident doesn't alter the practicality that the player is being cheated. Maybe you think iGM looks "morally superior" if they simply haven't got a clue what's going on as opposed to willfully cheating, but my own specs are less rose-tinted; as far as I'm concerned, casinos that offer junk software that malfunctions are no better than casinos that willfully cheat. Negligence is not an issue. Cheating is cheating.

 

[The Dude]

They are already aware of this thread, and their tech people are looking into this.

 

[caruso]

I am in the process of contacting iGM at the moment on this.

Maybe they'd care to comment on that software glitch in the blackjack game I posted. I contacted them as you requested back then, and I'm still awaiting a reply. That's pretty naff in the circumstances. I even said I was emailing at your behest.

https://www.casinomeister.com/forums/threads/iglobalmedia-invisible-cards-trick.5628/

 

[Freudian]

My comments weren't addressed to you.

Since a lot of drum-beating is currently occuring along the lines of "the poor widdle casino isn't doing it intentionally": we can pointlessly nit-pick all we want about "dictionary definitions", but whether the cheating is occuring by design or accident doesn't alter the practicality that the player is being cheated. Maybe you think iGM looks "morally superior" if they simply haven't got a clue what's going on as opposed to willfully cheating, but my own specs are less rose-tinted; as far as I'm concerned, casinos that offer junk software that malfunctions are no better than casinos that willfully cheat. Negligence is not an issue. Cheating is cheating.

No one is saying that it can't be blatant cheating or rigging. Just that we don't know right now, based on the screenshots. We don't even know if it alters the payout in any way. We all agree it is very serious whatever the reason.

I know you are passionate about these things, but jumping to conclusions helps no one. It is very serious that these flaws have been pointed out to the casinos in the past and it is still not working as it should.

 

[dominique]

I would still like to know which version was played - download, java or HTML.

Anyone? Thanks!