If you are swedish read this

Nordog

Experienced Member
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Nov 15, 2018
Location
Norge
"Vad gör jag om jag inte får ut min vinst?
Utbetalning av vinster regleras inte i spellagstiftningen.
Spelinspektionen prövar inte några tvister mellan spelare och licenshavare. Man kan istället vända sig till Allmänna reklamationsnämnden (ARN) som kan pröva tvister som rör spel eller lotterier överstigande 1 000 kr (
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). Alternativt kan man driva en process via domstol."

Basicly sais its not the swedish licence responsibility to ensure that casinos pay winners. So for the swedes thinking the licence is safe, its actually not. Its on curacao level.
 

sapit222

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"Vad gör jag om jag inte får ut min vinst?
Utbetalning av vinster regleras inte i spellagstiftningen.
Spelinspektionen prövar inte några tvister mellan spelare och licenshavare. Man kan istället vända sig till Allmänna reklamationsnämnden (ARN) som kan pröva tvister som rör spel eller lotterier överstigande 1 000 kr (
You do not have permission to view link Log in or register now.
). Alternativt kan man driva en process via domstol."

Basicly sais its not the swedish licence responsibility to ensure that casinos pay winners. So for the swedes thinking the licence is safe, its actually not. Its on curacao level.

Låter konstigt.

Har läst igenom hela lagstiftningen tidigare men tänkte inte på om det stod något angående utbetalning av vinst.

Om dom vägrar att betala ut vinsterna så riskerar dom ju att förlora licensen eller få höga böter.
 

Nordog

Experienced Member
Joined
Nov 15, 2018
Location
Norge
But even if they loose licence, or company get a fine in the end, how easy will it be for you to chase your winnings? You would expect it to be protected by the licence authority in some way ( like mga) but in reality its not.
 

Tirilej

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But even if they loose licence, or company get a fine in the end, how easy will it be for you to chase your winnings? You would expect it to be protected by the licence authority in some way ( like mga) but in reality its not.

Do you for a second believe any company would risk their license or a fine over paying a player?

I'm not worried about getting paid as a Swede if the casino have a license here. Not much can go wrong anymore.
I'm more worried that the lack of bonuses and other stupid rules are making players search outside of Sweden to gamble. Then it's a lot tougher to get help if anything goes wrong.
 

Nordog

Experienced Member
Joined
Nov 15, 2018
Location
Norge
No. But that a casino will close a shop, take all the money and move to the carribean?

Also if you have a dispute with a casino, eventyally on mga licence your last stop is to complain to mga. In sweden you are more or less fighting on your own.
 

Tirilej

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If it was that easy then it could happen anywhere. I don't know if players money are kept separate in all casinos with a license here, but I know that not all casinos with an MGA or ukgc license have them separated either.
I guess it's a risk as with all companies, even banks.
 

Nordog

Experienced Member
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Nov 15, 2018
Location
Norge
Well as a consumer you would expect that a licence authority would negate a dispute when it happens. Most of the time stuff goes smooth. But as you see on the forum mistakes can happen. I doubt most casinos on swedish licence would do anything bad on purpose. But if a mistake happen, you have limited chances to win trough. And if most swedish players thinks the licence authority will ensure that mistakes gets fixed, they need to know licence autority dont intefer at all, unlike MGA.
 

Tirilej

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Well as a consumer you would expect that a licence authority would negate a dispute when it happens. Most of the time stuff goes smooth. But as you see on the forum mistakes can happen. I doubt most casinos on swedish licence would do anything bad on purpose. But if a mistake happen, you have limited chances to win trough. And if most swedish players thinks the licence authority will ensure that mistakes gets fixed, they need to know licence autority dont intefer at all, unlike MGA.

We can go through all the same sites as you to seek help. I would make a PAB here if anything happened. What even could happen I have no idea about though :)
 

Tirilej

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But if a PAB here fails, or on thepogg you get told to complain to MGA or UKGC.

I don't understand how you are thinking really :)
Probably Sweden is the place where it's most likely you will get paid. Why? Because there isn't that many casinos that have a license. You can't create an account without being verified. You can't use bonuses. No casino have any reason to not pay you. It's not an issue here now.

For the rest of the world it can be a lot more risky even if the casino is having a good license. There are more traps to fall in for a player, and more bonuses and strange rules. More bad casinos.

Neither MGA or UKGC are dealing with player complaints. They have ADR's for that...and we have ARN, or other websites just like this. I'm not worried at all :)
 

Kroffe

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Have to agree with the lady on this.
I have no worries about getting paid when playing on a site with swedish license.
Most of the sites i use even has instant payout with the withdrawal being done in seconds.
No way a casino is gonna risk fines or getting license suspended over not paying a player.

That being said, i do think Spelinspektionen should take on these problems if they arise.
After all, if we are to believe all crap they spout about making things better&more secure for the players, why wouldnt they? They exist for us, no?
Surely they were not created just to fill the governments pockets with all that sweet gamblingmoney. :rolleyes:
 

Nordog

Experienced Member
Joined
Nov 15, 2018
Location
Norge
Thats exactly my point kroffe.
Im not disagreeing with any thing she say, but when a rare problem occur, you have less rights then you assume. And i wanted to inform about that.
 

Nordog

Experienced Member
Joined
Nov 15, 2018
Location
Norge
Over at casinoground a guy posted a photo of videoslots requesting credit score, claiming they have to due to swedish licence. Just a heads up if its true, and you sign up to alot of casinos it can affect your credit score...
 

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sapit222

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Fake news! :eek2::eek:

They cant ask about such information.
The licence/regulation doesnt demand that (or even mention it?).

Credit score is for last year and the years before, not for this year anyway.
 

Slottery

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Credit checks are done to make it much faster and easier than request all documents from player as so much required information can be get from there. These checks don't make any effect to your credit scores at all. Not demand of regulator but easier and faster way to get some information what you would need to request from player anyway.

For Swedish players there are huge amount of rights and instances to contact if you have problems with any casino under SGA license like "Konsument verket" (or how ever it was spelled). Casinos operating in Sweden with license, players quite sure have much better grounds than players under MGA license so that would really be last thing i would worried if would be playing under SGA license.
 

Nordog

Experienced Member
Joined
Nov 15, 2018
Location
Norge
Read the videoslots thread, the issue is that they do this behind the players back, when the licence clearly say to contact player.
Most swedes i talked to, infact say these type of requests affect credit score, and on Credit report its also logged who asked for it last 6 months.
 

Slottery

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I did and they are doing nothing wrong by using information available when doing their due diligence.
 

Nordog

Experienced Member
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Nov 15, 2018
Location
Norge
They are.

Den aktör som är intresserad av att ta en kreditupplysning på dig måste enligt lag ha ett legitimt skäl, vilket begränsar vem som kan göra kreditupplysningar på dig. Du måste dessutom alltid godkänna en förfrågan om att kreditupplysning tas på dig innan den utförs, vilket du endast bör göra om legitimt skäl finns.
Ett legitimt skäl skulle exempelvis kunna vara om du gör en låneansökan hos en bank, ska hyra en lägenhet eller bli anställd i en högre position med ekonomiskt ansvar (exempelvis ekonomichef).
 

Slottery

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They actually are not in level these requests are done. Then it would worth to claim company who is providing this information to casino who is asking it without authorization.
 

Tirilej

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The issue for me with this kind of request is that I have no clue about it until it's done. Videoslots would never have any legit reason for doing a check up on me after I've been their customer for over 5 years. At least not if they haven't noticed any difference in my play.
If I suddenly started to play for a huge amount then I would suspect them to ask me about it. Not just do a random check up which wouldn't reveal a reason that fast anyway.
I really hope they know what they are doing now!!

Other countries who doesn't want to show these kinds of information at least have a choice.
 

Nordog

Experienced Member
Joined
Nov 15, 2018
Location
Norge
Exactly, by law you have the ability to decide to share info or not.

Videoslots just move into a very grey, maybe even dark area.

And for those who yet has been exposed to this, they are now informed here, and have the ability to close account before videoslots do this.
 

sapit222

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If Videoslots would do a credit check on me, i would probably close my account there. :axeman:

Its just a casino. Not a bank. :p
 

Nordog

Experienced Member
Joined
Nov 15, 2018
Location
Norge
If Videoslots would do a credit check on me, i would probably close my account there. :axeman:

Its just a casino. Not a bank. :p
Well thats obv the reason they bypass law, and do it quietly. In hopes people will not notice, or just to hell with it, since they already did it i can keep playing.

Cause if they ask, like laws say they should alot of customers would refuse.
 

Slottery

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So is statement here that Videoslots is telling when they doing these checks that they have permission from player in question to make it?

I really assume that they get that information in that level for soft checks without having to lie that they have permission and if they are doing that, would bring them court right away for fraud or if this information is given them illegally when it shouldn't, would bring court that authority who is providing them that information.

If law say you need permission, why they are given this information without that? Still pretty sure that these soft checks can be completed without and if not, holder of these records might have big penny to pay out from giving information they are not allowed.....
 
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