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if i'm not playing at 3dice, it means i've stopped playing online

Discussion in 'Online Casinos' started by hippo925, Jan 3, 2008.

    Jan 3, 2008
  1. hippo925

    hippo925 Dormant account

    Occupation:
    medical field
    Location:
    so cal
    i'm not trying to be a jerk, but maybe just balancing things out a bit from tim's winner screenshots. by the way, congrates tim, and i mean that:p

    this is insane... lost $1500 in 4 days low-rolling! lost $750 on supersuits alone betting .45 in hours!! went 300-500 spins without a bonus too many times to count!!! was able to finally cashout $600 after depositing over $2000... low rolling!! though i did raise up occassionaly to a whopping 1.35, even a few above that for a few spins!

    this is insane, told myself no more screenshots of winners if it cost me double the win to get it.... guess what? no more screenshots. any decent hit of 100-150x my bets always came after i lost at least the bonus amount...weird.

    this is insane, a loyal player for 4 months being completely ignored by Enzo prompting me to close my account.... and still no response!!!

    i figure i'm the only one with a bad experience, but once your casino host starts ignoring you at 3dice, there really is no other reason to continue playing.

    and geez, please keep in mind i've been playing there for 4 months and playing a lot more than most, so i've had plenty of bad streaks and good....and have a good feel for the games. what would it take for me to feel this bad? think about it. :eek: (i barely lost anything overall, so please don't put me in with the "sore losers.." and all that, hopefully you guys know me better by now :D i was frustrated before because i raised my bets, but i've been pretty disciplined and was shocked that it didn't seem to matter.

    by the way, i would have closed my account a few days ago ( i figured if Enzo didn't respond, it didn't matter) but anna and karen (treat them well Enzo, they're great :lolup:) at least listened to my woes of bad luck with some sympathy and even tried to help extend my play time (though i don't like "free" money, i try to deposit my own money if they offer me a bonus.) though closing at that time would've saved me another $500, lol. i closed my account not because of the ridiculous bad luck (it happens), but because i felt i was no longer appreciated as a customer.... and yes, i was shocked too because i thought that would never happen at 3dice.

    oh well, i guess no christmas present next year either :rolleyes: but i'm just telling it like it is (in my eyes, i guess)

    funny thing is, it is a huge compliment to 3dice that i would still recommend them to others (as long as it fits your playing style.) i don't know what happened, but i hope it was a fluke or holiday complications. customer service at 3dice is something i thought would never be questioned.

    anyway, good luck all in the upcoming year!!!! hope my post was fair and at least a little insightful ;)
     
    2 people like this.
  2. Jan 3, 2008
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Hi Hippo,

    I dont understand. Did you want Enzo to address your run of bad luck (well, it really does seem awful BTW). If so, since Karen and Anna were with you all the time, wouldnt that have been satisfactory service from 3 Dice? With Enzo's active participation at this forum, we might have been too pampered and believed that he would respond personally to our every beck and call.

    Actually, I am pretty sure he will come back to you sooner or later. It's a good thing though that you are refraining from making deposits, at least for now. These days, everyone seems to be having bad luck with a large number of losing sessions. I mostly play table games and have just lost my final $350 (I do not have easy deposit methods in my jurisdiction) to extremely bad streaks at MG and Rival casinos where I was unable to string together 2 consecutive wins at Paigow Poker and Baccarat. So unless I use a very inconvenient way to deposit, I shall be off gambling online for a certain period as well.

    Maybe its just as well we should take a break. At least the cards/slots do suggest that we do so. And remember, hippos are supposed to be cute.:D:D:D
     
    2 people like this.
  4. Jan 3, 2008
  5. hippo925

    hippo925 Dormant account

    Occupation:
    medical field
    Location:
    so cal
    lol, your last comment made me smile :lolup:

    actually, i think my disappoint comes from the fact that Enzo asked me to contact him directly with any concerns, including really bad sessions, so being ignored kinda adds to the frustration. it's really his fault for trying to be too accessible and accomodating, lol :D

    seriously, what happens is i can only deposit $500 a day with netspend and when i can't get any playtime, the staff usually try to help. betting micro limits (.45-.75) usually gets good play time even if i lose, which is frequent and no bother to me. but for the last week, i've lost a lot playing microlimits in very short periods of time with some serious statistical suprises. i understand bad streaks at 3dice, but this was REALLY bad... hard to even explain unless you play a lot at 3dice. for the first time, and i know this is silly, i actually felt the software was siphoning my money for other players... it's hard to explain what i saw (bonuses only paying what it already took, balance seemingly resetting to a lower level each time with a bonus, winner screenshots similar to money i lost in a session, etc... i know... silly) but that's how bad it got, lol.

    for the past week, anna and karen tried to help, but they are limited in how much in bonuses a player can get. so even if i lost $1000 in 2 days in a few hours, they can only give a small amount to help. here's the thing, because my deposits of $200-300 were continually only earning $9-15 in comps (see....bad), i couldn't get enough help to extend my play on each next deposit. i like to deposit, play a while, lose happy... occasionally get a great hit. when i do get bonuses, i try to deposit as well so it's not just "free" money i'm playing with.

    the problem arose when the staff saw how bad things were and i was kept being told that enzo would be notified, he'll be able to help make up for the low comps, you deserve more help but only enzo can do that, etc...

    than the clincher, lance sends an urgent e-mail since enzo has not responded and still, nothing has changed. of course, i'm loyal, i keep depositing and playing... then told myself if i get another run of 400 spins without a bonus (my whole balance) i would quit...well it happened twice (i depositied again, lol). then i told myself if enzo doesn't even repond, i'll close my account. and that's what happened.

    part of it could be the higher expectations i have for 3dice, but i only did what enzo asked me to do. keep in mind, i kept depositing without bonuses because i just like to play. you would think i was betting big with these type of losses in 4 days, but no...i was pretty disciplined.

    my dissapoint comes from seriously bad luck and lack of play time (way out of the ordinary, even for 3dice) and a lack of response from enzo (also very out of the ordinary.)

    hope that clears it up a little ;)
     
    1 person likes this.
  6. Jan 3, 2008
  7. moonchica

    moonchica Stiletto Bandita

    Occupation:
    PR Consultant
    Location:
    D.C. Area
    Just my two cents...

    I play a lot at 3Dice. In the last four months, I have only played at 3Dice and InetBet. I have never had a conversation, chat, or e-mail exchange with Enzo, and I've always gotten excellent service. Lance and Anna almost always take care of me, though recently I had occasion to chat with "Bob." I don't know if Enzo knows who I am, and that's fine. I have never had a reason to escalate my concerns. I figure he must be running a pretty tight ship and I feel very valued and well-served by the folks I've dealt with.

    I've cashed out once, I'm sure I'm not up and I'm not a high roller, and I did get a nice bottle of bubbly from the "Team" at 3Dice.

    Do I feel insulted or excluded that I haven't heard from Enzo? Not at all.

    Granted, I have never ASKED to speak to Enzo, but that's just because I have never had a real complaint.
     
    1 person likes this.
  8. Jan 3, 2008
  9. CountByte

    CountByte Experienced Member MM

    Occupation:
    retired
    Location:
    Somewhere over the Rainbow
    Did EVERYONE get a bottle of bubbly from 3Dice except me???

    hmmmmm...... :confused:
     
  10. Jan 3, 2008
  11. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    We've all had bad luck... I'm not sure the management of any operation can assist us in this regard.

    I have put it in $3000 in one slot machine at a local club and have not had one bonus round... Sure, I was upset, mummered to myself, but complaining to the management would achieve nothing. I don't know why we expect anything from 3dice in this regard?
     
  12. Jan 3, 2008
  13. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    lol no I didnt get 1 either

    must have to be on a certain list I guess
    I cut back on depositing because i got
    tired of Losing yes Losing it gets old
    seeing the same people win over an over


    yes they have great customer support
    quick to answer emails
    always polite
    from what I see an have had back when I
    1st met Enzo an the 3Dice group you
    lose they would thro a $20 in there to appease
    ya to keep ya Depositing an lose but wow would
    always see 1 player always going ewww free spins
    again an again an again

    hats off to 3Dice they r by far
    above the rest of the casino's

    But hey they have Great Customet Support

    Good Luck All

    Cindy


    an this is my opnion only
     
  14. Jan 3, 2008
  15. hippo925

    hippo925 Dormant account

    Occupation:
    medical field
    Location:
    so cal
    moonchica, can't really argue with a thing you said :D that's the way 3dice is supposed to be. i also play pretty much at 3dice only. deposits to 3dice: over $12,000. deposits to inet and villento: less than $500 (in the last 4 months after i started playing again.)

    i've had long periods of time where i don't even chat with anyone because i've had no real complaints...and yes...even when i'm losing. so you can understand this was a big shock to me because the service, feeling valued, was by far the number one thing at 3dice for me. you don't really think this was my first losing streak at 3dice, do you :D

    countbyte.... i didn't get one either, no big deal, but i wondered why too ;)

    ugaboga... 3dice is not really like any other casino. we can expect more from them (remember, i only expected a response from Enzo because he asked me to let him know about ANY concerns and to contact him about really bad streaks when the occur) therefore, the title of this thread. :D

    cindy.... i've had plenty of withdrawals, hope your luck changes. plenty of losing sessions too, but the last week was extra-ordinary :rolleyes:

    at this point, there isn't anything anyone can do because all i wanted was to get some play time after reaching my deposit limit 4 days straight. i could have lost the same amount and been content had i gotten some play time and enjoyment (trust me guys... it WAS bad) it's like i was on a sinking ship with support yelling, we have to wait for enzo.... but no enzo :eek:
     
  16. Jan 3, 2008
  17. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    I started depositing 5-2007 sometimes daily
    sometimes would go a few days between deposits
    but never did I ever deposit over $100 per session
    I did cash out twice

    but in the last ummm few days I deposited $50 $100
    an got 2 bonus's of $25 each
    1 for my birthday an 1 as a gonegambling bonus

    was betting 15 30 45 cents

    an well
    I am throwing in the towel
    Good Luck to all

    Cindy
     
  18. Jan 3, 2008
  19. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    If you were being treated well by the customer support team, why would you expect the main man to come to you at your beck and call when nothing was wrong? I am not understanding your complaint.

    You lost, you were commisserated with by the support team but yet you wanted more? More what? Response to what?
    If you think of it this way, you might be a little more realistic when nothing is actually wrong with the service.

    1. You were treated well and responded to by the team which is in place for non emergencies.
    2. Nothing was there for escalation to the top man.
    3. The big wigs have better things to do than be at ones beck and call and at your whim. This is like telling the president you want to chat about what a lousy time you had at a Senators party. Um, not going to happen.

    Why do you expect anything extra above and beyond what they have already given? No land based casino will do that either..just don't make good business sense, ya know, and it is a business.

    Which ties him up when he needs to be attentive to some really serious issues, not for just a bad run of luck. It is gambling and you do LOSE, ya know?

    And maybe, just maybe, Ezno was on vacation during the holidays...we all deserve that too without any guilt...
     
  20. Jan 3, 2008
  21. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    This is all Tim fault...........lol:lolup:
     
  22. Jan 3, 2008
  23. tim5ny

    tim5ny Quit Gambling

    Hippo!

    From what I gather from your posts in the last couple of months you played Enzo like a yo-yo anyway! You opened and closed your account several times that I can recall and Enzo catered to your every wish. You'd post great screenshots and say how great the games payout... only to be followed shortly thereafter by a negative post claiming that the games took all your money and how unfair they are.

    I highly doubt you'll have to make the decision to open or close the account again. I'm sure you've had your last spins at 3Dice. Good luck wherever you end up! Let us know how the casino Managers treat you at the other places. :thumbsup:
     
  24. Jan 3, 2008
  25. tim5ny

    tim5ny Quit Gambling


    :p lol!
     
  26. Jan 3, 2008
  27. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl


    Hippo , are we some how related?:oops:
     
  28. Jan 3, 2008
  29. hippo925

    hippo925 Dormant account

    Occupation:
    medical field
    Location:
    so cal
    wow!!! i'm a little suprised by your remark tim. though i don't appreciate your tone, inaccuracies, and insinuations, i can appreciate your undying support of 3dice because i believe they are warranted for you. i do wish, however, that you didn't take this opportunity to try to turn my post and experience into the ravings of a juvenile "sore loser" like anyone else who complains about losing at 3dice. i've been a loyal player (just like you tim :D) at 3dice for 4 months with over $12000 in deposits playing mostly low limit, so tim, please... a little respect ;)

    i posted my experience....that's it. I'm not sure why people think i was expecting some kind of "special" treatment... Enzo is the manager, he is also my personal casino host who asked me to contact him about these situations. the support staff initiated the messaging to enzo, not me. overall, i am up or down about $200 probably over the last 4 months....i played a lot whether i was up or down...i just like to play. i am not whining because i can't win. i haven't gotten or asked for huge bonuses, i don't whine with every losing session, and i understand and post regulary regarding the high variance nature of the games without malice even in my winner screenshots. Enzo knows what is important to me, therefore my dissappointment.

    and by the way tim, my account was closed once and i re-opened without any "perks," bonuses or catered wishes. i don't treat people like yo-yos, i'm not that disrespectful. the games are hard, but i never said they were "unfair." and your last statement:

    "I highly doubt you'll have to make the decision to open or close the account again. I'm sure you've had your last spins at 3Dice. Good luck wherever you end up! Let us know how the casino Managers treat you at the other places."

    ........just so sarcastically mean, no? how did i deserve that, tim?

    anyway,

    Kakata: "Hippo , are we some how related?" :lolup:
    lol, i hope our family doesn't keep growing!! :rolleyes:
     
  30. Jan 3, 2008
  31. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I agree that Hippo has acted like a spoilt child seeking attention from parents (in this case Enzo). However, it doesnt seem that he is branding the casino/software to be unfair but just that his money was draining away quickly.
     
  32. Jan 3, 2008
  33. hippo925

    hippo925 Dormant account

    Occupation:
    medical field
    Location:
    so cal
    thanks chuchu... i have never thought the software to be unfair. and your right, maybe i was a little spoiled... but that's why i played at 3dice and continued to play there. did any of us play there only because we won?
     
  34. Jan 3, 2008
  35. hippo925

    hippo925 Dormant account

    Occupation:
    medical field
    Location:
    so cal
    wait.... i'm not a spoiled child!!! i'm not!!!! i'm not!!!! i'm not!!! :D
     
    1 person likes this.
  36. Jan 3, 2008
  37. tim5ny

    tim5ny Quit Gambling

    ;) Yeah.. in my next life I'm gonna come back as a pile of dog-shit in your backyard!
     
  38. Jan 3, 2008
  39. hippo925

    hippo925 Dormant account

    Occupation:
    medical field
    Location:
    so cal
    just an update that enzo did pm and respond to my concerns this morning :lolup: and he re-affirmed the fact that yes.... we can hold him and 3dice to a higher standard and that i was only doing what he asked me to do as my casino host as well as the 3dice manager!!! apparently, this situation was out of his control and i fully understand that, though i still feel a quick e-mail that he was unavailable would've helped a lot.

    enzo was also a little concerned that my post could be viewed as a bit of 3dice "bashing" which he works so hard at to avoid, but it couldn't be further from the truth. it was the sharing of one experience...that's it. i think a lot of people missed the point of my title..... it was a huge compliment that i wish more people caught. :confused: (read the title again :D)

    also, the resolution to this matter involves no gifts, free money, or extra bonuses...just a response from my casino host. (though i believe he said he would restore some of my earned comps.)

    if i have another negative experience, will i share it with you guys? you betcha !! just as easily as i'll share the good things... i'm not a horse with blinders on :D i think some of you mistakingly thought i was expecting things that weren't offered or i was being greedy or something... but i was only doing what was offered and asked of me. you really think i would expect this kind of service anywhere else...out of the blue for no reason?

    regardless, i still appreciate all the input...even yours tim :p by the way tim, a big dog or small dog? ;)
     

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