if i'm not playing at 3dice, it means i've stopped playing online

[hippo925]

i'm not trying to be a jerk, but maybe just balancing things out a bit from tim's winner screenshots. by the way, congrates tim, and i mean that

this is insane... lost $1500 in 4 days low-rolling! lost $750 on supersuits alone betting .45 in hours!! went 300-500 spins without a bonus too many times to count!!! was able to finally cashout $600 after depositing over $2000... low rolling!! though i did raise up occassionaly to a whopping 1.35, even a few above that for a few spins!

this is insane, told myself no more screenshots of winners if it cost me double the win to get it.... guess what? no more screenshots. any decent hit of 100-150x my bets always came after i lost at least the bonus amount...weird.

this is insane, a loyal player for 4 months being completely ignored by Enzo prompting me to close my account.... and still no response!!!

i figure i'm the only one with a bad experience, but once your casino host starts ignoring you at 3dice, there really is no other reason to continue playing.

and geez, please keep in mind i've been playing there for 4 months and playing a lot more than most, so i've had plenty of bad streaks and good....and have a good feel for the games. what would it take for me to feel this bad? think about it. (i barely lost anything overall, so please don't put me in with the "sore losers.." and all that, hopefully you guys know me better by now i was frustrated before because i raised my bets, but i've been pretty disciplined and was shocked that it didn't seem to matter.

by the way, i would have closed my account a few days ago ( i figured if Enzo didn't respond, it didn't matter) but anna and karen (treat them well Enzo, they're great ) at least listened to my woes of bad luck with some sympathy and even tried to help extend my play time (though i don't like "free" money, i try to deposit my own money if they offer me a bonus.) though closing at that time would've saved me another $500, lol. i closed my account not because of the ridiculous bad luck (it happens), but because i felt i was no longer appreciated as a customer.... and yes, i was shocked too because i thought that would never happen at 3dice.

oh well, i guess no christmas present next year either but i'm just telling it like it is (in my eyes, i guess)

funny thing is, it is a huge compliment to 3dice that i would still recommend them to others (as long as it fits your playing style.) i don't know what happened, but i hope it was a fluke or holiday complications. customer service at 3dice is something i thought would never be questioned.

anyway, good luck all in the upcoming year!!!! hope my post was fair and at least a little insightful

 

[chuchu59]

Hi Hippo,

I dont understand. Did you want Enzo to address your run of bad luck (well, it really does seem awful BTW). If so, since Karen and Anna were with you all the time, wouldnt that have been satisfactory service from 3 Dice? With Enzo's active participation at this forum, we might have been too pampered and believed that he would respond personally to our every beck and call.

Actually, I am pretty sure he will come back to you sooner or later. It's a good thing though that you are refraining from making deposits, at least for now. These days, everyone seems to be having bad luck with a large number of losing sessions. I mostly play table games and have just lost my final $350 (I do not have easy deposit methods in my jurisdiction) to extremely bad streaks at MG and Rival casinos where I was unable to string together 2 consecutive wins at Paigow Poker and Baccarat. So unless I use a very inconvenient way to deposit, I shall be off gambling online for a certain period as well.

Maybe its just as well we should take a break. At least the cards/slots do suggest that we do so. And remember, hippos are supposed to be cute.

 

[hippo925]

lol, your last comment made me smile

actually, i think my disappoint comes from the fact that Enzo asked me to contact him directly with any concerns, including really bad sessions, so being ignored kinda adds to the frustration. it's really his fault for trying to be too accessible and accomodating, lol

seriously, what happens is i can only deposit $500 a day with netspend and when i can't get any playtime, the staff usually try to help. betting micro limits (.45-.75) usually gets good play time even if i lose, which is frequent and no bother to me. but for the last week, i've lost a lot playing microlimits in very short periods of time with some serious statistical suprises. i understand bad streaks at 3dice, but this was REALLY bad... hard to even explain unless you play a lot at 3dice. for the first time, and i know this is silly, i actually felt the software was siphoning my money for other players... it's hard to explain what i saw (bonuses only paying what it already took, balance seemingly resetting to a lower level each time with a bonus, winner screenshots similar to money i lost in a session, etc... i know... silly) but that's how bad it got, lol.

for the past week, anna and karen tried to help, but they are limited in how much in bonuses a player can get. so even if i lost $1000 in 2 days in a few hours, they can only give a small amount to help. here's the thing, because my deposits of $200-300 were continually only earning $9-15 in comps (see....bad), i couldn't get enough help to extend my play on each next deposit. i like to deposit, play a while, lose happy... occasionally get a great hit. when i do get bonuses, i try to deposit as well so it's not just "free" money i'm playing with.

the problem arose when the staff saw how bad things were and i was kept being told that enzo would be notified, he'll be able to help make up for the low comps, you deserve more help but only enzo can do that, etc...

than the clincher, lance sends an urgent e-mail since enzo has not responded and still, nothing has changed. of course, i'm loyal, i keep depositing and playing... then told myself if i get another run of 400 spins without a bonus (my whole balance) i would quit...well it happened twice (i depositied again, lol). then i told myself if enzo doesn't even repond, i'll close my account. and that's what happened.

part of it could be the higher expectations i have for 3dice, but i only did what enzo asked me to do. keep in mind, i kept depositing without bonuses because i just like to play. you would think i was betting big with these type of losses in 4 days, but no...i was pretty disciplined.

my dissapoint comes from seriously bad luck and lack of play time (way out of the ordinary, even for 3dice) and a lack of response from enzo (also very out of the ordinary.)

hope that clears it up a little

 

[moonchica]

Just my two cents...

I play a lot at 3Dice. In the last four months, I have only played at 3Dice and InetBet. I have never had a conversation, chat, or e-mail exchange with Enzo, and I've always gotten excellent service. Lance and Anna almost always take care of me, though recently I had occasion to chat with "Bob." I don't know if Enzo knows who I am, and that's fine. I have never had a reason to escalate my concerns. I figure he must be running a pretty tight ship and I feel very valued and well-served by the folks I've dealt with.

I've cashed out once, I'm sure I'm not up and I'm not a high roller, and I did get a nice bottle of bubbly from the "Team" at 3Dice.

Do I feel insulted or excluded that I haven't heard from Enzo? Not at all.

Granted, I have never ASKED to speak to Enzo, but that's just because I have never had a real complaint.

 

[CountByte]

Did EVERYONE get a bottle of bubbly from 3Dice except me???

hmmmmm......

 

[ugaboga]

We've all had bad luck... I'm not sure the management of any operation can assist us in this regard.

I have put it in $3000 in one slot machine at a local club and have not had one bonus round... Sure, I was upset, mummered to myself, but complaining to the management would achieve nothing. I don't know why we expect anything from 3dice in this regard?

 

[jas2587]

Did EVERYONE get a bottle of bubbly from 3Dice except me???

hmmmmm......

lol no I didnt get 1 either

must have to be on a certain list I guess
I cut back on depositing because i got
tired of Losing yes Losing it gets old
seeing the same people win over an over


yes they have great customer support
quick to answer emails
always polite
from what I see an have had back when I
1st met Enzo an the 3Dice group you
lose they would thro a $20 in there to appease
ya to keep ya Depositing an lose but wow would
always see 1 player always going ewww free spins
again an again an again

hats off to 3Dice they r by far
above the rest of the casino's

But hey they have Great Customet Support

Good Luck All

Cindy


an this is my opnion only

 

[hippo925]

moonchica, can't really argue with a thing you said that's the way 3dice is supposed to be. i also play pretty much at 3dice only. deposits to 3dice: over $12,000. deposits to inet and villento: less than $500 (in the last 4 months after i started playing again.)

i've had long periods of time where i don't even chat with anyone because i've had no real complaints...and yes...even when i'm losing. so you can understand this was a big shock to me because the service, feeling valued, was by far the number one thing at 3dice for me. you don't really think this was my first losing streak at 3dice, do you

countbyte.... i didn't get one either, no big deal, but i wondered why too

ugaboga... 3dice is not really like any other casino. we can expect more from them (remember, i only expected a response from Enzo because he asked me to let him know about ANY concerns and to contact him about really bad streaks when the occur) therefore, the title of this thread.

cindy.... i've had plenty of withdrawals, hope your luck changes. plenty of losing sessions too, but the last week was extra-ordinary

at this point, there isn't anything anyone can do because all i wanted was to get some play time after reaching my deposit limit 4 days straight. i could have lost the same amount and been content had i gotten some play time and enjoyment (trust me guys... it WAS bad) it's like i was on a sinking ship with support yelling, we have to wait for enzo.... but no enzo

 

[jas2587]

I started depositing 5-2007 sometimes daily
sometimes would go a few days between deposits
but never did I ever deposit over $100 per session
I did cash out twice

but in the last ummm few days I deposited $50 $100
an got 2 bonus's of $25 each
1 for my birthday an 1 as a gonegambling bonus

was betting 15 30 45 cents

an well
I am throwing in the towel
Good Luck to all

Cindy

 

[silcnlayc]

If you were being treated well by the customer support team, why would you expect the main man to come to you at your beck and call when nothing was wrong? I am not understanding your complaint.

You lost, you were commisserated with by the support team but yet you wanted more? More what? Response to what?

at this point, there isn't anything anyone can do because all i wanted was to get some play time after reaching my deposit limit 4 days straight.

If you think of it this way, you might be a little more realistic when nothing is actually wrong with the service.

1. You were treated well and responded to by the team which is in place for non emergencies.
2. Nothing was there for escalation to the top man.
3. The big wigs have better things to do than be at ones beck and call and at your whim. This is like telling the president you want to chat about what a lousy time you had at a Senators party. Um, not going to happen.

for the past week, anna and karen tried to help, but they are limited in how much in bonuses a player can get. so even if i lost $1000 in 2 days in a few hours, they can only give a small amount to help.

Why do you expect anything extra above and beyond what they have already given? No land based casino will do that either..just don't make good business sense, ya know, and it is a business.

only expected a response from Enzo because he asked me to let him know about ANY concerns and to contact him about really bad streaks when the occur)

Which ties him up when he needs to be attentive to some really serious issues, not for just a bad run of luck. It is gambling and you do LOSE, ya know?

And maybe, just maybe, Ezno was on vacation during the holidays...we all deserve that too without any guilt...

 

[kakata]

This is all Tim fault...........lol

 

[tim5ny]

Hippo!

From what I gather from your posts in the last couple of months you played Enzo like a yo-yo anyway! You opened and closed your account several times that I can recall and Enzo catered to your every wish. You'd post great screenshots and say how great the games payout... only to be followed shortly thereafter by a negative post claiming that the games took all your money and how unfair they are.

I highly doubt you'll have to make the decision to open or close the account again. I'm sure you've had your last spins at 3Dice. Good luck wherever you end up! Let us know how the casino Managers treat you at the other places.

 

[tim5ny]

This is all Tim fault...........lol

lol!

 

[kakata]

Hippo!

From what I gather from your posts in the last couple of months you played Enzo like a yo-yo anyway! You opened and closed your account several times that I can recall and Enzo catered to your every wish. You'd post great screenshots and say how great the games payout... only to be followed shortly thereafter by a negative post claiming that the games took all your money and how unfair they are.

I highly doubt you'll have to make the decision to open or close the account again. I'm sure you've had your last spins at 3Dice. Good luck wherever you end up! Let us know how the casino Managers treat you at the other places.

Hippo , are we some how related?

 

[hippo925]

Hippo!

From what I gather from your posts in the last couple of months you played Enzo like a yo-yo anyway! You opened and closed your account several times that I can recall and Enzo catered to your every wish. You'd post great screenshots and say how great the games payout... only to be followed shortly thereafter by a negative post claiming that the games took all your money and how unfair they are.

I highly doubt you'll have to make the decision to open or close the account again. I'm sure you've had your last spins at 3Dice. Good luck wherever you end up! Let us know how the casino Managers treat you at the other places.

wow!!! i'm a little suprised by your remark tim. though i don't appreciate your tone, inaccuracies, and insinuations, i can appreciate your undying support of 3dice because i believe they are warranted for you. i do wish, however, that you didn't take this opportunity to try to turn my post and experience into the ravings of a juvenile "sore loser" like anyone else who complains about losing at 3dice. i've been a loyal player (just like you tim ) at 3dice for 4 months with over $12000 in deposits playing mostly low limit, so tim, please... a little respect

i posted my experience....that's it. I'm not sure why people think i was expecting some kind of "special" treatment... Enzo is the manager, he is also my personal casino host who asked me to contact him about these situations. the support staff initiated the messaging to enzo, not me. overall, i am up or down about $200 probably over the last 4 months....i played a lot whether i was up or down...i just like to play. i am not whining because i can't win. i haven't gotten or asked for huge bonuses, i don't whine with every losing session, and i understand and post regulary regarding the high variance nature of the games without malice even in my winner screenshots. Enzo knows what is important to me, therefore my dissappointment.

and by the way tim, my account was closed once and i re-opened without any "perks," bonuses or catered wishes. i don't treat people like yo-yos, i'm not that disrespectful. the games are hard, but i never said they were "unfair." and your last statement:

"I highly doubt you'll have to make the decision to open or close the account again. I'm sure you've had your last spins at 3Dice. Good luck wherever you end up! Let us know how the casino Managers treat you at the other places."

........just so sarcastically mean, no? how did i deserve that, tim?

anyway,

Kakata: "Hippo , are we some how related?"
lol, i hope our family doesn't keep growing!!

 

[chuchu59]

Hippo!

From what I gather from your posts in the last couple of months you played Enzo like a yo-yo anyway! You opened and closed your account several times that I can recall and Enzo catered to your every wish. You'd post great screenshots and say how great the games payout... only to be followed shortly thereafter by a negative post claiming that the games took all your money and how unfair they are.

I highly doubt you'll have to make the decision to open or close the account again. I'm sure you've had your last spins at 3Dice. Good luck wherever you end up! Let us know how the casino Managers treat you at the other places.

I agree that Hippo has acted like a spoilt child seeking attention from parents (in this case Enzo). However, it doesnt seem that he is branding the casino/software to be unfair but just that his money was draining away quickly.

 

[hippo925]

I agree that Hippo has acted like a spoilt child seeking attention from parents (in this case Enzo). However, it doesnt seem that he is branding the casino/software to be unfair but just that his money was draining away quickly.

thanks chuchu... i have never thought the software to be unfair. and your right, maybe i was a little spoiled... but that's why i played at 3dice and continued to play there. did any of us play there only because we won?

 

[hippo925]

wait.... i'm not a spoiled child!!! i'm not!!!! i'm not!!!! i'm not!!!

 

[tim5ny]

Yeah.. in my next life I'm gonna come back as a pile of dog-shit in your backyard!

 

[hippo925]

just an update that enzo did pm and respond to my concerns this morning and he re-affirmed the fact that yes.... we can hold him and 3dice to a higher standard and that i was only doing what he asked me to do as my casino host as well as the 3dice manager!!! apparently, this situation was out of his control and i fully understand that, though i still feel a quick e-mail that he was unavailable would've helped a lot.

enzo was also a little concerned that my post could be viewed as a bit of 3dice "bashing" which he works so hard at to avoid, but it couldn't be further from the truth. it was the sharing of one experience...that's it. i think a lot of people missed the point of my title..... it was a huge compliment that i wish more people caught. (read the title again )

also, the resolution to this matter involves no gifts, free money, or extra bonuses...just a response from my casino host. (though i believe he said he would restore some of my earned comps.)

if i have another negative experience, will i share it with you guys? you betcha !! just as easily as i'll share the good things... i'm not a horse with blinders on i think some of you mistakingly thought i was expecting things that weren't offered or i was being greedy or something... but i was only doing what was offered and asked of me. you really think i would expect this kind of service anywhere else...out of the blue for no reason?

regardless, i still appreciate all the input...even yours tim by the way tim, a big dog or small dog?

 

[tim5ny]

regardless, i still appreciate all the input...even yours tim by the way tim, a big dog or small dog?

Just a cute dog I hope!

 

[RobWin]

If you think of it this way, you might be a little more realistic when nothing is actually wrong with the service.

1. You were treated well and responded to by the team which is in place for non emergencies.

Agree on that...

2. Nothing was there for escalation to the top man.

That all depends on what each one considers to be relative to his or her own situation...everything's relative right...

3. The big wigs have better things to do than be at ones beck and call and at your whim.

Well that all depends on how big a depositor or gambler you are, how much action you show the casino. I know myself from all the years playing at land based casinos I have had many occasions where I have spoken to the top man about my concerns....

Why do you expect anything extra above and beyond what they have already given? No land based casino will do that either...

Again, that depends on your personal relationship to the casino in regards to what level of play you maintain....I personally have experienced many times where I was having a bad run of luck and got really frustrated and my host and even on a few occasions the casino manager himself would come out and talk to me and offer to sent me and my wife out for a night on the town...$200.00 meal, limo service, club hopping, rose petals spread in candlelit room with a nice bottle of wine and chocolate covered strawberries for my wife to enjoy upon our return....everything is relative..

just don't make good business sense, ya know, and it is a business

Are you sure about that...I believe the land based casinos call this "customer retention" which makes the bottom dollar what it is...

Which ties him up when he needs to be attentive to some really serious issues,

Top customer service is a really serious issue...with the amount of money and play that I give each year to my land based destinations..I absolutely do not expect anything less and would not return to them on a regular basis if the service were not what it is...

It is gambling and you do LOSE, ya know?

Of course you do...but the ride that you get along the way makes all the difference..

And maybe, just maybe, Ezno was on vacation during the holidays...we all deserve that too without any guilt

Could not agree more...but this is 2008 and it is real easy to set up an automated email responder message..eg; I am out of the office until such date and time and will respond when I return...real simple to do.

 

[me_and_ed]

Its the swings that are the killer at 3Dice, by far the best service, however there just doesnt seem to be any "in between", you either win or lose, and something else I noticed that seems more extreme than say Micro or RTG is when you win something decent it is more than not followed up with a huge drain, anyway not 3Dice bashing, still deposit there on a fairly regular basis, just my 2 cents.

 

[just play]

I got my Bodog payment before my 3Dice payment (cashed out same day at both casinos)

 

[just play]

Wait....I take that back....Bodog was 2 days AFTER 3Dice and it came first.