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Idiotic Casino Rewards

Discussion in 'Online Casinos' started by ianbeale, Jun 12, 2014.

    Jun 12, 2014
  1. ianbeale

    ianbeale Dormant account PABnonaccred

    Occupation:
    student
    Location:
    uk
    Morning all,

    So I received a letter through the post today from Casino Rewards relating to my Casino Action account.

    I open and scratch the bonus panel. £25 free play and a 150% match bonus.

    Very nice I think, I will play the £25 now (expected to last a few minutes) and enjoy the match bonus this evening.

    I log into my account to redeem the £25 only to be told that I am currently bonus banned!!!

    So they send out bonuses and freebees that cant be redeemed.

    I then spoke with Ditte on live chat and I was told that if I dont want to play there then I dont have to.

    Great customer services and a great way to keep a customer dont you think?

    This group is a farce, I have had accounts at a good few of the group casinos in the past yet most are closed.

    I still get marketing emails from CR offering sign up deals with member casinos, how can this be when I am already on the system even if the accounts are closed.

    Rogue behaviour I feel to pressure people into making more deposits to claim rewards that THEY offer, I did not ask.

    For those interested, I made one £50 sign up deposit which I lost, a few weeks ago Casino Action called me from a withheld number, I dont normally answer these but did as I was expecting a Waitrose (Supermarket) delivery. The guy said we would like to refund your first deposit as a bonus.

    Great at the time for a little play. I finished the wager at £600+ but through stupidity I did not cash out (£4.20 spins soon wiped the balance out)

    So I have had nothing in terms of cash out from Casino Action yet I am still seen as a bonus abuser even though they were both offered to me, I DID NOT ask for either bonus.

    Thoughts?
     
  2. Jun 12, 2014
  3. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    seems like a sham

    delete your account and play elsewhere if they wont give you what they offered you cant trust them
     

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