ID & Documents

[padanian]

Padanian

Thanks for sharing your experience with 32Red and I am glad we did deliver the type of support we are aiming for.

Well Ed, I always posted in this forum my discontent for poor costumer care. So I'm quite happy to give also some positive feedback.
The casino is also fair, I had my two royals there. Then I guess I'm also a good client for 32Red since my money management was very poor and my luck has left me in the last few months (only negative sessions)

 

[Simmo!]

Re using SMS, that's an interesting spin on something often looked at purely from a marketing perspective. If you don't mind Simmo, I am going to float this past our Security Manager. Nice one!

A $100,000 bonus in my 32Red account and i'm sure I could turn a blind eye

Seriously Ed, not a problem: be my guest

 

[jpm]

A $100,000 bonus in my 32Red account and i'm sure I could turn a blind eye

Seriously, not a problem: be my guest

I'll do it for $10,000!

Sorry to underbid you there Simmo old boy.

 

[Macgyver]

$1,000 and that's my final offer!

 

[Simmo!]

I'll do it for $10,000!

Sorry to underbid you there Simmo old boy.

You whore you JPM

 

[GrandMaster]

Thanks Ed. I'm surprised that IP plays such an important part to be honest. Anonymous proxy servers are rife and i would have thought that alone would ensure further checks are necessary.

Using mobile telphony strikes me as an obvious one. Were a casino to text a message to the new player's mobile that required them to respond (say with their account ID), this would a) ensure they were who they said they were and b) were where they said they were - the cellphone number could be traced to a country after all. A mate of mine provides a reduced-rate bulk-text service like this to a number of businesses (text alerts, text-backs etc) and it just seems to make sense.

Cheers

Simmo!

I might work as an additional security measure, but not everyone has a mobile phone (cell phone for Americans), so someone who does not want to participate could just claim that he has no mobile. It could also be circumvented easily by someone determined to do so. You can buy an old phone and a pay as you go SIM for almost nothing in the UK and pretend that you are in the UK.

I recall some proposal in Nevada for online sportsbetting which would have required customers to attach a gadget to their computers which would verify their locations via GPS, to ensure that they were within the state. This would provide strong verification of the computers location, but there is still the possibility of remote access from elsewhere. (Not all the details may be right, maybe someone else remembers better.)

 

[Sodax77]

A $100,000 bonus in my 32Red account...

Congratulations, your 32Red Guest account is now credited with $100,000 "bonus"




And GrandMaster, i think i say same thing before, but i don't know your terms. But if i go to US, UK, or anywhere, then i roaming via local phone company. Ok, my number start still with Finnish area code, but i can buy Prepaid-SIM (don't know your terms again) from any country. Example from Sweden, then my number start +46
Old / Expired Link

 

[nafanny29]

How about using a voters roll check or similar. Not sure how it works in the USA but in the UK nearly every financail services company will do a voters roll check on you before granting credit/financial services/accounts etc.

 

[jpm]

You whore you JPM

LOL

 

[GrandMaster]

And GrandMaster, i think i say same thing before, but i don't know your terms. But if i go to US, UK, or anywhere, then i roaming via local phone company. Ok, my number start still with Finnish area code, but i can buy Prepaid-SIM (don't know your terms again) from any country. Example from Sweden, then my number start +46
Old / Expired Link

Yes, prepaid means the same as pay as you go. I forgot that you don't even need to buy a phone, just a foreign SIM card, if you want to pretend to be in a different country.

How about using a voters roll check or similar. Not sure how it works in the USA but in the UK nearly every financail services company will do a voters roll check on you before granting credit/financial services/accounts etc.

Financial services companies use credit reference agencies, which in turn use the electoral register as a source of information. The full register is only available to selected organisations, so any access would have to be through the credit reference agencies. Do you really want a casino to know how many credit cards you have and how much you owe on your mortgage?

 

[B1uecamel]

Hmmmm...Verify??

Ok

I have been reading this post since it started and I thought I should share this about ID and verifying information.

I deposted 25 bucks into portofino casino, recieved the bonus instantly, Played it won 700$ after play through requirements. Withdrew $590. on the 15th. I use Firepay to deposit and found out later that they don't pay back into firepay, (Didn't state that on the web site) ok np I'll open a Neteller account then request the withdrawl. Did that, requested the withdrawl.

Waited the 7 days, still no deposit into my fiirepay account, I called Monday and the rep that I spoke to stated that the money had been deposited into my account?????? I explained to him that it had not been deposited into the account, and if he could check on where it had gone. He (rudely) told me that I would have to call back in the morning to speak to the with drawl department that they had closed at 5:00 pm (note it was 5:05 pm)

So I called neteller to find out if anything was pending and there was not. The Neteller rep had told me to request from the casino a RT number. I started to wonder if I was ever going to get my money. I had provided them with "all the required" forms and was told that they were all verified and approved. So I back tracked and figured out that on the Faxback form that i had submitted I had made a type o and forgot a 0 when I typed it. I called them explained to them what I had found and (rudely) was told to submit an e-mail or call back in the morning.(famous words "call back later").

(someone was surprised to see a random 600 deposit)

Now, Why do they require ID, netteller information copy of a bill to verify address. Netelle does this in there prcess. If they Had truly verifyed all the information which is what they told me, they would have found that the Neteller account number was wrong.

Im not upset at the fact that Its been almost 10 Bussiness days but they didnt catch the error.

So, my thought is if they are going to REQUIRE that you submit this information then why wouldn't the casino verfiy ALL the information? Whats the point. They say it is to insure everything is "legit".

Anyways, This is my error I'm not upset, just wonder what they are doing with my information.

Anyways, Ill keep you posted on the quickness of the deposit after I speak to them in the morning.

 

[Simmo!]

...portofino...

I think you have to accept that there are "casinos" and there are "casinos" (said with an inflection) if you know what I mean. Whatever ID systme is in place, these problems may happen at certain places.

Yes, prepaid means the same as pay as you go. I forgot that you don't even need to buy a phone, just a foreign SIM card, if you want to pretend to be in a different country.

GM has an interesting point on SMS regarding roaming. BUt i am pretty sure that there is a way to check where a phone is being used from. An SMS service provided via a phone company could probably capture the originating network. I'll try and find out from my mate...interesting...hmmm...

I also agree with you GM that the system isn't infallible - but few systems are. Your point re. Nafanny's Electoral Role suggestion i agre with - i wouldn't want that info exposed. I though maybe a central "casino player registry" might be the answer, but again you have issues over *who* controls access to your information.

 

[Petunia]

Dear Ed,
My goodness! Well done!! I am sorry, I have only been living in the UK for a VERY VERY short time! Yoour marketing department won't need to do anything after THIS lot!! *grinning*

I have to say it is really refreshing to get the answers you placed. They are as open as can be expected in a very competitive environment, and of course... One can never say too much about the "secrets". I guess the thing is that they are not really secrets anyways.

SodaX... Sorry, I was being sarcastic. I have recently had the pleasure of trying to pen a bank account in the UK as a foreigner! It was not altogether pleasant, and the 'urine sample' was merely a bit of orange juice in a jar for effect! (I throw tantrums with visual effect!!)

Anyways... I really believe that some of the other Casino's can learn from this. I tried tricking you ED... by giving you the 'out' as you call it... hehe.
Pleased to see you did not bite on that one!! Let's hope that you do not have unhappy staff lurking somewhere! oi vey!

 

[spearmaster]

Prepaid SIMs ordinarily do not work outside the country that they are issued in. This is almost definitely because they need to prevent scammers and con artists from making use of this facility to cover their tracks (and I'm not talking about casino bonus hunters LOL), not to mention protecting their monthly contract business.

There may be some exceptions to this, however, possibly in the EU or in North America - but under normal circumstances, this is not as simple as it looks.

If, however, a prepaid SIM were to work - or perhaps one could always sign up for a normal cellphone contract and make sure that roaming is included - a casino operator would have little to no recourse, as I highly doubt the cell service provider would release that information. In order for something like this to be possible, the casino operator or manufacturer would have to negotiate a contract with a global cellphone association which counts all of the world's major cellphone service providers as members.

IMHO, the only way to accomplish this form of location checking at present is to call a fixed line - ie your home or office phone number.

 

[Sodax77]

Ok, maybe this is enough. I saw few mistake/misunderstanding in my post, and other members, about Prepaid, IP, ISP, SIM, ID, etc...

This all is only tracking, tracking, tracking....

I believe, that over 90% here are honest players.
And if you or casino really want to cheat, you/they can always do that.
Someone busted, someone not.
Petunia: "Fraud is everywhere"
both sides

IMHO this current system is ok. Until someone make better system, what not broke your privacy too much. And respect your local laws, etc.

And i think, we only help those rogue casinos to give new excuses, why they can not pay you

 

[jpm]

Ok

I have been reading this post since it started and I thought I should share this about ID and verifying information.

I deposted 25 bucks into portofino casino...

Do yourself a BIG favor, and save alot of headaches down the road and unload this one from your computer after you get your money. They are one of the worst in the RTG group of casinos and you will end up with problems if you continue playing there. Stick with the more reputable RTGs like Nostalgia and Phoenician. They pay back to neteller literally within minutes.

 

[B1uecamel]

I called them this Morning and they had corrected the mistake, and It is processing. Should see the $ in the Morning.

and yes I will not redeposit into this casino, But hey 25 for 590, I'll take that, and I will agree with you on them not being the best casino.

 

[jpm]

I called them this Morning and they had corrected the mistake, and It is processing. Should see the $ in the Morning.

and yes I will not redeposit into this casino, But hey 25 for 590, I'll take that, and I will agree with you on them not being the best casino.

Yeah, that is a great win, WTG! So share with the rest of the class what you were playing and what did you hit?

 

[B1uecamel]

Yeah, that is a great win, WTG! So share with the rest of the class what you were playing and what did you hit?

I hit a royal play on Joker poker, max betting on nickel's and Hit on Food fight 400, haven't hit anything bigger then 200 since.

I am still new to the Online casino's, I am looking for a "fair" casino, played at a few, but still out there.

Back to my question:

Why require Faxback information if you don't verify it?

 

[B1uecamel]

Got paid today (after getting upset alittle, but within reason).