ICE London and the LAC - post your questions here

[The Dude]

Yep, London is just a few days away. I'll be attending the ICE and LAC next week - and you can be sure, I'm there because of you. I'm there to collect information, ask questions, and to provide advice.

I'll be meeting/seeing:

Many operators
Gaming jurisdiction reps
Software providers
wasted affiliates
Affiliate managers
software developers
and just about anyone who has anything to do with this industry

So...have at it. Please post your questions here. During the week, I'll be frequenting the forum - checking out what you would like to know.

 

[Mousey]

I want to see regulation. Gaming authorities who know and understand online gambling - from both the player and operator perspective. Gaming authorities with teeth. A gaming authority that just gives a flip for the players' interest would be nice. I know I'm not asking for much.... LOL

 

[Mousey]

Too late for me to add this to original post, sorry. But I have to post when the thought occurs or I forget... LOL

Bryan, could you please speak with a Club World rep and ask them to consider putting extra people on CS shifts just for answering emails? And then perhaps players wouldn't have to wait so long for Chat to respond either? The payment delays are merely a sign of the times for USA players, but their concerns should at least be addressed in a timely manner. Also... maybe put someone in the the Cashier/Finance dept. just to answer emails? It seems no one ever, ever replies from there. The poor or lack of communication is affecting all (even non USA) players.

And there was something else ... I can't remember... Oh! If you bump into any from the 'new' English Harbour bunch could you perhaps find out what you can about what exactly happened with that group and who they are and get a feel for whether we're ok to play there?

Thank you.

 

[Nate]

Hi Bryan,

I am curious to know:

1. Why have the reversal periods on withdrawals seen an increase recently. I see it happening at Jackpot Capital and The BelleRock Group as examples and the excuses given are laughable at the very least.

2. Why won't some of your Accredited Casinos allow flushing?

3. Why have there been so many 'Processing Issues' with certain groups in particular and not with others (Inetbet Vs. ClubWorld)

I think these questions have been echoed over the forum over a number of months; however, its nice if you can get an answer face to face. Players are not happy with recent decisions and the Industry does not seem to be taking a turn for the better either. Where possible it would seem that pending periods are there ONLY to tempt players into playing it back and are not in the interest of anyone but the Casino themselves.

With regards to Processing Issues - Is it more of a priority to some outfits to save on costs then it is to be dependent and pay customers on time? This certainly seems the case.

I do not expect to get a straight forward and honest answer because the actions of Casinos have lead me not to trust them easily. I thought it would be worth the shot though.

Thanks for providing the platform.

Nate

 

[P.V.]

Always interested in any U.S. news, thanks..

 

[Slotster!]

Enjoy the beer guys.

And the industry blah blah stuff - but mainly the booze.

Have fun.

 

[chuchu59]

Hi Bryan,

I am curious to know:

1. Why have the reversal periods on withdrawals seen an increase recently. I see it happening at Jackpot Capital and The BelleRock Group as examples and the excuses given are laughable at the very least.

2. Why won't some of your Accredited Casinos allow flushing?

3. Why have there been so many 'Processing Issues' with certain groups in particular and not with others (Inetbet Vs. ClubWorld)

I think these questions have been echoed over the forum over a number of months; however, its nice if you can get an answer face to face. Players are not happy with recent decisions and the Industry does not seem to be taking a turn for the better either. Where possible it would seem that pending periods are there ONLY to tempt players into playing it back and are not in the interest of anyone but the Casino themselves.

With regards to Processing Issues - Is it more of a priority to some outfits to save on costs then it is to be dependent and pay customers on time? This certainly seems the case.

I do not expect to get a straight forward and honest answer because the actions of Casinos have lead me not to trust them easily. I thought it would be worth the shot though.

Thanks for providing the platform.

Nate

These are good questions but its unlikely your curiousity will be satisfied.

1/ There will be no valid reasons for the lengthier w/d periods from the players' angle. Obviously this gives players a longer period to reverse and lose back their winnings. From a business point of view both MG and RTG could try to set in place a system where like Rival pending w/ds are treated as fresh deposits for claiming bonuses. This saves processing costs for the casinos and quenches the players' thirst for playing as soon as possible. Of course there will be outcries from some quarters on the ethics of this proposal but IMHO there is nothing wrong with this. If this proves to be popular players may feel that their money is used harder while the casinos might think about shortening the w/d period for others given that they have saved on processing costs and that there is more play generated.

2/ Same as 1/ though the casinos wont admit it.

3/ It seems the 'processing issues' only relate to USA players in CWC's case. If this were only the start of these problems, I believe they should be given the chance to atone. However, the problems have been around for some time and CWC has barely communicated earnestly with its players. If Inet and 3Dice can do it why cant they. This will be on everyone's minds. In the short run why cant CWC try to make life easier for USA players by shortening the pending period for w/ds until they find a new processor who can pay timely to our USA friends.

Other than these, I hope Bryan can also ask operators, especially rtg, whether they can ask the software provider to set in place a system where excluded games are blocked when a bonus is active and limiting bet sizes where applicable as in sloto's case. If the accredited casinos are intent on not profiting from such incidents they should be more than happy to oblige. Ifeel for Max though as he will have a lot less on his plate.

 

[samoas]

Mousey & Nate asked my questions. Curious to see how the questions are addressed.

Wanted to say cheers to all who can attend! Enjoy!

 

[zanzibar]

As raised many times in the Sloto'Cash thread, I'd love to know which software providers are planning or working on implementing bonus rules and limitations into their software - i.e. block restricted games from being played, limit bet sizes etc. If they aren't planning on doing it - why not? 3Dice can do it, Party Casino can do it, so there is no excuse for the rest.

The advantages are many - eliminate accidental "abuse", prevent players from putting themselves in a no-win situation, and save the operators the time, expense and hassle of dealing with players who have broken sub-clause 8, paragraph 6 of term number 347 on page 8 of the casino T&Cs.

Thanks CM

 

[chuchu59]

I would like to raise an issue on the 'max bet' rule. It seems that a number of players were caught and since it is difficult to distinguish those who accidentally bet over the 'limit' from those who must have known I suggest asking the reps whether the clause can be refined where any winnings derived from those 'overbets' be subject to additional wagering whereas if there were no winnings derived there should be no penalty although the 'overbet' dont count towards wagering requirements. From an equity's point of view, there should be no loss on the casino's side but if they dont agree there should be an explanation.

 

[The Dude]

I just wanted to add that a number of the questions raised in this thread have been answered in the ICE report here:
https://www.casinomeister.com/newsletters/

One thing I should add concerns RTG software and the ability to deselect certain games when a bonus is used. There are different versions of the RTG software that is periodically updated and launched. A new version should be coming out in the next several weeks that should allow operators to deselect non-qualifying games for certain bonuses. So if you have accepted a slots bonus, you won't be able to play Blackjack with it. This will eliminate bucket-loads of problems - I wish they did this 10 years ago.

Unfortunately, the software won't be able to automatically limit bet sizes when an operator creates a bonus that has bet size limits. I guess no one has thought of asking the developers to implement this sort of thing. I'll shoot off an email to see if this can't be done.

 

[zanzibar]

That is bloody marvellous news.

Lets hope some of the other software companies follow suit.