I wish The Gaming Club would get their act together

[just play]

This is the second week in a row that they are "having problems" with bonuses! Also their cash back is delayed.

I posted last week a bit about it in someone elses thread, I deposit there almost daily, I am only loyal to them, I don't play anywhere else anymore.

Who really wants to wait 12-24 hours to play??? Usually a bonus goes through in less than an hour, but the last 2-3 weeks have been terrible. They won't do anything to compensate their players (other casinos I have played at were loyal right back to their loyal players, but not The Gaming Club)

When I used to play at certain Playtech casinos, they would apologize and add in money to my account, and it was quite a nice sum, sometimes more then I even deposited. (I miss playtech!!!)

I love The Gaming Club, it is a great casino, but I think they need to work on their customer service, and don't get me started on their 2 day wait for a reply to an email.

Is anyone else having this problem with them?

 

[liquidsoap]

Yup same problem but I dont complain I love getting the weekly match personally.. With lots of side bonuses too..
Never had a complaint about them!

 

[vinylweatherman]

CS

Nothing wrong with the casinos, but the CS is just SO BAD at times, and mostly automated, and often wrong.

I had a "bug" with the RiverBelle UK only monthly bonus, and not one SINGLE Homosapien dealt with it, all I seemed to get was RoboSapien!

 

[tennis_balls]

you seem to have an unresolved fixation with homosapiens.

 

[yameater]

This is the second week in a row that they are "having problems" with bonuses! Also their cash back is delayed.

I posted last week a bit about it in someone elses thread, I deposit there almost daily, I am only loyal to them, I don't play anywhere else anymore.

Who really wants to wait 12-24 hours to play??? Usually a bonus goes through in less than an hour, but the last 2-3 weeks have been terrible. They won't do anything to compensate their players (other casinos I have played at were loyal right back to their loyal players, but not The Gaming Club)

When I used to play at certain Playtech casinos, they would apologize and add in money to my account, and it was quite a nice sum, sometimes more then I even deposited. (I miss playtech!!!)

I love The Gaming Club, it is a great casino, but I think they need to work on their customer service, and don't get me started on their 2 day wait for a reply to an email.

Is anyone else having this problem with them?

yes, I agree with you. I've been anticipating their monthly cash back bonus for 8 days now. When I e-mailed them to ask where it was, I was e-mailed back informing me of the delay. I'm sure they would be upset if we delayed our deposits! I love The Gaming Club though. Also Lucky Nugget and Riverbelle. All the Bellerock group are good, but this stuff is just disappointing.

 

[just play]

Finally got the bonus after about 10 hours of waiting...and low and behold as soon as I make the playthrough I had about 2 bucks left.

 

[Addisyn]

I have never been able to log on to my account with The Gaming Club. My account was from 2003 and I had to have my password reset.

It doesn't work and I guess they finally locked my account. Quite honestly I don't wish to bother with a phone call.

Would it be worth it to play there? I feel way too lazy to make much effort right now.

 

[just play]

I have never been able to log on to my account with The Gaming Club. My account was from 2003 and I had to have my password reset.

It doesn't work and I guess they finally locked my account. Quite honestly I don't wish to bother with a phone call.

Would it be worth it to play there? I feel way too lazy to make much effort right now.

Nope, it's not worth playing there, after this post I am taking their software off my computer. I deposit almost everyday and had ONE withdrawl for a measly 500 bucks, in about a year. (at the beginning I wasn't playing as much as I have been the past few months) I was playing at a playtech which was very good to me, but now I can't play there anymore

Bye bye Gaming Club, my money will now be going to another casino, hopefully one better then them!

 

[just play]

Yup same problem but I dont complain I love getting the weekly match personally.. With lots of side bonuses too..
Never had a complaint about them!

Weekly match bonuses are no good for me, as soon as I make the playthrough (if I get that lucky) I have only a few dollars left.


Nah, the casinos aren't rigged. (of course people don't like to hear this) It's a machine!!! You can program it however you want.